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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

analauraa

Casual Listener

289332 Views

91 replies

88 likes

  • 289332 Views
  • 91 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

149758 Views

232 replies

44 likes

  • 149758 Views
  • 232 replies
  • 44 likes

Hi

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OneByBoo

Roadie

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

How to add album covers to local files?

I've been adding songs to my phone via the local files feature from my desktop and was wondering if there was anyway that I could get album art onto the songs I downloaded from my desktop so that there isn't just a big question mark when the song pop...

Visitor

I've been adding songs to my phone via the local files feature from my desktop and was wondering if there was anyway that I could get album art onto the songs I downloaded from my desktop so that the...

OneByBoo

Roadie

15998 Views

1 replies

0 likes

  • 15998 Views
  • 1 replies
  • 0 likes

Does listening to local songs add to the total amount of minutes played for Spotify Wrapped?

PremiumCountryPortugalDeviceiPhone 8Operating SystemiOS 13 My Question or Issue So, I have been listening to quite a lot of local songs and I was just wondering if my time listening to them is also added to Spotify Wrapped.

Newbie

Premium Country Portugal Device iPhone 8 Operating System iOS 13   My Question or Issue   So, I have been listening to quite a lot of local songs and I was just wondering if my ti...

Brunelicia

Community Legend

566 Views

1 replies

0 likes

local songs
Spotify Wrapped
  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs (searching by artists won't work)

hihaving a trouble playing from liked song (saved in phone) songs by artists if i search for one to play all of my fav music from that artist is no longer available on my phone! only on my PCkeeps shuffling and when i hit next it will go to something...

Newbie

hi having a trouble playing from liked song (saved in phone) songs by artists if i search for one to play all of my fav music from that artist is no longer available on my phone! only on my PC keep...

MattSuda

Spotify Star

447 Views

2 replies

0 likes

  • 447 Views
  • 2 replies
  • 0 likes

Superuser Contribution PLAYLIST REPRODUCTION Trouble

When I search for a song, it doesn't let me play it, but it tells me that if I want to add it to a playlist, what can I do?

Casual Listener

  When I search for a song, it doesn't let me play it, but it tells me that if I want to add it to a playlist, what can I do?  

Peter

Spotify Legend

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify Top song changed out of the blue

PlanPremiumCountryUSADeviceiPhone S, Microsoft SurfaceOperating SystemiOS 10, Windows 10 My Question or IssueSometime last week my top song of the year changed to a song I haven't listened to hardly at all. I took a photo of my Top 5 when Wrapped fir...

Visitor

Plan Premium Country USA Device iPhone S, Microsoft Surface Operating System iOS 10, Windows 10   My Question or Issue Sometime last week my top song of the year changed to a song I ha...

Peter

Spotify Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Solved!! Search Issue - Cannot find a song

PlanPremiumCountryIndiaDevice(iPhone 7)Operating System(iOS 13) My Question or Issue: There is a track named "Adure Din" which is in one of my playlists. If I do a search on this track name in the Spotify app, no results are returned. Is this a bug? ...

Regular

Plan Premium Country India Device (iPhone 7) Operating System (iOS 13)   My Question or Issue: There is a track named "Adure Din" which is in one of my playlists. If I do a search ...

Luan

Spotify Star

2058 Views

4 replies

0 likes

Search
  • 2058 Views
  • 4 replies
  • 0 likes

Followers count not updating

PlanPremiumDeviceAllOperating SystemAllMy Question or Issue Follwers count not updating i have followed over 1000 artists and it has been stuck at 981 for weeks now it is not updating to a correct number anymore...

Visitor

Plan Premium Device All Operating System All My Question or Issue   Follwers count not updating i have followed over 1000 artists and it has been stuck at 981 for weeks now it is not upd...

1040 Views

0 replies

1 likes

  • 1040 Views
  • 0 replies
  • 1 likes

Listening all the artists songs in random mode

PlanPremiumCountryFranceDevice(iPhone 7+,Macbook pro)Operating System(iOS 10, Mojave) My Question or Issue Hi everybody, Sorry for some language errors. I would like to discover artists by listening more than 10 of their songs in random mode. Until n...

Casual Listener

Plan Premium Country France Device (iPhone 7+,Macbook pro) Operating System (iOS 10, Mojave)   My Question or Issue   Hi everybody,   Sorry for some language errors. &nbs...

Emilia_8

Community Legend

1856 Views

3 replies

0 likes

  • 1856 Views
  • 3 replies
  • 0 likes

Two "Daily Mix 1"

Hi, Daily Mix 1 has generally been pretty good, and I like it a lot. But a few weeks ago, a second Daily Mix 1 appeared, and it's not as good. It contains a lot of artists I don't like, and it doesn't really seem tailored to me. I would love to be ab...

Newbie

Hi,  Daily Mix 1 has generally been pretty good, and I like it a lot. But a few weeks ago, a second Daily Mix 1 appeared, and it's not as good. It contains a lot of artists I don't like, and it...

Emilia_8

Community Legend

751 Views

1 replies

0 likes

daily
multiple
  • 751 Views
  • 1 replies
  • 0 likes

How to delete the "offline" part of a song but keep it liked in the library?

Hi guys, I have more than 7000 liked songs in my library and I've downloaded all of them. Unfortunately, my SD card is full !I would like to delete the "cache" of the song, i.e. the "downloaded offline part", but keep it liked "online" in my library....

Casual Listener

Hi guys,   I have more than 7000 liked songs in my library and I've downloaded all of them. Unfortunately, my SD card is full ! I would like to delete the "cache" of the song, i.e. the "downl...

jslpfasc2

Casual Listener

740 Views

2 replies

0 likes

Offline Content
  • 740 Views
  • 2 replies
  • 0 likes

Artist dont work

PlanPremiumCountry DeviceHuawei mate 20 prOperating SystemAndroid My Question or IssueI was gonna listen to Five Finger Death Punch today, but when i push on the song, nothing happens, it workes fine yesterday. All of my other songs works.I have dele...

Visitor

Plan Premium Country   Device Huawei mate 20 pr Operating System Android    My Question or Issue I was gonna listen to Five Finger Death Punch today, but when i push on the s...

OneByBoo

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Lag (associated with account) when selecting Artist or Album from 'My Library'

Plan: PremiumCountry: UKDevice: OnePlus 3 (same issue also experienced on Pixel 3A)Operating System: Oxygen OS (and Android 10) Hello, I have been experiencing a consistent lag (of approx 5 seconds) when selecting an Artist or Album (but not playlist...

Newbie

Plan: Premium Country: UK Device: OnePlus 3 (same issue also experienced on Pixel 3A) Operating System: Oxygen OS (and Android 10)   Hello,   I have been experiencing ...

461 Views

0 replies

0 likes

Account
  • 461 Views
  • 0 replies
  • 0 likes

Plaulist messed / mixed up

PlanPremiumCountryBelgiumsDevice(iPhone 8, ipad, Windows, Sonos)Operating System(iOS 10, Windows 10) My Question or IssueHello, all of a sudden my playlist are mixed-up, so songs from one playlist are displayed in another playlist. I assume it has so...

Visitor

Plan Premium Country Belgiums Device (iPhone 8, ipad, Windows, Sonos) Operating System (iOS 10, Windows 10)   My Question or Issue Hello, all of a sudden my playlist are mixed-up, so s...

user-removed

Not applicable

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

my playlist has been taken

My Question or Issuei made a playlist for my self then after i few days when i opened it it shows me that it is created by spotify and the cover had been changed and it has now more than 4.5k followers so what should i do

Visitor

My Question or Issue i made a playlist for my self then after i few days when i opened it it shows me that it is created by spotify and the cover had been changed and it has now more than 4.5k follo...

user-removed

Not applicable

384 Views

1 replies

1 likes

  • 384 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Aaaand everything is gone

Hi, so I turn on my spotify and everything is gone. Looks as if I'm loging for the first time in. Before that I'm having trouble logging in using facebook. Trying to recover playlist and it says error and try again later.

Casual Listener

Hi, so I turn on my spotify and everything is gone. Looks as if I'm loging for the first time in. Before that I'm having trouble logging in using facebook. Trying to recover playlist and it says erro...

dytautas

Casual Listener

1449 Views

6 replies

0 likes

  • 1449 Views
  • 6 replies
  • 0 likes

iTunes library to Spotify mobile app

I am trying to add my moms music from iTunes to her Spotify account and I am able to upload the iTunes music to Local Files on the desktop version of Spotify but it doesn’t show up on her phone. Do you know how I can get them to show up on the mobile...

Casual Listener

I am trying to add my moms music from iTunes to her Spotify account and I am able to upload the iTunes music to Local Files on the desktop version of Spotify but it doesn’t show up on her phone. Do y...

AeroZ

Composer

417 Views

1 replies

1 likes

  • 417 Views
  • 1 replies
  • 1 likes

Superuser Contribution Best of the Decade For You question

Plan FreeCountryUSADeviceMacBook ProOperating SystemiOS 10.14 My Question or IssueApparently these playlists were created by region. I go to school in Utah but my "region," especially in terms of music tastes, is the East Coast, DC area. There is not...

Regular

Plan  Free Country USA Device MacBook Pro Operating System iOS 10.14   My Question or Issue Apparently these playlists were created by region. I go to school in Utah but my "regio...

sduijvestijn

Casual Listener

952 Views

3 replies

0 likes

  • 952 Views
  • 3 replies
  • 0 likes

My echo dots don't continue playing the same spotify music across devices

PlanPremiumCountryUSADeviceEcho dots 2nd gen My Question or IssueSo, what used to happen before is if I start playing a spotify album or playlist on one Echo dot, then go into a different room where there's a 2nd echo dot and say "Alexa, play Spotify...

Gig Goer

Plan Premium Country USA Device Echo dots 2nd gen   My Question or Issue So, what used to happen before is if I start playing a spotify album or playlist on one Echo dot, then go into a ...

krazik

Casual Listener

2317 Views

2 replies

1 likes

  • 2317 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Hide Seasonal Playlists

Is there a way to temporarily "hide" seasonal playlists so they don't clutter up my library all year long. For example: I made several Christmas playlists and only listen to them during the season. I don't want to look at them in my library all year ...

Casual Listener

Is there a way to temporarily "hide" seasonal playlists so they don't clutter up my library all year long.  For example: I made several Christmas playlists and only listen to them during the sea...

Katerina

Spotify Legend

1263 Views

3 replies

0 likes

  • 1263 Views
  • 3 replies
  • 0 likes