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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303368 Views

96 replies

91 likes

  • 303368 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168501 Views

242 replies

44 likes

  • 168501 Views
  • 242 replies
  • 44 likes

Shuffled playlist won't play songs recently added to the playlist

PlanPremiumCountryUSADeviceSamsung Galaxy S7 Edge, DesktopsOperating SystemDesktop (Windows 7, 10)My Question or IssueYesterday, I added about 60 new songs to a long playlist with about 450 songs already. Those new songs don't appear at all in the qu...

Visitor

Plan Premium Country USA Device Samsung Galaxy S7 Edge, Desktops Operating System Desktop (Windows 7, 10) My Question or Issue Yesterday, I added about 60 new songs to a long playlist with a...

802 Views

0 replies

0 likes

  • 802 Views
  • 0 replies
  • 0 likes

Can't find Share to Instagram Story Button

Plan:Premium Student Device:Xiaomi Redmi Note 6 Pro Hi! I always wanted to share what I listen to my Instagram stories but it doesn't show "Share to Instagram Stories" instead the image attached shows. The app is always up-to-date whenever there is a...

Newbie

Plan: Premium Student   Device: Xiaomi Redmi Note 6 Pro   Hi! I always wanted to share what I listen to my Instagram stories but it doesn't show "Share to Instagram Stories" instead t...

kocmert1

Visitor

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se volvieron a descargar todos los albums

PlanPremiumPaísArgentinaSistema operativoAndroid Mi pregunta o problemaTenia un poco más de 6 Gb de música descargada, de repente se volvieron a descargar las canciones o algo por el estilo y ahora supero los 13 Gb de música descargada. Eso hizo que ...

Newbie

  Plan Premium País Argentina Sistema operativo Android    Mi pregunta o problema Tenia un poco más de 6 Gb de música descargada, de repente se volvieron a descargar las canci...

Mario

Spotify Legend

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hundreds of not mine playlists! Spotify plays songs I don`t want to listen

PlanPremium FamilyCountryPolandDeviceHuawei Mate 20 ProOperating SystemAndroid Min Spotify went crazy. Suddenly i got maybe hundred of not mine playlists, many of them er the same. Now it`s too many of them to delete. When i play my songs music just ...

Visitor

Plan Premium Family Country Poland Device Huawei Mate 20 Pro Operating System Android   Min Spotify went crazy. Suddenly i got maybe hundred of not mine playlists, many of them er the s...

Mario

Spotify Legend

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I turn off automatically liking songs when downloading an album?

Hi all, when I download an album for the offline use, Spotify automatically likes all the songs on this album for me. Is there a way to turn this off? I want to decide for myself what songs to like or not. Kind regards,Evert-Jan

Casual Listener

Hi all,   when I download an album for the offline use, Spotify automatically likes all the songs on this album for me. Is there a way to turn this off? I want to decide for myself what songs ...

Vasil

Moderator

12359 Views

10 replies

8 likes

like
  • 12359 Views
  • 10 replies
  • 8 likes

Superuser Contribution Unable to download

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm unable to listen to more then 15 seconds of any song. And after this resent update im not ...

Casual Listener

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Xenia

Moderator

656 Views

3 replies

0 likes

  • 656 Views
  • 3 replies
  • 0 likes

Superuser Contribution like playlist issues

PlanPremiumCountryUKDeviceiphone x and windows pcOperating System My Question or Issueokay so on like playlist if i search a song in that playlist and then play it my songs dont continue after that song i chose so i have to start the playlist again, ...

Casual Listener

  Plan Premium Country UK Device iphone x and windows pc Operating System     My Question or Issue okay so on like playlist if i search a song in that playlist and then play...

Katerina

Spotify Legend

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My public playlist went privat and is not visible anymore.

PlanPremiumCountryNetherlands My Question or IssueThis afternoon my public playlist with about 1500 followers went suddenly private without me doing it. So, I discovered this and made it public again, but now others can't find the playlist anymore. D...

Casual Listener

Plan Premium Country Netherlands   My Question or Issue This afternoon my public playlist with about 1500 followers went suddenly private without me doing it. So, I discovered this and mad...

Mario

Spotify Legend

1114 Views

1 replies

0 likes

  • 1114 Views
  • 1 replies
  • 0 likes

Does Spotify push terrible artists I'd never listen to into my "personalised" repeat play list?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

vyvexthorne

Regular

784 Views

1 replies

1 likes

Spotify abusing "personalised" playlists
  • 784 Views
  • 1 replies
  • 1 likes

Daily mix with mixed styles ? why ? you eat chicken with cow ?

Hi everyone ! Pls can u give me some clue on how to avoid the daily mix come whith mixed styles because is really weird and is not nice, music need to follow some organic propagation in time, is not like u drop all inside and good luck...sorry for ba...

Visitor

Hi everyone !   Pls can u give me some clue on how to avoid the daily mix come whith mixed styles because is really weird and is not nice, music need to follow some organic propagation in time...

332 Views

0 replies

0 likes

daily mix mixing styles
  • 332 Views
  • 0 replies
  • 0 likes

File Count is accurate but Local Files are missing.

DevicePCOperating SystemWindows 10 My Question or IssueI selected a folder on my desktop, to sync to "Local Files" on Spotify.That desktop folder has 50,326 tracks all together, however it's inevitable that Spotify would sync *all* of them.At the end...

Visitor

Device PC Operating System Windows 10   My Question or Issue I selected a folder on my desktop, to sync to "Local Files" on Spotify. That desktop folder has 50,326 tracks all together, ho...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Format on mobile changed after a week

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, i signed up for a free account a week or two ago on my ipad and made some playlists. Howe...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, i s...

Emilia_8

Community Legend

1879 Views

1 replies

0 likes

  • 1879 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs not syncing across devices

PlanPremiumCountryCanadaDeviceiPhone Xs Max and Windows 10 PC My Question or IssueI liked a lot of songs on the Windows 10 app, and none show up as Liked on my iPhone app. I have tried signing out of Spotify on my phone, and I even connected the devi...

Visitor

Plan Premium Country Canada Device iPhone Xs Max and Windows 10 PC   My Question or Issue I liked a lot of songs on the Windows 10 app, and none show up as Liked on my iPhone app. I have...

Alex

Spotify Legend

43471 Views

44 replies

19 likes

  • 43471 Views
  • 44 replies
  • 19 likes

Vertical Videos disappear after some time

PlanPremiumCountryBrazilDeviceiPhone 8Operating SystemiOS I’ve been trying to watch vertical music videos for ages but I just can’t. When they were first released I could, but only for a couple weeks, then they disappear. I’ve searched this online bu...

Casual Listener

Plan Premium Country Brazil Device iPhone 8 Operating System iOS     I’ve been trying to watch vertical music videos for ages but I just can’t. When they were first released I cou...

661 Views

0 replies

0 likes

  • 661 Views
  • 0 replies
  • 0 likes

Songs revoked from Spotify

Hello, I do live in the UK and I am on Spotify for nearly 9 Years. From my nearly 1800 songs "Liked" there are now just over 1400 left. Even with my newest "Discover Weekly" one song disappeared after 5 days. They are greyed out or just a black line....

Casual Listener

Hello, I do live in the UK and I am on Spotify for nearly 9 Years. From my nearly 1800 songs "Liked" there are now just over 1400 left.   Even with my newest "Discover Weekly" one song disapp...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked Albums not Showing as Liked on Artist Page

PremiumCanadaDesktop App(Windows 10) I listen to albums from the artist page. After i complete an album i "like" the songs that i want in my "liked songs" library and i "like" the album so i know that I've listened to it.Occasionally, I'll be on an a...

Visitor

Premium Canada Desktop App (Windows 10)   I listen to albums from the artist page. After i complete an album i "like" the songs that i want in my "liked songs" library and i "like" the albu...

Xenia

Moderator

754 Views

2 replies

0 likes

  • 754 Views
  • 2 replies
  • 0 likes

Folders not the same on Mobile as on desktop.

Device Samsung S10e, DesktopOperating SystemAndroid, WindowsMy Question or IssueI have sorted ny playlists in multiple folders and also use folders within folders. Within one folder A, I have 2 folders B and C with both some playlists and then some s...

Visitor

  Device  Samsung S10e, Desktop Operating System Android, Windows My Question or Issue I have sorted ny playlists in multiple folders and also use folders within folders. Within one f...

GastonFlaiszman

Roadie

751 Views

2 replies

0 likes

Android
Desktop
folders
Mobile
Windows
  • 751 Views
  • 2 replies
  • 0 likes

Playlists appearing in my library

I opened my Spotify iPhone app and saw that i was following about 20 playlists, all by the same user. I didn't follow these myself. I logged out of all devices and changed my password, both on facebook and on Spotify itself. I also unfollowed all of ...

Visitor

I opened my Spotify iPhone app and saw that i was following about 20 playlists, all by the same user. I didn't follow these myself. I logged out of all devices and changed my password, both on facebo...

Emilia_8

Community Legend

560 Views

1 replies

1 likes

  • 560 Views
  • 1 replies
  • 1 likes

Superuser Contribution All songs in Library gone

PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) androidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there away to retrieve missing playlist

Visitor

Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I...

Mario

Spotify Legend

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes