Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
Portugal
Device
Huawei PSmart
Operating System
Android Oreo
My Question or Issue
I have a playlist with 18 musics and it start very well but during the play jumps to another music. For example I star the music nr 1 and when that music finishing jumps to music nr 5 and do not play the previous music, I have to do manually and back to music nr 2.
Do you know why it´s happens?
Regards
Hey there @nahyden69,
Thanks for reaching out to the Community.
Just to confirm, with ''musics'' you mean songs? That might happen because the Shuffle mode is enabled. You can find more info about it and how to disable it in this article.
Also, it's a good idea to clear your Play Queue to make sure there aren't any songs queued that might be affecting the order of your playlist.
If the issue persists, could you send us a video or screen recording of the behavior you're describing so we can have a better understanding of what's going on? You can attach it to your next reply by tapping on the video camera icon in the post editor.
Keep us posted. We'll be on the lookout.
Hey @nahyden69,
Thanks for getting back in touch.
In this case, we suggest following the steps in this article to secure your account and make sure no one else is controlling your playback from other devices.
Hope that helps. Let us know how it goes.
Hello,
What article you suggest? I can´t see nothing.
Hi @nahyden69,
The article I meant is this one. Make sure to follow the steps there and keep us posted on how it goes.
We'll be on the lookout.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…