Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54625 Views
  • 59 replies
  • 61 likes
  • 54625 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24213 Views
  • 44 replies
  • 28 likes
  • 24213 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120657 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120657 Views
  • 62 replies
  • 48 likes

Superuser Contribution Same song in more playlists

PlanPremiumCountryItalyDeviceiPhone 6Operating SystemWindows 10 My Question or IssueHi. I have more playlists in my library, with over 1000 songs. Daily i add various songs in my playlists and i don't remember if a song already is in a playlist or an...

  • Visitor
  • Plan Premium Country Italy Device iPhone 6 Operating System Windows 10   My Question or Issue Hi. I have more playlists in my library, with over 1000 songs. Daily i add various songs i...
  • Jeremy
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution default playback mode is shuffle, pls stop

every day, i go to put on an album and shuffle is selected by default even though i press the first track with no intention of shuffling. i have to unselect shuffle over and over again, every dang day. i am the kind of person who literally NEVER want...

  • Visitor
  • every day, i go to put on an album and shuffle is selected by default even though i press the first track with no intention of shuffling. i have to unselect shuffle over and over again, every dang da...
  • Mihail
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlist on my Smart TV LG

PlanPremiumCountryPortugalDeviceSmart TV LGOperating SystemWebOS My Question or IssueHello,I have a playlist with local files which has no problem on my Windows 10 desktop and on my Huawey smartphone, but when I using the playlist on the Smart TV LG ...

  • Regular
  • Plan Premium Country Portugal Device Smart TV LG Operating System WebOS   My Question or Issue Hello, I have a playlist with local files which has no problem on my Windows 10 desktop ...
  • Jeremy
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution See the date a song was added // "date added" sorting = not enough

Hey y'all,I know that I can sort the playlist by "date added" -- but ever since the new Spotify update, I seem to no longer be able to see the specific DATE a song was added in a playlist -- filtering the playlist by "date added" doesn't help my need...

  • Casual Listener
  • Hey y'all, I know that I can sort the playlist by "date added" -- but ever since the new Spotify update, I seem to no longer be able to see the specific DATE a song was added in a playlist -- filter...
  • Novy
  • Moderator
  • 1071 Views
  • 5 replies
  • 1 likes
  • date
    date added
  • 1071 Views
  • 5 replies
  • 1 likes

Superuser Contribution Una canción se (vuelve) a guardar cada vez que entro a Spotify

PlanFreeCountryBoliviaDevice(Samsung Galaxy A50 y Acer Aspire 3)Operating System(Android 11 y Windows 10) My Question or IssueLa canción con la que tengo problema la guardé teóricamente la primera semana de abril pero todos los días al abrir Spotify ...

  • Regular
  • Plan Free Country Bolivia Device (Samsung Galaxy A50 y Acer Aspire 3) Operating System (Android 11 y Windows 10)   My Question or Issue La canción con la que tengo problema la guardé t...
  • Eni
  • Moderator
  • 1156 Views
  • 9 replies
  • 0 likes
  • bug
    canción
    español
    tus me gusta
  • 1156 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Playlist filter selection bug

PlanPremiumDeviceDesktopOperating SystemWindows 10Spotify App Version1.1.57.443.ga029a6c4-a My Question or IssueWhen clearing the filter while tracks are selected, playlist shows selection on the same positions instead of on the tracks, moving tracks...

  • Regular
  • Plan Premium Device Desktop Operating System Windows 10 Spotify App Version 1.1.57.443.ga029a6c4-a   My Question or Issue When clearing the filter while tracks are selected, playlist s...
  • Eni
  • Moderator
  • 1116 Views
  • 13 replies
  • 0 likes
  • 1116 Views
  • 13 replies
  • 0 likes

Superuser Contribution Deleted my downloaded songs

PlanPremiumCountryHungaryDeviceiPhone XOperating SystemiOS 14 My Question or IssueHi! So the Spotify 3th deleted all of my songs except the last 9 album what i downloaded. Why spotify deleting my songs randomy?? This happened with my brother and my f...

  • Newbie
  • Plan Premium Country Hungary Device iPhone X Operating System iOS 14   My Question or Issue Hi! So the Spotify 3th deleted all of my songs except the last 9 album what i downloaded. Wh...
  • jeggers12
  • Casual Listener
  • 1643 Views
  • 7 replies
  • 1 likes
  • 1643 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Disappeared Personalised Spotify Mixes (e.g.: based on Decade)

Plan: PremiumCountry: Czech RepublicDevice: all (Web, Desktop, Android)Operating System: (Android 8, Windows 10) My Question or Issue:I just got used to new Personalised Spotify Mixes under "Made for you", but I can not see them all anymore.I can sti...

daily_mixes.png
  • Casual Listener
  • Plan: Premium Country: Czech Republic Device:  all (Web, Desktop, Android) Operating System: (Android 8, Windows 10)   My Question or Issue:I just got used to new Personalised Spotify ...
  • Eni
  • Moderator
  • 2068 Views
  • 5 replies
  • 0 likes
  • 2068 Views
  • 5 replies
  • 0 likes

Superuser Contribution Release Radar is still broken, will it ever be fixed?

Following on from these threads, that have been unceremoniously locked without comment from the mods. https://community.spotify.com/t5/Your-Library/Release-Radar-includes-wrong-artist-with-same-name-as-desired/m-p/4883304https://community.spotify.com...

  • Roadie
  • Following on from these threads, that have been unceremoniously locked without comment from the mods.   https://community.spotify.com/t5/Your-Library/Release-Radar-includes-wrong-artist-with-s...
  • Mihail
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 1 likes
  • 345 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local Files

Where did the local files option go? I cant upload local files to my spotify playlists anymore.

  • Regular
  • Where did the local files option go? I cant upload local files to my spotify playlists anymore. 
  • Ver
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 1 likes
  • 277 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify not finding local files on Windows Desktop

PlanPremiumCountryUnited StatesDeviceDesktop (Spotify version 1.1.58.820.g2ae50076-a)Operating SystemWindows 10 My Question or IssueI just re-installed Windows 10 on my computer and copied all my music files I had on my previous install back onto my ...

Spotify-Blank-Source.png dealernextdoor_0-1620589857750.png
  • Regular
  • Plan Premium Country United States Device Desktop (Spotify version 1.1.58.820.g2ae50076-a) Operating System Windows 10   My Question or Issue I just re-installed Windows 10 on my compu...
  • Alex
  • Spotify Legend
  • 6072 Views
  • 11 replies
  • 1 likes
  • 6072 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Keyboard shortcuts not responding

Enjoying the interface upgrades in the desktop app, however it seems like a number of keyboard shortcuts are no longer working for me. According to [https://support.spotify.com/uk/article/keyboard-shortcuts] they should still be mapped to their origi...

  • Casual Listener
  • ...hortcuts] they should still be mapped to their original key combinations, but nothing happens for me when I try them.   - macOS 11.3.1 (latest public release) on 2015 MBP - Spotify 1.1.59.712...
  • CarlosE
  • Moderator
  • 615 Views
  • 3 replies
  • 0 likes
  • 615 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify crashing if I have local files enabled.

This has only occurred with the recent Spotify update that overhauled the UI. Previously, I had around 20gb of local files that I could play without issue. After the most recent update, there's a weird UI glitch on the settings page, and I also can't...

spotifyglitch.PNG
  • Casual Listener
  • This has only occurred with the recent Spotify update that overhauled the UI. Previously, I had around 20gb of local files that I could play without issue. After the most recent update, there's a wei...
  • Novy
  • Moderator
  • 486 Views
  • 3 replies
  • 0 likes
  • crashing
    Issue playing songs
    Local files on Windows 10
  • 486 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Make "dated added" as the default order instead of custom

PlanPremiumCountrySpainDeviceSpotify.exe 1.1.59.712Operating SystemWindows 10 20H2 Build 19042.985 My Question or IssueHi, When sharing a list, I have noticed that the default order is "custom". However, I would rather share my lists with "date added...

  • Newbie
  • Plan Premium Country Spain Device Spotify.exe 1.1.59.712 Operating System Windows 10 20H2 Build 19042.985   My Question or Issue Hi,   When sharing a list, I have noticed that t...
  • Ver
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 1 likes
  • 302 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Desktop][Playlists] Fix playlist sorting discrepancy between Desktop and Mobile apps

For the last 5+ years, I have kept playlists full of albums, and they would behave very logically. When I clicked "date added" to sort by date and put my newest discoveries at the top, and started playing the songs in the order displayed, it worked w...

  • Regular
  • For the last 5+ years, I have kept playlists full of albums, and they would behave very logically. When I clicked "date added" to sort by date and put my newest discoveries at the top, and started pl...
  • Novy
  • Moderator
  • 874 Views
  • 7 replies
  • 4 likes
  • Desktop
    Playlists
  • 874 Views
  • 7 replies
  • 4 likes

Liked playlist no longer plays in order even with shuffle disabled

The new update now defaults the liked playlist to shuffle. Even with it turned off, the “liked” playlist does not play from most recent to oldest, instead it still skips over songs and is shuffled. NOT SURE WHY this is happening, but this is definite...

  • Visitor
  • The new update now defaults the liked playlist to shuffle. Even with it turned off, the “liked” playlist does not play from most recent to oldest, instead it still skips over songs and is shuffled. N...
  • 320 Views
  • 0 replies
  • 1 likes
  • 320 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Desktop] Can't scroll up while dragging up playlist

Trying to sort my playlists, so I try to drag up a playlist hundreds of spaces but the playlist view doesn't automatically scroll up, so I have to tediously drag and release and manually scroll and drag again on repeat. The auto scrolling down when d...

  • Casual Listener
  • Trying to sort my playlists, so I try to drag up a playlist hundreds of spaces but the playlist view doesn't automatically scroll up, so I have to tediously drag and release and manually scroll and d...
  • Mihail
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 3 likes
  • 483 Views
  • 1 replies
  • 3 likes

Superuser Contribution can't enable local files

Plan PremiumCountry USA Device - MacBook Pro & iPhone 11 Operating SystemiOS 10 My Question or IssueI was hoping to add local files to Spotify, and hadn't done it before. I had looked up how to do it a few months ago, and the location of it seems to ...

  • Visitor
  •   Plan Premium Country USA   Device - MacBook Pro & iPhone 11   Operating System iOS 10   My Question or Issue I was hoping to add local files to Spot...
  • 8588934592
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing Followed Artist

PlanFree/PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI just realized today that I am missing artists that I follow from my Artist list. When I search for their name it says I am following them, but when I go to my list the...

  • Newbie
  • Plan Free/Premium Country USA Device PC Operating System Windows 10   My Question or Issue I just realized today that I am missing artists that I follow from my Artist list.  When...
  • MattSuda
  • Spotify Star
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution This album is no longer valid - can't delete

Plan PremiumCountry UKDevice Huawei mate 20proOperating System Android 10My Question or IssueI saved an album on release day but later that day when trying to play I got this message. However now it's stuck in my library, I can't delete it because I ...

  • Newbie
  • Plan Premium Country UK Device Huawei mate 20pro Operating System Android 10 My Question or Issue I saved an album on release day but later that day when trying to play I got this mess...
  • Mihail
  • Spotify Legend
  • 998 Views
  • 1 replies
  • 0 likes
  • 998 Views
  • 1 replies
  • 0 likes