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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303468 Views

96 replies

91 likes

  • 303468 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168807 Views

242 replies

44 likes

  • 168807 Views
  • 242 replies
  • 44 likes

Playlist doesn't show all songs

PlanPremium Operating SystemWindows 10 I have opened a new account and moving my playlists and songs from my old account to the new one. I don't have any problems about moving playlists, to move my liked songs I made a new playlist and I added all my...

Newbie

Plan Premium   Operating System Windows 10   I have opened a new account and moving my playlists and songs from my old account to the new one. I don't have any problems about moving p...

PrettyMuchSwiss

Composer

668 Views

1 replies

0 likes

  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution "made for: on repeat" - random songs

PlanPremiumCountryUK DevicePC, Laptop, Samsung S9Operating SystemWin 10, Android My Question or IssueMade for: on repeat has a load of songs in I've never and never would listen to - why? How can I reset my listen to history to get rid of some of the...

Regular

    Plan Premium Country UK   Device PC, Laptop, Samsung S9 Operating System Win 10, Android    My Question or Issue Made for: on repeat has a load of songs in I...

fodder

Regular

2658 Views

6 replies

2 likes

  • 2658 Views
  • 6 replies
  • 2 likes

Casting local file

Looking to cast a shushing file for my daughter. I've added it to my playlist but cannot be played on chrome cast. Anyway to solve this?

Visitor

Looking to cast a shushing file for my daughter. I've added it to my playlist but cannot be played on chrome cast. Anyway to solve this?   

yeltommo

Roadie

3918 Views

2 replies

3 likes

  • 3918 Views
  • 2 replies
  • 3 likes

Playlist Last added song /Random songs added

/PremiumCountry Italy IOS 10 and windows 10 So basically this is not the first time that happens and i had to remake a playlist from 0 even tho was rly bad because i use my playlist in a way that i devide it in sections from when i added a song to th...

Newbie

/Premium Country Italy   IOS 10 and windows 10     So basically this is not the first time that happens and i had to remake a playlist from 0 even tho was rly bad because i use m...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Access to upload music files

PlanFree and looking at upgrading to premiumCountryAustraliaDeviceSamsung galaxy S9+Operating SystemAndroid v9 My Question or IssueHi I'm currently on free Spotify and thinking of changing to premium.At the moment I use Google Play and have purchased...

Visitor

Plan Free and looking at upgrading to premium Country Australia Device Samsung galaxy S9+ Operating System Android v9   My Question or Issue Hi    I'm currently on free Spo...

Emilia_8

Community Legend

611 Views

2 replies

0 likes

  • 611 Views
  • 2 replies
  • 0 likes

Is it possible to categorize the artists in your library?

PlanPremiumCountryUSADevice(Samsung Note 8, Roku device)Operating System(Android) My Question or IssueI have a relatively diverse list of artists that I listen to. Everything from Hard rock to blues to modern country to jazz. I'd like to categorize t...

Regular

Plan Premium Country USA Device (Samsung Note 8, Roku device) Operating System (Android)   My Question or Issue I have a relatively diverse list of artists that I listen to.  Ever...

Tanita408

Regular

1636 Views

4 replies

1 likes

  • 1636 Views
  • 4 replies
  • 1 likes

Superuser Contribution Local files not syncing to iPhone

PlanPremiumDeviceiPhone 8/LaptopOperating SystemiOS 13.3.1 / Windows 10 My Question or IssueHi all, I recently got a new phone and everything synced across nicely, apart from my local files on spotify. This worked on my old phone (iPhone SE, iOS 13.3...

Casual Listener

Plan Premium Device iPhone 8/Laptop Operating System iOS 13.3.1 / Windows 10   My Question or Issue Hi all, I recently got a new phone and everything synced across nicely, apart from my ...

Ivan

Spotify Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Huge Chunk of Liked Songs Missing

PlanPremium (Student)CountryUnited KingdomDeviceMedion Erazer P6679, iPad Air, iPod Touch 5th generationOperating SystemWindows 10, iOS 12, iOS 10 My Question or IssueI opened my Spotify up today to find that all my Liked Songs from between 8th Octob...

Visitor

Plan Premium (Student) Country United Kingdom Device Medion Erazer P6679, iPad Air, iPod Touch 5th generation Operating System Windows 10, iOS 12, iOS 10   My Question or Issue I opene...

429 Views

0 replies

1 likes

  • 429 Views
  • 0 replies
  • 1 likes

Superuser Contribution audiobook didnt play anymore Morgengrauen - the Red from Linda Nagata

PlanPremiumCountryUKDeviceeverywhereOperating SystemeverywhereMy Question or IssueHello the german audibook Morgengrauen - the Red from Linda Nagata just stop playing after title number 100 ??? all later titals do not play anymore but all earlier tit...

Visitor

Plan Premium Country UK Device everywhere Operating System everywhere My Question or Issue Hello the german audibook Morgengrauen - the Red from Linda Nagata just stop playing after title nu...

Ivan

Spotify Legend

1812 Views

2 replies

0 likes

  • 1812 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song Likes are gone (because of albums being reuploaded)

PlanPremiumCountryGermanyDevice(iPhone X, Windows PC)Operating System(iOS 13, Windows 10) My Question or IssueMy general approach when rating songs is to go to the artist page, listen to an album and give likes to songs. From time to time I come back...

Casual Listener

Plan Premium Country Germany Device (iPhone X, Windows PC) Operating System (iOS 13, Windows 10)   My Question or Issue My general approach when rating songs is to go to the artist pag...

zwutz

Casual Listener

6443 Views

17 replies

23 likes

  • 6443 Views
  • 17 replies
  • 23 likes

Remove from Recently Played doesn't work

PlanPremiumCountryNADeviceLaptop, DesktopOperating SystemWindows 10 My Question or Issue Hi. I don't know if this problem is a bug or just a try-and-wait situation, but its kind of annoying. So I decided to clean up my recently played tab because I d...

Visitor

Plan Premium Country NA Device Laptop, Desktop Operating System Windows 10   My Question or Issue   Hi. I don't know if this problem is a bug or just a try-and-wait situation, bu...

399 Views

0 replies

2 likes

  • 399 Views
  • 0 replies
  • 2 likes

Book with 600+ parts only playshalf of them

PlanPremiumCountryBelgiumDeviceLlenovo aptopOperating SystemWindows 10My Question or IssueHi,I was listening toThe Stand - Das letzte Gefecht (Ungekürzt) – Stephen King. It has 666 parts, but after part 200+ it did stop playing and I cant get it to p...

Visitor

Plan Premium Country Belgium Device Llenovo aptop Operating System Windows 10 My Question or Issue Hi, I was listening toThe Stand - Das letzte Gefecht (Ungekürzt) – Stephen King. It has 66...

396 Views

0 replies

1 likes

  • 396 Views
  • 0 replies
  • 1 likes

Is there a way to see how many songs are on a playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OneByBoo

Roadie

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can one disable a playlist's impact on algorithm somehow?

PlanPremiumCountryPoland My Question or IssueHi!In one of the articles I found on Discover Weekly there was a mention that adding songs to playlists is more indicative of one's music taste than liking it by clicking the heart button.I have several pl...

Casual Listener

Plan Premium Country Poland   My Question or Issue Hi! In one of the articles I found on Discover Weekly there was a mention that adding songs to playlists is more indicative of one's mus...

DeutscheGabanna

Casual Listener

2571 Views

2 replies

0 likes

  • 2571 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music and Fans First

I just joined spotify from apple music just for the Fans first exclusives. I can’t find much info on the algorithm of how Fans First works exactly. I’m a DJ (25+ years) and I like and listen to music from almost every decade and genre - which makes i...

Casual Listener

  I just joined spotify from apple music just for the Fans first exclusives. I can’t find much info on the algorithm of how Fans First works exactly.     I’m a DJ (25+ years) a...

Katerina

Spotify Legend

2969 Views

2 replies

0 likes

  • 2969 Views
  • 2 replies
  • 0 likes

Superuser Contribution what is wrong with my spotify on ps4?

so on console when i listen to my music.. another song starts randomly. and there are no other devices connected to my account. i thought downloading the app again would fix it.. and it did for a little while. but it starting happening again. please ...

Newbie

so on console when i listen to my music.. another song starts randomly. and there are no other devices connected to my account. i thought downloading the app again would fix it.. and it did for a lit...

Ivan

Spotify Legend

730 Views

1 replies

0 likes

  • 730 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top Fan Spelling Error

PlanPremiumCountryUSADeviceHuawei Mate 10Operating SystemAndroid 9 My Question or IssueIn the Top Fans notification, you misspelt "You're" as "Your". I don't feel very special as a top 1% fan if you can't even get you're spelling correct. Attached is...

Casual Listener

Plan Premium Country USA Device Huawei Mate 10 Operating System Android 9   My Question or Issue In the Top Fans notification, you misspelt "You're" as "Your".  I don't feel ...

user-removed

Not applicable

880 Views

3 replies

0 likes

  • 880 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't find explicit

Hello why can't i seem to find iam not a human being 1&2 explicit versions on the discrophy and thanks

Casual Listener

Hello why can't i seem to find iam not a human being 1&2 explicit versions on the discrophy and thanks 

Zintius

Casual Listener

616 Views

2 replies

0 likes

  • 616 Views
  • 2 replies
  • 0 likes

Superuser Contribution Restoring an Old Version of a Personal Playlist

Hey!I created a collaborative playlist to share with my boyfriend and recently a bunch of songs were added to it that neither him nor I added. I removed all the new songs but it feels like a lot of my music was deleted by whoever put that music on it...

Newbie

Hey! I created a collaborative playlist to share with my boyfriend and recently a bunch of songs were added to it that neither him nor I added. I removed all the new songs but it feels like a lot of...

Ivan

Spotify Legend

2777 Views

1 replies

0 likes

Randomly deleted Songs
restore
  • 2777 Views
  • 1 replies
  • 0 likes