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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54637 Views
  • 59 replies
  • 61 likes
  • 54637 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24221 Views
  • 44 replies
  • 28 likes
  • 24221 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120671 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120671 Views
  • 62 replies
  • 48 likes

Superuser Contribution Suggested songs for playlist lists songs in the playlist

PlanPremium DevicePCOperating SystemWindows 10 My Question or Issue The songs listed below my playlist contain songs that are already in the playlist. Not a different version of the song, but the exact same upload. If I drag the song into the playlis...

  • Casual Listener
  • Plan Premium   Device PC Operating System Windows 10   My Question or Issue   The songs listed below my playlist contain songs that are already in the playlist. Not a differe...
  • Eni
  • Moderator
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect not working on Windows 10

PlanPremiumCountryUSADevicecustom pcOperating SystemWindows 10 My Question or IssueSpotify connect will not work on my computer no matter what I do. I have done MULTIPLE clean reinstalls, changed all possible settings, logged out and logged back in, ...

  • Casual Listener
  •   Plan Premium Country USA Device custom pc Operating System Windows 10   My Question or Issue Spotify connect will not work on my computer no matter what I do. I have done MULTI...
  • Vasil
  • Moderator
  • 316 Views
  • 1 replies
  • 1 likes
  • 316 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Allow saving queue to playlist (or selecting multiple songs in webapp)

I see a few archived ideas for saving the current queue as a playlist, and apparently they've never been prioritised because there's insufficient interest (as measured by community kudos votes). However, I also see that there's a somewhat usable work...

  • Regular
  • I see a few archived ideas for saving the current queue as a playlist, and apparently they've never been prioritised because there's insufficient interest (as measured by community kudos votes). &nb...
  • slipknot142857
  • Visitor
  • 4316 Views
  • 2 replies
  • 2 likes
  • 4316 Views
  • 2 replies
  • 2 likes

Playing offline songs with Transcribe!

PlanPremiumCountrySwitzerland Operating SystemMacOS 10.15 My Question or Issue Hi there. I wonder if there is any possibilities to play my offline songs with an other music player like "transcribe!". I use Transcribe! as a musician to slow down songs...

  • Visitor
  • Plan Premium Country Switzerland   Operating System MacOS 10.15   My Question or Issue   Hi there. I wonder if there is any possibilities to play my offline songs with an oth...
  • pauldurdin
  • Newbie
  • 2635 Views
  • 2 replies
  • 0 likes
  • 2635 Views
  • 2 replies
  • 0 likes

Superuser Contribution LIKED SONGS DISSAPEARD

PlaNPremiumCountryBelgium/FranceDevice(Macbook Pro late 2016, iphone 11 pro max, iphone 12Operating System(iOS My Question or IssueYesterday i wanted to copy paste all my liked songs. i selected all and when i dragged them in a playlist all my liked ...

  • Visitor
  • PlaN Premium Country Belgium/France Device (Macbook Pro late 2016, iphone 11 pro max, iphone 12 Operating System (iOS   My Question or Issue Yesterday i wanted to copy paste all my lik...
  • OscarDC
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution deleting downloaded local files

(premium, Android 11)I'm creating playlists made entirely of local files downloaded from my Google Drive. After I create my playlists with this content, can I delete the files without deleting the content in my playlists? My local files library is hu...

  • Casual Listener
  •   (premium, Android 11) I'm creating playlists made entirely of local files downloaded from my Google Drive.  After I create my playlists with this content, can I delete the files without...
  • Vasil
  • Moderator
  • 5533 Views
  • 6 replies
  • 0 likes
  • 5533 Views
  • 6 replies
  • 0 likes

Superuser Contribution Around 250 of my 1100 Favorite songs disappeared

Hi, DeviceiPhone 13 Pro, Windows PC, Macbook Pro (web) Operating SystemiOS 15.5, Windows 10, Web Player My Question or IssueI am running on premium and noticed that a few weeks back I lost about 25% of my favorites. As I use them on a daily basis I w...

  • Casual Listener
  • Hi,    Device iPhone 13 Pro, Windows PC, Macbook Pro (web)   Operating System iOS 15.5, Windows 10, Web Player   My Question or Issue I am running on premium and noticed ...
  • Eni
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify search always returns no results

PlanPremium CountryPhilippines Device2020 M1 MacBook Air Operating SystemmacOS Monterey My Question or IssueYesterday I've been having this issue where if i search for something on the app, it always returns no results. Sometimes something will pop u...

  • Casual Listener
  • Plan Premium   Country Philippines   Device 2020 M1 MacBook Air   Operating System macOS Monterey   My Question or Issue Yesterday I've been having this issue where i...
  • Eni
  • Moderator
  • 733 Views
  • 3 replies
  • 1 likes
  • 733 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files disable every app relaunch

PlanPremiumCountryBrazilDeviceMacBook Pro (TouchBar 2017) / iPhone 12 ProOperating SystemMac OS Monterey / iOS 15 My Question or IssueI have a bunch of local files that I like to keep synced to my phone, from my Mac, and I enable the local files, mak...

  • Newbie
  • Plan Premium Country Brazil Device MacBook Pro (TouchBar 2017) / iPhone 12 Pro Operating System Mac OS Monterey / iOS 15   My Question or Issue I have a bunch of local files that I lik...
  • Yordan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Shuffle liked songs repeatedly playing recently liked songs

Every time I go to shuffle play my liked songs (daily) it's constantly playing my recently liked songs and I'm over it.I have over 1,000 much beloved liked songs built up over the years and I'm over repeatedly hearing the same liked songs from the la...

  • Casual Listener
  • Every time I go to shuffle play my liked songs (daily) it's constantly playing my recently liked songs and I'm over it. I have over 1,000 much beloved liked songs built up over the years and I'm ove...
  • 179 Views
  • 0 replies
  • 1 likes
  • 179 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlist

PlanFreeCountryUnited StatesDeviceSamsung Galaxy A03sOperating SystemAndroid Oreo My Question or IssueMy Spotify is glitching. When I try to play a playlist or album, it just shows a menu of some of the songs in said playlist or album, and when I try...

  • Visitor
  • Plan Free Country United States Device Samsung Galaxy A03s Operating System Android Oreo   My Question or Issue My Spotify is glitching. When I try to play a playlist or album, it just...
  • Dian
  • Spotify Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution un Download music

The last article I found regarding removing download was written in 2020. That green arrow does is not unclickable in the most recent update of the app. How do I remove download of individual songs without deleting all of my downloads?

  • Visitor
  • The last article I found regarding removing download was written in 2020. That green arrow does is not unclickable in the most recent update of the app. How do I remove download of individual songs w...
  • Novy
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Artist page doesn't update Discovered On section

Plan PremiumCountry BulgariaDevice ANYOperating System ANY My Question or Issue: I have several songs that have been added to different playlists, however only 1 Playlist appears on my "Discovered On" section. Link to artist: https://open.spotify.com...

  • Music Fan
  • Plan  Premium Country Bulgaria Device ANY Operating System ANY   My Question or Issue: I have several songs that have been added to different playlists, however only 1 Playlist ap...
  • Loopermanbeats
  • Music Fan
  • 315 Views
  • 1 replies
  • 0 likes
  • discovered on playlists bug
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Playlists disappeared after downloading premium

My Question or Issue: I switched my account to Premium duo. When I signed in with my updated account all of my playlists were missing but it appears to be link to my macbook air and bringing playlists (where I can't play the song) from Apple music? I...

  • Visitor
  •   My Question or Issue:   I switched my account to Premium duo. When I signed in with my updated account all of my playlists were missing but it appears to be link to my macbook air and ...
  • Jeremy
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlist songs change every now and then

PlanPremiumCountryBrazilDevice(Custom PC, Samsung J7 Prime)Operating System(Windows 10, Android 8.1) My Question or IssueEvery 5 or 6 months around 3 or more songs change on their own my playlists. Sometimes a normal version becomes a karaoke version...

  • Regular
  • Plan Premium Country Brazil Device (Custom PC, Samsung J7 Prime) Operating System (Windows 10, Android 8.1)   My Question or Issue Every 5 or 6 months around 3 or more songs change on ...
  • Lurkers
  • Regular
  • 1739 Views
  • 9 replies
  • 0 likes
  • 1739 Views
  • 9 replies
  • 0 likes

Superuser Contribution [iOS][Search] Top listened artists right now page from 1 to 499

When you go to artist page and bio/info, you might see a number representing how popular the artist is with most listeners. For example today 23.04.2022 Ed Sheeran is the number one artist with 84 million listeners per month. You can see this number ...

  • Casual Listener
  • When you go to artist page and bio/info, you might see a number representing how popular the artist is with most listeners. For example today 23.04.2022 Ed Sheeran is the number one artist with 84 mi...
  • FunksterHamster
  • Casual Listener
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error when I try to report a Podcast

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueWhen I try to report a podcast using my Spotify desktop app I start to fill out the report form but get the following error with the URL: "This type of URI is not supported." ...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue When I try to report a podcast using my Spotify desktop app I start to fill out the report form but...
  • Yordan
  • Moderator
  • 1088 Views
  • 14 replies
  • 2 likes
  • podcast
    Podcast Issues
    report
    reporting
  • 1088 Views
  • 14 replies
  • 2 likes

Superuser Contribution Ocult musica

Hi, i'm having some problem with ocult music, when i add to some of my playlists music from "songs that i liked" (the playlist with the heart symbol) it get's automatically ocult, and then i can not play it anymore, i already tried uncult the song bu...

  • Casual Listener
  • Hi, i'm having some problem with ocult music, when i add to some of my playlists music from "songs that i liked" (the playlist with the heart symbol) it get's automatically ocult, and then i can not ...
  • Bibou25
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

No storage options on Android version 8.7.44.968

PlanPremiumCountryUKDeviceNokia 6.1Operating SystemAndroid My Question or IssueI can no longer see or select the option to store local files on my SD card, also for some reason the app keeps forcing high quality for cellular streaming and keeps forci...

  • Newbie
  • Plan Premium Country UK Device Nokia 6.1 Operating System Android   My Question or Issue I can no longer see or select the option to store local files on my SD card, also for some reas...
  • Taylith
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify is giving me different languages in my recommendation section of playlist

PlanPremiumCountryCanadaDeviceSamsung S9 My Question or IssueI have a playlist and today in the recommended songs for that playlist was roughly 15 refreshes worth of German music. I've never typed in German, named anything on Spotify in German, don't...

  • Visitor
  • Plan Premium Country Canada Device Samsung S9   My Question or Issue I have a playlist and today in the recommended songs for that playlist was roughly 15 refreshes worth of German music...
  • Dian
  • Spotify Legend
  • 2110 Views
  • 1 replies
  • 1 likes
  • 2110 Views
  • 1 replies
  • 1 likes