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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141536 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141536 Views
  • 63 replies
  • 49 likes

Superuser Contribution Couldnt see my songs in playlist

PlanPremiumCountryTurkeyDevice(iPhone 12)Operating System(iOS 16.6.1) My Question or Issue My playlist has 324 songs. I added most of the songs to the playlist. For some track i used enhanced and also add them to my playlist. But there is 99 missing ...

  • Newbie
  • Plan Premium Country Turkey Device (iPhone 12) Operating System (iOS 16.6.1)   My Question or Issue   My playlist has 324 songs. I added most of the songs to the playlist. For so...
  • AlejaR
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing download feature

I joined a family plan premium but my Spotify is no longer showing me the option for downloading

  • Visitor
  • I joined a family plan premium but my Spotify is no longer showing me the option for downloading 
  • Alinamak
  • Visitor
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Superuser Contribution My daily mixes not updating

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guys, I was listening to my daily mix on Spotify. And when I opened the app, all six of ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • nNDuk
  • Visitor
  • 1108 Views
  • 2 replies
  • 0 likes
  • Daily Mixes
    Spotify
  • 1108 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to remove Podcasts/liked songs that were taken down

PlanPremiumCountryGermanyDeviceSamsung Galaxy A23 5G/Windows 10 PC/Iphone X/Iphone 7Operating SystemAndroid/ Windows 10/ IOS 17/ IOS 12 My Question or IssueAs the title says i am unabke to remove Podcasts that got taken down(probably because of copyr...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy A23 5G/Windows 10 PC/Iphone X/Iphone 7 Operating System Android/ Windows 10/ IOS 17/ IOS 12   My Question or Issue As the title says ...
  • Joan
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je ne sais pas faire de lecture aléatoire dans l'ensemble des albums de art

Je ne sais pas faire de lecture aléatoire dans l'ensemble des albums des artistes que je suis depuis la nouvelle version. Je ne peux écouter qu'un album à la fois. Je ne suis pas satisfait car cela limite mon écoute. J'aime écouter les chansons des d...

  • Visitor
  • Je ne sais pas faire de lecture aléatoire dans l'ensemble des albums des artistes que je suis depuis la nouvelle version. Je ne peux écouter qu'un album à la fois. Je ne suis pas satisfait car cela l...
  • Joan
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn’t show song in playlist

When I add some songs it says it was added but never plays it and it never shows in the you added thing where it shows the songs you added. ( This only happens to some songs)

  • Casual Listener
  • When I add some songs it says it was added but never plays it and it never shows in the you added thing where it shows the songs you added. ( This only happens to some songs)
  • Susan_GP
  • Moderator
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Playlist keeps getting enhanced after I disable it

PlanPremiumDevicePhone and desktop My Question or IssueI keep disabling enhanced playlists and they keep re-enabling themself. I've just turned it off twice and I had enhanced songs back in there 3 songs later.

  • Casual Listener
  • Plan Premium Device Phone and desktop   My Question or Issue I keep disabling enhanced playlists and they keep re-enabling themself. I've just turned it off twice and I had enhanced songs ...
  • MauriceMV
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot edit playlist title

PlanPremiumCountrySwedenDevicePC/Mobile/TabletOperating SystemWindows 11, Android 11/12 My Question or IssueTried to add/change the title for any playlist I create and get the same error all the time. Same problem for months. HELP!

  • Visitor
  • Plan Premium Country Sweden Device PC/Mobile/Tablet Operating System Windows 11, Android 11/12   My Question or Issue Tried to add/change the title for any playlist I create and get th...
  • Fruityloops_
  • Casual Listener
  • 2632 Views
  • 12 replies
  • 1 likes
  • 2632 Views
  • 12 replies
  • 1 likes

Superuser Contribution Playlist deleted

Hello, as I changed my account to premium I lost my playlists I had as a free user. How can I recover them?

  • Casual Listener
  • Hello, as I changed my account to premium I lost my playlists I had as a free user. How can I recover them?   
  • Vasil
  • Moderator
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Impossible de liker un titre - Unable to like a title

Abonnement PremiumPays : FranceAppareil : Samsung Galaxy A5 (2017) - Modèle : SM-A520FVersion application : dernière mise à jour (8.8.72.630) Bonjour,Depuis quelques temps, je n'arrive plus à liker mes titres depuis mon tél.Quand je clique sur le cœu...

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  • Casual Listener
  •   Abonnement Premium Pays : France Appareil : Samsung Galaxy A5 (2017) - Modèle : SM-A520F Version application : dernière mise à jour (8.8.72.630)   Bonjour, Depuis q...
  • Lyubka
  • Moderator
  • 1020 Views
  • 5 replies
  • 0 likes
  • 1020 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Ordering Playlists???

I loved the feature when you could drag your playlists on the side tab and put them in a custom order. My desktop app won't let me do that any more, is there any way to get a custom order of playlists like you could before?? It actually drives me nut...

  • Newbie
  • I loved the feature when you could drag your playlists on the side tab and put them in a custom order. My desktop app won't let me do that any more, is there any way to get a custom order of playlist...
  • Eni
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Automatically play next episode of a podcast

Plan: Spotify Premium FamilyCountry: USADevice: iPhone 8Operating System: iOS 14.4.2Spotify app version: 8.6.28.690 Up until a few days ago, whenever I played an episode of a podcast, it would automatically play the next episode afterwards. Now it ei...

  • Casual Listener
  • Plan: Spotify Premium Family Country: USA Device: iPhone 8 Operating System: iOS 14.4.2 Spotify app version: 8.6.28.690   Up until a few days ago, whenever I played an episode of...
  • 1214807020
  • Newbie
  • 75219 Views
  • 16 replies
  • 4 likes
  • 75219 Views
  • 16 replies
  • 4 likes

Superuser Contribution "Couldn't find that page" for my Made for You page

On 2 different desktop clients, both mac and windows, I can't access my Made for You page at all. It just loads and then says "Couldn't find that page".It does however load on mobile and the web client, however I want to see all the blends I've ever ...

  • Visitor
  • On 2 different desktop clients, both mac and windows, I can't access my Made for You page at all. It just loads and then says "Couldn't find that page". It does however load on mobile and the web ...
  • Eni
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can’t I download my liked songs?

HiiI noticed that the download button is not available anymore on my liked songs, when just yesterday I was able to listen to the downloaded music offline. Now I can only listen to my liked songs if I have the wifi on. Is this a new update?

  • Casual Listener
  • Hii I noticed that the download button is not available anymore on my liked songs, when just yesterday I was able to listen to the downloaded music offline. Now I can only listen to my liked songs...
  • dhbrand
  • Newbie
  • 13272 Views
  • 8 replies
  • 3 likes
  • 13272 Views
  • 8 replies
  • 3 likes

Superuser Contribution restore "My Mixtape X" of last week

PlanPremiumCountryGermany DeviceiPhone 13, MacStudio 2022, MacBookPro 2017 My Question or IssueThe content of the "My Mixtape" playlists changes automatically every week. That means, on monday morning the songs from sunday evening are lost Is there a...

  • Newbie
  • Plan Premium Country Germany   Device iPhone 13, MacStudio 2022, MacBookPro 2017   My Question or Issue The content of the "My Mixtape" playlists changes automatically every week. ...
  • Lyubka
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution The titles of songs do not appear in my Liked Songs playlist

PlanPremium CountryIndia DeviceSamsung A04S Operating SystemAndroid 13  My Question or IssueAs you can see in the image the songs' titles are not showing up, only Various artists is written. I would like to see which songs these are before I remove t...

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  • Newbie
  • Plan Premium   Country India   Device Samsung A04S   Operating System Android 13     My Question or Issue As you can see in the image the songs' titles are not s...
  • Dian
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • All songs not available
    Liked Songs Playlist
    Song Title
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding Songs to my Playlists

I cannot seem to add songs to my playlists. When I go to add it simply will not allow me to select any of my playlists. I have premium, and this happens very often. Occasionally it’ll work but it most cases it will not. I even deleted the app and rei...

  • Newbie
  • I cannot seem to add songs to my playlists. When I go to add it simply will not allow me to select any of my playlists. I have premium, and this happens very often. Occasionally it’ll work but it mos...
  • user-removed
  • Not applicable
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Mystery Songs & Playlists Being Generated with the For Me part of the app.

Plan - Free/PremiumCountry - United States Device - Dell G3 3579Operating System - Windows 11 Professional 22H2 My Question or Issue: While on one hand I guess I understand having ads play for artists/bands/etc that have zero relevance to any algorit...

  • Newbie
  • Plan - Free/Premium Country - United States   Device - Dell G3 3579 Operating System - Windows 11 Professional 22H2   My Question or Issue:   While on one hand I guess I u...
  • 230 Views
  • 0 replies
  • 1 likes
  • 230 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't add local files to playlistd

PlanPremiumCountryGermanyDeviceAndroid / WindowsMy Question or IssueI can still see and play all my local files from the library. But they vanished from all my Playlist. I can add them again, but the moment I open the Playlist again I can see them al...

  • Casual Listener
  • Plan Premium Country Germany Device Android / Windows My Question or Issue I can still see and play all my local files from the library. But they vanished from all my Playlist. I can add them ...
  • Lyubka
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes