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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

-Karma-

Roadie

288661 Views

89 replies

88 likes

  • 288661 Views
  • 89 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

148594 Views

231 replies

44 likes

  • 148594 Views
  • 231 replies
  • 44 likes

Superuser Contribution Playlists Interrupted by non-saved music

I keep getting AC/DC, Nickelback, and Motley Crew interrupting my playlists. What the heck is going on?!! Each time I pick a new playlist to get rid of the queue, these songs appear. DeviceiPhone 8

Visitor

I keep getting AC/DC, Nickelback, and Motley Crew interrupting my playlists.  What the heck is going on?!! Each time I pick a new playlist to get rid of the queue, these songs appear.  &nb...

Ivan

Spotify Legend

575 Views

1 replies

1 likes

  • 575 Views
  • 1 replies
  • 1 likes

Superuser Contribution All of my saved albums and playlists are gone?

PlanPremiumCountry Australia Device Samsung Galaxy S9(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been a premium member for years and my payments are st...

Visitor

Plan Premium Country Australia    Device Samsung Galaxy S9 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android  (iOS 10, Android Oreo, Windows 10,...

Mario

Spotify Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs/artists I don't like won't save

PlanPremium StudentCountryUSA DeviceSamsung GalaxyOperating SystemAndroid My Question or IssueIf I mark a song/artist (on my daily mixes, for example) as something I don't want to listen to ("don't play this"), it won't save and the next day those so...

Casual Listener

Plan Premium Student Country USA   Device Samsung Galaxy Operating System Android    My Question or Issue If I mark a song/artist (on my daily mixes, for example) as somethi...

Ivan

Spotify Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I "like" some songs? - for instance Limelight by Colin James and Colin Linden?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivan

Spotify Legend

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists List

Plan: PremiumCountry: UKDevice: PC / SamsungOperating SystemWindows 10 / Android My Question or Issue Where all my liked artists gone?? I go to my library and into the Artists tab and there's about 8 artists showing - out of the dozens that I previou...

Visitor

Plan: Premium Country: UK Device: PC / Samsung Operating System Windows 10 / Android   My Question or Issue   Where all my liked artists gone?? I go to my library and into the ...

Ivan

Spotify Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution which playlist this song already

PlanPremiumCountryIsraelDeviceOnePlus7 , laptopOperating Systemandroid, windows 10 My Question or Issuei know this question up here a lot but i still not understand how in 2020 one of most important future for me still not get to Spotify. let say i h...

Roadie

Plan Premium Country Israel Device OnePlus7 , laptop Operating System android, windows 10   My Question or Issue i know this question up here a lot but i still not understand how in 20...

Mario

Spotify Legend

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline downloads keep getting deleted

Hello, I would like help regarding the downloaded songs in my library, as well as playlists and albums/podcasts.PlanPremiumCountryMexicoDeviceiPhone 11Operating SystemiOS 13.3.1 My Question or IssueFor a few weeks now, I open the app, as I always do ...

Visitor

Hello, I would like help regarding the downloaded songs in my library, as well as playlists and albums/podcasts. Plan Premium Country Mexico Device iPhone 11 Operating System iOS 13.3.1 &nb...

Ivan

Spotify Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Undo block a song

My Question or IssueI accidentally blocked a couple of songs, by touching the button indicated in the attached images. I don't even remember what songs they we're and i would like to know how to undo that action.

Visitor

My Question or Issue I accidentally blocked a couple of songs, by touching the button indicated in the attached images. I don't even remember what songs they we're and i would like to know how to un...

Mario

Spotify Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Song Displayed issue NOT resolved YET !....wth !...SOS !

Plan PremiumCountry USADevice LG Android Phone/Windows Desktop/ Amazon Fire Tablet ....so for the 5+ years that I have been a generally satisfied PREMIUM subscriber to Spotify, I notice that frequently the next or last song played is displayed INSTEA...

Newbie

Plan   Premium Country   USA Device  LG Android Phone/Windows Desktop/ Amazon Fire Tablet   ....so for the 5+ years that I have been a generally satisfied PREMI...

wmhmead

Visitor

570 Views

2 replies

0 likes

  • 570 Views
  • 2 replies
  • 0 likes

New releases on top of homepage

Andriod app version 8.5.46.859 I have set my notifications settings so that I don't get notifications for new music through Spotify. I use Spotify to listen to tracks I already know of, not to "discover" new music, I have different channels for that....

Regular

Andriod app version 8.5.46.859   I have set my notifications settings so that I don't get notifications for new music through Spotify. I use Spotify to listen to tracks I already know of, not ...

883 Views

0 replies

0 likes

  • 883 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked Songs playlist waiting error

PlanPremiumCountryUnited States DeviceIPhone X, DesktopOperating SystemiOS 10, Windows 10 My Question or IssueHello, on both of my devices (my desktop and my phone) my liked songs playlist keeps saying it's waiting for download for offline but I can'...

Casual Listener

Plan Premium Country United States   Device IPhone X, Desktop Operating System iOS 10, Windows 10   My Question or Issue Hello, on both of my devices (my desktop and my phone) my...

AStickofButter

Casual Listener

592 Views

2 replies

0 likes

  • 592 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Favorite songs from Artist

I am unable to see my favorite songs from specific artists on the Web player. I used to click my Library > Artist and all my favorite songs would be listed and I just click Shuffle Play. I sometimes even just want to hear my favorite songs from a cer...

Regular

I am unable to see my favorite songs from specific artists on the Web player.   I used to click my Library > Artist and all my favorite songs would be listed and I just click Shuffle Play. ...

Xenia

Moderator

4221 Views

1 replies

0 likes

Artists Favorites
liked songs
  • 4221 Views
  • 1 replies
  • 0 likes

Local Files

I have some local files in my old iTunes folder on my W10 Desktop PC which I want to add to my iOS devices however I do not have WiFi on the PC. I have added a playlist and tracks successfully on the PC. The PC is connected to Ethernet and my devices...

Visitor

I have some local files in my old iTunes folder on my W10 Desktop PC which I want to add to my iOS devices however I do not have WiFi on the PC. I have added a playlist and tracks successfully on the...

1028 Views

0 replies

0 likes

  • 1028 Views
  • 0 replies
  • 0 likes

There's songs on last played i didn't even listen

I literally see new songs i didnt listen in any time of my life. It's like someone else is using my account (i already make sure that its closed in any other device appart from my cellphone). Anyone found this too? Need support asap

Visitor

I literally see new songs i didnt listen in any time of my life. It's like someone else is using my account (i already make sure that its closed in any other device appart from my cellphone). Anyone ...

Emilia_8

Community Legend

1626 Views

1 replies

0 likes

  • 1626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Out of Order

PlanPremiumCountryUSADeviceiPhone X, Ipad (6th generation), and Dell LaptopMy Question or IssueWhen my liked songs are put in order by title, multiple of the songs will get skipped while playing them. For example, if I'm listening to "If I Die Young"...

Newbie

Plan Premium Country USA Device iPhone X, Ipad (6th generation), and Dell Laptop My Question or Issue When my liked songs are put in order by title, multiple of the songs will get skipped whil...

Xenia

Moderator

1385 Views

2 replies

1 likes

  • 1385 Views
  • 2 replies
  • 1 likes

Problem to synchronize local files.

PlanPremiumCountryBelgiumDeviceIphone 6Operating SystemIOS12My Question or IssueIs-it possible to synchronize my local songs when my computer is connected by interneth (with a cable) ? Thank For your help.

Casual Listener

  Plan Premium Country Belgium Device Iphone 6 Operating System IOS12 My Question or Issue Is-it possible to synchronize my local songs when my computer is connected by interneth (with...

Brunelicia

Community Legend

1165 Views

1 replies

0 likes

  • 1165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Show Complete and Incomplete Album Toggle Option?

Ever since a few updates ago, all of the songs I saved individually saved to 'liked songs', which is fine but I miss them saving under albums and just having the songs I liked saved in each album show up. I am someone who browses my music by artwork ...

Regular

Ever since a few updates ago, all of the songs I saved individually saved to 'liked songs', which is fine but I miss them saving under albums and just having the songs I liked saved in each album sho...

Mario

Spotify Legend

904 Views

3 replies

0 likes

Albums
liked songs
  • 904 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist folders not syncing across devices?

I just found out you could sort your playlists into folders on desktop, which was awesome because that's something I've been wanting for a while. So I sorted all my playlists into appropriate folders... ...then I opened the app and it's completely of...

Newbie

I just found out you could sort your playlists into folders on desktop, which was awesome because that's something I've been wanting for a while. So I sorted all my playlists into appropriate folders...

Katerina

Spotify Legend

2673 Views

2 replies

1 likes

Android
Folder Playlist
library malfunction
playlist folders
Playlist Organization
Playlist Placement
Sync issue
synching devices
  • 2673 Views
  • 2 replies
  • 1 likes

Superuser Contribution Não consigo mais curtir músicas

PlanPremium CountryBrazil Operating SystemAndroid Oreo My Question or Issue Olá, desde o dia 09/02/2020 não consigo mais curtir músicas. Aparece uma tela com a mensagem abaixo:TOTALMENTE CHEIOSua coleção está demais! Não há mais espaço na Sua Bibliot...

Visitor

Plan Premium   Country Brazil   Operating System Android Oreo   My Question or Issue   Olá, desde o dia 09/02/2020 não consigo mais curtir músicas. Aparece uma t...

Mario

Spotify Legend

3516 Views

1 replies

0 likes

  • 3516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are some bands listed but their music does not play?

PlanPremiumCountry USA DeviceiPhone 8, and PCOperating System(iOS 13, Windows 10 My Question or IssueWhy are some bands listed but their music does not play? Man or Astro-Man for instance. Their music used to play but has not for quite a few months n...

Casual Listener

Plan Premium Country USA   Device iPhone 8, and PC Operating System (iOS 13,  Windows 10   My Question or Issue Why are some bands listed but their music does not play? ...

Petya

Community Legend

2722 Views

2 replies

0 likes

  • 2722 Views
  • 2 replies
  • 0 likes