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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

-Karma-

Roadie

288866 Views

89 replies

88 likes

  • 288866 Views
  • 89 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

148936 Views

232 replies

44 likes

  • 148936 Views
  • 232 replies
  • 44 likes

Local files

PlanPremiumCountryThe Netherlands DeviceiPhone XR and Macbook Air 2019Operating SystemiOS 13.3.1 and macOS Catalina 10.15.3 My Question or IssueHi,Since the new update (Version 8.5.46) i’m having trouble with playing my local files on my phone. I can...

Visitor

Plan Premium Country The Netherlands  Device iPhone XR and Macbook Air 2019 Operating System iOS 13.3.1 and macOS Catalina 10.15.3   My Question or Issue Hi, Since the new update...

PrettyMuchSwiss

Composer

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

lost playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had issues with my Spotify account with regards to my Vodafone mo that payments. I onl...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I h...

PrettyMuchSwiss

Composer

764 Views

6 replies

0 likes

  • 764 Views
  • 6 replies
  • 0 likes

Superuser Contribution Artists I liked the songs for

Hi,After swithing from Apple Music to Google Music 2 years ago, I'm now switching from Google Music to Spotify.Maybe I should write something about this on a blog lol... My question is about the philosophy of library management.In AppleMusic and Goog...

Casual Listener

Hi, After swithing from Apple Music to Google Music 2 years ago, I'm now switching from Google Music to Spotify. Maybe I should write something about this on a blog lol... 🙂 My question is abou...

Buliwif

Casual Listener

457 Views

3 replies

0 likes

  • 457 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not all followed artists showing under Followed Artists.

PlanPremiumCountryUSA Device(PC, Android Phone, Android Tablet, Sony T.V., Ps4, Xbox)Operating System(Win10, Oreo, Android t.v.) My Question or IssueNo more than 1002 followed artists shown at any given time. I can add new artists and they will show ...

Regular

Plan Premium Country USA   Device (PC, Android Phone, Android Tablet, Sony T.V., Ps4, Xbox) Operating System (Win10, Oreo, Android t.v.)   My Question or Issue No more than 1002 ...

Ivan

Spotify Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Access to upload music files

PlanFree and looking at upgrading to premiumCountryAustraliaDeviceSamsung galaxy S9+Operating SystemAndroid v9 My Question or IssueHi I'm currently on free Spotify and thinking of changing to premium.At the moment I use Google Play and have purchased...

Visitor

Plan Free and looking at upgrading to premium Country Australia Device Samsung galaxy S9+ Operating System Android v9   My Question or Issue Hi    I'm currently on free Spo...

Emilia_8

Community Legend

560 Views

2 replies

0 likes

  • 560 Views
  • 2 replies
  • 0 likes

My fave song is gone

i have an iPhone 8, and premium family. My fave song Free - Netbuse is gone. I had it on multiple playlists and now it’s gone!!!

Visitor

i have an iPhone 8, and premium family. My fave song Free - Netbuse is gone. I had it on multiple playlists and now it’s gone!!!

Emilia_8

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Undo all changes to my spotify library made in the last 12 hours

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease undo all changes to my library in the past 12 hours, My library is all messed up with ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please ...

Mario

Spotify Legend

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

"Liked Songs" playlist have all my saved albums

PlanPremiumCountryPortugalDeviceiPhone7Operating SystemLast iOS version My Question or Issue So, sometimes I'm going through my saved albums and I press "like song" - that is great, since I have a liked songs playlist. But no, that automatic playlist...

Casual Listener

  Plan Premium Country Portugal Device iPhone7 Operating System Last iOS version   My Question or Issue   So, sometimes I'm going through my saved albums and I press "like ...

dinomight

Spotify Star

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Is it possible to categorize the artists in your library?

PlanPremiumCountryUSADevice(Samsung Note 8, Roku device)Operating System(Android) My Question or IssueI have a relatively diverse list of artists that I listen to. Everything from Hard rock to blues to modern country to jazz. I'd like to categorize t...

Regular

Plan Premium Country USA Device (Samsung Note 8, Roku device) Operating System (Android)   My Question or Issue I have a relatively diverse list of artists that I listen to.  Ever...

Tanita408

Regular

1548 Views

4 replies

1 likes

  • 1548 Views
  • 4 replies
  • 1 likes

músicas de artista que sumiram

Olá, Uma parte da discografia do Spyro Gyra sumiu do Spotify, os álbuns anteriores a 1989. Gostaria de saber por que esses álbuns foram retirados da plataforma. Grato pela atenção.Rodrigo Hallu Palma

Casual Listener

Olá,    Uma parte da discografia do Spyro Gyra sumiu do Spotify, os álbuns anteriores a 1989. Gostaria de saber por que esses álbuns foram retirados da plataforma. Grato pela atenção. Ro...

shrdmk54eewwupd

Casual Listener

869 Views

2 replies

0 likes

  • 869 Views
  • 2 replies
  • 0 likes

Android Auto has problems with many playlists in your account

Hi, when i try to view my playlists via Android Auto, i just see a loading animation (green circle). nothing happens even after 10mins. A fresh new spotify account doesnt have the problem. so its clearly a problem when you have an account with alot p...

Regular

Hi,   when i try to view my playlists via Android Auto, i just see a loading animation (green circle). nothing happens even after 10mins.   A fresh new spotify account doesnt have the p...

RmnZ

Regular

1067 Views

1 replies

0 likes

  • 1067 Views
  • 1 replies
  • 0 likes

Playlist Last added song /Random songs added

/PremiumCountry Italy IOS 10 and windows 10 So basically this is not the first time that happens and i had to remake a playlist from 0 even tho was rly bad because i use my playlist in a way that i devide it in sections from when i added a song to th...

Newbie

/Premium Country Italy   IOS 10 and windows 10     So basically this is not the first time that happens and i had to remake a playlist from 0 even tho was rly bad because i use m...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Huge Chunk of Liked Songs Missing

PlanPremium (Student)CountryUnited KingdomDeviceMedion Erazer P6679, iPad Air, iPod Touch 5th generationOperating SystemWindows 10, iOS 12, iOS 10 My Question or IssueI opened my Spotify up today to find that all my Liked Songs from between 8th Octob...

Visitor

Plan Premium (Student) Country United Kingdom Device Medion Erazer P6679, iPad Air, iPod Touch 5th generation Operating System Windows 10, iOS 12, iOS 10   My Question or Issue I opene...

414 Views

0 replies

1 likes

  • 414 Views
  • 0 replies
  • 1 likes

Remove from Recently Played doesn't work

PlanPremiumCountryNADeviceLaptop, DesktopOperating SystemWindows 10 My Question or Issue Hi. I don't know if this problem is a bug or just a try-and-wait situation, but its kind of annoying. So I decided to clean up my recently played tab because I d...

Visitor

Plan Premium Country NA Device Laptop, Desktop Operating System Windows 10   My Question or Issue   Hi. I don't know if this problem is a bug or just a try-and-wait situation, bu...

373 Views

0 replies

2 likes

  • 373 Views
  • 0 replies
  • 2 likes

Is there a way to see how many songs are on a playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OneByBoo

Roadie

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Book with 600+ parts only playshalf of them

PlanPremiumCountryBelgiumDeviceLlenovo aptopOperating SystemWindows 10My Question or IssueHi,I was listening toThe Stand - Das letzte Gefecht (Ungekürzt) – Stephen King. It has 666 parts, but after part 200+ it did stop playing and I cant get it to p...

Visitor

Plan Premium Country Belgium Device Llenovo aptop Operating System Windows 10 My Question or Issue Hi, I was listening toThe Stand - Das letzte Gefecht (Ungekürzt) – Stephen King. It has 66...

356 Views

0 replies

1 likes

  • 356 Views
  • 0 replies
  • 1 likes

Solved!! Sorting Playlist

Can you please, please, please sort playlist alphabetically instead of random order?

Casual Listener

Can you please, please, please sort playlist alphabetically instead of random order?  

AlBelanger

Casual Listener

1270 Views

4 replies

0 likes

  • 1270 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can one disable a playlist's impact on algorithm somehow?

PlanPremiumCountryPoland My Question or IssueHi!In one of the articles I found on Discover Weekly there was a mention that adding songs to playlists is more indicative of one's music taste than liking it by clicking the heart button.I have several pl...

Casual Listener

Plan Premium Country Poland   My Question or Issue Hi! In one of the articles I found on Discover Weekly there was a mention that adding songs to playlists is more indicative of one's mus...

DeutscheGabanna

Casual Listener

2473 Views

2 replies

0 likes

  • 2473 Views
  • 2 replies
  • 0 likes

Superuser Contribution what is wrong with my spotify on ps4?

so on console when i listen to my music.. another song starts randomly. and there are no other devices connected to my account. i thought downloading the app again would fix it.. and it did for a little while. but it starting happening again. please ...

Newbie

so on console when i listen to my music.. another song starts randomly. and there are no other devices connected to my account. i thought downloading the app again would fix it.. and it did for a lit...

Ivan

Spotify Legend

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playlists don't load for significant amounts of time (45 minutes to an hour)

PlanFreeUnited States DeviceMacbook 2010 (A1342), but affects all OSes of desktop I have used Operating SystemmacOS High Sierra 10.13.6, but affects all OSes of desktop I have used Whenever I open Spotify on any of its native Desktop editions (not in...

Gig Goer

Plan Free United States   Device Macbook 2010 (A1342), but affects all OSes of desktop I have used  Operating System macOS High Sierra 10.13.6, but affects all OSes of desk...

Mario

Spotify Legend

1425 Views

1 replies

0 likes

Broken songs
frozen
Longtime issue
  • 1425 Views
  • 1 replies
  • 0 likes