Help Wizard

Step 1


Search does not find a song present in library

Search does not find a song present in library

Plan family (premium)


Country UK


Device iPad

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System iOS

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue I have a song, “Blessed Assurance” by Cici Winans in my liked songs and in one other play lists. Searching my library or just liked songs fails to find this track. I have tried searching for the artists first name, second name and for each word of the song title. All the searches fail to find the track.  It is definitely present. I have successfully played it from both liked song and the other play list. This is not the first time I have had difficulty finding saved songs. I have been able to find other song straight away using the same process.


1 Reply

Hi there @CMO123,


Thanks for reaching out. Could you please provide us the following:

  • Is this on all devices or only on specific one(s)?
  • Is only this song affected?
  • Does it appear in the normal Search?
  • Screenshots of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.


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