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Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • Not applicable
  • 208248 Views
  • 1695 replies
  • 26 likes
  • 208248 Views
  • 1695 replies
  • 26 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 236903 Views
  • 75 replies
  • 83 likes
  • 236903 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • mcsound2
  • Casual Listener
  • 92510 Views
  • 193 replies
  • 41 likes
  • 92510 Views
  • 193 replies
  • 41 likes

How do I remove a podcast from my playlist!!

I was looking for a song and when i found it and days later i saw that it was a podcast sound and ive tried to remove it but i can't and i don't want the podcast on my playlist anymore and i wish to get info to remove it if i can.

  • Visitor
  • I was looking for a song and when i found it and days later i saw that it was a podcast sound and ive tried to remove it but i can't and i don't want the podcast on my playlist anymore and i wish to ...
  • OneByBoo
  • Roadie
  • 1809 Views
  • 1 replies
  • 0 likes
  • 1809 Views
  • 1 replies
  • 0 likes

Unable to list all songs

PlanPremiumCountry DeviceiPhoneOperating SystemiOS 13 My Question or IssueI used to be able to go to "All songs" (which showed me all songs from all artists in my library) and click "Shuffle", now with the new UI I can't find any way of doing this. I...

  • Newbie
  • Plan Premium Country   Device iPhone Operating System iOS 13   My Question or Issue I used to be able to go to "All songs" (which showed me all songs from all artists in my librar...
  • Loxer
  • Community Legend
  • 1202 Views
  • 1 replies
  • 0 likes
  • 1202 Views
  • 1 replies
  • 0 likes

Can't find Musician/ Album - "The Brothers / Don't Stop Now" - Please Help

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 1167 Views
  • 1 replies
  • 0 likes
  • 1167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended Songs needs to be fixed

I don't like that after my Playlist ends and I want to listen to some recommended songs for inspiration, I always get the same songs suggested that I do not want/have already heard. There should be an option to ban those same recommended songs from r...

  • Casual Listener
  • I don't like that after my Playlist ends and I want to listen to some recommended songs for inspiration, I always get the same songs suggested that I do not want/have already heard. There should be a...
  • johnsan92
  • Casual Listener
  • 1376 Views
  • 2 replies
  • 0 likes
  • 1376 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast title bug when scrolling through its tracks

PlanPremiumCountry DeviceDesktopOperating SystemWindows 10 My Question or Issuethe reduced play/following bar shows 'true' instead of the podcast name.

  • Newbie
  • Plan Premium Country   Device Desktop Operating System Windows 10   My Question or Issue the reduced play/following bar shows 'true' instead of the podcast name.  
  • Peter
  • Spotify Legend
  • 1554 Views
  • 1 replies
  • 1 likes
  • 1554 Views
  • 1 replies
  • 1 likes

Superuser Contribution The Vanished podcast won't play

PlanPremiumCountryUSAMoto X4Operating SystemAndroid version 9 My Question or IssueFor about a month or two I have been unable to play the vanished podcast. I click play and nothing happens. I can listen to it on the computer, but it will not work at ...

  • Visitor
  • Plan Premium Country USA Moto X4 Operating System Android version 9   My Question or Issue For about a month or two I have been unable to play the vanished podcast. I click play and not...
  • Peter
  • Spotify Legend
  • 1921 Views
  • 1 replies
  • 0 likes
  • 1921 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add album to a playlist

PlanPremiumCountryCanadaDeviceGoogle pixel 3Operating SystemAndroid 9 My Question or IssueI am no longer able to add whole albums at once to a playlist. This is incredibly inconvenient, and it used to be possible because I just made new playlists and...

  • Visitor
  • Plan Premium Country Canada Device Google pixel 3 Operating System Android 9   My Question or Issue I am no longer able to add whole albums at once to a playlist. This is incredibly in...
  • Katerina
  • Spotify Legend
  • 1722 Views
  • 1 replies
  • 4 likes
  • 1722 Views
  • 1 replies
  • 4 likes

Superuser Contribution Downloading podcast playlist

Hi, Hope someone can help, as I'm doing my nut with Spotify devs right now. I have a playlist on Premium with lots of podcast episodes on. I wish to listen to these offline when commuting to work. However, on mobile app, there is no option to downloa...

  • Casual Listener
  • Hi,   Hope someone can help, as I'm doing my nut with Spotify devs right now.   I have a playlist on Premium with lots of podcast episodes on. I wish to listen to these offline when com...
  • Katerina
  • Spotify Legend
  • 1942 Views
  • 3 replies
  • 0 likes
  • 1942 Views
  • 3 replies
  • 0 likes

Solved!! Albums not "liked" at the album level still appear in Library | Albums

PlanPremiumCountry Devicedesktop app windowsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNot sure how recent an update this is but I can't remove an album from my "Albums" page in the Libary on any platform if it has on...

  • Regular
  • Plan Premium Country   Device desktop app windows Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Not sure how recent an update this is but I ...
  • Luan
  • Spotify Star
  • 1506 Views
  • 5 replies
  • 0 likes
  • 1506 Views
  • 5 replies
  • 0 likes

Sorting artists alphabetically

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueBRING BACK THE OPTION TO SORT ARTISTS ALPHABETICALLY WITHOUT HAVING TO FOLLOW ARTISTS. LIKE MANY OTHERS, PUT THIS FEATURE BACK A.S...

  • Newbie
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue BRING BACK THE OPTION TO SORT ARTISTS ALPHABETICA...
  • Luan
  • Spotify Star
  • 1378 Views
  • 1 replies
  • 0 likes
  • 1378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast download restarts if you try to play before download has completed

Plan: PremiumCountry: USADevice: LG V50 ThinQOperating System: Android I live in a rural area with slow internet, so I have to download all my podcasts before I listen to them (no streaming). I listen to news podcasts every morning, and am often wait...

  • Casual Listener
  • Plan: Premium Country: USA Device: LG V50 ThinQ Operating System: Android   I live in a rural area with slow internet, so I have to download all my podcasts before I listen to the...
  • Guido
  • Spotify Legend
  • 1228 Views
  • 1 replies
  • 0 likes
  • 1228 Views
  • 1 replies
  • 0 likes

Add saved albums to playlists

PlanPremiumCountryUSADeviceLaptop programOperating SystemWindows 10 My Question or IssueIs there a way to add multiple albums to a playlist at once from your saved albums? Right now you have to drag & drop them into the playlist or right-click on and...

  • Casual Listener
  • Plan Premium Country USA Device Laptop program Operating System Windows 10   My Question or Issue Is there a way to add multiple albums to a playlist at once from your saved albums? Ri...
  • Jollof
  • Composer
  • 2330 Views
  • 1 replies
  • 0 likes
  • 2330 Views
  • 1 replies
  • 0 likes

Transferring Playlist from another region

I have recently moved from the UK to Australia. I have Spotify Premium in both regions. I am unable to get my playlust from my UK device (iPhone 8+ with iOS 12.4.1) to my new Australian device (iPhone XR with iOS 13.1.2). I have managed to share it w...

  • Regular
  • I have recently moved from the UK to Australia. I have Spotify Premium in both regions. I am unable to get my playlust from my UK device (iPhone 8+ with iOS 12.4.1) to my new Australian device (iPhon...
  • user-removed
  • Not applicable
  • 1377 Views
  • 4 replies
  • 0 likes
  • 1377 Views
  • 4 replies
  • 0 likes

Podcast Names Change to True After Scroll

PlanPremiumCountryUnited StatesDeviceAlienware m15 Laptop Operating SystemWindows 10Build1.1.15.448.g00fba0e3 My Question or Issue (Bug)This isnt a critical issue, just something I noticed while using the app. When scrolling down through a podcast, t...

  • Casual Listener
  • Plan Premium Country United States Device Alienware m15 Laptop  Operating System Windows 10 Build 1.1.15.448.g00fba0e3   My Question or Issue (Bug) This isnt a critical issue, j...
  • Loxer
  • Community Legend
  • 2296 Views
  • 3 replies
  • 5 likes
  • 2296 Views
  • 3 replies
  • 5 likes

Superuser Contribution i was wondering about something

so does the free android app still have no access to sort your songs in order, no queue, or actual shuffling and spotify continues to spit in the face to free users who cant afford premium with a barely functional app?

  • Roadie
  •   so does the free android app still have no access to sort your songs in order, no queue, or actual shuffling and spotify continues to spit in the face to free users who cant afford premium wi...
  • Peter
  • Spotify Legend
  • 1849 Views
  • 2 replies
  • 0 likes
  • 1849 Views
  • 2 replies
  • 0 likes

Solved!! Saved Local Files on PC don't play on Mobile

PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueLocal Files were uploaded on PC to Spotify. Songs were added to a playlist and saved/hearted. Both PC and Mobile are connected to same internet. Local Files ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue Local Files were uploaded on PC to Spotify. Songs were added to a playlist a...
  • Gandalf-el-Brown
  • Casual Listener
  • 2894 Views
  • 4 replies
  • 0 likes
  • local files
  • 2894 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unplayable Songs

Plan: PremiumCountry: USADevice: Samsung Galaxy 8Operating System: - My Question or Issue:This problem just occured early this morning. I clicked on an artist I've been listening to a lot recently without any problems, and it says I don't have any pl...

  • Newbie
  •   Plan: Premium Country: USA Device: Samsung Galaxy 8 Operating System: -   My Question or Issue: This problem just occured early this morning. I clicked on an artist I've been ...
  • Petya
  • Community Legend
  • 3382 Views
  • 1 replies
  • 0 likes
  • 3382 Views
  • 1 replies
  • 0 likes

Superuser Contribution All of my downloaded songs were deleted

PlanPremiumCountryIsraelDeviceSamsung Galaxy Note8Operating SystemAndroid Pie My Question or IssueHello, when I restart my phone all of the songs downloaded to my phone are removed and are downloading again. This happens a few times and it's starting...

  • Newbie
  • Plan Premium Country Israel Device Samsung Galaxy Note8 Operating System Android Pie   My Question or Issue Hello, when I restart my phone all of the songs downloaded to my phone are r...
  • Petya
  • Community Legend
  • 1676 Views
  • 1 replies
  • 0 likes
  • 1676 Views
  • 1 replies
  • 0 likes

pre-saved album

Hi, I pre-saved the Euphoria soundtrack by Labrinth a couple days before it was released. There are some songs that I didn't like, so I unsaved them. However, whenever I unsave them, the songs keep coming back, but I want to not have them saved anymo...

  • Newbie
  • Hi, I pre-saved the Euphoria soundtrack by Labrinth a couple days before it was released. There are some songs that I didn't like, so I unsaved them. However, whenever I unsave them, the songs keep c...
  • Loxer
  • Community Legend
  • 2325 Views
  • 1 replies
  • 0 likes
  • pre-saved album
  • 2325 Views
  • 1 replies
  • 0 likes

Recommended songs feature missing on playlists

Plan - PremiumCountry - USADevice - Macbook Air 2017 (OSX 10.14) and Macbook Pro 2013 (10.12) My Question or Issue - The recommended songs feature is missing from the bottom of my playlists. This was a key feature for me for using spotify. It has van...

  • Visitor
  • Plan - Premium Country - USA Device - Macbook Air 2017  (OSX 10.14) and Macbook Pro 2013 (10.12)     My Question or Issue - The recommended songs feature is missing from the b...
  • eltoch
  • Composer
  • 1582 Views
  • 1 replies
  • 2 likes
  • 1582 Views
  • 1 replies
  • 2 likes