Partly greyed out Audiobooks

[Musikchillt]

Plan

Family Premium

Country

Germany

Device

(iPhone SE

Operating System

(iOS 14.something

My Question or Issue

Hey I have a Problem within using the App as well as in the Browser. Sometimes most Audiobook chapters are greyed out. I can only listen to for example 27, 56 and 58 but not the rest. Sometimes its working again after a few days, sometimes not. It also appears that some Audiobooks I cant listen to on my Phone app, I can listen to via Pc Browser and vice versa. So missing licensing or country restrictions cant be the issue here. The problems appears mostly with audiobooks I downloaded for offline listening. Clearing the cache helped one time but not in other cases.... Im clueless how to fix it

[Ver]

Hey @Musikchillt,

Thanks for posting here 🙂

Could you try with another account on the same devices to check if that changes anything?

It's also a good idea to give these steps a go and run a clean reinstall. This one is more thorough than the usual one.

Let us know how it goes.

[scarrielle]

Thanks for the suggestion, @ver.

It doesn’t work for me.

In my case, the tracks are all available as first episodes on a playlist. Then, when you click on the album - only the first track is available and the rest of the whole book is grayed out. This is through out the playlist “Audiobooks: Crime & Thriller”

[Alex]

Hey @scarrielle,

Thanks for the reply.

Can you send us a link to the playlist audiobook in question, so we can check that on our end.

Cheers.

[scarrielle]

Thank you for checking back so quickly.

Here are three links to playlists that demonstrate the issues mentioned.

https://open.spotify.com/user/12147534316/playlist/37zuTyc1sRVNe0gDWqqOER?si=dS7uNScEQ26c9G5fmOOgIg

https://open.spotify.com/user/z7s1tg3a6isu76ptmequ0tyd4/playlist/6gOglwv4CzPiF3iwXU6oXA?si=ZQiFpQJoQ...

https://open.spotify.com/user/audiobooksofficial/playlist/1ZHGIXB4nw17MhGZakyt1J?si=MkFRTwSeQ4uhysl_...

Hope this helps.

[MafeG]

Hi @scarrielle,

Thank you for keeping in touch!

We've checked this from our side and can confirm that the grayed out content is not available on Spotify.  We want all the world’s music on Spotify, but availability can change over time and between countries, depending on the permissions from rights holders.

We add new content every day, so if you can’t find something you’re looking for right now, it may appear soon.

In this case, if you go to Settings on the mobile app, you can toggle off "Show unplayable songs", and you'll be able to see only the content that is available. 

Let us know if we can help you with anything else.