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Pre saved albums doesn't show up on Library

Solved!

Pre saved albums doesn't show up on Library

Plan

Premium

Country

Paraguay

Device

Samsung S23 FE

Operating System

Android 14 One UI 6.1

 

My Question or Issue

Hi community, I was wondering if you can help me.. I've always pre saved songs or albums from my favorites artists.. recently i realized that on the day of the album release it doesn't show up in my library, as it was before and i have to add it manually. This issue is recent for me, i've sign in and sign out again and again from the app and it doesn't work..how can i fix it? I have to say that i pre saved the album from the oficial websites of the artists..

Reply

Accepted Solutions
Marked as solution

Hey there @Anibreeze,

 

Thanks for posting in the Community and welcome.

 

In this case, we'd suggest the following:

  • You can try a clean reinstall of the app, so. By doing that the app can be up-to-date and you can make sure the cache is not leading to this issue. You can find out the steps to do it here
  • Make sure both your device and the app are up-to-date.

Keep us in the loop!

AlejaRModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

View solution in original post

2 Replies
Marked as solution

Hey there @Anibreeze,

 

Thanks for posting in the Community and welcome.

 

In this case, we'd suggest the following:

  • You can try a clean reinstall of the app, so. By doing that the app can be up-to-date and you can make sure the cache is not leading to this issue. You can find out the steps to do it here
  • Make sure both your device and the app are up-to-date.

Keep us in the loop!

AlejaRModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Oh, I followed your instructions and it solved my inconvenience. Thank you so much.

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