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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 159446 Views
  • 68 replies
  • 69 likes
  • 159446 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Kiddnextdoor
  • Visitor
  • 45380 Views
  • 60 replies
  • 30 likes
  • 45380 Views
  • 60 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138118 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138118 Views
  • 63 replies
  • 48 likes

Entire library missing

PlanFreeCountryUSDeviceiPhone 7Operating system iOS 15 My Question or IssueI had logged out of my Spotify and logged back in and all of my playlists are gone including all of my liked songs. Ive logged out and back in more than once, tried to access ...

  • Casual Listener
  • Plan Free Country US Device iPhone 7 Operating system   iOS 15       My Question or Issue I had logged out of my Spotify and logged back in and all of my playlist...
  • Ximzend
  • Rising Star 3
  • 305 Views
  • 4 replies
  • 0 likes
  • missing playlists
  • 305 Views
  • 4 replies
  • 0 likes

I can't get rid of funeral music recommendations on home screen

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy 9Operating SystemWindows 11 My Question or Issue In short: My Spotify home screen right at the top consistently shows/recommends me funeral music playlists. It's a useless recommendation, increasingly...

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung Galaxy 9 Operating System Windows 11   My Question or Issue   In short: My Spotify home screen right at the top consistently ...
  • Maxim
  • Spotify Star
  • 235 Views
  • 3 replies
  • 1 likes
  • 235 Views
  • 3 replies
  • 1 likes

Solved!! Generate a csv file listing podcast episode titles, descriptions, dates, and time lengths

Hello, I subscribe to a podcast with 300+ episodes. I would like to generate a file (e.g. a csv file) that contains all podcast episode titles, descriptions, dates of publication, and time lengths. Having this information in an easily accessible list...

  • Casual Listener
  • Hello, I subscribe to a podcast with 300+ episodes. I would like to generate a file (e.g. a csv file) that contains all podcast episode titles, descriptions, dates of publication, and time lengths. H...
  • skilander
  • Casual Listener
  • 759 Views
  • 1 replies
  • 0 likes
  • 759 Views
  • 1 replies
  • 0 likes

Superuser Contribution I WANT TO BLACKLIST AN ARTIST! ( So they never get played in a radio or recommended again )

There is a Artist that is always played in a radio when I let it play, I have pushed the minus sign on each song but 2 or 3 tracks later the radio plays another of their songs. I don't know why, I hate this artist with a passion and have never listen...

  • Visitor
  • There is a Artist that is always played in a radio when I let it play, I have pushed the minus sign on each song but 2 or 3 tracks later the radio plays another of their songs.    I don't...
  • randomguy1230
  • Newbie
  • 582 Views
  • 2 replies
  • 1 likes
  • 582 Views
  • 2 replies
  • 1 likes

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  • Casual Listener
  • This post has been hidden.
  • 401 Views
  • 0 replies
  • 0 likes
  • 401 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Sort" button disappeared from app playlists

PlanPremiumCountryUSADeviceOnePlus N20Operating SystemAndroid 12 My Question or IssueThe "Sort" button has completely disappeared from all of my playlists in the app. I am unable to locate it anywhere. I tried restarting my phone, as well as reinstal...

  • Roadie
  • Plan Premium Country USA Device OnePlus N20 Operating System Android 12   My Question or Issue The "Sort" button has completely disappeared from all of my playlists in the app. I am un...
  • Yordan
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify inserting tracks

PlanPremiumCountryUSA DeviceAndroid and Windows desktop My Question or IssueSpotify is inserting random songs (similar genre) in one of my created playlists. This shouldn't be happening with Premium, right? I've tried turning off Auto Mix.

  • Music Fan
  • Plan Premium Country USA   Device Android and Windows desktop   My Question or Issue Spotify is inserting random songs (similar genre) in one of my created playlists. This shouldn'...
  • Yordan
  • Moderator
  • 333 Views
  • 5 replies
  • 0 likes
  • 333 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Random artist replacing others in Recently played artists on profile

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or Issue I am having random artists replace others under 'Recently played artists' in my profile.The songs listed in my 'Recently played' are correct but not ...

  • Regular
  • Plan Premium Country United States Device Samsung Galaxy 9 Operating System Windows 10   My Question or Issue   I am having random artists replace others under 'Recently played a...
  • ahistZUNE
  • Regular
  • 759 Views
  • 4 replies
  • 0 likes
  • Recently Played
    Recently played artists
  • 759 Views
  • 4 replies
  • 0 likes

Superuser Contribution Order of liked songs

Hey, I know this may sound stupid, but a couple of minutes ago I was moving some liked songs to a playlist, and I accidentally ended up moving it again to my liked songs, the problem is that those songs were at the bottom of my liked ones and now the...

  • Newbie
  • Hey, I know this may sound stupid, but a couple of minutes ago I was moving some liked songs to a playlist, and I accidentally ended up moving it again to my liked songs, the problem is that those so...
  • Susan_GP
  • Moderator
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Superuser Contribution New folders are invisible

For some reason, I can't see the new folders I created. I've tried 5 or 6 times - all invisible. Creating playlists isn't an issue. In general, Spotify is slow btw, the last couple of weeks, with a lot of freezing. Both on my desktop and my smartphon...

  • Music Fan
  • For some reason, I can't see the new folders I created. I've tried 5 or 6 times - all invisible. Creating playlists isn't an issue.   In general, Spotify is slow btw, the last couple of weeks,...
  • Eni
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • folders
    slow
  • 196 Views
  • 1 replies
  • 0 likes

Music disappearing

Hello everybody! I have noticed that some of my playlists have lost some of the music I have there.Today I was listening some random songs and I heard few songs that it was supposed to be already added on a playlist and I found it wasn't. For a while...

  • Visitor
  • Hello everybody!  I have noticed that some of my playlists have lost some of the music I have there. Today I was listening some random songs and I heard few songs that it was supposed to be al...
  • Mitre226644
  • Roadie
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local file cover art showing as same picture for multiple files

So I’m adding cover art to my local files. Did the first one, looks great. Did the second one, and the cover art shows up as the same picture from the first file I did. Huh??? Apple Music and Finder has them showing up as different pictures. No apost...

  • Newbie
  • So I’m adding cover art to my local files. Did the first one, looks great. Did the second one, and the cover art shows up as the same picture from the first file I did. Huh??? Apple Music and Finder ...
  • sam_mirzad
  • Casual Listener
  • 8250 Views
  • 7 replies
  • 1 likes
  • 8250 Views
  • 7 replies
  • 1 likes

Superuser Contribution Local file artwork wont load

PlanPremiumDeviceiPhone 13Operating SystemiOS 16.4.1 My Question or IssueAlbum art work wont load for local files on my iPhone. Over the past few years I have uploaded 100+ local files to my phone all with album artwork, and had no issues. A few days...

  • Casual Listener
  • Plan Premium Device iPhone 13 Operating System iOS 16.4.1   My Question or Issue Album art work wont load for local files on my iPhone. Over the past few years I have uploaded 100+ loca...
  • leoooooo
  • Visitor
  • 292 Views
  • 2 replies
  • 0 likes
  • album art
    iOS
    local files
  • 292 Views
  • 2 replies
  • 0 likes

Superuser Contribution erro

PlanoGratuitoPaísbrasil Dispositivocomputador Sistema operacionalWindows 10 Minha pergunta ou problemabom meu spotify eu uso no navegador e fica dando uma mensagem O Spotify não consegue tocar isso no momento. Se você tiver o arquivo no computador, é...

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  • Newbie
  • Plano Gratuito País brasil  Dispositivo computador  Sistema operacional Windows 10   Minha pergunta ou problema bom meu spotify eu uso no navegador e fica dando uma mensagem&...
  • Yordan
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't make a playlist into a collaborative playlist, but I can add collaborators.

Hi. I created a playlist for collaborative use. I've invite several people but none of them are able to add or remove songs to the playlist. When I browse my playlists I can see a collaborative icon next to my other playlists but not this one... I've...

  • Newbie
  • Hi. I created a playlist for collaborative use. I've invite several people but none of them are able to add or remove songs to the playlist. When I browse my playlists I can see a collaborative icon ...
  • Dian
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • playlist
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution My download arrow/button is missing from my ipad.

PlanPremiumCountryUSDeviceIPAD 7TH GENOperating SystemOS 16.6 My Question or IssueMy download arrow is missing from all of my Playlist I've tried everything please help..

  • Visitor
  • Plan Premium Country US Device IPAD 7TH GEN Operating System OS 16.6   My Question or Issue My download arrow is missing from all of my Playlist I've tried everything please help..
  • Dian
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks constantly pausing

My tracks keep pausing every 30 seconds and I feel like I’ve done everything. This happens across multiple Bluetooth systems and multiple devices with my account, whereas other people’s devices are working through the same Bluetooth systems on their ...

  • Newbie
  • My tracks keep pausing every 30 seconds and I feel like I’ve done everything.  This happens across multiple Bluetooth systems and multiple devices with my account, whereas other people’s de...
  • Dian
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files by the same artist had all of their cover art changed to the same one

For context, I am on an iPhone 12. I have artist playlists, with a lot of local files in each. The cover art has been fine for months. For some of these playlists, the local files in them are still fine, but for two of them, the local files within th...

  • Casual Listener
  • For context, I am on an iPhone 12. I have artist playlists, with a lot of local files in each. The cover art has been fine for months. For some of these playlists, the local files in them are still f...
  • OscarDC
  • Moderator
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist is available on my iPhone, but showing as “Empty” when trying to play music from my TV.

PlanPremiumCountryAustralia DeviceiPhone 12 / LG TV UN8100PTBOperating System(iPhone - OS - 16.3.1) My Question or IssueHello - I have a playlist that I’ve saved, let’s call this “Fam Mix 1” for theoretical purpose.The playlist both works on my iPhon...

  • Casual Listener
  • Plan Premium Country Australia   Device iPhone 12 / LG TV UN8100PTB Operating System (iPhone - OS - 16.3.1)   My Question or Issue Hello -  I have a playlist that I’ve sa...
  • MihailY
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes