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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54599 Views
  • 59 replies
  • 61 likes
  • 54599 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24187 Views
  • 44 replies
  • 28 likes
  • 24187 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120640 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120640 Views
  • 62 replies
  • 48 likes

Superuser Contribution Possibility to listen to suggested music

You just removed on android the possibility to listen to suggested musics in the suggestions list when you click on "Add to the playlist". Put it back ! It was the best way to discover and add new songs into our personal playlists !

  • Casual Listener
  • You just removed on android the possibility to listen to suggested musics in the suggestions list when you click on "Add to the playlist". Put it back ! It was the best way to discover and add new so...
  • Eni
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Respect the "Dislike" button

Hello. Your recommendation system is complete garbage. You position it as a key feature and a cool thing, but it doesn't work.Why?You built it based on listening history and (maybe) likes, but dislikes are completely ignored. It's so absurd that by d...

  • Newbie
  • Hello.   Your recommendation system is complete garbage. You position it as a key feature and a cool thing, but it doesn't work. Why? You built it based on listening history and (maybe) like...
  • 190 Views
  • 0 replies
  • 1 likes
  • 190 Views
  • 0 replies
  • 1 likes

Superuser Contribution Recenlty played list does not sync properly

PlanPremiumCountry DeviceSamsung Galaxy23 My Question or IssueYesterday I played a song that comes up quite frequently on my recommended playlist after a certain song, but I forgot to like it or remember the name. But today when I went to hear that s...

  • Visitor
  • Plan Premium Country   Device Samsung Galaxy23     My Question or Issue Yesterday I played a song that comes up quite frequently on my recommended playlist after a certain son...
  • Vasil
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with linking Shazam playlist

Hello, I have accidentally deleted my Shazam playlist and now I cannot add anymore or better it will show the Shazam playlist but there is no song attached. Before I deleted the playlist accidentally, I had the problem was not updating the playlist w...

  • Newbie
  • Hello,   I have accidentally deleted my Shazam playlist and now I cannot add anymore or better it will show the Shazam playlist but there is no song attached. Before I deleted the playlist acc...
  • Vasil
  • Moderator
  • 275 Views
  • 1 replies
  • 1 likes
  • 275 Views
  • 1 replies
  • 1 likes

Superuser Contribution When I double click on Liked songs it does not jump to the song playing

PlanPremiumDevicePCOperating SystemWindows 10 64bit My Question or IssueI have so many songs that I liked, if I play 2000th song, when I come back to spotify and double click on Liked songs, the song play but is not scroll down to the song. How can I...

  • Music Fan
  • Plan Premium Device PC Operating System Windows 10 64bit   My Question or Issue I have so many songs that I liked, if I play 2000th song, when I come back to spotify and double click on ...
  • Yordan
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue display

Plan - PremiumCountry - UKOperating System - IOS My Question or Issue - My queue display now shows the artist for the song I have queued rather than the song, how do I change this back?

  • Visitor
  • Plan - Premium Country - UK Operating System - IOS   My Question or Issue - My queue display now shows the artist for the song I have queued rather than the song, how do ...
  • Yordan
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidental artist unfollow

Hello. My issue is that I've been following Taylor Swift since about 2019 but i accidentally clicked unfollow and now she appears at the top of my recently added artists page as if I've followed her just recently. Now I'm wondering if there's any way...

  • Newbie
  • Hello. My issue is that I've been following Taylor Swift since about 2019 but i accidentally clicked unfollow and now she appears at the top of my recently added artists page as if I've followed her ...
  • Yordan
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unwanted, hidden duplicate song in playlist

Plan: PremiumCountry: FinlandDevice: (All)Operating System: (All) Issue:I have a playlist with 30 songs. The playlist looks normal on desktop app, android app, and desktop webapp.But when I'm on the mobile webapp or when I'm adding song to the playli...

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  • Casual Listener
  • Plan: Premium Country: Finland Device: (All) Operating System: (All)   Issue: I have a playlist with 30 songs. The playlist looks normal on desktop app, android app, an...
  • jukkak_
  • Casual Listener
  • 320 Views
  • 4 replies
  • 0 likes
  • 320 Views
  • 4 replies
  • 0 likes

Superuser Contribution Main playlist downloads, then when I next open the app nothing is downloaded & I have to do it again

I use a SD memory card and constantly have this issue. It is a good quality card, I have tried formatting it, I've tried deleting the app and redownloading it, I have no other issues with the memory card and use it for other apps and storage. It take...

  • Regular
  • I use a SD memory card and constantly have this issue. It is a good quality card, I have tried formatting it, I've tried deleting the app and redownloading it, I have no other issues with the memory ...
  • Dian
  • Spotify Legend
  • 346 Views
  • 5 replies
  • 0 likes
  • 346 Views
  • 5 replies
  • 0 likes

Superuser Contribution Enabling equalizer decreases the volume

Plan: PremiumCountry: RomaniaDevice: iPad Pro, Mac Mini, Surface ProOperating System: macOS Ventura, iPad OS 16, Windows 10 My Question or Issue:Whenever I enable the equalizer and set it to anything other than Flat, the volume decreases. Especially ...

  • Newbie
  • Plan: Premium Country: Romania Device: iPad Pro, Mac Mini, Surface Pro Operating System: macOS Ventura, iPad OS 16, Windows 10   My Question or Issue: Whenever I enable the equalizer and s...
  • Procyon01
  • Visitor
  • 772 Views
  • 4 replies
  • 1 likes
  • 772 Views
  • 4 replies
  • 1 likes

Superuser Contribution Release radar changed language and order/tracks

PlanPremiumCountryArgentinaDeviceMultiOperating SystemAndroid Oreo and Windows 10 My Question or IssueToday my release radar playlist changed title into spanish. All my apps in all my devices are in english.I've discovered this issue because it chang...

  • Music Fan
  • Plan Premium Country Argentina Device Multi Operating System Android Oreo and Windows 10   My Question or Issue Today my release radar playlist changed title into spanish. All my ...
  • sofsofss
  • Regular
  • 1303 Views
  • 12 replies
  • 0 likes
  • language
    order
    Release Radar
  • 1303 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution How can you see who added a song to a collaborative playlist?

PlanPremiumCountryUnited States of AmericaDeviceiPhone 6s and ChromebookOperating SystemiOS 12.4 and Google My Question or IssueWhy am I unable to see who added a song to my collaborative playlist?

  • Casual Listener
  • Plan Premium Country United States of America Device iPhone 6s and Chromebook Operating System iOS 12.4 and Google   My Question or Issue Why am I unable to see who added a song to my ...
  • MihailY
  • Moderator
  • 41656 Views
  • 31 replies
  • 3 likes
  • 41656 Views
  • 31 replies
  • 3 likes

Superuser Contribution Local file's Cover Art not showing up in some files

Some of the files from local files don't show their covers I tried checking the files to see if there was something wrong with their covers but that wasn't the case I also tried re downloading but got the same result, the issue does not seem to be re...

  • Newbie
  • Some of the files from local files don't show their covers I tried checking the files to see if there was something wrong with their covers but that wasn't the case I also tried re downloading but go...
  • Not applicable
  • 1762 Views
  • 2 replies
  • 0 likes
  • album art
    Album Cover
    bug
    bug report
    Your Library
  • 1762 Views
  • 2 replies
  • 0 likes

Superuser Contribution Login to multiple family accounts at the same time

I’d like to be able to set up one of our family accounts to be used exclusively on Alexa but be able to control it with the Spotify app on my iPhone. The problem is having my account on Alexa is that I can’t listen when out at the same time as someon...

  • Visitor
  • I’d like to be able to set up one of our family accounts to be used exclusively on Alexa but be able to control it with the Spotify app on my iPhone. The problem is having my account on Alexa is that...
  • OscarDC
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library deletes itself

Plan PremiumCountry Device(iPhone 6)Operating System(iOS)I don’t have data on my phone…weekly ( at random ) my entire library deletes itself and I have to re download all the songs again. I’ve re installed, re set my phone, and without fail I go to p...

  • Newbie
  • Plan  Premium Country   Device (iPhone 6) Operating System (iOS) I don’t have data on my phone…weekly ( at random ) my entire library deletes itself and I have to re download all ...
  • Lyubka
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotfiy always goes into autoplay after any song I play.

PlanPremiumCountryUSADeviceEvery device I useOperating System My Question or IssueWhenever I play a song, no matter what I do spotify will automatically go into autoplay and exit out of whatever album/playlist/daily mix that I am listening to. I'm no...

  • Newbie
  • Plan Premium Country USA Device Every device I use Operating System     My Question or Issue Whenever I play a song, no matter what I do spotify will automatically go into autopla...
  • Joan
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I play every song I have in my Library on shuffle?

PlanFamily Premium CountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I add my entire Library to one Playlist or just play every song I've saved on s...

  • Casual Listener
  • Plan Family Premium    Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Quest...
  • Dian
  • Spotify Legend
  • 553 Views
  • 3 replies
  • 0 likes
  • 553 Views
  • 3 replies
  • 0 likes

Solved!! How to add music to the top/first in a playlist?

PlanPremiumCountryUnited KingdomDeviceLG G5 SE, Desktop/PCOperating SystemAndroid Nougat 7.0, Windows 10 Pro My Question or IssueHow do you add music to a playlist without it going to the bottom, but instead, to the top and being the first one? Simil...

  • Regular
  • Plan Premium Country United Kingdom Device LG G5 SE, Desktop/PC Operating System Android Nougat 7.0, Windows 10 Pro   My Question or Issue How do you add music to a playlist witho...
  • abhi4you
  • Visitor
  • 2575 Views
  • 5 replies
  • 0 likes
  • 2575 Views
  • 5 replies
  • 0 likes

Solved!! why can't i play songs in my playlist?

No matter how much I click on the play icon for any song, the song won't play

  • Casual Listener
  • No matter how much I click on the play icon for any song, the song won't play
  • bruceholtgren
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't fine Local files in Libary

I went to settings and turned on local files. It said it added it to my libary but I can't find it please help.PlanFree Device iphone 12 mini My Question or Issue

  • Newbie
  • I went to settings and turned on local files. It said it added it to my libary but I can't find it please help. Plan Free     Device iphone 12 mini     My Question or Issu...
  • Yordan
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes