Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • Not applicable
  • 208727 Views
  • 1695 replies
  • 26 likes
  • 208727 Views
  • 1695 replies
  • 26 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 237170 Views
  • 75 replies
  • 83 likes
  • 237170 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • mcsound2
  • Casual Listener
  • 92834 Views
  • 193 replies
  • 41 likes
  • 92834 Views
  • 193 replies
  • 41 likes

Filtering Issues in Playlists

Whenever I try to filter songs by artist, instead of playing the next song by that artist, it is just playing the next song on my playlist/liked songs list. For example, if I filter my playlist/liked songs list by Odesza, and I click on one of their ...

  • Visitor
  • Whenever I try to filter songs by artist, instead of playing the next song by that artist, it is just playing the next song on my playlist/liked songs list. For example, if I filter my playlist/liked...
  • AeroZ
  • Composer
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Passare da spotify premium a spotify Family

Ciao a tutti, ho recentemente fatto un offerta di 3 mesi a 9,99€ che mi scade il 23/02/2020 ma vorrei passare ad un account premium family e vorrei sapere se avendo ancora a disposizione 2 mesi e mezzo di premium questi li perdo e quindi già dal pros...

  • Casual Listener
  • Ciao a tutti, ho recentemente fatto un offerta di 3 mesi a 9,99€ che mi scade il 23/02/2020 ma vorrei passare ad un account premium family e vorrei sapere se avendo ancora a disposizione 2 mesi e mez...
  • 520 Views
  • 0 replies
  • 0 likes
  • Spotify family
  • 520 Views
  • 0 replies
  • 0 likes

What is the quality when playing downloaded album when I am connected to WiFi

PlanPremiumCountryCanada In Spotify App we have two options to select different quality for online streaming and download. I want to select lower quality for download (smaller size on my device) but I don't want to play this low quality when I am onl...

  • Casual Listener
  • Plan Premium Country Canada     In Spotify App we have two options to select different quality for online streaming and download. I want to select lower quality for download (smaller ...
  • dinomight
  • Spotify Star
  • 549 Views
  • 3 replies
  • 0 likes
  • 549 Views
  • 3 replies
  • 0 likes

Subscription payment changed from AUS to GBR

Hi I just wanted to find out why for the last 3 months I have been charged an international transaction for my monthly subscription. Instead of being charged $17.99 I am now being charged $18.54 and it's showing up as GBR. Not sure why this has chang...

  • Casual Listener
  • Hi  I just wanted to find out why for the last 3 months I have been charged an international transaction for my monthly subscription. Instead of being charged $17.99 I am now being charged $18....
  • Natasha_B
  • Casual Listener
  • 2286 Views
  • 1 replies
  • 1 likes
  • 2286 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution What happened to the summaries of Daily Mixes??

Until recently, each of the Daily Mixes shown in My Library also displayed a short summary consisting of two or three of the artists from the mix. That's now gone, so all I have to go on is a "Daily Mix 1," "Daily Mix 2," etc. without any indication ...

  • Gig Goer
  • Until recently, each of the Daily Mixes shown in My Library also displayed a short summary consisting of two or three of the artists from the mix.   That's now gone, so all I have to go on is ...
  • CaptainDubious
  • Gig Goer
  • 2296 Views
  • 8 replies
  • 2 likes
  • 2296 Views
  • 8 replies
  • 2 likes

Podcast won't show my new episode

So we just started a podcast an our first episode is online. Tuesday we uploaded our second but the episode wont show up on the Spotify page. RSS feed is connected an I even checked it. Podcast is called: de Gamekast and it is hosted via SoundCloud!

  • Visitor
  • So we just started a podcast an our first episode is online. Tuesday we uploaded our second but the episode wont show up on the Spotify page. RSS feed is connected an I even checked it.   Podc...
  • Loreir
  • Visitor
  • 7831 Views
  • 2 replies
  • 0 likes
  • podcast
    refresh
    Upload
  • 7831 Views
  • 2 replies
  • 0 likes

Can't restore my playlist

I can't restore my playlist. I already tried on my account overview but when I select "Restore playlist" option page shows "upstream request timeout" error. I use Spotify Premium on my PC with Windows 10, but error keep poping up on another devices. ...

  • Regular
  • I can't restore my playlist. I already tried on my account overview but when I select "Restore playlist" option page shows "upstream request timeout" error.   I use Spotify Premium on my PC wi...
  • Emilia_8
  • Community Legend
  • 1647 Views
  • 9 replies
  • 1 likes
  • Desktop
  • 1647 Views
  • 9 replies
  • 1 likes

Recently played issues, music stops

PlanPremiumCountryUSAOperating SystemAndroid My Question or IssueMy recently played artists section hasn't changed in a few weeks. Despite listening to about 7-8 different playlists in different genres.Also, if I pause my music for too long, it stops...

  • Casual Listener
  • Plan Premium Country USA Operating System Android    My Question or Issue My recently played artists section hasn't changed in a few weeks. Despite listening to about 7-8 different ...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

how 'discovery' feature works? has there been any updated info on this in the last year or so?

how 'discovery' feature works? has there been any updated info on this in the last year or so? when does it reset? what time exactly is everything prior to the last couple of hours of reset counted for in the output of the discovery feature?

  • Casual Listener
  • how 'discovery' feature works? has there been any updated info on this in the last year or so?   when does it reset? what time exactly   is everything prior to the last couple of hours ...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Top Portugal 2019

https://open.spotify.com/playlist/45YxFUsZ8Gd6HOE9qxn8Oi?si=0yH7gbBoTzaHnQKi0NtZYA

  • Regular
  • https://open.spotify.com/playlist/45YxFUsZ8Gd6HOE9qxn8Oi?si=0yH7gbBoTzaHnQKi0NtZYA
  • 507 Views
  • 0 replies
  • 0 likes
  • 507 Views
  • 0 replies
  • 0 likes

Alexa " I cannot find any music in your library"

Hello I started a free trial of premium because I thought it would be great to voice control my Music while working out at home. I created a play list on my Phone Google Pixel XL no worries all good. starting playing it on my Phone sends it straight ...

  • Casual Listener
  • Hello    I started a free trial of premium because I thought it would be great to voice control my Music while working out at home. I created a play list on my Phone Google Pixel XL ...
  • Castopher
  • Casual Listener
  • 957 Views
  • 2 replies
  • 0 likes
  • a
  • 957 Views
  • 2 replies
  • 0 likes

Adding music to playlist, not showing up

PlanFreeCountryUSADevicePCOperating SystemWindows 7 My Question or IssueI've added an album to a playlist, but it's not showing up. When I try adding the individual songs, it says they will be a duplicate. I tell it to add them anyway, but they are s...

  • Visitor
  • Plan Free Country USA Device PC Operating System Windows 7   My Question or Issue I've added an album to a playlist, but it's not showing up. When I try adding the individual songs, it...
  • MichaelJerzak
  • Composer
  • 1027 Views
  • 1 replies
  • 0 likes
  • 1027 Views
  • 1 replies
  • 0 likes

Stuck in shuffle

PlanFreeCountryUnited statesDeviceAndroidOperating Unknown My Question or IssueSo my spotify is stuck in shuffle on everything and the shuffle button is gone all there is, is the life and hide button

  • Casual Listener
  •   Plan Free Country United states Device Android Operating  Unknown   My Question or Issue So my spotify is stuck in shuffle on everything and the shuffle button is gone all...
  • dinomight
  • Spotify Star
  • 850 Views
  • 3 replies
  • 0 likes
  • 850 Views
  • 3 replies
  • 0 likes

Solved!! "Liked Songs" has disappeared

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Note8Operating SystemAndroid 9My Question or IssueLiked songs no longer shows under the Your Library tab. It shows in the Home tab but if you press it, the app will crash. I am using the latest andro...

  • Regular
  • Plan Premium Country South Africa Device Samsung Galaxy Note8 Operating System Android 9 My Question or Issue Liked songs no longer shows under the Your Library tab. It shows in the Home tab...
  • ECHLN
  • Regular
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Removing downloaded songs but not delete them

PlanFamilyCountry DeviceHuawei H1611Operating SystemAndroid 6.0.1 My Question or IssueOk, I have read several articles about how to do this, but still can't figure it out! I switched my liked songs to download not thinking of all the space it would t...

  • Regular
  • Plan Family Country   Device Huawei H1611 Operating System Android 6.0.1   My Question or Issue Ok, I have read several articles about how to do this, but still can't figure it ou...
  • Loxer
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Liked songs system

PlanPremiumCountryCzechiaDeviceSamsung Galaxy s10eOperating SystemAndroid QMy Question or IssueHello, I used to shuffle play all saved songs before Spotify changed the system. I usually save albums using "add to my library" function. Unfortunately so...

  • Newbie
  • Plan Premium Country Czechia Device Samsung Galaxy s10e Operating System Android Q My Question or Issue Hello, I used to shuffle play all saved songs before Spotify changed the system. I usu...
  • dinomight
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Using Local Files on Android Phone

Yes, I know this question seems to have been asked a thousand times, but the advice that always seems to be offered -- "make sure both devices are connected to the same network and the playlist is set to download on the phone" -- doesn't work. I have...

  • Casual Listener
  • Yes, I know this question seems to have been asked a thousand times, but the advice that always seems to be offered -- "make sure both devices are connected to the same network and the playlist is se...
  • AeroZ
  • Composer
  • 5963 Views
  • 6 replies
  • 0 likes
  • 5963 Views
  • 6 replies
  • 0 likes

Following Artists Not Working

PlanPremiumCountryAusDeviceMacbook Pro 2018, iPhone SEOperating SystemmacOS Mojave, iOS 12 My Question or Issue: No matter whether I try to follow or unfollow artists, it won't work. It works temporarily, but won't sync between my iPhone and Macbook,...

  • Regular
  •   Plan Premium Country Aus Device Macbook Pro 2018, iPhone SE Operating System macOS Mojave, iOS 12   My Question or Issue:   No matter whether I try to follow or unfollow ...
  • baleeds
  • Regular
  • 292 Views
  • 1 replies
  • 1 likes
  • 292 Views
  • 1 replies
  • 1 likes

I think my account is hacked? Tried fixing, still not working

PlanFamily PremiumCountryUSADeviceiPhone XR, laptopOperating SystemiOS 13, Windows 10 My Question or IssueThis has been going on for a while; I'll log in to Spotify, and it'll show that I recently played a song that I never listened to. When I look i...

  • Visitor
  • Plan Family Premium Country USA Device iPhone XR, laptop Operating System iOS 13, Windows 10   My Question or Issue This has been going on for a while; I'll log in to Spotify, and it'l...
  • OneByBoo
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • Tried fixing
  • 395 Views
  • 1 replies
  • 0 likes