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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 165629 Views
  • 68 replies
  • 69 likes
  • 165629 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • techica8
  • Newbie
  • 46536 Views
  • 63 replies
  • 31 likes
  • 46536 Views
  • 63 replies
  • 31 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138874 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138874 Views
  • 63 replies
  • 48 likes

Recommended songs feature missing on playlists

Plan - PremiumCountry - USADevice - Macbook Air 2017 (OSX 10.14) and Macbook Pro 2013 (10.12) My Question or Issue - The recommended songs feature is missing from the bottom of my playlists. This was a key feature for me for using spotify. It has van...

  • Visitor
  • Plan - Premium Country - USA Device - Macbook Air 2017  (OSX 10.14) and Macbook Pro 2013 (10.12)     My Question or Issue - The recommended songs feature is missing from the b...
  • eltoch
  • Composer
  • 1538 Views
  • 1 replies
  • 2 likes
  • 1538 Views
  • 1 replies
  • 2 likes

You cannot play Local Files in any playlist, on version 8.5.25.894 Spotify from Play Store

Plan PremiumCountry: ChileDevice: Samsung Galaxy S7 EdgeOperating System: Android. Along with greeting I will be very grateful to anyone who has the solution to this problem that does not allow me to add a song I have in My Files from my Samsung Gala...

  • Newbie
  • Plan Premium Country: Chile Device: Samsung Galaxy S7 Edge Operating System: Android.   Along with greeting I will be very grateful to anyone who has the solution to this problem that does ...
  • Emilia_8
  • Community Legend
  • 1962 Views
  • 1 replies
  • 0 likes
  • 1962 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 songs from my playlist won't download to my android phone for offline play

I have local files downloaded on my PC's Spotify. I added them to my playlist and the majority downloaded to my Android phone for offline play. That said, there are 3 songs that did not download to my phone. They are grayed out and do not have the do...

  • Visitor
  • I have local files downloaded on my PC's Spotify. I added them to my playlist and the majority downloaded to my Android phone for offline play. That said, there are 3 songs that did not download to m...
  • Petya
  • Community Legend
  • 1372 Views
  • 1 replies
  • 0 likes
  • 1372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing songs in playlist!

Hi! I have a playlist with 100 songs, I can see all of them in the desktop version but in my android eventhough I see a legend that says 100 songs I can only access half of them, please help! I'm paying for Premium!

  • Newbie
  • Hi! I have a playlist with 100 songs, I can see all of them in the desktop version but in my android eventhough I see a legend that says 100 songs I can only access half of them, please help! I'm pay...
  • TubularSteal
  • Music Fan
  • 6327 Views
  • 2 replies
  • 0 likes
  • 6327 Views
  • 2 replies
  • 0 likes

[Mobile] Playlist Order keeps getting changed

So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always like that, until without notice the playlist got rand...

  • Newbie
  • So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always li...
  • 1349 Views
  • 0 replies
  • 0 likes
  • Sorting Options
    Troubleshooting
  • 1349 Views
  • 0 replies
  • 0 likes

Multi-select tracks feature disappeared

PlanPremiumCountryUKDeviceSamsung S5 Operating SystemAndroid Lollipop My Question or IssueHi,A feature that has always been lacking on Spotify is the ability to select multiple songs to add to a queue, however, i recently found that by pressing and h...

  • Visitor
  •   Plan Premium Country UK Device Samsung S5  Operating System Android Lollipop   My Question or Issue Hi, A feature that has always been lacking on Spotify is the ability t...
  • VillageHero
  • Regular
  • 2226 Views
  • 2 replies
  • 5 likes
  • 2226 Views
  • 2 replies
  • 5 likes

Solved!!Superuser Contribution Sort My Music Artists by Add Date

Hello! I love listening and adding new music to my spotify library. However, when I open my library I often have forgotten the name of the artist and want to sort by Add Date to see what new music I added. Is there a sort by Add Date feature and I am...

  • Newbie
  • Hello! I love listening and adding new music to my spotify library. However, when I open my library I often have forgotten the name of the artist and want to sort by Add Date to see what new music I ...
  • Peter
  • Spotify Legend
  • 3831 Views
  • 2 replies
  • 1 likes
  • 3831 Views
  • 2 replies
  • 1 likes

Android Auto Podcast Sort

PlanFamilyCountryUSADevicePixel 3Operating SystemAndroid AutoMy Question or IssueI listen to Podcasts on the way to work. My car came with Android Auto, but that version of the app has limited in car functionality. The Joe Budden Podcast in particula...

  • Casual Listener
  • Plan Family Country USA Device Pixel 3 Operating System Android Auto My Question or Issue I listen to Podcasts on the way to work. My car came with Android Auto, but that version of the app ...
  • osornios
  • Spotify Star
  • 2416 Views
  • 1 replies
  • 1 likes
  • android auto
  • 2416 Views
  • 1 replies
  • 1 likes

Playlist option disappeared in "Your Library".

PlanPremiumCountryU.S.DeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueI recently updated Spotify and the option to access my playlists has been removed from the "Your Library" menu. The only way I can even see my playlists is throu...

  • Newbie
  • Plan Premium Country U.S. Device Samsung Galaxy 9+ Operating System Android   My Question or Issue I recently updated Spotify and the option to access my playlists has been removed fro...
  • osornios
  • Spotify Star
  • 1380 Views
  • 1 replies
  • 0 likes
  • 1380 Views
  • 1 replies
  • 0 likes

Solved!! New to spotify, few questions

Free/PremiumPremium FamilyCountryCanada DeviceSamsung g7Operating SystemAndroid 8.0.0 My Question or IssueI'm new to spotify, just coming over from google play music. I was wondering if there's a way to shuffle everything in my library? I have all so...

  • Newbie
  • Free/Premium Premium Family Country Canada   Device Samsung g7 Operating System Android 8.0.0   My Question or Issue I'm new to spotify, just coming over from google play music. ...
  • Emilia_8
  • Community Legend
  • 1595 Views
  • 1 replies
  • 0 likes
  • 1595 Views
  • 1 replies
  • 0 likes

Solved!! Stop displaying podcast from a specific country/language?

Is it possible to stop displaying any given country's podcast from showing up when I look at the different categories? Low quality pods in my language, talks about things that are not even remotely interesting. Are taking up space so I have to Google...

  • Visitor
  • Is it possible to stop displaying any given country's podcast from showing up when I look at the different categories? Low quality pods in my language, talks about things that are not even remotely i...
  • Jacob
  • Community Legend
  • 2139 Views
  • 1 replies
  • 1 likes
  • Other
  • 2139 Views
  • 1 replies
  • 1 likes

my save button is gone????

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • fechti
  • Regular
  • 1941 Views
  • 6 replies
  • 0 likes
  • Account
  • 1941 Views
  • 6 replies
  • 0 likes

Superuser Contribution Downloaded albums unavailable when offline

PlanPremiumCountryCanadaDeviceAsus ZenFone max plusOperating SystemAndroid My Question or IssueWhenever I exit out of Spotify any albums I've downloaded revert back to being undownloaded. The songs in the album stay downloaded since I have them all s...

  • Visitor
  • Plan Premium Country Canada Device Asus ZenFone max plus Operating System Android   My Question or Issue Whenever I exit out of Spotify any albums I've downloaded revert back to being ...
  • Petya
  • Community Legend
  • 11326 Views
  • 2 replies
  • 4 likes
  • 11326 Views
  • 2 replies
  • 4 likes

Superuser Contribution Music is not downloaded

PlanPremium FamilyCountry DeviceSamsung Galaxy S10Operating SystemAndoid 9 My Question or IssueI have created a longer playlist and switched to download it (3 days ago). But the download is not starting. Download progress stucks at 0%. I checked all ...

  • Newbie
  •   Plan Premium Family Country   Device Samsung Galaxy S10 Operating System Andoid 9   My Question or Issue I have created a longer playlist and switched to download it (3 da...
  • Petya
  • Community Legend
  • 1606 Views
  • 2 replies
  • 0 likes
  • 1606 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't load or play anything on my android

PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid Nougat/7.0 My Question or Issue(9/28/19) This morning when I opened spotify everything wasn't loading, so I gave it a minute to load. Once the playlist I wanted to listen to "loaded"...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android Nougat/7.0   My Question or Issue (9/28/19) This morning when I opened spotify everything wasn't loading, so ...
  • Petya
  • Community Legend
  • 5050 Views
  • 1 replies
  • 2 likes
  • 5050 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist isn't named as on other device and with other songs

PremiumGermanySony Xperia XZ1Operating SystemAndroid 9 Pie My Question or IssueA few weeks ago I send a link of a playlist to a friend but now he has the german name (Gute Laune Hits by Spotify) of the playlist while I still have the english name (Ha...

  • Casual Listener
  • Premium Germany Sony Xperia XZ1 Operating System Android 9 Pie   My Question or Issue A few weeks ago I send a link of a playlist to a friend but now he has the german name (Gute Laune Hi...
  • melle712
  • Casual Listener
  • 1449 Views
  • 2 replies
  • 0 likes
  • 1449 Views
  • 2 replies
  • 0 likes

[Android oneplus6t] Artists and albums won't show up in my library

PlanPremium for familyCountryItalyDevice(Oneplus 6t)Operating System(android9) My Question or IssueI have an issue with my spotify app. If I search the library from my mobile, quite a few artists and albums are missing. Moreover, they are not sorted ...

  • Casual Listener
  •   Plan Premium for family Country Italy Device (Oneplus 6t) Operating System (android9)   My Question or Issue I have an issue with my spotify app. If I search the library from m...
  • Piccolit
  • Casual Listener
  • 1593 Views
  • 2 replies
  • 0 likes
  • 1593 Views
  • 2 replies
  • 0 likes

can't play songs, only shuffle playlists

PlanFreeCountryUnited StatesDeviceSamsung Galaxy J7 CrownOperating SystemAndroid 9 My Question or IssueI'm recently having a problem where the only way I can play music is through albums or playlists. I've tried with MULTIPLE songs, but no matter wha...

  • Casual Listener
  •   Plan Free Country United States Device Samsung Galaxy J7 Crown Operating System Android 9   My Question or Issue I'm recently having a problem where the only way I can play mus...
  • LovingBeagles
  • Casual Listener
  • 15328 Views
  • 3 replies
  • 0 likes
  • 15328 Views
  • 3 replies
  • 0 likes

"Add album to playlist" option destroyed

What the F is going on? Once again I'm back here, craving to scream in your developers' face that you've made the Android app even more useless. I've previously had a lot of opinions on what and how you could improve the app. One of the first things ...

  • Composer
  • What the F is going on?    Once again I'm back here, craving to scream in your developers' face that you've made the Android app even more useless.   I've previously had a lot...
  • eltoch
  • Composer
  • 1575 Views
  • 1 replies
  • 2 likes
  • 1575 Views
  • 1 replies
  • 2 likes

Solved!! liked songs aren't visible

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My liked songs are not visible on my desktop. I can still play them from my android but if I...

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  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Loxer
  • Community Legend
  • 2064 Views
  • 1 replies
  • 0 likes
  • 2064 Views
  • 1 replies
  • 0 likes