Why do I have to redownload my music after every major update?

Reply

Why do I have to redownload my music after every major update?

ddekkers
Visitor

 

Plan

Premium

Country

The Netherlands 

Device

One plus 5

Operating System

Not sure, but if helpful I'll look it up. 

 

My Question or Issue

Why do I have to redownload my music after every major update? 

1 Reply

CarlosE
Moderator
Moderator

Hey there @ddekkers,

 

Thanks for reaching out to the Community and welcome!

 

This can be caused by corrupted cache. To sort it out, we recommend running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble.

 

Also, make sure that there aren't any cache clearing or battery optimization settings enabled for Spotify in your phone.

 

We hope this helps. Keep us posted on how it goes.

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS