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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Dave34556
  • Newbie
  • 52974 Views
  • 58 replies
  • 61 likes
  • 52974 Views
  • 58 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 22241 Views
  • 44 replies
  • 28 likes
  • 22241 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 118232 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 118232 Views
  • 62 replies
  • 48 likes

Superuser Contribution Deleted my downloaded songs

PlanPremiumCountryHungaryDeviceiPhone XOperating SystemiOS 14 My Question or IssueHi! So the Spotify 3th deleted all of my songs except the last 9 album what i downloaded. Why spotify deleting my songs randomy?? This happened with my brother and my f...

  • Newbie
  • Plan Premium Country Hungary Device iPhone X Operating System iOS 14   My Question or Issue Hi! So the Spotify 3th deleted all of my songs except the last 9 album what i downloaded. Wh...
  • jeggers12
  • Casual Listener
  • 1637 Views
  • 7 replies
  • 1 likes
  • 1637 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Disappeared Personalised Spotify Mixes (e.g.: based on Decade)

Plan: PremiumCountry: Czech RepublicDevice: all (Web, Desktop, Android)Operating System: (Android 8, Windows 10) My Question or Issue:I just got used to new Personalised Spotify Mixes under "Made for you", but I can not see them all anymore.I can sti...

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  • Casual Listener
  • Plan: Premium Country: Czech Republic Device:  all (Web, Desktop, Android) Operating System: (Android 8, Windows 10)   My Question or Issue:I just got used to new Personalised Spotify ...
  • Eni
  • Moderator
  • 2061 Views
  • 5 replies
  • 0 likes
  • 2061 Views
  • 5 replies
  • 0 likes

Superuser Contribution Release Radar is still broken, will it ever be fixed?

Following on from these threads, that have been unceremoniously locked without comment from the mods. https://community.spotify.com/t5/Your-Library/Release-Radar-includes-wrong-artist-with-same-name-as-desired/m-p/4883304https://community.spotify.com...

  • Roadie
  • Following on from these threads, that have been unceremoniously locked without comment from the mods.   https://community.spotify.com/t5/Your-Library/Release-Radar-includes-wrong-artist-with-s...
  • Mihail
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 1 likes
  • 345 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local Files

Where did the local files option go? I cant upload local files to my spotify playlists anymore.

  • Regular
  • Where did the local files option go? I cant upload local files to my spotify playlists anymore. 
  • Ver
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 1 likes
  • 276 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify not finding local files on Windows Desktop

PlanPremiumCountryUnited StatesDeviceDesktop (Spotify version 1.1.58.820.g2ae50076-a)Operating SystemWindows 10 My Question or IssueI just re-installed Windows 10 on my computer and copied all my music files I had on my previous install back onto my ...

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  • Regular
  • Plan Premium Country United States Device Desktop (Spotify version 1.1.58.820.g2ae50076-a) Operating System Windows 10   My Question or Issue I just re-installed Windows 10 on my compu...
  • Alex
  • Spotify Legend
  • 6054 Views
  • 11 replies
  • 1 likes
  • 6054 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Keyboard shortcuts not responding

Enjoying the interface upgrades in the desktop app, however it seems like a number of keyboard shortcuts are no longer working for me. According to [https://support.spotify.com/uk/article/keyboard-shortcuts] they should still be mapped to their origi...

  • Casual Listener
  • ...hortcuts] they should still be mapped to their original key combinations, but nothing happens for me when I try them.   - macOS 11.3.1 (latest public release) on 2015 MBP - Spotify 1.1.59.712...
  • CarlosE
  • Moderator
  • 612 Views
  • 3 replies
  • 0 likes
  • 612 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify crashing if I have local files enabled.

This has only occurred with the recent Spotify update that overhauled the UI. Previously, I had around 20gb of local files that I could play without issue. After the most recent update, there's a weird UI glitch on the settings page, and I also can't...

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  • Casual Listener
  • This has only occurred with the recent Spotify update that overhauled the UI. Previously, I had around 20gb of local files that I could play without issue. After the most recent update, there's a wei...
  • Novy
  • Moderator
  • 479 Views
  • 3 replies
  • 0 likes
  • crashing
    Issue playing songs
    Local files on Windows 10
  • 479 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Make "dated added" as the default order instead of custom

PlanPremiumCountrySpainDeviceSpotify.exe 1.1.59.712Operating SystemWindows 10 20H2 Build 19042.985 My Question or IssueHi, When sharing a list, I have noticed that the default order is "custom". However, I would rather share my lists with "date added...

  • Newbie
  • Plan Premium Country Spain Device Spotify.exe 1.1.59.712 Operating System Windows 10 20H2 Build 19042.985   My Question or Issue Hi,   When sharing a list, I have noticed that t...
  • Ver
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 1 likes
  • 300 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Desktop][Playlists] Fix playlist sorting discrepancy between Desktop and Mobile apps

For the last 5+ years, I have kept playlists full of albums, and they would behave very logically. When I clicked "date added" to sort by date and put my newest discoveries at the top, and started playing the songs in the order displayed, it worked w...

  • Regular
  • For the last 5+ years, I have kept playlists full of albums, and they would behave very logically. When I clicked "date added" to sort by date and put my newest discoveries at the top, and started pl...
  • Novy
  • Moderator
  • 874 Views
  • 7 replies
  • 4 likes
  • Desktop
    Playlists
  • 874 Views
  • 7 replies
  • 4 likes

Liked playlist no longer plays in order even with shuffle disabled

The new update now defaults the liked playlist to shuffle. Even with it turned off, the “liked” playlist does not play from most recent to oldest, instead it still skips over songs and is shuffled. NOT SURE WHY this is happening, but this is definite...

  • Visitor
  • The new update now defaults the liked playlist to shuffle. Even with it turned off, the “liked” playlist does not play from most recent to oldest, instead it still skips over songs and is shuffled. N...
  • 320 Views
  • 0 replies
  • 1 likes
  • 320 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Desktop] Can't scroll up while dragging up playlist

Trying to sort my playlists, so I try to drag up a playlist hundreds of spaces but the playlist view doesn't automatically scroll up, so I have to tediously drag and release and manually scroll and drag again on repeat. The auto scrolling down when d...

  • Casual Listener
  • Trying to sort my playlists, so I try to drag up a playlist hundreds of spaces but the playlist view doesn't automatically scroll up, so I have to tediously drag and release and manually scroll and d...
  • Mihail
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 3 likes
  • 483 Views
  • 1 replies
  • 3 likes

Superuser Contribution can't enable local files

Plan PremiumCountry USA Device - MacBook Pro & iPhone 11 Operating SystemiOS 10 My Question or IssueI was hoping to add local files to Spotify, and hadn't done it before. I had looked up how to do it a few months ago, and the location of it seems to ...

  • Visitor
  •   Plan Premium Country USA   Device - MacBook Pro & iPhone 11   Operating System iOS 10   My Question or Issue I was hoping to add local files to Spot...
  • 8588934592
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing Followed Artist

PlanFree/PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI just realized today that I am missing artists that I follow from my Artist list. When I search for their name it says I am following them, but when I go to my list the...

  • Newbie
  • Plan Free/Premium Country USA Device PC Operating System Windows 10   My Question or Issue I just realized today that I am missing artists that I follow from my Artist list.  When...
  • MattSuda
  • Spotify Star
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution This album is no longer valid - can't delete

Plan PremiumCountry UKDevice Huawei mate 20proOperating System Android 10My Question or IssueI saved an album on release day but later that day when trying to play I got this message. However now it's stuck in my library, I can't delete it because I ...

  • Newbie
  • Plan Premium Country UK Device Huawei mate 20pro Operating System Android 10 My Question or Issue I saved an album on release day but later that day when trying to play I got this mess...
  • Mihail
  • Spotify Legend
  • 995 Views
  • 1 replies
  • 0 likes
  • 995 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to see how many songs of an artist I have hearted in the followed artists page

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueBefore the update, I could go to library, then to artists and under each name it would give me rhw amount of hearted songs. Now I can only get that informati...

  • Roadie
  •   Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Android   My Question or Issue Before the update, I could go to library, then to artists and under each ...
  • Jeremy
  • Spotify Legend
  • 1241 Views
  • 1 replies
  • 0 likes
  • 1241 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Updated, new info] Playlists vanishing upon creation + Songs back on playlists after editing

PlanPremium (family plan)CountryUSADeviceiPad (7th generation), Macbook Air (early 2015), Fire HD 8 (6th generation)Operating SystemIOS 13.7, macOS Mojave Hey there!Since the new update, I've been having a lot of problems with playlist creation. Some...

  • Regular
  • Plan Premium (family plan) Country USA Device iPad (7th generation), Macbook Air (early 2015), Fire HD 8 (6th generation) Operating System IOS 13.7, macOS Mojave   Hey there! Since the...
  • Jeremy
  • Spotify Legend
  • 625 Views
  • 10 replies
  • 0 likes
  • 625 Views
  • 10 replies
  • 0 likes

Deleted playlists

I deleted one of the playlists. Then I saw my friend playing my playlist at the friends activity. Then I reached the playlist I deleted through my friend's activity and I was able to add new music to it! Now as if it has never been deleted! But how? ...

  • Visitor
  • I deleted one of the playlists. Then I saw my friend playing my playlist at the friends activity. Then I reached the playlist I deleted through my friend's activity and I was able to add new music to...
  • 594 Views
  • 0 replies
  • 0 likes
  • 594 Views
  • 0 replies
  • 0 likes

Superuser Contribution shuffle not working web or windows 10 1.1.58.820.g2ae50076-a

PlanPremiumCountryAustraliaDeviceHP LaptopOperating SystemWindows 10 My Question or Issue Shuffle no longer works since the latest update to 1.1.58.820.g2ae50076-a. I have tried:logging out and back inuninstalling & reinstallingrestartedchecked @Spot...

  • Casual Listener
  • Plan Premium Country Australia Device HP Laptop Operating System Windows 10   My Question or Issue   Shuffle no longer works since the latest update to 1.1.58.820.g2ae50076-...
  • CarlosE
  • Moderator
  • 440 Views
  • 3 replies
  • 0 likes
  • 440 Views
  • 3 replies
  • 0 likes

Can't sort playlists by ascending order after UI update

Since this awful UI update was implemented, I have lost the ability to sort my playlist songs by most recently added on the PC version. Sorting by "date added" only goes earliest to latest with no option to do the reverse.I almost exclusively listen ...

  • Casual Listener
  • Since this awful UI update was implemented, I have lost the ability to sort my playlist songs by most recently added on the PC version. Sorting by "date added" only goes earliest to latest with no op...
  • rachkoslav
  • Newbie
  • 490 Views
  • 2 replies
  • 3 likes
  • 490 Views
  • 2 replies
  • 3 likes

Superuser Contribution [Desktop] Most of my playlists don't appear in search results

PlanPremiumOperating SystemWindows 10, Manjaro Linux My playlists are organized in a tree of folders, usually they're just albums saved for later, a lot of them is no longer displayed in search results. It may be somehow related to the time of creati...

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  • Casual Listener
  • Plan Premium Operating System Windows 10, Manjaro Linux   My playlists are organized in a tree of folders, usually they're just albums saved for later, a lot of them is no longer displayed ...
  • Jeremy
  • Spotify Legend
  • 388 Views
  • 5 replies
  • 0 likes
  • 388 Views
  • 5 replies
  • 0 likes