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My music keeps switching automatically to song I have never listened to

My music keeps switching automatically to song I have never listened to

This has been ongoing for about a week now. I try playing a song on my playlist and it plays for about 5 seconds, then it randomly switches to like white noise music. I have already tried the "sign out of everywhere" option and have also changed my password and the problem still persists. Can someone please advise what I should do to get this fixed?

1 Reply

Hi @KA0222


Thank you for reaching out here in the Community!

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

If the issue persists, you can reach out to Customer Support.
You can find the contact form here.


Make sure to always keep your account safe

I hope it helps!


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