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Urgent help needed: All my hard work is gone

Urgent help needed: All my hard work is gone

I am an artist who has been regularly releasing music, tirelessly  promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason last night I got an email saying “ Spotify has detected suspicious activity”. It should be noted that I have around 11,000 monthly listeners of which I built up tirelessly. I have never bought into any streaming services to artificially boost my streams at all as this is breaking terms of service which I agreed to when signing up. I didn’t receive any prior notice or information about anything, Spotify has just up and removed all my tracks! I need them reinstated as I have not broken any rules that I agreed to when signing up. I will send whatever documents necessary to prove I have not bought into anything suspicious (bank statements/PayPal statements etc) I have sent Spotify support an email regarding this but haven’t gotten any response. I need immediate assistance because all my hard work is gone and my mental health is suffering.

3 Replies

Community forum is unable to help you in any way. Only the official support can. 

Sure, I'm hoping to get the attention of someone who can help through here as I've sent emails but got no response,

My worst nightmare, Spotify Artist support team are saying to tell my distributor to contact the Content Team to reinstate my releases but when I ask DistroKid support about this they just keep closing my tickets.

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