Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country: australia
Device
Iphone 11 pro max
Operating System
Latest update
My Question or Issue
How useless is spotify and shazam! shazam is not syncing songs to my playlist at all! I have deleted shazam and spotify revoked access to shazam and regave shazam access and nothing not one song will sync no matter what i do so help would be amazing, the apps are all on the latest updates
Any news on that subject? I don't know whose fault it is but I'm really frustrated. Android on S22+.
Having the same issue here and tried all options above. (I'm on iPhone) Sometimes it does create a playlist but only syncs 100 songs (even though I have 700+ songs in my Shazam). I've had this issue already for over the past 4 years, and vaguely remember reaching out to Spotify and Shazam regarding this before, asking to get it fixed.
Help! 🙏
Since September 30, none of my new Shazam playlists are synchronized with Spotify.
I deleted my Shazam playlist folder from Spotify, then followed all possible instructions, especially this page : https://community.spotify.com/t5/FAQs/How-does-Shazam-work-with-Spotify/ta-p/5162078
I still can't get my Shazam playlist to reappear on Spotify.
Could you please help me?
I’ve done the same things. It HAS to be a Spotify problem with their update. Mine stopped syncing at the exact same time. Really hope they can fix this.
good to know ! I fell yet less lonely ! hope things will change with a update.
Same issue for me, it’s been years this hasnt been fixed… my shazam and spotify are connected, and I have hundreds of songs in my shazam tracks, everything updated to latest software and even a brand new iphone 13 setup recently. The issue started with my old iphone xr, and persists, the my shazam tracks does not update automatically no matter what I try… ive tried Spotify and apple support too… to no avail. Shazam has no support optiond, they falk under apple now.
Plan
Premium
Device
iPhone 14
Operating System
iOS 17.2.1
My Question or Issue
Hi, I have an issue with Shazam. When I Shazam a song, it doesn’t get added to my Shazamed songs list. In the settings, my account is connected to Shazam, and synchronization is enabled.
i have the same problem I tried to log out and unlink, it doesn’t work
Hello, i have this same problem for 2 years now, since i bought my iphone it didnt synch at all, i tried deleting my old list but now i lost my old shazam list and i dont even get the iphone list synched... this is so anoying ;( is this a shazam problem or spotify problem? paying for a premium sub is not very clever with these kind of problems
Same for me, i have +700 songs on Shazam and none are coming over to Spotify anymore.
Hi everyone, I've found something that solves my problem (more or less): if you use Shazam from the control center on iOS (I don't know about Android), it doesn't add the track to "My Shazam tracks". On the other hand, if you open the app and identify the track "normally", it will add it. Hope this helps some
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…