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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299779 Views

96 replies

90 likes

  • 299779 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163767 Views

235 replies

44 likes

  • 163767 Views
  • 235 replies
  • 44 likes

Solved!! Why does the "like" button on albums not work properly?

So I have this issue where I want to hit the like button on an album to add it to the list of "liked songs by this artist". As far as I can tell it has only happened with one artist, Paradox Interactive. It happened first with the Crusaders Kings 3 a...

Casual Listener

So I have this issue where I want to hit the like button on an album to add it to the list of "liked songs by this artist". As far as I can tell it has only happened with one artist, Paradox Interact...

Peter

Spotify Legend

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Playlist I created disapeared

I'm not sure if this is an issue many people are having, but it has been frustrating for some time. I've been on Premium for close to 4 years at this point and this has been an on going issue on and off. Normally I used to be able to find it by searc...

Newbie

I'm not sure if this is an issue many people are having, but it has been frustrating for some time. I've been on Premium for close to 4 years at this point and this has been an on going issue on and ...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes

Playlist problem

Actually I made a playlist but now it is playing the songs which are not even in my playlist.....it is playing another playlist songs...I tried so much but it is playing that songs again and again.I'm irritated now.Please fix this.!!

Visitor

Actually I made a playlist but now it is playing the songs which are not even in my playlist.....it is playing another playlist songs...I tried so much but it is playing that songs again and again.I'...

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
  • 0 likes

how to remove downloads

hey y’all i got new phones and i’m trying to download for when i’m offline but it says to remove downloads from other devices but those have all already been reset completely and it’s still not working .. SOMEBODY HELP PLEASE

Visitor

hey y’all i got new phones and i’m trying to download for when i’m offline but it says to remove downloads from other devices but those have all already been reset completely and it’s still not worki...

Amay

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Audiobook skips some chapters/titles

i'm having this issue on the website, expect if i try to play the correct chapter it skips back to the chapter it skipped to before.Basically I click Chapter 1, it skips to Chapter 3 immediately without playing either chapter 1 or 2 and skips back to...

Music Fan

i'm having this issue on the website, expect if i try to play the correct chapter it skips back to the chapter it skipped to before. Basically I click Chapter 1, it skips to Chapter 3 immediately wi...

Jeremy

Spotify Legend

946 Views

1 replies

0 likes

  • 946 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find genre filters on my liked songs

The genre filters (e.g Sad, Rap, Soul, Afro etc) dissappeared now I don't know how to retrieve them

Visitor

The genre filters (e.g Sad, Rap, Soul, Afro etc) dissappeared now I don't know how to retrieve them

MihailY

Moderator

367 Views

1 replies

1 likes

  • 367 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unable to Unfollow podcast

Unable to unfollow podcast, I have tried unfollowing this podcast but it is grey and gives error “Couldn’t find that page, search for something else?” It gives me the same on mobile app or desktop have tried multiple desktops. Have logged out and rel...

Casual Listener

Unable to unfollow podcast, I have tried unfollowing this podcast but it is grey and gives error “Couldn’t find that page, search for something else?” It gives me the same on mobile app or desktop ha...

vryan18

Casual Listener

5944 Views

6 replies

0 likes

  • 5944 Views
  • 6 replies
  • 0 likes

Superuser Contribution Discover Weekly all songs are from the same genre

can you be a bug?I use the weekly playlist a lot, normally it's very varied with what I listen to, but this week I only got reage and old ska, I have a playlist just like that but I don't listen to it more than others.

Casual Listener

can you be a bug? I use the weekly playlist a lot, normally it's very varied with what I listen to, but this week I only got reage and old ska, I have a playlist just like that but I don't listen to...

januaria81

Roadie

4070 Views

21 replies

2 likes

  • 4070 Views
  • 21 replies
  • 2 likes

Solved!!Superuser Contribution the music "Unholy" by Kim Petras and Sam Smith is not playing on any device

like the title says, the music "Unholy" by Kim Petras and Sam Smith is not playing on any of my devices, including the web player or even the Spotify app for Xbox One

Casual Listener

like the title says, the music "Unholy" by Kim Petras and Sam Smith is not playing on any of my devices, including the web player or even the Spotify app for Xbox One

lucaswh0

Casual Listener

1893 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Superuser Contribution My playlists keep shuffling after playing the song for about 30-seconds?

It won’t play a song for more than 30-seconds, then switches to the next song on the list, over and over. In other words, I’m only able to hear the first part of the song.

Visitor

It won’t play a song for more than 30-seconds, then switches to the next song on the list, over and over. In other words, I’m only able to hear the first part of the song.

MihailY

Moderator

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution copied a playlist and recently added wont work

Hey! Me and my family recently got the family plan here on spotify, we shared an account in the past, so all the playlists was on that one account, I had to make a new account for the family plan. I needed to move my playlists to that new account. So...

Casual Listener

Hey! Me and my family recently got the family plan here on spotify, we shared an account in the past, so all the playlists was on that one account, I had to make a new account for the family plan. I ...

Vasil

Moderator

371 Views

3 replies

0 likes

  • 371 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists and Songs aren't showing up on app

PlanPremiumCountryUSADeviceSamsung Galaxy a10eMy Question or Issueso while my playlists and songs show up on my computer they don't on my app, it shows no playlists ones I've made that are private or others that I'm following it asks me to make a new...

Visitor

Plan Premium Country USA Device Samsung Galaxy a10e My Question or Issue so while my playlists and songs show up on my computer they don't on my app, it shows no playlists ones I've made ...

Alex

Spotify Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unnamed (No Title) Playlists not showing up in Library

For months now:UNNAMED (NO TITLE) playlists that I like (follow) do not show up in Library. They only show up on my Profile, stuck in the first position (until I like (follow) another playlist, OR I right-click "Remove from profile").Please notice th...

Roadie

For months now: UNNAMED (NO TITLE) playlists that I like (follow) do not show up in Library. They only show up on my Profile, stuck in the first position (until I like (follow) another pl...

huntc99

Roadie

1437 Views

2 replies

0 likes

Desktop
iOS
liked playlist
Mac
Unnamed Playlist
web
  • 1437 Views
  • 2 replies
  • 0 likes

Superuser Contribution downloading to listen offline from desktop!?? HELP PLS

how do i download tracks from the web version on my chromebook to put into a playlist and be able to listen offline when i dont have wifi readily available?do i HAVE to do it from the mobile app or am i able to do it from the desktop and just have my...

Newbie

how do i download tracks from the web version on my chromebook to put into a playlist and be able to listen offline when i dont have wifi readily available? do i HAVE  to do it from the mobile ...

OscarDC

Moderator

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist privacy

Plan: Premium Device: all types My Question or Issue:1. All my personal playlists (created by me) were made into public playlists when they were originally public.2. Why are my personalized playlists (ex. top songs, "on repeat" etc) considered public...

Casual Listener

Plan: Premium   Device: all types   My Question or Issue: 1. All my personal playlists (created by me) were made into public playlists when they were originally public. 2. Why ar...

Lyubka

Moderator

460 Views

1 replies

1 likes

  • 460 Views
  • 1 replies
  • 1 likes

Uploading copyrighted songs for personal use

Hii! I never got this solved previously, so I thought i'll get it out of the way and ask here. One of my favorite artist's song is either not available in my country or is not on spotify at all. I have the MP3 of the song I need on spotify, although ...

Visitor

Hii! I never got this solved previously, so I thought i'll get it out of the way and ask here. One of my favorite artist's song is either not available in my country or is not on spotify at all. I ha...

Amay

Spotify Star

3347 Views

1 replies

1 likes

  • 3347 Views
  • 1 replies
  • 1 likes