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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Dave34556
  • Newbie
  • 54745 Views
  • 58 replies
  • 61 likes
  • 54745 Views
  • 58 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24338 Views
  • 44 replies
  • 28 likes
  • 24338 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120780 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120780 Views
  • 62 replies
  • 48 likes

Superuser Contribution Se corta al estar escuchando

Buenas, ultimamente estoy escuchando música y se me está cortando el tema, tengo q volver a poner play. No es problema de conexión de internet, me pasa desde varias maquinas con distintos tipos de internet, desde el celular y desde la tablet. Soy usu...

  • Newbie
  • Buenas, ultimamente estoy escuchando música y se me está cortando el tema, tengo q volver a poner play. No es problema de conexión de internet, me pasa desde varias maquinas con distintos tipos de in...
  • Aniines
  • Visitor
  • 82692 Views
  • 24 replies
  • 22 likes
  • Social & Random
  • 82692 Views
  • 24 replies
  • 22 likes

Superuser Contribution Songs disliked on desktop not syncing to mobile

Premium plan USA DeviceiPhone X, iOS 14 My Question or IssueAny songs I've disliked on my Discover Weekly on desktop (macOS Big Sur) do not sync to my phone. When I open the playlist on my phone, all of the songs are still visible and are not skipped...

  • Regular
  • Premium plan USA   Device iPhone X, iOS 14   My Question or Issue Any songs I've disliked on my Discover Weekly on desktop (macOS Big Sur) do not sync to my phone.  When I open t...
  • imseor
  • Newbie
  • 818 Views
  • 8 replies
  • 2 likes
  • dislike
    Dislike artist or song on ios
    Dislike Button
    sync across platforms
    Sync issue
    Sync to Phone
  • 818 Views
  • 8 replies
  • 2 likes

Superuser Contribution Can't rewind or fast-forward songs anymore

Hello, I used to be able to fast-forward and rewind songs as a premium subscriber, but have noticed that recently I'm unable to. Has the feature been removed?

  • Newbie
  • Hello,  I used to be able to fast-forward and rewind songs as a premium subscriber, but have noticed that recently I'm unable to. Has the feature been removed?
  • legend99
  • Visitor
  • 586 Views
  • 3 replies
  • 3 likes
  • App Usability
  • 586 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

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  • Spotify Legend
  • Hey there,   We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team ...
  • NearlyNuble
  • Music Fan
  • 45139 Views
  • 229 replies
  • 48 likes
  • 45139 Views
  • 229 replies
  • 48 likes

Superuser Contribution How to delete listening history

It seems impossible to delete recently listened songs. Need help please

  • Visitor
  • It seems impossible to delete recently listened songs. Need help please
  • Dian
  • Spotify Legend
  • 1122 Views
  • 1 replies
  • 0 likes
  • 1122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Other users can open and follow my Daily Mix playlists from friends feed

Hey, are there any updates? I discovered that it's the same for my personalized mixtapes. When I'm listening to a mixtape and someone klicks on it in friends feed and saves it, they now have access to it whenever they want to. I feel uncomfortable wi...

  • Casual Listener
  • Hey, are there any updates? I discovered that it's the same for my personalized mixtapes. When I'm listening to a mixtape and someone klicks on it in friends feed and saves it, they now have access...
  • Eni
  • Moderator
  • 422 Views
  • 1 replies
  • 0 likes
  • Other users can open and follow my Daily Mix playlists from friends feed
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist not playing the whole playlist

PlanPremiumCountryUKDevicePCOperating SystemWIndows 10 - Store AppMy Question or Issue When I am playing a playlist and I double click on another playlist in my library it only plays the first song in the new playlist then goes back to playing the ol...

  • Roadie
  • Plan Premium Country UK Device PC Operating System WIndows 10 - Store App My Question or Issue   When I am playing a playlist and I double click on another playlist in my library it on...
  • AlejaR
  • Moderator
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists are not available

Any playlist in my library is simply listed as "Playlist", clicking on it loads indefinitely. Search for Playlists, none come up. Clicking on a playlist link from an external source leads directly to an error.Opening the console I can see a "Error: E...

  • Newbie
  • Any playlist in my library is simply listed as "Playlist", clicking on it loads indefinitely. Search for Playlists, none come up. Clicking on a playlist link from an external source leads directly to...
  • Lyubka
  • Moderator
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Many followed artists removed from library (but still in spotify catalog)

I had been "following" a number of artists. Now, they are not followed by my account and are also not a part of my library. They are, however, still included in the Spotify catalog. So many are missing from my library, but because of the way they are...

  • Casual Listener
  • I had been "following" a number of artists. Now, they are not followed by my account and are also not a part of my library. They are, however, still included in the Spotify catalog. So many are missi...
  • Eni
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Takedown Notification - No Reason Given (What did I do?!)

PlanPremiumCountryAustralia I received this email this morning, for a playlist I had set as public.That's the whole email. There is no reason given for the takedown. I don't understand what I did wrong. The playlist was a simple best-of playlist for ...

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  • Music Fan
  • Plan Premium Country Australia   I received this email this morning, for a playlist I had set as public. That's the whole email. There is no reason given for the takedown. I don't u...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify is keep removing the name, description and picture of my playlist!

PlanPremiumDeviceiPhone 13 Pro MaxOperating SystemWindows 10 My Question or IssueI have a popular playlist with high followers. My playlist's name, description and picture are constantly being deleted. I fix it but it gets deleted over and over again...

  • Newbie
  • Plan Premium Device iPhone 13 Pro Max Operating System Windows 10   My Question or Issue I have a popular playlist with high followers. My playlist's name, description and picture are co...
  • WMASTER76
  • Newbie
  • 570 Views
  • 7 replies
  • 0 likes
  • 570 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playlist Folders: how do you use them?

One app feature that I love is playlist folders! I've got countless of playlists, made by friends, made by Spotify, found on the Community and folders make it easy to organise and keep track of everything that's in my library. I tried to make categor...

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  • Community Legend
  • One app feature that I love is playlist folders! I've got countless of playlists, made by friends, made by Spotify, found on the Community and folders make it easy to organise and keep track of ...
  • Zhonli
  • Newbie
  • 14338 Views
  • 25 replies
  • 31 likes
  • App & Features
  • 14338 Views
  • 25 replies
  • 31 likes

Superuser Contribution Something wrong in play

I play the song and it show me the video with double screen like it's virus or something

  • Visitor
  • I play the song and it show me the video with double screen like it's virus or something 
  • Alex
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was the filter function in the liked songs removed?

I find it a little annoying that the filter function for the liked playlist removed as of late because that is how I will get though my day most often and find songs I want. It also helped me sleep so as of late I've been missing more sleep. It actua...

  • Visitor
  • I find it a little annoying that the filter function for the liked playlist removed as of late because that is how I will get though my day most often and find songs I want. It also helped me sleep s...
  • Pdbdb
  • Casual Listener
  • 402 Views
  • 4 replies
  • 0 likes
  • 402 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I import local music?

I've seen multiple sources that show me how to display my local music in my playlist, but Spotify won't let me play the songs in my playlist. It says I need to import it. How do I import it?

  • Visitor
  • I've seen multiple sources that show me how to display my local music in my playlist, but Spotify won't let me play the songs in my playlist. It says I need to import it. How do I import it?
  • Eni
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Hey

How delete liste listening list on spotify ?

  • Visitor
  • How delete liste listening list on spotify ?
  • Amayy
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Download songs/playlists

PlanFree/PremiumCountrySouth Africa DeviceVivo y02Operating SystemAndroid device My Question or Issue I'm on a plan but can be able to Download songs/playlists on my Spotify as I used to. I have strong internet connection but it still doesn't work.

  • Newbie
  • Plan Free/Premium Country South Africa  Device Vivo y02 Operating System Android device    My Question or Issue  I'm on a plan but can be able to Download songs/playlist...
  • Alex
  • Spotify Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My liked songs wont sync on my phone

PlanPremiumCountryCanadaDeviceSamsung s 20Operating SystemAndroid 13 My Question or IssueMy phone is my major playing device and I 95% add music to liked using it, but i recently added a discography from a band and they wont shuffle into my liked lis...

  • Casual Listener
  •   Plan Premium Country Canada Device Samsung s 20 Operating System Android 13   My Question or Issue My phone is my major playing device and I 95% add music to liked using it, bu...
  • Joan
  • Moderator
  • 395 Views
  • 7 replies
  • 1 likes
  • 395 Views
  • 7 replies
  • 1 likes

Superuser Contribution I do not want Spotify to add songs to my playlists

My Question or Issue Hi! Does Spotify not have customer support? Or is this it? My issue is that songs that are not on the current playlist I am playing from are added quite often by Spotify for some reason. Every fifth song it seems like. I love fin...

  • Casual Listener
  • My Question or Issue   Hi!    Does Spotify not have customer support? Or is this it?   My issue is that songs that are not on the current playlist I am playing from are adde...
  • Henry_Walker14
  • Casual Listener
  • 292 Views
  • 2 replies
  • 1 likes
  • 292 Views
  • 2 replies
  • 1 likes

Solved!! Reset my library

Hello, I would like to completely reset my music library and playlists and restart my account to zero without deleting it and unsubscribing. I found no information on the subject apart from erasing data from device settings but it just erases the dow...

  • Visitor
  •   Hello, I would like to completely reset my music library and playlists and restart my account to zero without deleting it and unsubscribing. I found no information on the subject apart from e...
  • c34r
  • Newbie
  • 26914 Views
  • 2 replies
  • 0 likes
  • 26914 Views
  • 2 replies
  • 0 likes