cant chosse any song from my playlist

[antoniobento123]

Plan

 Premium

Country

Portugal

Device

(iPhone 6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

So i have spotify for about 5 months and today a make the normal payment to have premium however i cant chosse any song from my playlist offline only shuffle.

can someone help me?

I ALWAYS USE SPOTIFY PREMIUM

[Bittencourt]

Hi @antoniobento123, thanks for writing.

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane. Did you get one?

If so, please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps!

And if you prefer, you can reply in Portuguese 🙂