Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Hello everyone,Spotify recently added a new option with the little plus (down right when you're listening to a song), and when you click on it it adds it to a playlist. The problem is that, personally, it adds it to my favorites. How can I manage for...
Hello everyone, Spotify recently added a new option with the little plus (down right when you're listening to a song), and when you click on it it adds it to a playlist. The problem is that, persona...
Newbie
10412 Views
5 replies
0 likes
While I'm scrolling throughout the playlist my spotify is stuttering it doesn't work on 120hz it drops down to 40 or 50 hz while scrolling.PlanPremiumCountryIndiaDeviceVivo x100 2024Operating SystemAndroid 15 My Question or Issue
While I'm scrolling throughout the playlist my spotify is stuttering it doesn't work on 120hz it drops down to 40 or 50 hz while scrolling. Plan Premium Country India Device Vivo x100 2024 Ope...
Moderator
350 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone 14Operating SystemiOS 18.2 My Question or IssueWhen I first got Spotify YEARS ago I had one major playlist that I dropped all of my favorite tracks into. I made a separate playlist by accident that was added a...
Plan Premium Family Country USA Device iPhone 14 Operating System iOS 18.2 My Question or Issue When I first got Spotify YEARS ago I had one major playlist that I dropped all of my f...
Spotify Star
350 Views
1 replies
0 likes
My Question or Issue Songs on my playlists have been repeating directly after playing. (The song plays twice). I have spent the last couple of hours chatting with customer support only for them to prove they don't speak English let alone understand t...
My Question or Issue Songs on my playlists have been repeating directly after playing. (The song plays twice). I have spent the last couple of hours chatting with customer support only for t...
240 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueRight-clicking on a song, or clicking on the three dots, no longer brings up "Add to play queue" as an option. I can add to a playlist, go to album, go to a...
Plan Premium Country United States Device Desktop PC Operating System Windows 10 My Question or Issue Right-clicking on a song, or clicking on the three dots, no longer brings up "Ad...
Visitor
3627 Views
7 replies
5 likes
Does is a demo feature or something? Cause I use it a lot
Does is a demo feature or something? Cause I use it a lot
Spotify Star
154 Views
1 replies
0 likes
The daily mix is dominated by my music taste from 2016 as that is when I moved over from microsoft music.
The daily mix is dominated by my music taste from 2016 as that is when I moved over from microsoft music.
Spotify Star
149 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone SE)Operating System(iOS 15) My Question or IssueAs of this week, I can’t open my playlists, I can still shuffle them and listen to the songs but I can’t open my own playlist, when I click on the “and more” part w...
Plan Free/Premium Country Device (iPhone SE) Operating System (iOS 15) My Question or Issue As of this week, I can’t open my playlists, I can still shuffle them and listen to ...
Visitor
41486 Views
12 replies
42 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Visitor
683 Views
6 replies
0 likes
PlanFree/PremiumCountryI want to be able to one artist on in my liked music. I was able to do listen to only one artist by searching there name their song will be the only music I will listen to I don't want it shuffled. I will really await a feedbac...
Plan Free/Premium Country I want to be able to one artist on in my liked music. I was able to do listen to only one artist by searching there name their song will be the only music I will listen t...
Spotify Star
484 Views
1 replies
0 likes
Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided with the removal of the ‘dislike’ button for songs. ...
Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided w...
Visitor
3155 Views
5 replies
12 likes
I have an account in the context of a Premium Familiar plan, and I have changed my phone and, as I had downloaded songs to play online, the system does not let me download more content. DeviceiPhone 14Operating SystemiOS My Question or IssueMy questi...
I have an account in the context of a Premium Familiar plan, and I have changed my phone and, as I had downloaded songs to play online, the system does not let me download more content. ...
Spotify Star
484 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceiPhone 8 PlusOperating SystemiOS 16.7.10 My Question or IssueWhile listening to the "Lorem" playlist (from Spotify) I heard a song I liked and later went into the playlist to find it again, but it was not shown there. ...
Plan Premium Country Germany Device iPhone 8 Plus Operating System iOS 16.7.10 My Question or Issue While listening to the "Lorem" playlist (from Spotify) I heard a song I li...
Moderator
242 Views
1 replies
0 likes
Everytime I click 'song I need to see live in 2024' it glitches and it stuck on the screen before it shows you what song you got and then I have to restart and it happens everytime. I don't know what to do, can anyone help?
Everytime I click 'song I need to see live in 2024' it glitches and it stuck on the screen before it shows you what song you got and then I have to restart and it happens everytime. I don't know what...
Visitor
861 Views
3 replies
2 likes
Hello everyone.I'm a new artist and now i'm on this famous Spotify thing...i want to submit my songs to curators and have found some adresses.But on their websites when they ask for the spotify link of my song, i give the link and they don't want it,...
Hello everyone. I'm a new artist and now i'm on this famous Spotify thing... i want to submit my songs to curators and have found some adresses. But on their websites when they ask for the spotify...
Not applicable
1103 Views
5 replies
2 likes
PlanPremiumCountryUSDeviceiPhone and Microsoft laptopOperating SystemiPhone and Windows 10 My Question or IssueThe three dots next to songs coming up in any playlist has been replaced with tiny pictures of the album cover limiting my ability to delet...
Plan Premium Country US Device iPhone and Microsoft laptop Operating System iPhone and Windows 10 My Question or Issue The three dots next to songs coming up in any playlist has been...
Moderator
941 Views
1 replies
0 likes
Hi everyone, Im curious to find out whether it’s possible to display the duration of songs within a playlist. As a yoga teacher I create classes with music using Spotify, and it would be super beneficial if I could see how long a specific song is bef...
Hi everyone, Im curious to find out whether it’s possible to display the duration of songs within a playlist. As a yoga teacher I create classes with music using Spotify, and it would ...
Moderator
3195 Views
3 replies
2 likes
Overnight, my "Likes" playlist went from 300 songs to approximately 30 songs. Spotify doesn't recognize any list I have (including the now empty ones) as recoverable. PlanPremiumCountryusDevicewin11Operating Systemwin11 My Question or IssueOvernight,...
Overnight, my "Likes" playlist went from 300 songs to approximately 30 songs. Spotify doesn't recognize any list I have (including the now empty ones) as recoverable. Plan Premium Co...
Moderator
304 Views
3 replies
0 likes
I'm trying to pin my top 4 favourite playlists. I have 2 pinned, but when I try to add a 3 it says I can only pin 4 and I'm out of pins. Is there some secret pins somewhere that I can't see or is this just a straight up glitch?
I'm trying to pin my top 4 favourite playlists. I have 2 pinned, but when I try to add a 3 it says I can only pin 4 and I'm out of pins. Is there some secret pins somewhere that I can't see or is thi...
Newbie
2439 Views
8 replies
0 likes
