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[Android & MacOS] Can't play track filtered in 'Liked Songs'

[Android & MacOS] Can't play track filtered in 'Liked Songs'

Premium user

France

 

Mobile : Xperia Z5 Compact - Android 7.1.1

PC: Mac OS X  10.14.6

 

In either Mac OS X or Android just go to 'Liked Songs' filter to select only a subset of the playlist and try to play.
Nothing happen.
This is working well on standard playlists but not on 'Liked Songs'. This happen since a week at least.

 

Thanks

Reply
2 Replies

Hey there @morvonez!

 

Thanks for reaching out. We'll be happy to help you further.

 

You can start off by logging out from your devices > restarting them > logging back in.

 

If your issue persist after that, could you let us know if you experience the same thing on our web player?

 

Have you noticed if there's a specific filter that hinders playback, like for example a certain artist or album? 

 

If it's possible to ask a family member or a friend to log in on your device to see if they get the same issue, that would also help is a lot with the investigation.

 

Keep us posted on how it goes. We'll be here if you have any other questions. 

ElenaModerator
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It is black magic.
I didn't do anything new, no logout/login or update AFAIK and now it works on all my devices. Even on the title I was experiencing problem yesterday.

 

Nice

 

Thanks for your help.
I will revive the thread if the problem happen again.

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