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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • grxce99
  • Newbie
  • 13564 Views
  • 10 replies
  • 15 likes
  • 13564 Views
  • 10 replies
  • 15 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 6248 Views
  • 17 replies
  • 19 likes
  • 6248 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 94480 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 94480 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 237384 Views
  • 1149 replies
  • 42 likes
  • 237384 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3237 Views
  • 1 replies
  • 2 likes
  • 3237 Views
  • 1 replies
  • 2 likes

Playlist Wrongfully Removed

RESOLVED. PlanFree CountryUA DeviceiPhone 13 Mini My Question or IssueI'm really enjoying Spotify, however, Support is once of my biggest grimaces. For the past year I've had a Public Playlist that gained in popularity really quickly. However, the wh...

  • Newbie
  • ...he past year I've had a Public Playlist that gained in popularity really quickly. However, the whole time there was someone who made an identical playlist with the same name (albeit uncapitalized) w...
  • 200 Views
  • 0 replies
  • 0 likes
  • Playlists
    Troubleshooting
  • 200 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Your Library Empty

PlanPremiumCountryNew Zealand DeviceSamsung Galaxy A01Operating SystemAndroid My Question or IssueWhenever I go into My Library it shows my library is empty and I've reinstalled several times, logged in using facebook and device username and password...

  • Visitor
  • Plan Premium Country New Zealand   Device Samsung Galaxy A01 Operating System Android   My Question or Issue Whenever I go into My Library it shows my library is empty and I've r...
  • Jeremy
  • Spotify Legend
  • 1204 Views
  • 3 replies
  • 1 likes
  • 1204 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why do artists / songs disappear?

Many stand-up artists / songs have disappeared, I see them in the playlist but they are not playable.Examples: Kristin Key, John Heffron, Mitch Hedburg, Kathleen Madigan and many more. Why?When will they return?Can I do something about it?

  • Casual Listener
  • Many stand-up artists / songs have disappeared, I see them in the playlist but they are not playable. Examples: Kristin Key, John Heffron, Mitch Hedburg, Kathleen Madigan and many more. Why? When...
  • Alex
  • Spotify Legend
  • 463 Views
  • 5 replies
  • 0 likes
  • 463 Views
  • 5 replies
  • 0 likes

Superuser Contribution Certain podcast episodes not showing up in What’s New

PlanPremiumCountryUnited States DeviceiPhone 12Operating SystemiOS 15 My Question or IssueI’ve noticed that new episodes for certain podcasts I follow don’t show up in the What’s New feed. I see episodes for other podcasts I follow so I’m confused wh...

  • Casual Listener
  • Plan Premium Country United States  Device iPhone 12 Operating System iOS 15   My Question or Issue I’ve noticed that new episodes for certain podcasts I follow don’t show up in t...
  • Alex
  • Spotify Legend
  • 1023 Views
  • 5 replies
  • 0 likes
  • 1023 Views
  • 5 replies
  • 0 likes

Superuser Contribution Re-Arange queue order - File object error

PlanFreeCountry: USA DeviceLaptopOperating SystemWindows 11 My Question or IssueTrying to work out if I can convert from local media investment to Spotify. Many songs are not hosted as Internet service and I have encoded local. Many are encoded at au...

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  • Regular
  • Plan Free Country: USA   Device Laptop Operating System Windows 11         My Question or Issue Trying to work out if I can convert from local media investment t...
  • Alex
  • Spotify Legend
  • 241 Views
  • 3 replies
  • 0 likes
  • 241 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS][Podcasts] Keep accidentally listening to podcasts in reverse.

I keep listening to podcasts backwards by mistake. Specifically those short series ones. Eg: WeCrashed. When I clicked on it to first start listening I just clicked the top one, without realising that it was the last one. Then carried on down the lis...

  • Newbie
  • I keep listening to podcasts backwards by mistake. Specifically those short series ones. Eg: WeCrashed. When I clicked on it to first start listening I just clicked the top one, without realising tha...
  • MafeG
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • iOS
    Podcasts
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist gets deleted

PlanPremiumCountry Device(iPhone X)Operating System(iOS) My Question or IssueI tried making a new playlist two times and both times it got deleted (not by me) within 24 hours. I tried restoring them but they’re not even listed under my deleted playli...

  • Casual Listener
  •   Plan Premium Country   Device (iPhone X) Operating System (iOS)   My Question or Issue I tried making a new playlist two times and both times it got deleted (not by me) wi...
  • Mellow-marsh
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

Superuser Contribution All my favourite songs are gone?!

PlanPremiumCountryGermanyDeviceSamsung 10 (i think)Operating SystemAndroid Oreo My Question or IssueAll my favourite songs are gone, exept one which is saved.

  • Newbie
  • Plan Premium Country Germany Device Samsung 10 (i think) Operating System Android Oreo   My Question or Issue All my favourite songs are gone, exept one which is saved.  &nb...
  • MafeG
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Horrible Discover Weekly suggested songs in the last months

I am now on my fifth year on Spotify, and I love it. One of the best features it used to offer is the Discover Weekly playlist. It helped me discover tons of new songs and authors. But all this changed in the past months: unfortunatelly, the proposed...

  • Roadie
  • I am now on my fifth year on Spotify, and I love it. One of the best features it used to offer is the Discover Weekly playlist. It helped me discover tons of new songs and authors.   But all t...
  • Blutarsky
  • Roadie
  • 1168 Views
  • 7 replies
  • 2 likes
  • 1168 Views
  • 7 replies
  • 2 likes

Superuser Contribution ALL TIME Playlist /year update

Hi, haven’t you thought of an ALL TIME playlist that is updated you annually as an annual playlist? For Everyone, from the moment you use SPOTIFY. It would be really interesting.

  • Casual Listener
  • Hi, haven’t you thought of an ALL TIME playlist that is updated you annually as an annual playlist? For Everyone, from the moment you use SPOTIFY. It would be really interesting.
  • kabooth
  • Casual Listener
  • 278 Views
  • 4 replies
  • 1 likes
  • 278 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Discover] Remote office "radio"

My company has offices distributed across more than 20 countries in addition to a significant number of remote employees. With such a diverse community, it would be very cool to have a community radio station based on the listening preferences of our...

  • Visitor
  • My company has offices distributed across more than 20 countries in addition to a significant number of remote employees. With such a diverse community, it would be very cool to have a community radi...
  • MafeG
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 1 likes
  • 395 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t play my liked songs

PlanPremiumCountryUnited kingdom Deviceiphone 13 mini Operating SystemiOS 15 My Question or IssueRecently I can’t play JAURIM’s “LOVE FOREVER” (maybe 11/27~29)So I searched again, and I did liked on that album on 11/26 but my “likes” are gone.. and I...

  • Casual Listener
  •   Plan Premium Country United kingdom   Device iphone 13 mini   Operating System iOS 15   My Question or Issue Recently I can’t play JAURIM’s “LOVE FOREVER” (maybe 11...
  • Retro1ove
  • Casual Listener
  • 1098 Views
  • 2 replies
  • 0 likes
  • 1098 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Add full albums to playlists

I feel as though adding full albums to a friend playlist would make things easier, there are a lot of situations were i would have liked to add a full album to my playlist. today was my final straw, i am tired of having to go through all of an artist...

  • Visitor
  • I feel as though adding full albums to a friend playlist would make things easier, there are a lot of situations were i would have liked to add a full album to my playlist. today was my final straw, ...
  • Kiril
  • Moderator
  • 385 Views
  • 1 replies
  • 1 likes
  • Mobile
    Playlists
  • 385 Views
  • 1 replies
  • 1 likes

Superuser Contribution wrapped 2021 only showing 1 playlist

top 100 nothing else no emailcant find any banners, search doesnt show anything else but global lists

  • Regular
  •     top 100   nothing else   no email cant find any banners, search doesnt show anything else but global lists
  • Mario
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeat Rewind Hasn't refreshed in Over a Year

PlanPremiumCountryUSADeviceAll Devices Mostly use Spotify through Chrome and on Google Fi Motorola PhoneOperating SystemWindows 10 My Question or IssueRepeat Rewind hasn't been updated since June 2020

  • Regular
  • Plan Premium Country USA Device All Devices Mostly use Spotify through Chrome and on Google Fi Motorola Phone Operating System Windows 10   My Question or Issue Repeat Rewind hasn't be...
  • CarlosE
  • Moderator
  • 320 Views
  • 5 replies
  • 0 likes
  • 320 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't create playlist folders

Hi so I just switched from individual spotify premium to premium for family. I created a new account when joining family so that I could start over with my music tastes. I noticed that I can no longer create playlist folders on my desktop app? I was ...

  • Casual Listener
  • Hi so I just switched from individual spotify premium to premium for family. I created a new account when joining family so that I could start over with my music tastes.   I noticed that I can...
  • Elena
  • Moderator
  • 3251 Views
  • 15 replies
  • 2 likes
  • Premium for Family
  • 3251 Views
  • 15 replies
  • 2 likes

Superuser Contribution Upload local files to mobile

PlanPremiumCountryCanadaDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueSo I've done some reading on getting local files form my computer onto my mobile, and everything I've seen says to 1) create a playlist of the local files o...

  • Regular
  • Plan Premium Country Canada Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue So I've done some reading on getting local files form my computer onto my mobile...
  • Alex
  • Spotify Legend
  • 674 Views
  • 3 replies
  • 1 likes
  • 674 Views
  • 3 replies
  • 1 likes

How to go "up" a playlist folder?

Hello!In the desktop app (specifically) you can nest playlists in folders. Playing a nested playlist is easy, you click the containing folder, then click the nested play list. But how do you go back "up" from a playlist to its containing folder? Ofte...

  • Casual Listener
  • Hello! In the desktop app (specifically) you can nest playlists in folders.   Playing a nested playlist is easy, you click the containing folder, then click the nested play list.   B...
  • dave_stewart
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 383 Views
  • 2 replies
  • 0 likes

Superuser Contribution Options to organize library!!

The new updates have gotten rid of the easiest way to find a single song in my library (while my phone is in airplane mode). I would like a way to sort my library by album that includes albums which I have only saved/liked some songs from. I tend to ...

  • Visitor
  • The new updates have gotten rid of the easiest way to find a single song in my library (while my phone is in airplane mode). I would like a way to sort my library by album that includes albums which ...
  • CarlosE
  • Moderator
  • 1485 Views
  • 1 replies
  • 3 likes
  • 1485 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Play downloaded episodes by default?

PlanPremiumCountryUnited StatesDeviceOnePlus 8TOperating SystemAndroid 11 (OxygenOS)My Question or IssueIf I play an episode from my library of downloaded podcast episodes, will Spotify use the downloaded file even if I have a cell signal or will it ...

  • Casual Listener
  • Plan Premium Country United States Device OnePlus 8T Operating System Android 11 (OxygenOS) My Question or Issue If I play an episode from my library of downloaded podcast episodes, will Spo...
  • portviking
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes