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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302240 Views

96 replies

91 likes

  • 302240 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165631 Views

238 replies

44 likes

  • 165631 Views
  • 238 replies
  • 44 likes

Superuser Contribution My Playlist Wont update

PlanPremiumCountryThe NetherlandsDeviceHp laptopOperating SystemWindows 10 My Question or Issuei wanted to change the cover and description of my kpop playlist. i changed it and clicked ''save'', but when i refresh/go to another page and go back to t...

Visitor

  Plan Premium Country The Netherlands Device Hp laptop Operating System Windows 10   My Question or Issue i wanted to change the cover and description of my kpop playlist. i cha...

Katerina

Spotify Legend

1445 Views

3 replies

1 likes

  • 1445 Views
  • 3 replies
  • 1 likes

Superuser Contribution A question about statistics

Looking through my 2019 wrapped, it got me thinking about the information that is presented to me. For example it told me that I had discovered 460 artists which I don’t think for one second is accurate. So was trying to think how they come to that f...

Roadie

Looking through my 2019 wrapped, it got me thinking about the information that is presented to me. For example it told me that I had discovered 460 artists which I don’t think for one second is accur...

AdamDamon

Spotify Star

1435 Views

1 replies

0 likes

  • 1435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Recommendations

My kids are listening to music through my Echo and all that Spotify recommends is not to my taste...How can I tune Spotify to not include music that is played through Alexa/Echo as music that I like?

Newbie

My kids are listening to music through my Echo and all that Spotify recommends is not to my taste... How can I tune Spotify to not include music that is played through Alexa/Echo as music that I lik...

Mario

Spotify Legend

572 Views

1 replies

0 likes

Spotify Recommendations
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music being deleted every few days

PlanPremiumCountryU.K.DeviceLG G7 ThinQOperating SystemAndroid version 9 My Question or IssueThis has been happening a couple of times a week for the last few months, I don't know what triggers it but Spotify is deleting ALL my downloaded music. Does...

Casual Listener

Plan Premium Country U.K. Device LG G7 ThinQ Operating System Android version 9   My Question or Issue This has been happening a couple of times a week for the last few months, I don't...

Peter

Spotify Legend

1402 Views

3 replies

0 likes

songs
  • 1402 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I go to my library and playlists it says you added (song) then WE added (song) and I can...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...

Peter

Spotify Legend

633 Views

1 replies

1 likes

  • 633 Views
  • 1 replies
  • 1 likes

Where are the lyrics?

I saw my friend using spotify with lyrics when he scrolls down the song, while mine doesn't have any. Are the lyrics a beta program or some phones aren't supported? I saw spotify making an article about being able to view lyrics recently. But seems l...

Visitor

I saw my friend using spotify with lyrics when he scrolls down the song, while mine doesn't have any. Are the lyrics a beta program or some phones aren't supported? I saw spotify making an article ab...

AeroZ

Composer

1136 Views

2 replies

0 likes

  • 1136 Views
  • 2 replies
  • 0 likes

Spotify repeatedly saving random playlists to my library, from artists I've never even heard of

PlanFreeCountryU.S.DeviceAcer ChromebookOperating SystemChrome OS My Question or IssueFor a good couple weeks, I've had random playlists repeatedly added to my library, even after being deleted, and it's always the same kind of ones. Nobody else uses...

Regular

  Plan Free Country U.S. Device Acer Chromebook Operating System Chrome OS   My Question or Issue For a good couple weeks, I've had random playlists repeatedly added to my librar...

Emilia_8

Community Legend

836 Views

3 replies

0 likes

  • 836 Views
  • 3 replies
  • 0 likes

I can't delete a Local File from my Favorite Songs

PlanPremiumCountryItalyDevice(iPhone 11)Operating System(iOS 13.3, Windows 10 Pro) My Question or IssueHi I have this problem, I accidentally inserted a song of the local files on the favorite tracks when I don't use this last section, but I don't kn...

Visitor

Plan Premium Country Italy Device (iPhone 11) Operating System (iOS 13.3, Windows 10 Pro)   My Question or Issue Hi I have this problem, I accidentally inserted a song of the local fil...

AeroZ

Composer

925 Views

1 replies

1 likes

  • 925 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't unlike old local songs

PlanPremiumDeviceiPhone 8 and laptopOperating SystemiOS 13 and Windows 10 My Question or IssueAt the time the new Your Library UI came out, I had several songs in a playlist that I had added to a playlist and uploaded to my phone from my local files....

Casual Listener

Plan Premium Device iPhone 8 and laptop Operating System iOS 13 and Windows 10   My Question or Issue At the time the new Your Library UI came out, I had several songs in a pla...

Jeremy

Spotify Legend

4301 Views

8 replies

2 likes

liked songs
local files
  • 4301 Views
  • 8 replies
  • 2 likes

My playlist

I have a free account on an android device and my question is how do I remove shuffle play and "we added" music from my playlist also I cant choose what song I want to play next and I cant skip songs.

Visitor

I have a free account on an android device and my question is how do I remove shuffle play and "we added" music from my playlist also I cant choose what song I want to play next and I cant skip songs...

Emilia_8

Community Legend

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why are there multiples of songs/albums?

I like to keep my library organized and clean. I always want to make sure that I'm saving all the new music my favorite artists are putting out without doubles of the same songs (like deleting the singles when the album comes out.) I've noticed that ...

Casual Listener

I like to keep my library organized and clean. I always want to make sure that I'm saving all the new music my favorite artists are putting out without doubles of the same songs (like deleting the si...

UndeadWaffle101

Casual Listener

2214 Views

3 replies

2 likes

  • 2214 Views
  • 3 replies
  • 2 likes

Cannot play songs because they are grayed out

PlanPremiumCountryUSADevices(iPhone 8+, PC)Operating Systems(iOS 10, Windows 10) My Question or IssueI cannot play Thomas Dolby songs because they are all greyed out. Before Spotify had these songs, I used Local Files to synch them. Now that spotify ...

Newbie

Plan Premium Country USA Devices (iPhone 8+, PC) Operating Systems (iOS 10, Windows 10)   My Question or Issue I cannot play Thomas Dolby songs because they are all greyed out. Before ...

OneByBoo

Roadie

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem in sharing on IG stories

Hello, my phone is new, a Samsung A30s. I have problem in sharing from Spotify to Instagram stories: in attachment, the screen that appear after the sharing action. I re-installed the app and cleared the cache but the problem continues to occur.Pleas...

Casual Listener

Hello,  my phone is new, a Samsung A30s. I have problem in sharing from Spotify to Instagram stories: in attachment, the screen that appear after the sharing action. I re-installed the app and ...

OscarDC

Moderator

3181 Views

8 replies

1 likes

  • 3181 Views
  • 8 replies
  • 1 likes

Number of songs in a playlist

Can you make it possible to see how many songs there are in a playlist?

Casual Listener

Can you make it possible to see how many songs there are in a playlist?    

AdamDamon

Spotify Star

733 Views

1 replies

0 likes

  • 733 Views
  • 1 replies
  • 0 likes

Solved!! I can't add a song

PlanFreeCountryIndonesia Operating SystemAndroid 8.1.0My Question or IssueI can't add this songhttps://open.spotify.com/track/1Y2YthZKilcYaWXeVAF860?si=x98Q-RnBRKG91cITa7y5UwDo I need premium or is the song not available to play?

Visitor

  Plan Free Country Indonesia  Operating System Android 8.1.0 My Question or Issue I can't add this song https://open.spotify.com/track/1Y2YthZKilcYaWXeVAF860?si=x98Q-RnBRKG91cITa7...

Billy-J

Spotify Star

726 Views

1 replies

0 likes

  • 726 Views
  • 1 replies
  • 0 likes

Listening all the artists songs in random mode

PlanPremiumCountryFranceDevice(iPhone 7+,Macbook pro)Operating System(iOS 10, Mojave) My Question or Issue Hi everybody, Sorry for some language errors. I would like to discover artists by listening more than 10 of their songs in random mode. Until n...

Casual Listener

Plan Premium Country France Device (iPhone 7+,Macbook pro) Operating System (iOS 10, Mojave)   My Question or Issue   Hi everybody,   Sorry for some language errors. &nbs...

Emilia_8

Community Legend

1896 Views

3 replies

0 likes

  • 1896 Views
  • 3 replies
  • 0 likes

Spotify geo-restriction bypass using vpn?

Hello,I wanted to know if Spotify Premium purchased in India can be used along with a paid VPN subscription to unlock the music catalogue of another country like USA, without permanently changing the country to USA under the country section in my Spo...

Casual Listener

Hello, I wanted to know if Spotify Premium purchased in India can be used along with a paid VPN subscription to unlock the music catalogue of another country like USA, without permanently changing t...

1925 Views

0 replies

0 likes

Geo-restricted music content
  • 1925 Views
  • 0 replies
  • 0 likes

Superuser Contribution On repeat/rewind playlists not changing much

¿Anyone more notices they're kind of static? Once in a while they add a song or two, but usually it sticks to the same set. It even insist in keeping songs I haven't listen to in a long time like it were glued to the list. I'm not using this list any...

Regular

¿Anyone more notices they're kind of static? Once in a while they add a song or two, but usually it sticks to the same set.   It even insist in keeping songs I haven't listen to in a long time...

Mario

Spotify Legend

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to access past Spotify Wrapped results

PlanFree/PremiumCountryUSA My Question or Issue:I can't access my Spotify Wrapped from last year or 2017, is this because it is only available for that year only or is in an error. I've tried going on multiple websites to see them but the websites al...

Regular

  Plan Free/Premium Country USA   My Question or Issue: I can't access my Spotify Wrapped from last year or 2017, is this because it is only available for that year only or is in an ...

Mario

Spotify Legend

848 Views

1 replies

1 likes

  • 848 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liker Songs Filter Not Working.

PlanFreeCountryAustraliaDeviceDesktopOperating SystemWindows 8 My Question or IssueA few months ago my filter on my 'Liked Songs' section stopped working, I first thought that it would be fixed within a few weeks and didn't worry about it. But a few ...

Casual Listener

Plan Free Country Australia Device Desktop Operating System Windows 8   My Question or Issue A few months ago my filter on my 'Liked Songs' section stopped working, I first thought tha...

AeroZ

Composer

1441 Views

8 replies

0 likes

  • 1441 Views
  • 8 replies
  • 0 likes