Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303310 Views

96 replies

91 likes

  • 303310 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168280 Views

242 replies

44 likes

  • 168280 Views
  • 242 replies
  • 44 likes

Plaulist messed / mixed up

PlanPremiumCountryBelgiumsDevice(iPhone 8, ipad, Windows, Sonos)Operating System(iOS 10, Windows 10) My Question or IssueHello, all of a sudden my playlist are mixed-up, so songs from one playlist are displayed in another playlist. I assume it has so...

Visitor

Plan Premium Country Belgiums Device (iPhone 8, ipad, Windows, Sonos) Operating System (iOS 10, Windows 10)   My Question or Issue Hello, all of a sudden my playlist are mixed-up, so s...

user-removed

Not applicable

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

my playlist has been taken

My Question or Issuei made a playlist for my self then after i few days when i opened it it shows me that it is created by spotify and the cover had been changed and it has now more than 4.5k followers so what should i do

Visitor

My Question or Issue i made a playlist for my self then after i few days when i opened it it shows me that it is created by spotify and the cover had been changed and it has now more than 4.5k follo...

user-removed

Not applicable

406 Views

1 replies

1 likes

  • 406 Views
  • 1 replies
  • 1 likes

Artist dont work

PlanPremiumCountry DeviceHuawei mate 20 prOperating SystemAndroid My Question or IssueI was gonna listen to Five Finger Death Punch today, but when i push on the song, nothing happens, it workes fine yesterday. All of my other songs works.I have dele...

Visitor

Plan Premium Country   Device Huawei mate 20 pr Operating System Android    My Question or Issue I was gonna listen to Five Finger Death Punch today, but when i push on the s...

OneByBoo

Roadie

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

How to delete the "offline" part of a song but keep it liked in the library?

Hi guys, I have more than 7000 liked songs in my library and I've downloaded all of them. Unfortunately, my SD card is full !I would like to delete the "cache" of the song, i.e. the "downloaded offline part", but keep it liked "online" in my library....

Casual Listener

Hi guys,   I have more than 7000 liked songs in my library and I've downloaded all of them. Unfortunately, my SD card is full ! I would like to delete the "cache" of the song, i.e. the "downl...

jslpfasc2

Casual Listener

789 Views

2 replies

0 likes

Offline Content
  • 789 Views
  • 2 replies
  • 0 likes

Solved!! Search Issue - Cannot find a song

PlanPremiumCountryIndiaDevice(iPhone 7)Operating System(iOS 13) My Question or Issue: There is a track named "Adure Din" which is in one of my playlists. If I do a search on this track name in the Spotify app, no results are returned. Is this a bug? ...

Regular

Plan Premium Country India Device (iPhone 7) Operating System (iOS 13)   My Question or Issue: There is a track named "Adure Din" which is in one of my playlists. If I do a search ...

Luan

Spotify Star

2113 Views

4 replies

0 likes

Search
  • 2113 Views
  • 4 replies
  • 0 likes

Superuser Contribution songs dissapeared

PlanPremiumCountryunited statesDevicesamsung galaxy note 10+Operating Systemandroid My Question or Issuemore than half of my songs in a playlist dissapeared

Visitor

Plan Premium Country united states Device samsung galaxy note 10+ Operating System android   My Question or Issue more than half of my songs in a playlist dissapeared 

Mario

Spotify Legend

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

iTunes library to Spotify mobile app

I am trying to add my moms music from iTunes to her Spotify account and I am able to upload the iTunes music to Local Files on the desktop version of Spotify but it doesn’t show up on her phone. Do you know how I can get them to show up on the mobile...

Casual Listener

I am trying to add my moms music from iTunes to her Spotify account and I am able to upload the iTunes music to Local Files on the desktop version of Spotify but it doesn’t show up on her phone. Do y...

AeroZ

Composer

433 Views

1 replies

1 likes

  • 433 Views
  • 1 replies
  • 1 likes

Superuser Contribution Deleted profile after switching to Family Plan

Hi, I have a premium account and recently suscribed to a family plan. I invited my girlfriend to join and she did fine, but in the process, her profile and all her playlists were gone. She tried to recover them throygh the app but it keeps saying the...

Newbie

Hi,    I have a premium account and recently suscribed to a family plan. I invited my girlfriend to join and she did fine, but in the process, her profile and all her playlists were gone....

Mario

Spotify Legend

700 Views

1 replies

0 likes

Family Plan
Playlists
  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist rejected from playlists

PlanPremiumCountryFrance (sorry for my bad english)DeviceSony Xperia XA2 / PCOperating SystemAndroid 9 / Windows 10 My Question or IssueHello, I have a big problem with my playlists. One of my favorite artists is rejected from my playlists by the shu...

Visitor

Plan Premium Country France (sorry for my bad english) Device Sony Xperia XA2 / PC Operating System Android 9 / Windows 10   My Question or Issue Hello, I have a big problem with my pl...

Petya

Community Legend

596 Views

1 replies

0 likes

need help
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution exempt audiobooks from hot rotation and other song-related libraries

PlanPremiumCountryGermanyDeviceSamsung Galaxy 10Operating SystemAndroid Oreo, Windows 10 My Question or IssueI love listening to audiobooks but they kind of scramble with the idea of song-related (virtual) libraries like hot-rotation, 2019 moste list...

Newbie

Plan Premium Country Germany Device Samsung Galaxy 10 Operating System Android Oreo, Windows 10   My Question or Issue I love listening to audiobooks but they kind of scramble wit...

Peter

Spotify Legend

583 Views

1 replies

2 likes

audiobook
libraries
  • 583 Views
  • 1 replies
  • 2 likes

Superuser Contribution explicit songs

My Question or IssueI was messing around with the family plan settings and I accidentally turned off my explicit content. I turned it back on and restarted the app, but it still isn't working. Is it supposed to come back right away, should I wait? Or...

Visitor

  My Question or Issue I was messing around with the family plan settings and I accidentally turned off my explicit content. I turned it back on and restarted the app, but it still isn't worki...

Guido

Spotify Legend

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs/Play list on different device but same account

So my ex had been logged into my account, and I am constantly noticing random songs that he must have downloaded. However, none of the songs are showing under my liked songs. I was wondering if there is a way that I can see all the content that has b...

Casual Listener

So my ex had been logged into my account, and I am constantly noticing random songs that he must have downloaded. However, none of the songs are showing under my liked songs. I was wondering if there...

Mario

Spotify Legend

938 Views

3 replies

0 likes

  • 938 Views
  • 3 replies
  • 0 likes

Superuser Contribution One of my most listened songs of the year isn't on Spotify Wrapped

One of the songs I listened the most this year isn't at all at the Spotify Wrapped 2019. It's a song by Dua Lipa, and what is most strange is that there isn't any song by her on the list, which is weird considering that I listen to her quite more tha...

Visitor

One of the songs I listened the most this year isn't at all at the Spotify Wrapped 2019. It's a song by Dua Lipa, and what is most strange is that there isn't any song by her on the list, which is we...

Mario

Spotify Legend

600 Views

1 replies

0 likes

Spotify Wrapped
wrong song
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Song Displayed issue NOT resolved YET !....wth !...SOS !

Plan PremiumCountry USADevice LG Android Phone/Windows Desktop/ Amazon Fire Tablet ....so for the 5+ years that I have been a generally satisfied PREMIUM subscriber to Spotify, I notice that frequently the next or last song played is displayed INSTEA...

Newbie

Plan   Premium Country   USA Device  LG Android Phone/Windows Desktop/ Amazon Fire Tablet   ....so for the 5+ years that I have been a generally satisfied PREMI...

wmhmead

Visitor

664 Views

2 replies

0 likes

  • 664 Views
  • 2 replies
  • 0 likes

To save all playlist one time

Hi I'm trying to save my playlist one by one, and I want to know how to save all playlist one time, for listening without connexion Thanks PlanPremiumCountryFRANCEDeviceIPADOperating SystemIOS12

Regular

Hi I'm trying to save my playlist one by one, and I want to know how to save all playlist one time, for listening without connexion  Thanks  Plan Premium Country FRANCE Device IPAD ...

OneByBoo

Roadie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why doesn't playlist stop shuffling when I click unshuffle?

PlanFreeCountryAustralia DeviceMacbook AirOperating SystemiOS 10 My Question or IssueEven when I disable the shuffle feature on a playlist, the songs still don't play in order and continue shuffling. I have seen people report the opposite problem (so...

Casual Listener

  Plan Free Country Australia   Device Macbook Air Operating System iOS 10   My Question or Issue Even when I disable the shuffle feature on a playlist, the songs still don...

Xenia

Moderator

1805 Views

1 replies

0 likes

  • 1805 Views
  • 1 replies
  • 0 likes

Solved!! Russian artists incorrectly featuring others

PlanPremiumCountrySwedenDevicePC/Android PhoneOperating SystemWindows 10/Android My Question or IssueFor the past month or slightly more I've had a couple of Russian artists added to my Discover Weekly/Release Radar.The genre those playlists usually ...

Casual Listener

Plan Premium Country Sweden Device PC/Android Phone Operating System Windows 10/Android   My Question or Issue For the past month or slightly more I've had a couple of Russian artists ...

Emilia_8

Community Legend

1856 Views

5 replies

0 likes

  • 1856 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists randomly shuffles/loops after a few songs in order

PlanPremiumCountryMaltaDeviceOnePlus5 and PCOperating SystemAndroid and Windows 10 My Question or IssueI started playing the songs in the Liked Songs playlist, ordered by date. After a few songs, instead of playing the next one, it goes back an amoun...

Newbie

Plan Premium Country Malta Device OnePlus5 and PC Operating System Android and Windows 10   My Question or Issue I started playing the songs in the Liked Songs playlist, orde...

Peter

Spotify Legend

1000 Views

1 replies

0 likes

order
shuffle
  • 1000 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs (searching by artists won't work)

hihaving a trouble playing from liked song (saved in phone) songs by artists if i search for one to play all of my fav music from that artist is no longer available on my phone! only on my PCkeeps shuffling and when i hit next it will go to something...

Newbie

hi having a trouble playing from liked song (saved in phone) songs by artists if i search for one to play all of my fav music from that artist is no longer available on my phone! only on my PC keep...

MattSuda

Spotify Star

468 Views

2 replies

0 likes

  • 468 Views
  • 2 replies
  • 0 likes

Superuser Contribution PLAYLIST REPRODUCTION Trouble

When I search for a song, it doesn't let me play it, but it tells me that if I want to add it to a playlist, what can I do?

Casual Listener

  When I search for a song, it doesn't let me play it, but it tells me that if I want to add it to a playlist, what can I do?  

Peter

Spotify Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes