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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 17533 Views
  • 15 replies
  • 20 likes
  • 17533 Views
  • 15 replies
  • 20 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 6858 Views
  • 18 replies
  • 19 likes
  • 6858 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95311 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95311 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240326 Views
  • 1149 replies
  • 42 likes
  • 240326 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3265 Views
  • 1 replies
  • 2 likes
  • 3265 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cannot add collaborators to playlists

I am trying to invite a collaborator on a few of our playlists as our page has grown and I need more curators to be able to access and edit the playlists (without signing in to the same account). After following all support documentation and help top...

  • Visitor
  • I am trying to invite a collaborator on a few of our playlists as our page has grown and I need more curators to be able to access and edit the playlists (without signing in to the same account). &n...
  • Kiril
  • Moderator
  • 733 Views
  • 1 replies
  • 1 likes
  • 733 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't see recommended songs at bottom of playlist

PlanPremiumCountryNZDeviceDesktop (Web app + Desktop app)Operating SystemWindows 10 My Question or IssueThe recommended songs list doesn't seem to appear on some of my playlists. I've tried doing a reinstall but the issue is still there. See below fo...

  • Casual Listener
  • Plan Premium Country NZ Device Desktop (Web app + Desktop app) Operating System Windows 10   My Question or Issue The recommended songs list doesn't seem to appear on some of my playli...
  • StarWarsMasters
  • Casual Listener
  • 829 Views
  • 4 replies
  • 0 likes
  • 829 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlists and songs that I don't recognize keep showing up

Plan: Premium Device: iPhone X / Note 10 / iMac & Macbook ProOperating System: iOS 13.5 / Android / macOS 10.15.4 My Question or Issue: I only play one playlist I curated a long time ago. Most of the songs in that playlist are Korean, Chinese, and Ja...

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  • Newbie
  • Plan: Premium   Device: iPhone X / Note 10 / iMac & Macbook Pro Operating System: iOS 13.5 / Android / macOS 10.15.4   My Question or Issue:   I only play one playlist I cur...
  • Ronrak
  • Visitor
  • 1834 Views
  • 2 replies
  • 0 likes
  • 1834 Views
  • 2 replies
  • 0 likes

Superuser Contribution When I share a playlist link, it plays deleted songs

Free PlanUnited StatesDevice- iPhone 13 Pro My Question or Issue:I constantly update my playlist by adding and deleting songs and when I go to share my current playlist on my linktree, the URL opens to songs I had previously deleted from my playlist....

  • Visitor
  • Free Plan United States Device- iPhone 13 Pro   My Question or Issue: I constantly update my playlist by adding and deleting songs and when I go to share my current playlist on my linktree,...
  • Alex
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist always jumps to the top

PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 FE 5GOperating SystemAndroid 12 My Question or IssueThis issue happens almost all the time when I'm scrolling through one of my playlists. Whenever I tap the Now Playing Bar or go to any other menu an...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S21 FE 5G Operating System Android 12   My Question or Issue This issue happens almost all the time when I'm scrolling through one of...
  • Alex
  • Spotify Legend
  • 1998 Views
  • 1 replies
  • 0 likes
  • Troubleshooting
  • 1998 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlist on my Android phone does not play in full

I have a playlist that contains about 50 hours of music. The playlist is downloaded onto my Android phone. When I tell the app to play this playlist in shuffle only a small subset of music is played and then loops back to the beginning instead of con...

  • Casual Listener
  • I have a playlist that contains about 50 hours of music. The playlist is downloaded onto my Android phone. When I tell the app to play this playlist in shuffle only a small subset of music is played ...
  • Kiril
  • Moderator
  • 844 Views
  • 1 replies
  • 0 likes
  • Mobile
    playback
  • 844 Views
  • 1 replies
  • 0 likes

Solved!! Sort within a playlist folder by alphabet on desktop

PlanFamilyCountryCanadaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI'm looking for a way to sort playlists within playlist folders alphabetically. I am aware I'm able to sort my generic playlist tab by relevance, alphabet, etc, how...

  • Newbie
  • Plan Family Country Canada Device Desktop PC Operating System Windows 10   My Question or Issue I'm looking for a way to sort playlists within playlist folders alphabetically. I am awa...
  • AdamDam
  • Spotify Star
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

Superuser Contribution I noticed that "Use your imagination" by Mud has dissapeared? Who can help me?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • CarlosE
  • Moderator
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Spotify fica trocando versão de músicas baixadas por mim por versões que não quero.

Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoGrátis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro no final de 2016)Sistema Operacional(iOS 10, Android Ore...

  • Newbie
  • Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Grátis/Premium País   Dispositivo (iPhone 8, Samsung Galaxy 9, ...
  • 347 Views
  • 0 replies
  • 0 likes
  • Privacidade
  • 347 Views
  • 0 replies
  • 0 likes

Superuser Contribution Most Listened Artists Show Wrong Artists

Hello, My most listened artists this month page never includes some of the artists I most listen to, but it has some of the artists I don't listen that much. I also track what I listen to in Last.fm, so when what Spotify shows and what Last.fm shows ...

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  • Casual Listener
  • Hello,   My most listened artists this month page never includes some of the artists I most listen to, but it has some of the artists I don't listen that much.    I also track what...
  • moonlore
  • Casual Listener
  • 1204 Views
  • 2 replies
  • 1 likes
  • 1204 Views
  • 2 replies
  • 1 likes

Superuser Contribution Unplayable songs

PlanPremium CountryThe Netherlands DeviceiPhone XS maxOperating SystemiOS, Windows 10 I accidentally hid 2 of my favourite songs in a playlist, now I can't play them even when I search for them individually (so not in a playlist). I tried everything:...

  • Newbie
  • Plan Premium   Country The Netherlands   Device iPhone XS max Operating System iOS, Windows 10   I accidentally hid 2 of my favourite songs in a playlist, now I can't play t...
  • Alex
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Lost Liked Songs

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI tried to bulk-unlike (1000+) songs from my 'liked songs' list because they were full albums and I didn't want the clutter in there anymore. I unliked everything before...

  • Visitor
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue I tried to bulk-unlike (1000+) songs from my 'liked songs' list because they were full albums...
  • eule_7834
  • Roadie
  • 10099 Views
  • 3 replies
  • 1 likes
  • 10099 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local files not playing on mobile

PlanPremiumCountryUnited States DeviceiPhone 12, computer Operating SystemiOS 15.4, windows 10 My Question or IssueThe local files I have saved won’t play on my phone. This is very suddenly and they had all been working perfectly until yesterday. The...

  • Casual Listener
  • Plan Premium Country United States  Device iPhone 12, computer  Operating System iOS 15.4, windows 10   My Question or Issue The local files I have saved won’t play on my pho...
  • Dian
  • Spotify Legend
  • 834 Views
  • 5 replies
  • 1 likes
  • 834 Views
  • 5 replies
  • 1 likes

Superuser Contribution My mobile device wont let me play anything on my account and removee everything from my library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a premium account, and it works great! Until today, my account acts weird, I can't pla...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Dian
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

[Playlists] Spotify keeps showing the same songs in Recommended section for a playlist

Spotify keeps showing the same songs in Recommended section for a playlist.It's unclear what makes some songs appear in Recommended, and it's pretty much impossible to remove a song once it gets there. Banning artists and removing songs from the play...

  • Regular
  • Spotify keeps showing the same songs in Recommended section for a playlist. It's unclear what makes some songs appear in Recommended, and it's pretty much impossible to remove a song once it gets th...
  • 147 Views
  • 0 replies
  • 1 likes
  • Playlists
  • 147 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlists not working

PlanPremiumPortugal DeviceAsusOperating SystemAndroid Lately I can't play any of my playlists. I click on the shuffle play button, a random song starts and stops after a few seconds. I skip to another one and the same happens. Pressing the play butto...

  • Visitor
  •   Plan Premium Portugal   Device Asus Operating System Android   Lately I can't play any of my playlists. I click on the shuffle play button, a random song starts and stops a...
  • Dian
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Private Shared Playlists

I have a playlist that both my husband and I use for when we're in the car or listening to music around the house. As only the way I have seen to be able to add him is to make the playlist public; we sometimes have random people joining and adding mu...

  • Newbie
  • I have a playlist that both my husband and I use for when we're in the car or listening to music around the house.   As only the way I have seen to be able to add him is to make the playlist public...
  • Dian
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Tools to organise playlists (e.g folders, tags, labels)

Hello, Avid Spotify users are avid collectors and creators of playlists, often an artistic endeavour. This means that many playlists end up being out of sight and out of reach. Giving customers their own organisational tools, such as creating folders...

  • Newbie
  • Hello,  Avid Spotify users are avid collectors and creators of playlists, often an artistic endeavour. This means that many playlists end up being out of sight and out of reach. Giving customer...
  • Dian
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 9 likes
  • Playlists
  • 213 Views
  • 1 replies
  • 9 likes

Superuser Contribution Why is there no way to play an individual song without queuing up additional songs?

This issue makes Spotify almost unusable for me. When I choose a song to play, I usually want to listen to just that one song and for playback to end when the song ends. I cannot figure out a way to do that with Spotify, even after spending an hour w...

  • Regular
  • This issue makes Spotify almost unusable for me. When I choose a song to play, I usually want to listen to just that one song and for playback to end when the song ends. I cannot figure out a way to ...
  • CantDisableAutoplay
  • Regular
  • 1779 Views
  • 9 replies
  • 0 likes
  • 1779 Views
  • 9 replies
  • 0 likes