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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299871 Views

96 replies

90 likes

  • 299871 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163885 Views

235 replies

44 likes

  • 163885 Views
  • 235 replies
  • 44 likes

Solved!!Superuser Contribution Local File Artwork Doesn't Sync to Android

PlanPremiumCountryAustraliaDeviceWindows 11 Laptop + Galaxy A22 5G (same issue on my iPad 7th Generation, but mostly focused on phone)Operating SystemLaptop - Windows 11 Home 22H2.Phone - Android 12. My QuestionHaving lots of trouble with the local f...

Music Fan

Plan Premium Country Australia Device Windows 11 Laptop + Galaxy A22 5G (same issue on my iPad 7th Generation, but mostly focused on phone) Operating System Laptop - Windows 11 Home 22H2. Pho...

Lyubka

Moderator

506 Views

4 replies

0 likes

  • 506 Views
  • 4 replies
  • 0 likes

Local files issues

PlanPremium Country USA Device: Macbook Pro Late 2021 Operating System: macOS Ventura My Question or IssueWhy is Local Files still so bad? After over 10 years, you still can't sort by album view, album art does NOT sync (it's in the file metadata and...

Newbie

Plan Premium  Country USA   Device: Macbook Pro Late 2021   Operating System: macOS Ventura     My Question or Issue Why is Local Files still so bad? After over 10 ...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Recently I've Noticed That Artist Liked Songs Aren't Always Reflected In the Album

I've noticed over the past couple of days that there are songs which I have liked. I can see the heart that I've liked a song while it's playing, but if I go to the album where the song is liked, it often doesn't show the hearts. Something clearly br...

Casual Listener

I've noticed over the past couple of days that there are songs which I have liked.  I can see the heart that I've liked a song while it's playing, but if I go to the album where the song is like...

ScottF97

Casual Listener

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paused track that carries over to next Release Radar makes list appear old

When you pause a Release Radar track on (say) thursday, and the list renews on friday, the track will stay selected as the current track in your Release Radar if that track just so happens to carry over to the newest Release Radar. On first glance yo...

Newbie

When you pause a Release Radar track on (say) thursday, and the list renews on friday, the track will stay selected as the current track in your Release Radar if that track just so happens to carry o...

Lyubka

Moderator

469 Views

1 replies

0 likes

Bug Playlist
Release Radar
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution View only downloaded music on Mac

I use Spotify on my phone and Mac but there's a feature on the phone app that I can't find on the Mac app: view only downloaded music. The only way I've found to do this is to activate offline mode -> go to home -> a menu then appears to view all dow...

Newbie

I use Spotify on my phone and Mac but there's a feature on the phone app that I can't find on the Mac app: view only downloaded music.   The only way I've found to do this is to activate offl...

Lyubka

Moderator

591 Views

1 replies

0 likes

Mac Desktop App
offline music
view folders
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Release Radar disappeared

PlanPremium Greetings,today the "Release Radar" playlist has disappeared and I can't find it anymore.I can still see it on my phone but when I click it, it says "Playlist not available anymore".

Casual Listener

Plan Premium   Greetings, today the "Release Radar" playlist has disappeared and I can't find it anymore. I can still see it on my phone but when I click it, it says "Playlist not available...

MihailY

Moderator

707 Views

2 replies

1 likes

  • 707 Views
  • 2 replies
  • 1 likes

Clearing my library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Amay

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Deezer playing other family members music

PlanFree/PremiumCountry DeviceiPhone 11 Operating System(iOS 14.8Hi, I am the admin on our family deezer. When I am in my account, it is showing me my sons music and plays his music. I can’t figure it out, anyone got any ideas please ? Thanks

Newbie

Plan Free/Premium Country   Device iPhone 11  Operating System (iOS 14.8 Hi, I am the admin on our family deezer. When I am in my account, it is showing me my sons music and plays h...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
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Superuser Contribution Re: Download button not showing

I'm not really sure why but my download button isn't showing up on any playlists or podcasts. I was wondering if you could help me figure this situation out. Thank You!

Visitor

I'm not really sure why but my download button isn't showing up on any playlists or podcasts. I was wondering if you could help me figure this situation out. Thank You! 😊

Lyubka

Moderator

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended songs added to liked list

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Why are songs being recommended and added to my like list? Please stop. How do I stop this

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Why are songs being recommend...

Yordan

Moderator

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Making playlist public and adding it to profile but nobody can see the playlist.

I have this playlist I have had public for forever and it all of a sudden stopped showing to my friends, I added it to profile and made it public. I have restarted the app and double checked, triple checked everything. Not sure what to do. I dont wan...

Visitor

I have this playlist I have had public for forever and it all of a sudden stopped showing to my friends, I added it to profile and made it public. I have restarted the app and double checked, triple ...

Eni

Moderator

2086 Views

9 replies

0 likes

  • 2086 Views
  • 9 replies
  • 0 likes

Superuser Contribution My friends can't find my playlists/me on Spotify

Hi there...I have public playlists and yet my friends can't find me on Spotify (Premium) Can anybody help me with that... seems I'm invisible...

Visitor

Hi there... I have public playlists and yet my friends can't find me on Spotify (Premium) Can anybody help me with that... seems I'm invisible...   

Lyubka

Moderator

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Blends: Exclude Audiobooks

Is there an option to exclude Audiobooks from Blends? I have friends with children and they have a lot of audiobooks in their "Liked"-List. This messes up our Blends. The Blend-Playlist looks like this: Music-Chapter of Audiobook-Music-Chapter of Aud...

Newbie

Is there an option to exclude Audiobooks from Blends? I have friends with children and they have a lot of audiobooks in their "Liked"-List. This messes up our Blends. The Blend-Playlist looks like th...

Zeppelin0

Newbie

512 Views

1 replies

2 likes

  • 512 Views
  • 1 replies
  • 2 likes

Superuser Contribution Transfer Downloaded Music

I am trying to transfer a ton of downloaded songs and playlists from my old phone to my new phone. From my research, it says log out of Spotify on old phone. Then download Spotify App on new phone and all of downloaded music should be there. Well...i...

Casual Listener

I am trying to transfer a ton of downloaded songs and playlists from my old phone to my new phone.   From my research, it says log out of Spotify on old phone.  Then download Spotify App ...

Alex

Spotify Legend

3186 Views

3 replies

1 likes

  • 3186 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why do my files keep skipping over even when they're accessible?

PlanPremiumCountryUnited States DeviceSamsung Galaxy S21Operating SystemUnknown I don't understand how my files can keep being skipped over on Spotify even when they work completely fine in my Files. I've tried downloading them again, resetting my ph...

Casual Listener

  Plan Premium Country United States   Device Samsung Galaxy S21 Operating System Unknown   I don't understand how my files can keep being skipped over on Spotify even when ...

Vasil

Moderator

453 Views

3 replies

0 likes

  • 453 Views
  • 3 replies
  • 0 likes

Daily mix isn’t changing daily

The daily mix playlist isn’t changing daily. The same songs are still on the playlist the same week.

Visitor

The daily mix playlist isn’t changing daily. The same songs are still on the playlist the same week.

Caboozy

Music Fan

1338 Views

2 replies

0 likes

  • 1338 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Library suddenly out of date

PlanPrem FamilyCountryGermanyiPh 13 proOperating SystemiOS 16 1. When in Egypt using the wifi connection there, my son reports my music is playing on our Sonos system at home. Have to switch manually to my device. 2. Back home I find my sons profile ...

Casual Listener

Plan Prem Family Country Germany iPh 13 pro Operating System iOS 16   1. When in Egypt using the wifi connection there, my son reports my music is playing on our Sonos system at home. Ha...

ulrichkueper

Casual Listener

495 Views

2 replies

0 likes

  • 495 Views
  • 2 replies
  • 0 likes

Superuser Contribution Public playlists not being visible for others

PlanFreeCountryNorwayDeviceComputerOperating SystemWindows 11Spotify VersionSpotify for Windows1.1.97.962.g24733a46My Question or Issueto the best of my knowledge the public playlists feature is broken. Yes this is on another account but it doesn't c...

Regular

Plan Free Country Norway Device Computer Operating System Windows 11 Spotify Version Spotify for Windows 1.1.97.962.g24733a46 My Question or Issue to the best of my knowledge the public p...

Not applicable

814 Views

2 replies

0 likes

  • 814 Views
  • 2 replies
  • 0 likes

Superuser Contribution Album cover not showing in local files not appearing

I have been adding some music I bought from Bandcamp into my Spotify library through the local files option in the desktop app, so I have also been adding the proper metadata so it looks pretty and organized, but I can't see the album covers I put on...

Casual Listener

I have been adding some music I bought from Bandcamp into my Spotify library through the local files option in the desktop app, so I have also been adding the proper metadata so it looks pretty and o...

Yordan

Moderator

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes