Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Desktop: New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Compact Library Layout.png Compact Layout.png Sidebar List Options.png
  • Spotify Star
  • Spotify Star
  • Chuck2389
  • Regular
  • 39053 Views
  • 613 replies
  • 31 likes
  • 39053 Views
  • 613 replies
  • 31 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • igowtf666
  • Casual Listener
  • 60884 Views
  • 462 replies
  • 22 likes
  • 60884 Views
  • 462 replies
  • 22 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1438 Views
  • 1 replies
  • 2 likes
  • 1438 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution All of 14,500+ Liked Songs disappeared!

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueMy Liked Songs has only 39 songs from as long ago as 2 days, when it previously had over 14,500 songs. Where have they gone? This is roughly the same time I performed...

  • Gig Goer
  • Plan Premium Country USA Device Desktop PC Operating System Windows 10   My Question or Issue My Liked Songs has only 39 songs from as long ago as 2 days, when it previously had over 1...
  • Eni
  • Moderator
  • 344 Views
  • 4 replies
  • 0 likes
  • 344 Views
  • 4 replies
  • 0 likes

Solved!! There is no "Local Files" in "Your Library"

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueI enabled Local files in Settings and added folder with legally downloaded mp3 from Bandcamp and there is still nothing in my Library.

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue I enabled Local files in Settings and added folder with legally downloaded mp3 from Bandcamp and there is still ...
  • barbaduk
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Playlist filtering within the new "Your Library" functionality is broken.

I used the Filter function in the new Playlists section of Your Library, and when the filter failed to find something, I was given a screen saying "Create your first playlist" even though I already have hundreds of playlists. This screen has no way t...

  • Gig Goer
  • I used the Filter function in the new Playlists section of Your Library, and when the filter failed to find something, I was given a screen saying "Create your first playlist" even though I already h...
  • Mihail
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Desktop
    Your Library
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Local files randomly getting out

PlanPremiumCountryUSDeviceHP x360 laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLocal songs spontaneously greying out My local files are acting up. I've had them all added and downloaded for a long time. For some o...

  • Newbie
  •   Plan Premium Country US Device HP x360  laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Local songs spontaneously greying out ...
  • Jeremy
  • Spotify
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

If the same song appears on multiple albums will it count it as different songs on Spotify wrapped?

Basically if a song appears on multiple albums e.g. its released as a single and then its released inside an album will Spotify count it as the same song in wrapped or will it count as separate songs.

  • Visitor
  • Basically if a song appears on multiple albums e.g. its released as a single and then its released inside an album will Spotify count it as the same song in wrapped or will it count as separate songs.
  • Brunelicia
  • Community Legend
  • 3995 Views
  • 1 replies
  • 1 likes
  • 3995 Views
  • 1 replies
  • 1 likes

Can’t play a specific song

PlanPremiumCountryUSADeviceiPhone XS and Macbook Air 2017Operating SystemiOS 14.5.1 and macOS 11 My Question or IssueMy Spotify will play every single song except “Our Song” by Niall Horan and Anne-Marie. I’ve been trying to play it since it released...

  • Newbie
  • Plan Premium Country USA Device iPhone XS and Macbook Air 2017 Operating System iOS 14.5.1 and macOS 11   My Question or Issue My Spotify will play every single song except “Our Song” ...
  • Brunelicia
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads keep playing when listening to podcasts or music although I have a Premium account

PlanSpotify - Premium for FamilyCountryFranceDevice(iPhone 6, Ipad Mini 2018) My Question or IssueEven though I pay for the Spotify Premium version so I can enjoy music and podcasts without having to listen to Ads. Spotify keeps playing ads, sometime...

  • Casual Listener
  • Plan Spotify - Premium for Family Country France Device (iPhone 6, Ipad Mini 2018)   My Question or Issue Even though I pay for the Spotify Premium version so I can enjoy music and podca...
  • Novy
  • Moderator
  • 5095 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 5095 Views
  • 7 replies
  • 0 likes

Superuser Contribution It takes hours to scroll down the albums list

PremiumDesktop Mac My issueWhen I want to listen to music, I usually choose an album from my library (I don't know in advance which one).Since the last update, this has become really painful. It takes very very very very very long to scroll down the ...

  • Casual Listener
  • Premium Desktop Mac   My issue When I want to listen to music, I usually choose an album from my library (I don't know in advance which one). Since the last update, this has become really p...
  • Alex
  • Moderator
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot add songs to my own playlist

PlanPremium familyCountryUkDevice iphone My Question or IssueHi im on Spotify premium using mainly on iPhone also laptop less frequently never had issues before adding a track to one of playlists. Usually either using three dots when listening to the...

  • Casual Listener
  • ...nd the playlist I am trying to add the track to. I made the playlists myself. I am logged in. They probably are private I don’t think I ever set any of playlists to public but it’s not something I’ve r...
  • Jeremy
  • Spotify
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Recently Made Playlist Cover Art and Code Don't Show

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3A XLOperating SystemAndroid version 11 My Question or IssueMy recently made playlists don't show the cover art or codes (in the color from the cover art). It's all grayed out.Playlists made by others, which...

  • Roadie
  •   Plan Premium Country U.S.A. Device Google Pixel 3A XL Operating System Android version 11   My Question or Issue My recently made playlists don't show the cover art or codes (i...
  • Mario
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Are public playlists that are not on your profile still searchable?

With the option to have a playlist be public and shareable but not on your profile, if a playlist is public but not on my profile will it still come up if someone searches the name of the playlist?

  • Visitor
  • With the option to have a playlist be public and shareable but not on your profile, if a playlist is public but not on my profile will it still come up if someone searches the name of the playlist?
  • Alex
  • Moderator
  • 785 Views
  • 1 replies
  • 1 likes
  • 785 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local Files Greyed Out After Extensive Troubleshooting

PlanPremiumCountryUSADeviceSamsung Galaxy 9/Windows LaptopOperating SystemAndroid/Windows 10 My Question or IssueLocal files is historically temperamental. I have around 20 files (all legal, no strange characters in track names) that will/will not do...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 9/Windows Laptop Operating System Android/Windows 10   My Question or Issue Local files is historically temperamental. I have around 20 f...
  • Alex
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist rearrangement issues on Windows Desktop App

PlanPremiumCountryBrazilOperating SystemWindows 10My Question or IssueI'm used to manually rearrange the song order on my playlists quite often on the Windows App, and never had any problems doing so. But since the redesign, there's an issue when I t...

  • Newbie
  • Plan Premium Country Brazil Operating System Windows 10 My Question or Issue I'm used to manually rearrange the song order on my playlists quite often on the Windows App, and never had any pro...
  • Mihail
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Adding an album to a playlist puts the tracks in reverse order when sorted by "Date added"

I have the plan with Hulu includedPremiumUSA DeviceMacbook and most recent version of Android I use one playlist that has 4,285 songs on it and I keep it sorted by date added so that the most recently added songs are at the top of the playlist. For s...

  • Casual Listener
  • I have the plan with Hulu included Premium USA   Device Macbook and most recent version of Android   I use one playlist that has 4,285 songs on it and I keep it sorted by date added ...
  • AeroZ
  • Composer
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Infinite scroll in My library

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 and Macbook pro My Question or IssueHello guys, I have noticed that after the latest update an infinite scroll was added to the library. I kind of understand the technical reasoning behind i...

  • Regular
  • Plan Premium Country UK Device Desktop Operating System Windows 10 and Macbook pro   My Question or Issue Hello guys, I have noticed that after the latest update an infinite scroll was...
  • Mihail
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 1 likes
  • library
    performance
    Scroll
  • 221 Views
  • 1 replies
  • 1 likes

Random songs appear in Liked song lists of followed artists

PlanPremiumCountryUKDeviceiphone SE 2020macbook proOperating SystemiOS 14.4.2BigSur 11.2.3 My IssueRandom songs appear in the LIKED song list of some, but weirdly, not all, of the artists I follow. So I can not therefore listen to the songs I have sp...

  • Music Fan
  • Plan Premium Country UK Device iphone SE 2020 macbook pro Operating System iOS 14.4.2 BigSur 11.2.3   My Issue Random songs appear in the LIKED song list of some, but weirdly, not al...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Song Highlighting/Play Button Graphical Issue

PlanPremiumDevicePCOperating SystemWindows 10Version1.1.59.712.g54f36e5d-a My Question or IssueHello, I was looking for a way to submit a simple bug report, but this seems to be the only way to do it! Anyways, I've noticed what seems like an unintend...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10 Version 1.1.59.712.g54f36e5d-a   My Question or Issue Hello,   I was looking for a way to submit a simple bug report, but this...
  • CarlosE
  • Moderator
  • 590 Views
  • 3 replies
  • 0 likes
  • graphical
  • 590 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist won't delete

I made a playlist. I tried to delete it.image 1 - I tried to delete it from the playlist menu, nothingimage 2 - I tried to delete it from the home menu, nothingimage 3 - Look...It's still there It "worked" once. I clicked delete and the playlist menu...

  • Visitor
  • I made a playlist.  I tried to delete it. image 1 - I tried to delete it from the playlist menu, nothing image 2 - I tried to delete it from the home menu, nothing image 3 - Look...It's still...
  • CarlosE
  • Moderator
  • 986 Views
  • 1 replies
  • 0 likes
  • bug
    delete
    home page
    Playlist
  • 986 Views
  • 1 replies
  • 0 likes

Duplicate Playlists

How do I delete duplicate playlists in spotify? I inadvertently inported many playlists multiple times, now have 100's of duplicates. I can't figure out how to do mass delete and don't want to delete each individually.

  • Casual Listener
  • How do I delete duplicate playlists in spotify? I inadvertently inported many playlists multiple times, now have 100's of duplicates. I can't figure out how to do mass delete and don't want to delete...
  • mnlbrnz
  • Visitor
  • 478 Views
  • 3 replies
  • 1 likes
  • Social & Random
  • 478 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Release Radar suggest songs that are greyed out. A bit ridiculous.

Plan : Duo PremiumCountry : Belgium DeviceIPad, Samsung, Windows laptop Operating SystemiOS 14, Android 11, Windows 10 Hello Spotify support, I trust also Spotify support personnel reads this. This simpel frustrating issue is. Why does the Release Ra...

  • Gig Goer
  • Plan : Duo Premium Country : Belgium   Device IPad, Samsung, Windows laptop  Operating System iOS 14, Android 11, Windows 10   Hello Spotify support,   I trust also...
  • Mihail
  • Spotify Legend
  • 841 Views
  • 6 replies
  • 0 likes
  • greyed out
    Release Radar
  • 841 Views
  • 6 replies
  • 0 likes