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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54632 Views
  • 59 replies
  • 61 likes
  • 54632 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24217 Views
  • 44 replies
  • 28 likes
  • 24217 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120662 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120662 Views
  • 62 replies
  • 48 likes

Superuser Contribution Can't get playlists to actually play. I keep getting sent to a random que of music.

PremiumUSA Device: iPhone X My Question or IssueWhen I try to play my personal playlists, they are stuck on shuffle. I have opened the "now playing" and turned off shuffle but the green play button on the top right of the playlist continues to be on ...

  • Visitor
  • Premium USA   Device: iPhone X   My Question or Issue When I try to play my personal playlists, they are stuck on shuffle. I have opened the "now playing" and turned off shuffle ...
  • Ivan
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • Que Problems
    shuffle
  • 355 Views
  • 1 replies
  • 0 likes

Discover Weekly is not updating

PlanPremium DuoCountryBelarusDevice(OnePlus 6T, OnePlus 7)Operating System(Windows 10) My Question or IssueMy Discover Weekly hasn't updated for a month. I did everything already. Unfollow/follow the playlist. Deleting app. Then waiting another week ...

  • Visitor
  • Plan Premium Duo Country Belarus Device (OnePlus 6T, OnePlus 7) Operating System (Windows 10)   My Question or Issue My Discover Weekly hasn't updated for a month. I did everything alr...
  • 223 Views
  • 0 replies
  • 4 likes
  • 223 Views
  • 0 replies
  • 4 likes

Discover Weekly is not updating

PlanPremium DuoCountrySerbiaDeviceSamsung Galaxy S10 Operating SystemAndroid 10, Windows 10 My Question or IssueMy Discover Weekly hasn't updated for weeks, apparently after changing from Premium to Premium Duo. Support suggested deleting Android app...

  • Casual Listener
  • Plan Premium Duo Country Serbia Device Samsung Galaxy S10  Operating System Android 10, Windows 10   My Question or Issue My Discover Weekly hasn't updated for weeks, apparently a...
  • 226 Views
  • 0 replies
  • 3 likes
  • 226 Views
  • 0 replies
  • 3 likes

Playlists organization

PortugalPremium I have several playlists and there is no reasonable way to organize them into folders etc. The only way to do it is in the pc,and its not userfriendly....it should exist a kind of file explorer so we can easily organize everything.In ...

  • Casual Listener
  • Portugal Premium   I have several playlists and there is no reasonable way to organize them into folders etc. The only way to do it is in the pc,and its not userfriendly....it should exist a ...
  • svante111
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Spotify Connect not syncing

PlanFree/PremiumCountryUSADeviceONKYO TX-NR686, iPhone 8, Thinkpad Operating SystemiOS 13.6.1 Windows 10 Pro My Question or IssueConnect controls between devices do not work. Ex: Spotify is playing on Onkyo. From PC I can skip songs, but cannot click...

  • Newbie
  • Plan Free/Premium Country USA Device ONKYO TX-NR686, iPhone 8, Thinkpad  Operating System iOS 13.6.1 Windows 10 Pro   My Question or Issue Connect controls between devices do not ...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Uploading your collection to the cloud

PlanFree/Premium ... for now...will seeCountryCanadaDeviceVarious androids, and google chromes, PCsOperating SystemWindows 10, Android My Question or IssueWith GPM closing I am looking at alternatives to switch to. Spotify is high on my list, but can...

  • Newbie
  • Plan Free/Premium ... for now...will see Country Canada Device Various androids, and google chromes, PCs Operating System Windows 10, Android   My Question or Issue With GPM closing I ...
  • dinomight
  • Spotify Star
  • 2481 Views
  • 1 replies
  • 3 likes
  • cloud
    Upload
  • 2481 Views
  • 1 replies
  • 3 likes

Separate artists and friends

.PlanPremiumCountrySpain Device(iPhone, Mac mini, Ipad)Operating System(iOS, Mac Os) My Question or IssueIf I add / follow an artist, this should only appear in "Artists", in "Your Library ". If I add/follow a "friend" it should only appear in "Follo...

  • Roadie
  • . Plan Premium Country Spain   Device (iPhone, Mac mini, Ipad) Operating System (iOS, Mac Os)   My Question or Issue If I add / follow an artist, this should only appear in "Art...
  • Emilia_8
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Artists follow
    Friends Follow
    Your Library
  • 314 Views
  • 1 replies
  • 0 likes

Playlist SEO: account followers and general playlist popularity

PlanPremiumCountryThe Netherlands My Question or IssueI'm wondering if account followers have any impact on playlist visibility? So I imagine having a big account following could be a quality signal for Spotify, boosting the visibility of the playlis...

  • Regular
  • ...he popularity of the publicly available playlist they would rank any new playlists (providing them with a boost or lowering their visibility) Are any insights available on these topics since they're p...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Playlist SEO: overoptimized titles & descriptions

PlanPremiumCountryNetherlands My Question or IssueI love curating playlist and therefor tried to optimize one of my playlists. Since then the playlist hardly didn't grow anymore. I'm concerned I might have overoptimized the title and descriptions.1. ...

  • Regular
  • Plan Premium Country Netherlands   My Question or Issue I love curating playlist and therefor tried to optimize one of my playlists. Since then the playlist hardly didn't grow anymore. I'm...
  • 1271 Views
  • 0 replies
  • 2 likes
  • listmaker
    Playlists
    seo
  • 1271 Views
  • 0 replies
  • 2 likes

Solved!! Playlist glitching out

PlanPremiumCountryNew ZealandDeviceiPhone 8Operating SystemiOS 10 Recently I switched from my own premium account to a family plan, all my playlists transferred though pdf drag and drop, now every time I try and add a song it says I must make a new p...

  • Casual Listener
  • Plan Premium Country New Zealand Device iPhone 8 Operating System iOS 10   Recently I switched from my own premium account to a family plan, all my playlists transferred though pdf drag...
  • Tylatrigg
  • Casual Listener
  • 875 Views
  • 6 replies
  • 0 likes
  • 875 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Don't have Discover Weekly after month of heavy listening

PlanPremiumCountryRussiaDeviceiPhone 11, MacBook, PC, LG TVOperating SystemiOS, MacOS, Windows, WebOS My Question or IssueHello everyone, I am heavy listener of Spotify for one month, I moved there from Apple Music as soon as Spotify launched in Russ...

  • Casual Listener
  • Plan Premium Country Russia Device iPhone 11, MacBook, PC, LG TV Operating System iOS, MacOS, Windows, WebOS   My Question or Issue Hello everyone, I am heavy listener of Spotify for o...
  • Ivan
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added songs not showing on my followers playlist

I have a playlist name: Timmy49and i have 2 followers. I’ve add more songs to the playlist but when i check the playlist on my followers accounts it is not showing any of new songs that i have added. I have try to unfollow the playlist and follow it ...

  • Visitor
  • I have a playlist name: Timmy49 and i have 2 followers. I’ve add more songs to the playlist but when i check the playlist on my followers accounts it is not showing any of new songs that i have adde...
  • Ivan
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

My liked songs are gone!!

OPlanFree/PremiumCountryHello! Hundreds of my liked songs (all of them! Have disappeared, please help!Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • OPlan Free/Premium Country Hello! Hundreds of my liked songs (all of them! Have disappeared, please help! Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, A...
  • AdamDam
  • Spotify Star
  • 408 Views
  • 3 replies
  • 2 likes
  • 408 Views
  • 3 replies
  • 2 likes

[All Platforms][Discover] Differentiate between bands with the same name in Discovery.

I often get songs on my Discover Weekly / Release Radar that are from a band I don't follow or listen to, but shares a name with a band I do like. Three specific examples are Low, Devo, and Oliver. There seem to be multiple bands with those names, fo...

  • Music Fan
  • I often get songs on my Discover Weekly / Release Radar that are from a band I don't follow or listen to, but shares a name with a band I do like.  Three specific examples are Low, Devo, and Oli...
  • 198 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 198 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop] How to See Cover art In playlist next to the Title

Whenever i'm Listing to a Song on desktop, it only shows the cover art to the song i'm currently listing to at the bottom left of Spotify. How can i get it so every song in the playlist has the cover art next to the Title of Each song in the playlist...

  • Visitor
  • Whenever i'm Listing to a Song on desktop, it only shows the cover art to the song i'm currently listing to at the bottom left of Spotify.   How can i get it so every song in the playlist has ...
  • Xenia
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

I added this song to My Liked Songs and I can't remove it when I press the Heart button

PlanFreeCountryRomaniaOperating System Windows 10 My Question or IssueI can't remove the song and if my playlist reaches that song, it automatically stops, even if i have it on Repeat. It just suddenly stops.

  • Regular
  •   Plan Free Country Romania Operating System  Windows 10   My Question or Issue I can't remove the song and if my playlist reaches that song, it automatically stops, even if i...
  • Billy-J
  • Spotify Star
  • 488 Views
  • 8 replies
  • 0 likes
  • 488 Views
  • 8 replies
  • 0 likes

Não consigo reproduzir as músicas dos arquivos locais

Não consigo reproduzir as músicas dos arquivos locais, elas aparecem em branco como se estivessem prontas pra ser reproduzidas, porém quando eu clico pra reproduzir elas não iniciam e ficam no 0:00. Obs( apenas no computador isso acontece, no celular...

  • Casual Listener
  • Não consigo reproduzir as músicas dos arquivos locais, elas aparecem em branco como se estivessem prontas pra ser reproduzidas, porém quando eu clico pra reproduzir elas não iniciam e ficam no 0:00. ...
  • Bittencourt
  • Spotify Star
  • 652 Views
  • 4 replies
  • 0 likes
  • 652 Views
  • 4 replies
  • 0 likes

Songs That Artist Is "Featured On" Don't Show Up In Artist's "Liked Songs"

Plan: Premium DuoCountry: USA Device(iPhone 7, Macbook Pro 2017, Microsoft Surface Go)Operating System(iOS 10, Catalina, Windows 10) My Question or Issue:When liking any song that an artist is featured on, it will show in my overall "Liked Songs" lis...

  • Casual Listener
  •   Plan: Premium Duo Country: USA   Device (iPhone 7, Macbook Pro 2017, Microsoft Surface Go) Operating System (iOS 10, Catalina, Windows 10)   My Question or Issue: When...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Real Time lyrics....in the United States

When is this feature going to be released in the US???? I might switch back to Apple Music over this even though I love Spotify. As someone hard of hearing it's nice to be able to see the lyrics when listening to a new song...and not the "story" of t...

  • Visitor
  • When is this feature going to be released in the US???? I might switch back to Apple Music over this even though I love Spotify. As someone hard of hearing it's nice to be able to see the lyrics when...
  • 351 Views
  • 0 replies
  • 4 likes
  • 351 Views
  • 0 replies
  • 4 likes

Local files now contains files from D: drive. How do i change it back to only C: drive?

Since a few days ago the local files started showing files from another drive (which has approximately 10.000 mp3 files. This clutters my whole local files tab and makes it extremely slow to search or open, sometimes the program even crashes because ...

  • Visitor
  • Since a few days ago the local files started showing files from another drive (which has approximately 10.000 mp3 files. This clutters my whole local files tab and makes it extremely slow to search o...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes