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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302846 Views

96 replies

91 likes

  • 302846 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

robigouk

Composer

167136 Views

241 replies

44 likes

  • 167136 Views
  • 241 replies
  • 44 likes

Offline Mode Problems

When I changed to offline mode, some of my playlists were deleted and I have to download again. How i can solve this problem?

Visitor

When I changed to offline mode, some of my playlists were deleted and I have to download again. How i can solve this problem?

409 Views

0 replies

0 likes

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Disappeared playlist after shutting down

(Plan: Free / Country: Vietnam / Device: Dell XPS 13 2016 / Operating System: Windows 10) Yesterday night I cut all the songs (>100) from a public playlist of mine and paste it in a new, secret one to get rid of every followers. During bed, my comput...

Casual Listener

(Plan: Free / Country: Vietnam / Device: Dell XPS 13 2016 / Operating System: Windows 10)   Yesterday night I cut all the songs (>100) from a public playlist of min...

ndanh

Casual Listener

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Local files not syncing

I recently downloaded local files onto my mac and created a playlist with them. When I try to sync the music to my iPhone, it does not work. The playlist with the songs shows up, but there are no songs in the playlist on my phone. What can I do to re...

Newbie

I recently downloaded local files onto my mac and created a playlist with them. When I try to sync the music to my iPhone, it does not work. The playlist with the songs shows up, but there are no son...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
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Shuffle

Can Spotify please make the Shuffle feature purely random? Also make it so when the app is closed, shuffle either continues or a new list is made. Do it or I'm moving to another service. I'm sick of listening to the same 50 songs out of a 1000+ playl...

Casual Listener

Can Spotify please make the Shuffle feature purely random? Also make it so when the app is closed, shuffle either continues or a new list is made. Do it or I'm moving to another service. I'm sick of ...

439 Views

0 replies

0 likes

Mobile
Shuffle Algorithm
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Solved!! Spotify wrapped

Can I rewatch my Spotify history about my 2019 wrapped? 

Visitor

Can I rewatch my Spotify history about my 2019 wrapped? 

Emilia_8

Community Legend

7510 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Playlist curation

PlanFree/PremiumCountryUSADeviceDesktop and Mobile (Android)Operating SystemWindows and Android My Question or IssueIs there a way to see what playlists a song is already a part of (personal playlists)? It would be fantastic if when you went to add a...

Newbie

Plan Free/Premium Country USA Device Desktop and Mobile (Android) Operating System Windows and Android   My Question or Issue Is there a way to see what playlists a song is already a p...

isi_rc

Gig Goer

743 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Songs download while on cellular?

PlanPremiumCountrySwedenDevice(iPhone 8+, iPhone XS Max) My Question or IssueHey, I have a problem where songs that I add to my playlist gets downloaded wether I’m on WiFi or not. This is causing large data usage. I have the download via cell option ...

Visitor

Plan Premium Country Sweden Device (iPhone 8+, iPhone XS Max)   My Question or Issue Hey, I have a problem where songs that I add to my playlist gets downloaded wether I’m on WiFi or not...

Petya

Community Legend

690 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution If I download an album on my iPhone, will that album automatically download on my other two devices?

PlanPremiumCountryUSADeviceiPhone 11 Pro, iPad Pro, Mac book pro My Question or IssueIf I download an album on my iPhone, will that album automatically download on my other two devices? Can you turn this feature on and off? Does it work the same with...

Visitor

  Plan Premium Country USA Device iPhone 11 Pro, iPad Pro, Mac book pro   My Question or Issue If I download an album on my iPhone, will that album automatically download on my oth...

Mario

Spotify Legend

664 Views

1 replies

0 likes

Albums
downloaded
likes
Playlists
saved
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Solved!!Superuser Contribution Song not playing correctly

PlanPremium CountryUS DeviceGalaxy S10+ and webplayer (Chrome) My Question or IssueThere is a particular track that is playing garbled and repeating a short section. It does so every time I play the track, on both phone and web via Chrome.Artist - Th...

Regular

  Plan Premium   Country US   Device Galaxy S10+ and webplayer (Chrome)     My Question or Issue There is a particular track that is playing garbled and repeating...

Petya

Community Legend

1043 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Guess this’ll do

Been looking for somewhere to leave feedback but I’ll say what I want to here instead. i love the new update. Seeing the album cover looks gorgeous in playlists. With the addition of showing both whether a song is downloaded and whether it is ‘liked’...

Newbie

Been looking for somewhere to leave feedback but I’ll say what I want to here instead.   i love the new update. Seeing the album cover looks gorgeous in playlists. With the addition of showing...

Katerina

Spotify Legend

1544 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution The "Recently played" list shows songs I've never played

PlanPremium DeviceOnePlus 6T, MacBookPro, Windows 10 DesktopOperating SystemiOS 13, Android 10, Windows 10 My Question or IssueI keep seeing random songs / artists showing up in my "Recently Played" list. I've reset my password and logged out from al...

Regular

Plan Premium   Device OnePlus 6T, MacBookPro, Windows 10 Desktop Operating System iOS 13, Android 10, Windows 10   My Question or Issue I keep seeing random songs / artists showing...

Alex

Spotify Legend

11398 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

Superuser Contribution Accidentaly hidden a song in my "Liked songs" playlist

PlanFreeDeviceSamsung Galaxy A8 2018Operating SystemAndroid My Question or IssueI accidently pressed the hide button on a song from my "Liked songs" playlist. The song still appears in the list but it's faded/hiden(See "Too good at goodbyes" in the s...

Visitor

Plan Free Device Samsung Galaxy A8 2018 Operating System Android   My Question or Issue I accidently pressed the hide button on a song from my "Liked songs" playlist. The song still appe...

Katerina

Spotify Legend

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Cannot remove songs

PlanPremiumCountryUSADevice(Pixel 1)Operating System(Android 10) My Question or IssueDeleted songs keep showing up. I have 1. unliked them, 2. removed from playlist, and 3. removed from queue. AND THEY STILL SHOW UP AND PLAY.

Regular

Plan Premium Country USA Device (Pixel 1) Operating System (Android 10)   My Question or Issue Deleted songs keep showing up. I have 1. unliked them, 2. removed from playlist, and 3. r...

Brunelicia

Community Legend

617 Views

1 replies

0 likes

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  • 1 replies
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Shuffled playlist won't play songs recently added to the playlist

PlanPremiumCountryUSADeviceSamsung Galaxy S7 Edge, DesktopsOperating SystemDesktop (Windows 7, 10)My Question or IssueYesterday, I added about 60 new songs to a long playlist with about 450 songs already. Those new songs don't appear at all in the qu...

Visitor

Plan Premium Country USA Device Samsung Galaxy S7 Edge, Desktops Operating System Desktop (Windows 7, 10) My Question or Issue Yesterday, I added about 60 new songs to a long playlist with a...

801 Views

0 replies

0 likes

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Can't find Share to Instagram Story Button

Plan:Premium Student Device:Xiaomi Redmi Note 6 Pro Hi! I always wanted to share what I listen to my Instagram stories but it doesn't show "Share to Instagram Stories" instead the image attached shows. The app is always up-to-date whenever there is a...

Newbie

Plan: Premium Student   Device: Xiaomi Redmi Note 6 Pro   Hi! I always wanted to share what I listen to my Instagram stories but it doesn't show "Share to Instagram Stories" instead t...

kocmert1

Visitor

480 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Se volvieron a descargar todos los albums

PlanPremiumPaísArgentinaSistema operativoAndroid Mi pregunta o problemaTenia un poco más de 6 Gb de música descargada, de repente se volvieron a descargar las canciones o algo por el estilo y ahora supero los 13 Gb de música descargada. Eso hizo que ...

Newbie

  Plan Premium País Argentina Sistema operativo Android    Mi pregunta o problema Tenia un poco más de 6 Gb de música descargada, de repente se volvieron a descargar las canci...

Mario

Spotify Legend

513 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Hundreds of not mine playlists! Spotify plays songs I don`t want to listen

PlanPremium FamilyCountryPolandDeviceHuawei Mate 20 ProOperating SystemAndroid Min Spotify went crazy. Suddenly i got maybe hundred of not mine playlists, many of them er the same. Now it`s too many of them to delete. When i play my songs music just ...

Visitor

Plan Premium Family Country Poland Device Huawei Mate 20 Pro Operating System Android   Min Spotify went crazy. Suddenly i got maybe hundred of not mine playlists, many of them er the s...

Mario

Spotify Legend

723 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution How do I turn off automatically liking songs when downloading an album?

Hi all, when I download an album for the offline use, Spotify automatically likes all the songs on this album for me. Is there a way to turn this off? I want to decide for myself what songs to like or not. Kind regards,Evert-Jan

Casual Listener

Hi all,   when I download an album for the offline use, Spotify automatically likes all the songs on this album for me. Is there a way to turn this off? I want to decide for myself what songs ...

Vasil

Moderator

12339 Views

10 replies

8 likes

like
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  • 10 replies
  • 8 likes

Superuser Contribution Unable to download

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm unable to listen to more then 15 seconds of any song. And after this resent update im not ...

Casual Listener

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Xenia

Moderator

652 Views

3 replies

0 likes

  • 652 Views
  • 3 replies
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Superuser Contribution like playlist issues

PlanPremiumCountryUKDeviceiphone x and windows pcOperating System My Question or Issueokay so on like playlist if i search a song in that playlist and then play it my songs dont continue after that song i chose so i have to start the playlist again, ...

Casual Listener

  Plan Premium Country UK Device iphone x and windows pc Operating System     My Question or Issue okay so on like playlist if i search a song in that playlist and then play...

Katerina

Spotify Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes