Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Hey Spotify,im a subscriber since a long time and recently i found out that you have audiobooks. Im very greatful for that but the user experience is pretty ... awful. 2 Features which would make the experience a lot bettter are: 1. Bookmarks ... The...
Hey Spotify, im a subscriber since a long time and recently i found out that you have audiobooks. Im very greatful for that but the user experience is pretty ... awful. 2 Features which would make t...
Casual Listener
1480 Views
3 replies
5 likes
starting today, none of my downloaded tracks would play offline. I updated the app and tried redownloading them, but nothing has worked. is anyone else experiencing the same problem?
starting today, none of my downloaded tracks would play offline. I updated the app and tried redownloading them, but nothing has worked. is anyone else experiencing the same problem?
Spotify Legend
772 Views
1 replies
1 likes
Last year Spotify secretly made editing playlists a premium feature for iOS, suddenly today editing playlists with the web app doesn't seem to be working either, does anybody have any inside information if this is a premium feature now also?
Last year Spotify secretly made editing playlists a premium feature for iOS, suddenly today editing playlists with the web app doesn't seem to be working either, does anybody have any inside informat...
Roadie
784 Views
3 replies
0 likes
PlanPremiumCountryUSADevice(iMac, iPhone, Windows PC, Roku, Android TV)Operating System(Windows 10, iOS 13, etc.) My Question or IssueIt's pretty simple. You used to be able to import songs from your phone into Spotify. I did that. Now, I want to rem...
Plan Premium Country USA Device (iMac, iPhone, Windows PC, Roku, Android TV) Operating System (Windows 10, iOS 13, etc.) My Question or Issue It's pretty simple. You used to be able ...
Moderator
713 Views
3 replies
0 likes
Hey,I am not sure if this is the right part of forum where to ask this question, but I found few songs, which are missing from otherwise available albums.For example songCaligula's Horse - Song for Noone from album In Contact.Leprous - From the Flame...
Hey, I am not sure if this is the right part of forum where to ask this question, but I found few songs, which are missing from otherwise available albums. For example song Caligula's Horse - So...
Community Legend
601 Views
1 replies
0 likes
I'm Kevin Alexander. I released my album The Lovely a few years ago. I'm about to release another album. I'be hesitant to promote my music on Spotify because, from the start, somebody else's music pops up when you type in "Kevin Alexander." It's an a...
I'm Kevin Alexander. I released my album The Lovely a few years ago. I'm about to release another album. I'be hesitant to promote my music on Spotify because, from the start, somebo...
Community Legend
445 Views
1 replies
0 likes
Plan PremiumCountryDenmarkDevice(Macbook 15" late 2013, Desktop PC, iPhone X)Operating System(iOS 13, Windows 10, OSX) My Question or IssueHi all! I've been annoyed by a problem for quite a while but haven't gotten around to trying a fix so now I hop...
Plan Premium Country Denmark Device (Macbook 15" late 2013, Desktop PC, iPhone X) Operating System (iOS 13, Windows 10, OSX) My Question or Issue Hi all! I've been ann...
Community Legend
2576 Views
3 replies
0 likes
PlanPremiumCountrySwedenDeviceiPhone XS MAXOperating SystemiOS 12.3.1 My Question or IssueThe latest update seems to have added a "Liked Songs" list and it seems to have auto-added around 4000 songs to it. These are songs I haven't actually liked or ...
Plan Premium Country Sweden Device iPhone XS MAX Operating System iOS 12.3.1 My Question or Issue The latest update seems to have added a "Liked Songs" list and it seems to have auto...
Visitor
47363 Views
7 replies
20 likes
I've logged in and out, and I've redownloaded the application. If I create a new playlist, it won't display on my profile. They're all set to public by default and even if I "make secret" and then "make public," they won't show up. I don't know what ...
I've logged in and out, and I've redownloaded the application. If I create a new playlist, it won't display on my profile. They're all set to public by default and even if I "make secret" and then "m...
Spotify Legend
884 Views
3 replies
0 likes
Hey all.I've been using Spotify now for years and years, but I have been ignoring a problem I have been having for a couple of years and now its just kind of an anoyance:I have a set of songs, in my 'Liked Songs' playlist, that cant be removed.I've p...
Hey all. I've been using Spotify now for years and years, but I have been ignoring a problem I have been having for a couple of years and now its just kind of an anoyance: I have a set of songs, in...
Moderator
1122 Views
9 replies
0 likes
Hi, I've recently changed my computer and all my local files are now gone. However Spotify remember the titles which composed my playlists even if I'm now anable to read them (local files not any more reachable on my new computer). Do I have the poss...
Hi, I've recently changed my computer and all my local files are now gone. However Spotify remember the titles which composed my playlists even if I'm now anable to read them (local...
Roadie
1491 Views
1 replies
0 likes
Hi, I am currently on a chromebook on spotify web player and theres this error where spotify opens with different genres and stuff, when i click on view on spotify it opens up the same exact tab and i cant get into spotify and listen to my own music.
Hi, I am currently on a chromebook on spotify web player and theres this error where spotify opens with different genres and stuff, when i click on view on spotify it opens up the same exact tab and ...
Roadie
1015 Views
1 replies
2 likes
Hello. This is less of an issue from my part and more of an inquiry about the renaming of a band. I wanted to listen to an album titled 'Band On The Run'' by Paul McCartney & Wings, so I sorted my playlist by alphabetical order and scrolled on down t...
Hello. This is less of an issue from my part and more of an inquiry about the renaming of a band. I wanted to listen to an album titled 'Band On The Run'' by Paul McCartney & Wings, so I sorted m...
Roadie
1835 Views
3 replies
1 likes
PlanPremiumCountry Canada Device(iPhone 6s, PCOperating SystemiOS 13, Windows 10 My Question or IssueI tried to add another local file song to my playlist like I always do but this time it didn't work. Instead it disappeared from the playlist. I trie...
Plan Premium Country Canada Device (iPhone 6s, PC Operating System iOS 13, Windows 10 My Question or Issue I tried to add another local file song to my playlist like...
Casual Listener
986 Views
2 replies
0 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! The thumbs up and thumbs down functions are no longer present in any of my spotify radios. ...
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello! The t...
Visitor
669 Views
2 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy S5, SM-G900FOperating SystemAndroid Version 6.0.1Spotify app version8.5.48.1049 My Question or IssueI have been a Premium member since 2012 with several cellphones working fine playing Spotify Music. No su...
Plan Premium Country Norway Device Samsung Galaxy S5, SM-G900F Operating System Android Version 6.0.1 Spotify app version 8.5.48.1049 My Question or Issue I have been a Premium mem...
Casual Listener
1532 Views
2 replies
0 likes
PlanPremium FamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy question is after creating a playlist containing some songs that I haven't "Liked". Is t...
Plan Premium Family Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My qu...
Spotify Legend
530 Views
1 replies
1 likes
PlanPremiumCountryNetherlands / HollandDeviceXbox One (Original, not the S or X or Scorpio or something) Operating SystemDon't have any idea. My Question or IssueHii all! When scrolling through my (big) playlist (405 songs) i suddenly get the "Someth...
Plan Premium Country Netherlands / Holland Device Xbox One (Original, not the S or X or Scorpio or something) Operating System Don't have any idea. My Question or Issue H...
Music Fan
1504 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueFor years when I double clicked a playlist with shuffle turned off, the most recent song addition in the playlist would play. With your latest update it now al...
Plan Premium Country USA Device Desktop Computer Operating System Windows 10 My Question or Issue For years when I double clicked a playlist with shuffle turned off, the mo...
Casual Listener
885 Views
2 replies
2 likes
Plan: Family Premium / Duo (just switched)Country: Canada Device: MacOS, iOS, Web PlayerOperating SystemLatest iOS, any web browser My Question or IssueWhen I open up Spotify the Recently Played item is out of date, and no new album, artist, or song ...
Plan: Family Premium / Duo (just switched) Country: Canada Device: MacOS, iOS, Web Player Operating System Latest iOS, any web browser My Question or Issue When I open up Spot...
Casual Listener
908 Views
2 replies
0 likes
