Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Reached limit on offline songs

Reached limit on offline songs

Plan

Premium

Country

Poland

Device

Surface Pro 6

Operating System

Arch Linux

 

My Question or Issue

I have a message that I reached maximux downloaded offline music but I only that Surface would be my 3th device so it doesn't match anything that I read on the forum. Also all links to "My devices" and etc. don't work

Reply
1 Reply

Hey @_Suddoku_, if you're sure you haven't reached the maximum number of 5 offline devices per account, it could be that one of your devices has a corrupted cache, which can cause it to be counted multiple times.

 

Our support team will be able to check that backstage, so best to get in touch with them.

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts