Announcements

Problem in sharing on IG stories

Solved!

Problem in sharing on IG stories

fmarinetto

Hello, 

my phone is new, a Samsung A30s. I have problem in sharing from Spotify to Instagram stories: in attachment, the screen that appear after the sharing action. I re-installed the app and cleared the cache but the problem continues to occur.

Please, let me know how to solve It.

Thanks!

Screenshot_20191215-183455_Instagram.jpg
Reply

Accepted Solutions
Marked as solution

Peter

Hey folks,

We are currently looking into two different issues relating to sharing to IG Stories:

  1. [Android] Sharing to Instagram Stories doesn't work
  2. Sharing to Instagram Story will open the camera instead of the story editor (2)

If you're experiencing any of the above issues, make sure to check out the relevant Ongoing Issue thread - we'll keep you posted on any updates we have in those threads.

 

Thanks!

View solution in original post

6 Replies

Emilia_8

Hi @fmarinetto

 

Please, check this ongoing issue.

If that's something you're experiencing, make sure to add your +VOTE there and provide all the information needed. That way you'll be notified with all the future updates on that case. 

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

jasonlung

This is exactly what keeps happening to me now. I have the share to IG stories option from my Spotify, however when I select share, it just takes me to the same IG stories screen as if it wants me to take a pic instead of share a song or playlist. Just came about overnight. 

Foreverisnever
Wow, same! I even tried closing Instagram and Spotify reopening but that didn't seem to do anything. Is there any word on a fix yet?

Emilia_8

Hi @Foreverisnever and @jasonlung

 

Please, check this ongoing issue.

Make sure to add your +VOTE there and comment, since all the updates on that case will be posted in the ongoing issue linked above, not here. 

 

Have a nice day!

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

fmarinetto
Hello, today there was an update available both for IG and Spotify. Now everything works well, no problem in sharing Spotify song in IG stories! 🙂
Marked as solution

Peter

Hey folks,

We are currently looking into two different issues relating to sharing to IG Stories:

  1. [Android] Sharing to Instagram Stories doesn't work
  2. Sharing to Instagram Story will open the camera instead of the story editor (2)

If you're experiencing any of the above issues, make sure to check out the relevant Ongoing Issue thread - we'll keep you posted on any updates we have in those threads.

 

Thanks!

Suggested posts

Env: prod