Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[Android & MacOS] Can't play track filtered in 'Liked Songs'

[Android & MacOS] Can't play track filtered in 'Liked Songs'

Premium user

France

 

Mobile : Xperia Z5 Compact - Android 7.1.1

PC: Mac OS X  10.14.6

 

In either Mac OS X or Android just go to 'Liked Songs' filter to select only a subset of the playlist and try to play.
Nothing happen.
This is working well on standard playlists but not on 'Liked Songs'. This happen since a week at least.

 

Thanks

Reply
2 Replies

Hey there @morvonez!

 

Thanks for reaching out. We'll be happy to help you further.

 

You can start off by logging out from your devices > restarting them > logging back in.

 

If your issue persist after that, could you let us know if you experience the same thing on our web player?

 

Have you noticed if there's a specific filter that hinders playback, like for example a certain artist or album? 

 

If it's possible to ask a family member or a friend to log in on your device to see if they get the same issue, that would also help is a lot with the investigation.

 

Keep us posted on how it goes. We'll be here if you have any other questions. 

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

It is black magic.
I didn't do anything new, no logout/login or update AFAIK and now it works on all my devices. Even on the title I was experiencing problem yesterday.

 

Nice

 

Thanks for your help.
I will revive the thread if the problem happen again.

Suggested posts