Why do my files keep skipping over even when they're accessible?

[jimhalpert]

Plan

Premium

Country

United States

Device

Samsung Galaxy S21

Operating System

Unknown

I don't understand how my files can keep being skipped over on Spotify even when they work completely fine in my Files. I've tried downloading them again, resetting my phone time and time again, clearing my cache, nothing worked. The others work just fine, but spotify decides to do it on some random things, some of which were working fine just five minutes before that point.

Please, somebody tell me what to do. I want to make this upcoming party of mine really count because it might be the last one I ever have with my best friend.

[Rich_tunes]

Is this when you are streaming rare songs?

I find this issue with more rare songs which seem to be on servers which are in downtime

[jimhalpert]

They're all personally downloaded on my phone, and I opened them through spotify. It's really annoying because it just happened again five minutes ago

[Vasil]

Hey @jimhalpert,

Are the same files getting skipped over and are you referring to local files you're trying to play via Spotify? If so, Spotify may be having a difficult time reading the specific files.

I'm assuming you've already tried a complete clean reinstall, as you've mentioned you've done a reset of your phone, but in case different songs get skipped at different times, it may be worth a shot to give it a go!

After doing this, enable local files again and let us know how the app behaves.

In case you're not referring to local files but files downloaded for offline listening from Spotify instead, make sure 'Shuffle' is set to off and that you've enabled 'Offline Listening' from the app settings 🙂

We'll be on the lookout for your response!