Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

Dian_0-1673963885652.png
  • Moderator
  • Moderator
  • Josh_Dewey
  • Visitor
  • 9662 Views
  • 135 replies
  • 25 likes
  • 9662 Views
  • 135 replies
  • 25 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 18748 Views
  • 76 replies
  • 11 likes
  • 18748 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 40668 Views
  • 490 replies
  • 16 likes
  • 40668 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • Sondering_Yuugen
  • Newbie
  • 19493 Views
  • 442 replies
  • 10 likes
  • 19493 Views
  • 442 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • tariqmehmood321
  • Casual Listener
  • 16523 Views
  • 146 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 16523 Views
  • 146 replies
  • 13 likes

Only allow my playlists

I'm looking if there is an option that I can restrict what can be listed to on my spotify.So I want to make 10 playlists and that is all that can be used and no other music. I've found the "Allow Explicit Content" function but that is not enough for ...

  • Newbie
  • I'm looking if there is an option that I can restrict what can be listed to on my spotify. So I want to make 10 playlists and that is all that can be used and no other music. I've found the "Allow E...
  • Bella_K
  • Composer
  • 150 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify blend won't load

Hi, I recently tried to create a blend but we both just get an indefinite load screen. We've tried to delete the playlist but there isn't an option to remove the playlist. I've tried clean installing and on different devices as well as updating the a...

  • Newbie
  • Hi,    I recently tried to create a blend but we both just get an indefinite load screen. We've tried to delete the playlist but there isn't an option to remove the playlist. I've tried c...
  • Vasil
  • Moderator
  • 354 Views
  • 4 replies
  • 3 likes
  • App & Features
  • 354 Views
  • 4 replies
  • 3 likes

Superuser Contribution Distinction between "save" and "like"

The new design has made saving certain albums seemingly impossible. For some (usually deluxe) albums that have bonus tracks or demo tracks added to them, I would save only the songs that were part of the original track listing, then from the library,...

  • Casual Listener
  • The new design has made saving certain albums seemingly impossible. For some (usually deluxe) albums that have bonus tracks or demo tracks added to them, I would save only the songs that were part of...
  • Yordan
  • Moderator
  • 14988 Views
  • 15 replies
  • 11 likes
  • 14988 Views
  • 15 replies
  • 11 likes

Superuser Contribution Duplicate blends/ Not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA friend and I recently added each other to a blend playlist. Now, on both of our accounts, t...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A frien...
  • Yordan
  • Moderator
  • 483 Views
  • 12 replies
  • 8 likes
  • 483 Views
  • 12 replies
  • 8 likes

Superuser Contribution Help with recover my acc

PlanPremiumCountryChileOperating SystemWindows 10 My Question or Issuehello, the matter is this: I created my account at the time with my facebook, but I deleted that facebook a while ago (not the email, just the account). So, the way to enter Spotif...

  • Newbie
  •   Plan Premium Country Chile Operating System Windows 10   My Question or Issue hello, the matter is this: I created my account at the time with my facebook, but I deleted that fac...
  • Elena
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution External USB storage for offline music on Samsung S21

Hi, S21 does not have a SD slot, but I would like to use an external USB HDD to download offline music, is this possible?

  • Casual Listener
  • Hi, S21 does not have a SD slot, but I would like to use an external USB HDD to download offline music, is this possible?
  • Rogelioprado
  • Casual Listener
  • 168 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 168 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files Sync Not Working

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro, DesktopOperating SystemiOS 15.0.1, Windows 10 My Question or IssueI'm having the same problem of trying to get my local files to sync between my iphone and my pc. I've tried as many solutions as I c...

  • Regular
  • Plan Premium Country United States Device iPhone 13 Pro, Desktop Operating System iOS 15.0.1, Windows 10   My Question or Issue I'm having the same problem of trying to get my local fi...
  • OscarDC
  • Moderator
  • 253 Views
  • 4 replies
  • 0 likes
  • local files
  • 253 Views
  • 4 replies
  • 0 likes

Superuser Contribution [iOS][Playlists] Lost all songs and playlist after downtime fix

Idea is to maintain the last state of the application no matter what issue occurs after an application upgrade/ downtime. People spend years growing their playlist and all because one glitch they lose all their data. After 8th March fix, people have ...

  • Regular
  • Idea is to maintain the last state of the application no matter what issue occurs after an application upgrade/ downtime. People spend years growing their playlist and all because one glitch they los...
  • Yordan
  • Moderator
  • 371 Views
  • 1 replies
  • 1 likes
  • iOS
    Playlists
  • 371 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to lock in Daily Mix genres

I use Spotify Premium and generally love it, but for f**** sake why do the Daily Mix genres keep changing? For example: One week I might have EDM on Daily Mix 1 then Classical on Daily Mix 2 and Jazz on Daily Mix 3. The next week it's EDM on Daily Mi...

  • Casual Listener
  • I use Spotify Premium and generally love it, but for f**** sake why do the Daily Mix genres keep changing?   For example: One week I might have EDM on Daily Mix 1 then Classical on Daily Mix 2...
  • Ver
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enhance

None of on one of my the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UK DeviceSamsung Galaxy tabletOperating SystemAndroid On one of my folders the enhance button has st...

  • Regular
  • None of on one of my the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK   Device Samsung Galaxy tablet ...
  • Jeremy
  • Spotify
  • 553 Views
  • 15 replies
  • 0 likes
  • 553 Views
  • 15 replies
  • 0 likes

Superuser Contribution artist not showing in top artists this month

(sorry if this is the wrong place to post this)hello i was wondering if its normal for an artist to not appear in your top artists this month. i listen to this artist everyday but didnt seem to appear in my top artists this month. thanks

  • Regular
  • (sorry if this is the wrong place to post this) hello i was wondering if its normal for an artist to not appear in your top artists this month. i listen to this artist everyday but didnt seem to app...
  • Eni
  • Moderator
  • 544 Views
  • 5 replies
  • 0 likes
  • 544 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Liked Songs Missing from Artist Page (Windows 10 PC)

PlanPremiumCountryUnited KingdomDeviceWindows PCOperating SystemWindows 10ApplicationSpotify for Windows1.1.80.699.gc3dac750 My Question or IssueWith the latest version of Spotify from the Windows 10 Microsoft Store, the "Liked songs" button under th...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Windows PC Operating System Windows 10 Application Spotify for Windows 1.1.80.699.gc3dac750   My Question or Issue With the latest versio...
  • Jeremy
  • Spotify
  • 343 Views
  • 4 replies
  • 1 likes
  • artist page
    gone
    liked
    liked songs
    missing
    Windows 10
  • 343 Views
  • 4 replies
  • 1 likes

Superuser Contribution Daily Mixes full of songs I don't like

PremiumIceland Device(iPhone X, Macbook Pro 2015)Operating System(iOS 10.14.6) Hi So my problem is that las year I visited a friend and her full house of children for my vacation. I logged on to Spotify at her house and forgot to log out. No one real...

  • Visitor
  • Premium Iceland   Device (iPhone X, Macbook Pro 2015) Operating System (iOS 10.14.6)   Hi  So my problem is that las year I visited a friend and her full house of children for...
  • PTC61
  • Casual Listener
  • 692 Views
  • 2 replies
  • 0 likes
  • Music
  • 692 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Wrapped does not count offline listens?

Hello there! As everyone, I just got the Spotify Wrapped stuff and felt my top artists, podcasts etc. were very accurate as well. However, after clicking on my most listened song, it told me I streamed it 18 times in total, which, honestly, is far le...

  • Visitor
  • Hello there!   As everyone, I just got the Spotify Wrapped stuff and felt my top artists, podcasts etc. were very accurate as well.   However, after clicking on my most listened song, i...
  • Yordan
  • Moderator
  • 3965 Views
  • 2 replies
  • 2 likes
  • 3965 Views
  • 2 replies
  • 2 likes

Local Files

previously i downloaded some voice memos to my mac but deleted them soon after. when i checked my local files i realized that all these voice memos have been added and i can't seem to delete them despite them not being on my mac anymore. i tried dele...

  • Newbie
  • previously i downloaded some voice memos to my mac but deleted them soon after. when i checked my local files i realized that all these voice memos have been added and i can't seem to delete them des...
  • 165 Views
  • 0 replies
  • 0 likes
  • App & Features
    Social & Random
  • 165 Views
  • 0 replies
  • 0 likes

My playlist stopped counting streams, but still searchable.

I have a playlist called Heavenly Sleep | Soft Dreamy Piano. For 2 years I’ve been building it. It have around 300 followers and 30-50 actual active listeners. It suddenly stopped counting streams for artists. I don’t get paid any money to submit or ...

  • Newbie
  • I have a playlist called Heavenly Sleep | Soft Dreamy Piano. For 2 years I’ve been building it. It have around 300 followers and 30-50 actual active listeners. It suddenly stopped counting streams fo...
  • 132 Views
  • 0 replies
  • 0 likes
  • App & Features
    Discovery & Promo
    Social & Random
  • 132 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Keeps Undownloading Songs

PlanPremiumCountryCanadaDevice(iPhone X, PC)Operating System(iOS 12, Windows 10) My Question or IssueFor almost a year now spotify will randomly delete a few hundred to a few thousand songs from either my phone or my PC (never both at the same time) ...

  • Regular
  • Plan Premium Country Canada Device (iPhone X, PC) Operating System (iOS 12, Windows 10)   My Question or Issue For almost a year now spotify will randomly delete a few hundred to a few...
  • robertn-au
  • Casual Listener
  • 71472 Views
  • 48 replies
  • 8 likes
  • 71472 Views
  • 48 replies
  • 8 likes

Superuser Contribution [iOS][Playlists] Auto Playlist button

I really love the "Enhance Playlist" feature! I would just include a button somewhere so that we can quickly add that song to the playlist permanently.

  • Newbie
  • I really love the "Enhance Playlist" feature!   I would just include a button somewhere so that we can quickly add that song to the playlist permanently. 
  • OscarDC
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist song list

As of a recent update, many users with a free ad based subscription on spotify mobile noticed the "and more..." feature on mobile devices is now gone. Many claim and suggest that this is a way for spotify to get more free users to switch to spotify p...

  • Newbie
  • As of a recent update, many users with a free ad based subscription on spotify mobile noticed the "and more..." feature on mobile devices is now gone. Many claim and suggest that this is a way for sp...
  • Alex
  • Moderator
  • 525 Views
  • 2 replies
  • 3 likes
  • 525 Views
  • 2 replies
  • 3 likes

Superuser Contribution How do I find my podcast episode play history for today on iPhone (2022)?

Spotify Premium on iPhone 7; iOS 15.3.1 I listened to quite a few podcast episodes this morning. I want to look up more information about one of them. On the home screen, I click on the history icon to view Recently Played. The next view begins with ...

  • Newbie
  • Spotify Premium on iPhone 7; iOS 15.3.1   I listened to quite a few podcast episodes this morning. I want to look up more information about one of them.    On the home screen, I cl...
  • Mario
  • Spotify Legend
  • 1539 Views
  • 1 replies
  • 0 likes
  • 1539 Views
  • 1 replies
  • 0 likes