playlist songs i didn't add

[claudiacherchi]

Goodmorning everybody, I need some help...

I noticed that, sometimes, i find in my library playlists i didn't create, and i find in my playlists some songs I don't know and didn't add.

can you tell my why does this happen? Thanks 🙂

[Billy-J]

Hey @claudiacherchi, thanks for reaching out to the Community!

Sorry to hear this. In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps!

[kurmeroli]

Hi there,

I got the same problem. Sometimes there are songs in my favourits playlist I did not add and don't know.

Since yesterday I activated MFA for my facebook account, which I use for Spotify, and logged me everywhere out, but even though I today found a song I did not add to my favourites. I did not receive an E-Mail, that someone else logged in with my account anywhere.

What else could it be?

Thanks 🙂

[Billy-J]

Hey @kurmeroli, thanks for reaching out to the Community,

I'm sorry to hear that you're experiencing this. I'd recommend following the steps I provided in my last reply, as there is a link that will provide you with the next steps to take to secure your account. Additionally, there is a link that gives you suggestions on how to protect your account.

2FA is a feature that Spotify has under consideration currently. There's more information about this here. I'd recommend subscribing to the thread and adding your vote to show your support. 

If you need anything else, don't hesitate to reach out.

Have a great day! 

[Makcimchik]

Plan

Premium

Country

Poland

Device

Poco x5 pro

Operating System

Android

My Question or Issue

Hello. In my playlist of liked tracks, tracks that I did not add periodically appear. Question: is this normal for the system or am I a sleepwalker?