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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298791 Views

96 replies

89 likes

  • 298791 Views
  • 96 replies
  • 89 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163007 Views

235 replies

44 likes

  • 163007 Views
  • 235 replies
  • 44 likes

Superuser Contribution Artist mix not showing up unless searched for

PlanPremiumCountryCanadaDevice(Samsung A71) My Question or IssueThe title pretty much explains it. When I goto the "made for you" menu in the search section I don't get all the mixes that were made for me, yet when I search for the mixes they are the...

Casual Listener

Plan Premium Country Canada Device (Samsung A71)   My Question or Issue The title pretty much explains it. When I goto the "made for you" menu in the search section I don't get all the m...

Jeremy

Spotify Legend

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Introduce the possibility to filter the songs in the favorite songs list

Please introduce a filter to filter the songs in the favorite songs list (e.g. by artist or genre). I have about 1000 favorite songs from classic to rock and would find it cool to be able to filter by genre, for example, depending on my mood.

Visitor

Please introduce a filter to filter the songs in the favorite songs list (e.g. by artist or genre). I have about 1000 favorite songs from classic to rock and would find it cool to be able to filter b...

Xenia

Moderator

346 Views

1 replies

0 likes

Playlists
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blank Screen on MAC OS 10.6.8

Recently my screen only shows a blank black screen. I can't see my albums or artist anymore. I can't play radio stations. All I can play is my Songs list and I CAN see those. I can't add or search for artist. I understand that things get old, but com...

Regular

Recently my screen only shows a blank black screen. I can't see my albums or artist anymore. I can't play radio stations. All I can play is my Songs list and I CAN see those. I can't add or search fo...

Alex

Spotify Legend

710 Views

4 replies

0 likes

  • 710 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Other] Recommending things I have never clicked on and are completely irrelevant, for months. Why?

I have a row across the top of my Home page, "Can I get more thrills". The images and the titles indicate these are targeted to women and contain highly sexual content. I am not a woman and I am not interested in **bleep** podcasts. I've never clicke...

Casual Listener

I have a row across the top of my Home page, "Can I get more thrills". The images and the titles indicate these are targeted to women and contain highly sexual content. I am not a woman and I am not ...

aaronjoxley

Casual Listener

504 Views

2 replies

0 likes

Other
  • 504 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotyfy stops my lists and play other content

PlanPremium Operating SystemWindows 10 My Question or Issue I've a problem with my lists. Everything used to work ok, but today I start a list (it makes no difference if shuffle is active or not), and when the first sond ends spotify stops playing so...

Newbie

Plan Premium   Operating System Windows 10   My Question or Issue  I've a problem with my lists. Everything used to work ok, but today I start a list (it makes no difference if ...

Jeremy

Spotify Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Playlist Description, Title, and Picture Always Deleted

Hello.I am writing here because I don't know where else to complain. I have emailed you after the removal, mentioned on Twitter for numerous times, yet no further action received. I don't think my email even got read by the team as the problems alway...

Casual Listener

Hello. I am writing here because I don't know where else to complain. I have emailed you after the removal, mentioned on Twitter for numerous times, yet no further action received. I don't think my ...

adli_hm

Casual Listener

661 Views

2 replies

1 likes

complaint
Removal
  • 661 Views
  • 2 replies
  • 1 likes

Solved!! spotify wrapped 2020 playlist not showing up in uniquely yours

hey so i can't find my spotify wrapped 2020 playlist, i know it was there when the 2020 wrapped initially released, but now it's not in the uniquely yours section. please help my device is a late 2020 macbook air, my plan is free, i live in the u.s.a...

Casual Listener

hey so i can't find my spotify wrapped 2020 playlist, i know it was there when the 2020 wrapped initially released, but now it's not in the uniquely yours section. please help 😞   my device i...

danganronpahater

Casual Listener

1145 Views

2 replies

0 likes

  • 1145 Views
  • 2 replies
  • 0 likes

Superuser Contribution New interface is tr4sh

 This new bloated single item per line is completely useless

Newbie

 This new bloated single item per line is completely useless

MafeG

Spotify Legend

362 Views

1 replies

1 likes

  • 362 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to set playlists private by default on mobile? -they are private on desktop but public on the ap

Device(iPhone 12)Operating System(iOS 15) Why the desktop version of spotify seems to be a completely different service from the mobile??This time my issue is the fact that i've set the option to make all playlists private by default on the desktop a...

Newbie

Device (iPhone 12) Operating System (iOS 15)   Why the desktop version of spotify seems to be a completely different service from the mobile?? This time my issue is the fact that i've...

Muik

Visitor

10273 Views

11 replies

5 likes

default
Mobile
option
Private playlist
  • 10273 Views
  • 11 replies
  • 5 likes

Superuser Contribution about the same tracks on the radio playlist

PlanPremiumCountryRussiaDevice(all)Operating System(all.) My Question or Issuewhen I turn on the radio on the playlist, then I have about the same mix, although I listen to quite a variety of music here are two screenshots showing the radio mix and o...

Casual Listener

Plan Premium Country Russia Device (all) Operating System (all.)   My Question or Issue when I turn on the radio on the playlist, then I have about the same mix, although I listen to q...

Ver

Spotify Legend

428 Views

3 replies

0 likes

  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution album collections

We can add albums to our Library, but it would be great if we could also have the option to put these into 'Collections', within the Albums feature. In other words, choose how we want to group together certain albums, and give that collection our own...

Visitor

We can add albums to our Library, but it would be great if we could also have the option to put these into 'Collections', within the Albums feature. In other words, choose how we want to group togeth...

fsdsdfsdfsdfsd

Casual Listener

3718 Views

4 replies

8 likes

  • 3718 Views
  • 4 replies
  • 8 likes

Superuser Contribution Daily Mix/Discover Playlists

PlanPremiumCountryRo Device(iPhone 6S, Windows 10) My Question or IssueHello there! I have a request onto the daily mix/discover weekly playlists. Please add a remove song function on both windows app/browser. There is a hide song function on the mob...

Casual Listener

Plan Premium Country Ro   Device (iPhone 6S, Windows 10)     My Question or Issue Hello there! I have a request onto the daily mix/discover weekly playlists. Please add a...

CarlosE

Spotify Legend

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missing and broken Playlists

PlanPremiumMy Question or Issue Hi, I recently created 5 playlists for my upcoming Halloween-party. It took me 2 days to sort all my music into these playlists. Now all of the sudden the playlists are broken. Some of them have no name, others have no...

Casual Listener

Plan Premium My Question or Issue   Hi,   I recently created 5 playlists  for my upcoming Halloween-party. It took me 2 days to sort all my music into these playlists. Now all of...

CarlosE

Spotify Legend

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove Suggest Songs from the (Add to Playlist)?

For months now the suggested songs to add to a custom playlist of mine have been the same stale songs for months now. I've hit refresh probably 10 times and I don't want to add a single one of the song suggestions.Why is there not a way to remove a s...

Gig Goer

For months now the suggested songs to add to a custom playlist of mine have been the same stale songs for months now.  I've hit refresh probably 10 times and I don't want to add a single one of ...

Eni

Moderator

784 Views

1 replies

0 likes

add songs
suggest songs
  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is this album pinned on my home page?

Hi, I listened to the Medic Droid album “what’s your medium” once a few months ago and ever since it has stayed pinned at the top of my Home Screen as attached. The album is only available in the US, where I listened, but now I’m in the uk where the ...

Casual Listener

Hi,   I listened to the Medic Droid album “what’s your medium” once a few months ago and ever since it has stayed pinned at the top of my Home Screen as attached.  The album is only av...

CarlosE

Spotify Legend

1820 Views

3 replies

0 likes

  • 1820 Views
  • 3 replies
  • 0 likes

Spotify should always open in the "Albums" view of the library

I always want to open Spotify with the Albums view in the library. Is that possible? Where can I set this? Also, in "Discography" I always want to see the artist's albums, not singles/EPs - but it keeps happening that singles/EPs is selected. I do no...

Newbie

I always want to open Spotify with the Albums view in the library. Is that possible? Where can I set this? Also, in "Discography" I always want to see the artist's albums, not singles/EPs - but it ...

take_me_outside

Visitor

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution my songs missing on app on pc but on browser every thing is ok how to fix this problem

PlanPremium/familyDevice(PC)Operating System(Windows 10)My Question or Issuemy songs missing on app on pc but on browser every thing is ok how to fix this problemI reinstall but didn't work

Newbie

Plan Premium/family Device (PC) Operating System (Windows 10) My Question or Issue my songs missing on app on pc but on browser every thing is ok how to fix this problem I reinstall&nbsp...

Mario

Spotify Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Empty library

I have at least a dozen playlists but they don't show up in my library, I have to look for them everywhere. I've seriously tried everything but no... I have a new phone, I don't know if this is the reason but what can I do ? I've logged out multiple ...

Casual Listener

I have at least a dozen playlists but they don't show up in my library, I have to look for them everywhere. I've seriously tried everything but no... I have a new phone, I don't know if this is the r...

Alex

Spotify Legend

705 Views

3 replies

0 likes

  • 705 Views
  • 3 replies
  • 0 likes

App Error—Involuntary Change In Playback Device

I utilize Spotify both on my phone and PC for playlist curation, and frequently have an issue with the app changing my playback device from phone to PC when I stop/start playback on my PC—it's more than a bit infuriating; help please?

Roadie

I utilize Spotify both on my phone and PC for playlist curation, and frequently have an issue with the app changing my playback device from phone to PC when I stop/start playback on my PC—it's more t...

581 Views

0 replies

0 likes

  • 581 Views
  • 0 replies
  • 0 likes

Superuser Contribution I get this download error even though I have space available.

PlanPremiumCountryUSADeviceiPhone 12 miniOperating SystemiOS 15.0.2 My Question or IssueI can’t download anything on Spotify, even though I have space available. I keep getting this download error. I have tried a clean reinstall multiple times and th...

Music Fan

Plan Premium Country USA Device iPhone 12 mini Operating System iOS 15.0.2   My Question or Issue I can’t download anything on Spotify, even though I have space available. I keep getti...

Jeremy

Spotify Legend

8814 Views

9 replies

0 likes

  • 8814 Views
  • 9 replies
  • 0 likes