Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey!
Thanks for coming to the Spotify Community.
We’re excited to hear about your 2024 Wrapped experience.
Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing.
You can find this year's Wrapped by tapping Home and selecting the Wrapped feed. This link should also take you to the experience when you open it on your mobile device. If you still don’t see it, please try the steps below:
We’ll be keeping an eye on this thread and reporting back to the right folks, as well as linking to any known issues which may arise.
Please note:
Wrapped may not be available to all users, as it’s subject to specific eligibility criteria. Before posting here we encourage you to ensure you’re on the latest version of the app, and read this year’s FAQ in the Support Site for more information.
Same here. I went back and checked all my emails from Spotify to be sure I didn't miss it. I got the notifications in previous years, but nothing this year. Very disappointed.
Same issue for me. I cannot find any page or email regarding to my 2024 wrapped.
Hi there, to fully understand this situation I need to know if you are using a laptop such as a Chromebook or you are using a IPhone/Android. If you are using a laptop, it will not effect your minutes as long as you are using the web player and not the app, the app will not count your minutes if you have it minimized due to how it's programmed when it is collapsed. If you are using a IPhone/Android, the straight forward answer is no. There are no ways to make it count your minutes unless you are actively listening (having the phone on with the app open). Thanks and have a great day!
Hi there, is it still possible to see my 2024 wrapped even though it's not Feb 2025? I can't find it in iOS or Desktop app.
Where is my thank you video from eminem? I didn't get it, even though he was my most listened artist in 2024, so did I actually waste whole year waiting his thank you video for nothing? I was highly disappointed, when I didn't get it in my 2024 spotify wrapped!!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…