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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

300057 Views

96 replies

90 likes

  • 300057 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

164018 Views

235 replies

44 likes

  • 164018 Views
  • 235 replies
  • 44 likes

please fix the heart button on my app

it really hard for me to keep track of which songs to put on my playlists and it makes me listen to music way less because theres no heart

Visitor

it really hard for me to keep track of which songs to put on my playlists and it makes me listen to music way less because theres no heart 

184 Views

0 replies

0 likes

  • 184 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Playlist set to be visible on profile not actually on profile for others

PlanPremiumCountryEstoniaDeviceanyOperating Systemany My Question or IssueI have a new set of playlists I made public on my profile and I thought everything was fine, until someone told me that they can't see them. I did a test and yep, only I see th...

Casual Listener

Plan Premium Country Estonia Device any Operating System any   My Question or Issue I have a new set of playlists I made public on my profile and I thought everything was fine, until s...

Not applicable

2170 Views

5 replies

1 likes

  • 2170 Views
  • 5 replies
  • 1 likes

Superuser Contribution Vast majority of songs disappeared from my liked songs

PlanPremiumCountryAustraliaDevicePixel 7 Pro Operating SystemAndroid 13My Question or IssueMost of the songs in my liked songs have just disappeared. Years of collecting music vanished. I can't find the songs by filtering my liked songs. The song cou...

Regular

Plan Premium Country Australia Device Pixel 7 Pro  Operating System Android 13 My Question or Issue Most of the songs in my liked songs have just disappeared. Years of collecting music ...

numi_nous

Visitor

1229 Views

4 replies

1 likes

  • 1229 Views
  • 4 replies
  • 1 likes

Everytime I can't pay for premium for a couple of weeks spotify deletes 1000s of my liked songs

I have had a few inconsistencies in my jobs which makes it difficult to pay for spotify for a few weeks at a time. Everytime I can pay for premium and I return Spotify has deleted 1000s of my liked songs. I went from one point over 18,000 liked songs...

Visitor

I have had a few inconsistencies in my jobs which makes it difficult to pay for spotify for a few weeks at a time. Everytime I can pay for premium and I return Spotify has deleted 1000s of my liked s...

Maxim

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Print Spotify playlists to PDF

Hi.I have struggled a long time to copy playlist data to conversations about music with my friends.I would have liked to have a copy or export feature for playlist, artists, alvums and titles, but there's no working feature to do this. There were old...

Regular

Hi. I have struggled a long time to copy playlist data to conversations about music with my friends. I would have liked to have a copy or export feature for playlist, artists, alvums and titles, bu...

markspot

Newbie

17557 Views

2 replies

2 likes

  • 17557 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution I can't add songs to playlists while Spotify is without Internet connection

My Question or IssueHow to replicate: Turn off Internet connection. Find a song and try adding it to a play list. The app throws an error "Sorry, something went wrong." when having selected a playlist and pressing OK. Pressing OK again gives the same...

Roadie

My Question or Issue How to replicate: Turn off Internet connection. Find a song and try adding it to a play list. The app throws an error "Sorry, something went wrong." when having selected a playl...

jonizc

Newbie

1162 Views

3 replies

0 likes

Add Items to Playlist
Android
Android 10
No Internet
no internet connection available
playlist
  • 1162 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removing a song opens the edit page again for removed and previously removed songs

PlanPremiumCountryNorwayDeviceHuawei P30 ProMy Question or IssueWhen i click the 3 dots/edit and i remove a song from say a playlist i have, the edit page opens again. Ill then have to drag the edit page down or close it. When i remove the 2nd song t...

Regular

Plan Premium Country Norway Device Huawei P30 Pro My Question or Issue When i click the 3 dots/edit and i remove a song from say a playlist i have, the edit page opens again. Ill then have to ...

Novy

Moderator

7039 Views

23 replies

2 likes

  • 7039 Views
  • 23 replies
  • 2 likes

Superuser Contribution Crossfade occuring between discs of double albums

Take the new "The Beatles 1962-1966 (2023 Edition)" as an example, linked below. This is a 2-disc album. Crossfade is enabled in the Spotify settings, but the songs don't crossfade as this is an album, which is correct behaviour. However, crossfading...

Regular

Take the new "The Beatles 1962-1966 (2023 Edition)" as an example, linked below. This is a 2-disc album. Crossfade is enabled in the Spotify settings, but the songs don't crossfade as this is an...

MihailY

Moderator

440 Views

1 replies

0 likes

album
Crossfade
iOS
Windows
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Playlists not working in Offline Mode

Hi, I've been having an issue since yesterday that when I activate offline mode on my Galaxy Note 20 Ultra, some of my downloaded playlists appear without a cover and won't load. I have restarted my phone, cleared cache, reinstalled the app, and it h...

Casual Listener

Hi, I've been having an issue since yesterday that when I activate offline mode on my Galaxy Note 20 Ultra, some of my downloaded playlists appear without a cover and won't load. I have restarted my ...

MihailY

Moderator

2028 Views

7 replies

0 likes

  • 2028 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Smart Shuffle Will NOT Turn off. Worst feature ever made.

Why is there no option to permanently disable smart shuffle? This is a ridiculous feature and the UX is so annoying. I either want to shuffle my own playlist or not. When you press shuffle it takes 10-15 seconds to turn on smart shuffle, then another...

Regular

Why is there no option to permanently disable smart shuffle? This is a ridiculous feature and the UX is so annoying. I either want to shuffle my own playlist or not. When you press shuffle it takes 1...

Yordan

Moderator

3172 Views

7 replies

13 likes

  • 3172 Views
  • 7 replies
  • 13 likes

Solved!!Superuser Contribution Children listening on Echo

My grandchildren play nursery songs (Baby Shark) when they visit via my Echo. So my daily list is full of children’s songs and therefore unusable! Why can’t I delete them from my history. It’s a real nuisance!!!

Newbie

My grandchildren play nursery songs (Baby Shark) when they visit via my Echo.  So my daily list is full of children’s songs and therefore unusable!  Why can’t I delete them from my history....

Lyubka

Moderator

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I can't listen to some of my downloaded songs?

Hi,Some of the songs that I have saved in my playlist are not playable... why ? Is it because of the country that I live ? or I don't have a premium account ? What is happening to my music list ? Thank you.B.

Visitor

Hi, Some of the songs that I have saved in my playlist are not playable... why ? Is it because of the country that I live ? or I don't have a premium account ? What is happening to my music list ?&n...

Lyubka

Moderator

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle button stuck on shuffle can't turn off!

PlanFree/PremiumCountrySouth Australia DeviceNokia C30Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country South Australia  Device Nokia C30 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Kezuei08

Casual Listener

710 Views

4 replies

0 likes

  • 710 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs suddenly removed from playlist while playing them

PlanPremiumCountryNorway DeviceiPhone 13 miniOperating SystemiOS 16.5.1 My Question or IssueI’m comparing two playlists at the moment (one is mine and the other one not), and when I play a song from playlist A (not mine) that is also in playlist B (m...

Casual Listener

  Plan Premium Country Norway   Device iPhone 13 mini Operating System iOS 16.5.1   My Question or Issue I’m comparing two playlists at the moment (one is mine and the ot...

Lyubka

Moderator

689 Views

3 replies

0 likes

  • 689 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify lost >50% of my "liked songs"

My Question or IssueI just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried recovering a playlist but I never deleted it so that did...

Newbie

My Question or Issue I just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried rec...

Joan

Moderator

712 Views

3 replies

0 likes

  • 712 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Random plays in my playlists

By classifying my pieces of music by style,I would like to know if it is possible to perform random playback from several of my playlists? The “favorites or hearts” are not enough because they are too many or not enough...

Regular

By classifying my pieces of music by style, I would like to know if it is possible to perform random playback from several of my playlists?   The “favorites or hearts” are not enough because ...

MihailY

Moderator

1095 Views

5 replies

1 likes

  • 1095 Views
  • 5 replies
  • 1 likes

Superuser Contribution Change in view of shared Playlists

Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. Can I change it in my settings so the songs preview...

Newbie

Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. ...

Yordan

Moderator

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution issue with removing songs from playlist

PlanPremiumCountryFranceDeviceHonor 10x LiteOperating SystemAndroid 10 My Question or Issueafter deleting a song from a playlist, the song's information reappears twice, I find myself tapping frantically on my screen to make all the information for a...

Newbie

Plan Premium Country France Device Honor 10x Lite Operating System Android 10   My Question or Issue after deleting a song from a playlist, the song's information reappears twice, I fi...

OscarDC

Moderator

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes