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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

304104 Views

96 replies

91 likes

  • 304104 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

170474 Views

242 replies

44 likes

  • 170474 Views
  • 242 replies
  • 44 likes

Solved!! Search Issue - Cannot find a song

PlanPremiumCountryIndiaDevice(iPhone 7)Operating System(iOS 13) My Question or Issue: There is a track named "Adure Din" which is in one of my playlists. If I do a search on this track name in the Spotify app, no results are returned. Is this a bug? ...

Regular

Plan Premium Country India Device (iPhone 7) Operating System (iOS 13)   My Question or Issue: There is a track named "Adure Din" which is in one of my playlists. If I do a search ...

Luan

Spotify Star

2124 Views

4 replies

0 likes

Search
  • 2124 Views
  • 4 replies
  • 0 likes

Superuser Contribution songs dissapeared

PlanPremiumCountryunited statesDevicesamsung galaxy note 10+Operating Systemandroid My Question or Issuemore than half of my songs in a playlist dissapeared

Visitor

Plan Premium Country united states Device samsung galaxy note 10+ Operating System android   My Question or Issue more than half of my songs in a playlist dissapeared 

Mario

Spotify Legend

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

iTunes library to Spotify mobile app

I am trying to add my moms music from iTunes to her Spotify account and I am able to upload the iTunes music to Local Files on the desktop version of Spotify but it doesn’t show up on her phone. Do you know how I can get them to show up on the mobile...

Casual Listener

I am trying to add my moms music from iTunes to her Spotify account and I am able to upload the iTunes music to Local Files on the desktop version of Spotify but it doesn’t show up on her phone. Do y...

AeroZ

Composer

438 Views

1 replies

1 likes

  • 438 Views
  • 1 replies
  • 1 likes

Superuser Contribution Deleted profile after switching to Family Plan

Hi, I have a premium account and recently suscribed to a family plan. I invited my girlfriend to join and she did fine, but in the process, her profile and all her playlists were gone. She tried to recover them throygh the app but it keeps saying the...

Newbie

Hi,    I have a premium account and recently suscribed to a family plan. I invited my girlfriend to join and she did fine, but in the process, her profile and all her playlists were gone....

Mario

Spotify Legend

704 Views

1 replies

0 likes

Family Plan
Playlists
  • 704 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist rejected from playlists

PlanPremiumCountryFrance (sorry for my bad english)DeviceSony Xperia XA2 / PCOperating SystemAndroid 9 / Windows 10 My Question or IssueHello, I have a big problem with my playlists. One of my favorite artists is rejected from my playlists by the shu...

Visitor

Plan Premium Country France (sorry for my bad english) Device Sony Xperia XA2 / PC Operating System Android 9 / Windows 10   My Question or Issue Hello, I have a big problem with my pl...

Petya

Community Legend

602 Views

1 replies

0 likes

need help
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution exempt audiobooks from hot rotation and other song-related libraries

PlanPremiumCountryGermanyDeviceSamsung Galaxy 10Operating SystemAndroid Oreo, Windows 10 My Question or IssueI love listening to audiobooks but they kind of scramble with the idea of song-related (virtual) libraries like hot-rotation, 2019 moste list...

Newbie

Plan Premium Country Germany Device Samsung Galaxy 10 Operating System Android Oreo, Windows 10   My Question or Issue I love listening to audiobooks but they kind of scramble wit...

Peter

Spotify Legend

587 Views

1 replies

2 likes

audiobook
libraries
  • 587 Views
  • 1 replies
  • 2 likes

Superuser Contribution explicit songs

My Question or IssueI was messing around with the family plan settings and I accidentally turned off my explicit content. I turned it back on and restarted the app, but it still isn't working. Is it supposed to come back right away, should I wait? Or...

Visitor

  My Question or Issue I was messing around with the family plan settings and I accidentally turned off my explicit content. I turned it back on and restarted the app, but it still isn't worki...

Guido

Spotify Legend

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs/Play list on different device but same account

So my ex had been logged into my account, and I am constantly noticing random songs that he must have downloaded. However, none of the songs are showing under my liked songs. I was wondering if there is a way that I can see all the content that has b...

Casual Listener

So my ex had been logged into my account, and I am constantly noticing random songs that he must have downloaded. However, none of the songs are showing under my liked songs. I was wondering if there...

Mario

Spotify Legend

950 Views

3 replies

0 likes

  • 950 Views
  • 3 replies
  • 0 likes

Superuser Contribution One of my most listened songs of the year isn't on Spotify Wrapped

One of the songs I listened the most this year isn't at all at the Spotify Wrapped 2019. It's a song by Dua Lipa, and what is most strange is that there isn't any song by her on the list, which is weird considering that I listen to her quite more tha...

Visitor

One of the songs I listened the most this year isn't at all at the Spotify Wrapped 2019. It's a song by Dua Lipa, and what is most strange is that there isn't any song by her on the list, which is we...

Mario

Spotify Legend

604 Views

1 replies

0 likes

Spotify Wrapped
wrong song
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Song Displayed issue NOT resolved YET !....wth !...SOS !

Plan PremiumCountry USADevice LG Android Phone/Windows Desktop/ Amazon Fire Tablet ....so for the 5+ years that I have been a generally satisfied PREMIUM subscriber to Spotify, I notice that frequently the next or last song played is displayed INSTEA...

Newbie

Plan   Premium Country   USA Device  LG Android Phone/Windows Desktop/ Amazon Fire Tablet   ....so for the 5+ years that I have been a generally satisfied PREMI...

wmhmead

Visitor

669 Views

2 replies

0 likes

  • 669 Views
  • 2 replies
  • 0 likes

To save all playlist one time

Hi I'm trying to save my playlist one by one, and I want to know how to save all playlist one time, for listening without connexion Thanks PlanPremiumCountryFRANCEDeviceIPADOperating SystemIOS12

Regular

Hi I'm trying to save my playlist one by one, and I want to know how to save all playlist one time, for listening without connexion  Thanks  Plan Premium Country FRANCE Device IPAD ...

OneByBoo

Roadie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why doesn't playlist stop shuffling when I click unshuffle?

PlanFreeCountryAustralia DeviceMacbook AirOperating SystemiOS 10 My Question or IssueEven when I disable the shuffle feature on a playlist, the songs still don't play in order and continue shuffling. I have seen people report the opposite problem (so...

Casual Listener

  Plan Free Country Australia   Device Macbook Air Operating System iOS 10   My Question or Issue Even when I disable the shuffle feature on a playlist, the songs still don...

Xenia

Moderator

1806 Views

1 replies

0 likes

  • 1806 Views
  • 1 replies
  • 0 likes

Solved!! Russian artists incorrectly featuring others

PlanPremiumCountrySwedenDevicePC/Android PhoneOperating SystemWindows 10/Android My Question or IssueFor the past month or slightly more I've had a couple of Russian artists added to my Discover Weekly/Release Radar.The genre those playlists usually ...

Casual Listener

Plan Premium Country Sweden Device PC/Android Phone Operating System Windows 10/Android   My Question or Issue For the past month or slightly more I've had a couple of Russian artists ...

Emilia_8

Community Legend

1868 Views

5 replies

0 likes

  • 1868 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists randomly shuffles/loops after a few songs in order

PlanPremiumCountryMaltaDeviceOnePlus5 and PCOperating SystemAndroid and Windows 10 My Question or IssueI started playing the songs in the Liked Songs playlist, ordered by date. After a few songs, instead of playing the next one, it goes back an amoun...

Newbie

Plan Premium Country Malta Device OnePlus5 and PC Operating System Android and Windows 10   My Question or Issue I started playing the songs in the Liked Songs playlist, orde...

Peter

Spotify Legend

1006 Views

1 replies

0 likes

order
shuffle
  • 1006 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs (searching by artists won't work)

hihaving a trouble playing from liked song (saved in phone) songs by artists if i search for one to play all of my fav music from that artist is no longer available on my phone! only on my PCkeeps shuffling and when i hit next it will go to something...

Newbie

hi having a trouble playing from liked song (saved in phone) songs by artists if i search for one to play all of my fav music from that artist is no longer available on my phone! only on my PC keep...

MattSuda

Spotify Star

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Superuser Contribution PLAYLIST REPRODUCTION Trouble

When I search for a song, it doesn't let me play it, but it tells me that if I want to add it to a playlist, what can I do?

Casual Listener

  When I search for a song, it doesn't let me play it, but it tells me that if I want to add it to a playlist, what can I do?  

Peter

Spotify Legend

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify Top song changed out of the blue

PlanPremiumCountryUSADeviceiPhone S, Microsoft SurfaceOperating SystemiOS 10, Windows 10 My Question or IssueSometime last week my top song of the year changed to a song I haven't listened to hardly at all. I took a photo of my Top 5 when Wrapped fir...

Visitor

Plan Premium Country USA Device iPhone S, Microsoft Surface Operating System iOS 10, Windows 10   My Question or Issue Sometime last week my top song of the year changed to a song I ha...

Peter

Spotify Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files don't stay downloaded

PlanPremiumCountryUKDeviceWindows PC/Samsung S7Operating SystemWindows 10/Android 8.0.0 My Question or IssueWhen I add local files to my playlist on my PC and then download them on my phone, (I'm on the same Wi-Fi and the green arrow is next to the s...

Visitor

  Plan Premium Country UK Device Windows PC/Samsung S7 Operating System Windows 10/Android 8.0.0   My Question or Issue When I add local files to my playlist on my PC and then do...

CarlosE

Spotify Legend

2514 Views

9 replies

0 likes

  • 2514 Views
  • 9 replies
  • 0 likes

Superuser Contribution No Your Top 100 Songs 2019 on my Spotify

Hi! I got an email a few weeks ago to say that my Top 100 Songs Of 2019 playlist was ready for download. However, I tried to access it on the app on both iPhone and iPad but gotten either error messages or links to last year or the year before’s play...

Music Fan

Hi!   I got an email a few weeks ago to say that my Top 100 Songs Of 2019 playlist was ready for download. However, I tried to access it on the app on both iPhone and iPad but gotten either er...

Guido

Spotify Legend

866 Views

1 replies

0 likes

confused
wrapped2019
  • 866 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Suggested songs stuck on one genre

PlanPremiumCountryPolandDeviceWindows 10 desktop & OnePlus 3TOperating SystemWindows 10 & Android 9 My Question or IssueSuggested songs list (at both Windows and Android devices) got stuck on rap/hip-hop genre. I can refresh it over and over again, b...

Casual Listener

Plan Premium Country Poland Device Windows 10 desktop &  OnePlus 3T Operating System Windows 10 & Android 9   My Question or Issue Suggested songs list (at both Windows an...

ShelleyTaylorson

Visitor

6443 Views

6 replies

2 likes

  • 6443 Views
  • 6 replies
  • 2 likes