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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • Archiefs
  • Visitor
  • 12915 Views
  • 9 replies
  • 14 likes
  • 12915 Views
  • 9 replies
  • 14 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 6203 Views
  • 17 replies
  • 19 likes
  • 6203 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 94413 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 94413 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 237126 Views
  • 1149 replies
  • 42 likes
  • 237126 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3237 Views
  • 1 replies
  • 2 likes
  • 3237 Views
  • 1 replies
  • 2 likes

Superuser Contribution Some playlists missing i.e. disappeared

PlanPremiumCountrySouth Africa DeviceiPhone 13 ProOperating SystemiOS 15.4.1 Spotify version8.7.26 My Question or IssueSome of my playlists disappeared. I can not restore them using "Recover playlists" in the account menu.Please help. This is very fr...

  • Regular
  •   Plan Premium Country South Africa   Device iPhone 13 Pro Operating System iOS 15.4.1   Spotify version 8.7.26   My Question or Issue Some of my playlists disappea...
  • Eni
  • Moderator
  • 2863 Views
  • 4 replies
  • 0 likes
  • 2863 Views
  • 4 replies
  • 0 likes

Superuser Contribution How i can listen my songs normally

Songs don’t play either random or favorite help and yes I have the last update

  • Casual Listener
  • Songs don’t play either random or favorite help and yes I have the last update
  • CarlosE
  • Moderator
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

All content by CSNY is missing as of 4/7/2022

I've seen other posts and solution was posted as a technical issue that was fixed. It is not fixed for CNSYPlanPremiumCountryUSDevicePCOperating SystemWindows 11My Question or IssueAll content by CSNY is missing as of 4/7/2022. I've seen other posts ...

  • Music Fan
  • I've seen other posts and solution was posted as a technical issue that was fixed.  It is not fixed for CNSY Plan Premium Country US Device PC Operating System Windows 11 My Question or...
  • Taylith
  • Community Legend
  • 668 Views
  • 7 replies
  • 1 likes
  • Albums
    Playlists
  • 668 Views
  • 7 replies
  • 1 likes

Superuser Contribution Need assistance from someone with a pc

Hey there, A while back my spotify account was taken over by someone and during that period they liked over 5000 songs that has essentially ruined the algorithm for me. Spotify claims they cannot undue this and since I only have android device I woul...

  • Visitor
  • Hey there,    A while back my spotify account was taken over by someone and during that period they liked over 5000 songs that has essentially ruined the algorithm for me.    ...
  • CarlosE
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Made for me doesn’t update

My Question or IssueMy made for me doesn’t ever update, feel like I get one update a year and I’m stuck with those playlists forever no matter how different my taste at the moment is from when the playlists where made all that do is shuffle the songs...

  • Newbie
  •     My Question or Issue My made for me doesn’t ever update, feel like I get one update a year and I’m stuck with those playlists forever no matter how different my taste at the moment i...
  • Alex
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution why do i get the message Remove from downloads You wont be able to play this offline

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duplicate songs played in the wrong order

This issue applies to all my devices and it's a big issue for me. I have a huge playlist with my old albums but some have duplicate songs due to circumstances where I own one artist's album/one of my burned CDs and their compilation album. For exampl...

  • Casual Listener
  • This issue applies to all my devices and it's a big issue for me.   I have a huge playlist with my old albums but some have duplicate songs due to circumstances where I own one artist's album/...
  • Alex
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs not working

PlanFreeCountrySpainDeviceRedmi 9TOperating System Miui 12.5.7 My Question or Issue Well so, since I updated to MIUI 12.5, Spotify isn't working as intended in my phone. Liked songs playlist show as like there are no songs in it, but even if I go to ...

  • Newbie
  • ...ntended in my phone. Liked songs playlist show as like there are no songs in it, but even if I go to my library, it shows like there are no playlist in there. Other personal and public playlist work (s...
  • Kiril
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution how can i get my collaborative playlists to be collaborative again?

i recently made my collaborative playlists non collaborative because bots kept adding songs. however, i tried to change this to collaborative again and now it says invite collaborators, and i don’t think my friends can still add to the playlist or ar...

  • Newbie
  • i recently made my collaborative playlists non collaborative because bots kept adding songs. however, i tried to change this to collaborative again and now it says invite collaborators, and i don’t t...
  • jeanymurphie
  • Newbie
  • 3561 Views
  • 10 replies
  • 1 likes
  • 3561 Views
  • 10 replies
  • 1 likes

Superuser Contribution cuando escucho música algunas partes de la canción se censuran

cuando pongo una canción por ejemplo Did it again de lil tecca en algunas partes que dice nigga, fuckin, se censuran y no puedo escuchar la cancion bien

  • Visitor
  • cuando pongo una canción por ejemplo Did it again de lil tecca en algunas partes que dice nigga, fuckin, se censuran y no puedo escuchar la cancion bien
  • Kiril
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I add a local album to my Spotify library?

The album "All Day" by Girl Talk is not on Spotify. I want to add the album to my Spotify library, and I have the files on my computer. But when I add the songs to Local Files, there is no way to add the album to my library. All of the songs are mixe...

  • Casual Listener
  • The album "All Day" by Girl Talk is not on Spotify. I want to add the album to my Spotify library, and I have the files on my computer. But when I add the songs to Local Files, there is no way to add...
  • rbits
  • Casual Listener
  • 951 Views
  • 2 replies
  • 0 likes
  • 951 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logged into premium with wrong email & I've lost my playlists???

I just went premium but entered a different email to the email I was using & now all my playlists have disappeared?

  • Visitor
  • I just went premium but entered a different email to the email I was using & now all my playlists have disappeared?
  • AndresM
  • Spotify
  • 152 Views
  • 1 replies
  • 1 likes
  • 152 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs I have 'liked' are 'unliked' by itself over a period of time

If I 'like' a certain song, after some time I see that the 'like' has been removed. Don't know why it keeps happening. Not limited to a single artist, keeps happening for different artists

  • Visitor
  • If I 'like' a certain song, after some time I see that the 'like' has been removed. Don't know why it keeps happening. Not limited to a single artist, keeps happening for different artists
  • Dian
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files are not in my library anymore. How do I fix this?

I like to download songs from YouTube to listen to them if they aren't on Spotify. I used to do this up until today and I check my library and my Local Files are completely gone, why?

  • Visitor
  • I like to download songs from YouTube to listen to them if they aren't on Spotify. I used to do this up until today and I check my library and my Local Files are completely gone, why?
  • AndresM
  • Spotify
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour, j'ai créé une playlist mais qui ne fonctionne pas

les titres des chansons de ma playlist ne se succèdent pas et je me retrouve avec des titres que je n'ai jamais enregistrés; j'ai vu dans les paramètres lecture aléatoire que j'ai désactivé mais cela ne fonctionne toujours pas ? Pouvez vous m'aider c...

  • Visitor
  • les titres des chansons de ma playlist ne se succèdent pas et je me retrouve avec des titres que je n'ai jamais enregistrés; j'ai vu dans les paramètres lecture aléatoire que j'ai désactivé mais cela...
  • Xenia
  • Moderator
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files from my PC are not downloading to my phone, any solutions?

So I’m trying to add some songs to my playlists but for some reason they are greyed out even though it shows that they are downloaded onto my phone. I’ve tried everything suggested online and yet I can’t seem to get my phone to sync with my PC. Anyon...

  • Visitor
  • So I’m trying to add some songs to my playlists but for some reason they are greyed out even though it shows that they are downloaded onto my phone. I’ve tried everything suggested online and yet I c...
  • Yordan
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Romanising titles of songs

Hi! Most of the songs I listen to are in languages I do not speak. Many of these have titles written in their traditional script. I was wondering if there is any option to change the song titles once you've added them to your playlist, or romanise th...

  • Newbie
  • Hi! Most of the songs I listen to are in languages I do not speak. Many of these have titles written in their traditional script. I was wondering if there is any option to change the song titles once...
  • Jeremy
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whenver i play a playlist, It plays one song then plays a specific playlist

Whenver i play a playlist, an album, or even the favorites It plays one song then plays a specific playlist i have deleted since in an alphabetic order of the artists

  • Visitor
  • Whenver i play a playlist, an album, or even the favorites It plays one song then plays a specific playlist i have deleted since in an alphabetic order of the artists
  • Alex
  • Spotify Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't remove offline devices

I cannot remove my offline devices and my offline device download limit has reached. I tried to remove some of my offline devices but the directed page is 404. Not found

  • Newbie
  • I cannot remove my offline devices and my offline device download limit has reached. I tried to remove some of my offline devices but the directed page is 404. Not found
  • AndresM
  • Spotify
  • 1061 Views
  • 3 replies
  • 0 likes
  • 1061 Views
  • 3 replies
  • 0 likes

Superuser Contribution On Repeat Not Updating

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro, MacBook Pro 2020Operating SystemiOS 15.3.1, macOS Monterey Version 12.2.1 My Question or IssueMy On Repeat playlist hasn't updated in over a week. Previously, it would update within 3 days. All exis...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 13 Pro, MacBook Pro 2020 Operating System iOS 15.3.1, macOS Monterey Version 12.2.1   My Question or Issue My On Repeat playlist hasn't...
  • Isa31
  • Casual Listener
  • 532 Views
  • 5 replies
  • 1 likes
  • 532 Views
  • 5 replies
  • 1 likes