Playlist scrolling position resets when navigating away from the app

[OscarDC]

Hey folks,

We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

[Susan_GP]

Hi @Bangtanfox,

Thanks so much for the info.

Would it be possible to check if it happens with a different mobile device that is not the same brand or model? Maybe you can ask someone else who has a different device to check from their side.

On another note, did you notice if this started happening recently? Or has Spotify always work like on this specific device?

We'll be on the lookout!

[Bangtanfox]

I can try ask someone I know who has a different device to test.

The issue started earlier this year, maybe april or March? It was not an issue before this. I remember that when it started to happen I assumed I needed to update my phone or the app and that it would "solve itself". But it kept happening and has contributed to be an issue and annoyance ever since.

[Novy]

Hey @Bangtanfox,

Thanks for getting back to us with this info. 

Make sure to keep us posted on how it goes with a different device. 

We'll be on the lookout.

[Squek]

Country

Canada

Device

Samsung Galaxy 23

My Question or Issue

Spotify scrolls back to the same spot over and over again. It doesn't save or stay where I've left off, I'm not gone too long for it to justify its reset in position. Tried uninstalling, restarting, logging out. Not a big problem now but it's starting to get annoying when I have to keep scrolling back to find the song I lost because of this. It doesn't even scroll all the way up. Just goes back to this position. Below is an example, the red box shows the song I hover around or area I want to stay in, but when I change display (message someone quickly in messenger lets say) and come back to the app, Spotify goes to this area of the playlist. It consistently goes to this specific area. Any other solutions than the ones I've mentioned?

 

 

[OscarDC]

Hey @Squek,

Thank you for reaching out to the Community and welcome. 

To start investigating this behavior, we understand you’ve already tried some troubleshooting steps including reinstalling, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article? If so, and the issue persists, would you mind confirming if it happens with all of your playlists or just a specific one?

Also, would you mind checking on a different device (using your own account and the same playlist) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

Lastly, include in your next response the OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout for your response.

[Squek]

OS Device Version

Android version 14

Spotify Version
8.9.94.470

Unfortunately the clean reinstall did not work. So far it's only been happening with 2 of my playlists (the "liked songs" and my own custom playlist). The problem mainly occurs with my "liked songs" playlist. In my custom playlist, the scroll reset "fixes" itself after a few minutes. I checked on another device and the scroll reset still happened, again, mainly on my liked songs playlist. I've considered that maybe it was the loading that made spotify reset the position, but after waiting 10 minutes and scrolling through liked songs to make sure as much of the songs were loaded, the scroll reset continued.

[Chulkyy]

I have the same exact issue **bleep**, im on a s23 plus 

[Yordan]

Welcome to the Spotify Community @Chulkyy!

Do you have Smart Shuffle toggled on? If so, try toggling it off temporarily to see if that helps. It's also worth checking with a smaller-sized playlist (i.e. one that doesn't have that many songs in it) like your Daily Mixes, Discover Weekly or Release Radar.

If you haven't already, try using another Wi-Fi network to see if that helps. You can ask a friend or a relative to create a mobile hotspot for you to test this.

Cheers 🤘

[Bangtanfox]

I dont use smart shuffle at all, as for wifi it doesn't matter if I use wifi or my phone network. I'll try with a smaller playlist and see if that solves it.

[Eni]

Hey there @Bangtanfox, 

Thanks for getting in touch about this and welcome to the Community. 

Take your time to test this with a smaller playlist to see if the same happens. 

If the issue persists, would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be waiting for your reply.