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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298161 Views

96 replies

88 likes

  • 298161 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162151 Views

235 replies

44 likes

  • 162151 Views
  • 235 replies
  • 44 likes

Superuser Contribution viewing playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso yesterday i reached my skip limit for the the hour and i couldn’t see my playlist and i th...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so yest...

OscarDC

Moderator

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ver bien mis canciones en mis playlist

Cuando intento ver mis canciones que tengo agregadas veo que otros pueden verlas perfectamente pero a mí se ve poquitos nombres y ya no las fotos de las canciones, pero otros si pueden ver hasta las fotos de las canciones

Visitor

Cuando intento ver mis canciones que tengo agregadas veo que otros pueden verlas perfectamente pero a mí se ve poquitos nombres y ya no las fotos de las canciones, pero otros si pueden ver hasta las ...

OscarDC

Moderator

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Old playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently went from an individual premium plan to a duo premium plan but lost all my old pla...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...

Nandi2323

Regular

509 Views

2 replies

0 likes

  • 509 Views
  • 2 replies
  • 0 likes

import music to spotify

I would like to create a playlist with music not available in Spotify

Newbie

I would like to create a playlist with music not available in Spotify

Bittencourt

Spotify Star

840 Views

1 replies

0 likes

  • 840 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Library

Lost my library when formatting my memory card

Visitor

Lost my library when formatting my memory card

Eni

Moderator

205 Views

2 replies

0 likes

  • 205 Views
  • 2 replies
  • 0 likes

How can I get all my liked songs back after removing them from my liked?

I lost all of my liked songs when I tried removing some of the songs in my liked and I can't get them back because that would take ages and really good memory so I don't know what to do. Can someone help me?

Visitor

I lost all of my liked songs when I tried removing some of the songs in my liked and I can't get them back because that would take ages and really good memory so I don't know what to do. Can someone ...

osornios

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit content is turned on but not working

I was trying to listen to a song and discovered it would not let me. It said i wasn’t allowed to listen to explicit content which Ive never had a problem with. I went into my settings but it was turned on. Ive tried restarting phone, logging out and ...

Visitor

I was trying to listen to a song and discovered  it would not let me. It said i wasn’t allowed to listen to explicit content which Ive never had a problem with. I went into my settings but it wa...

Not applicable

7868 Views

2 replies

0 likes

  • 7868 Views
  • 2 replies
  • 0 likes

Superuser Contribution audiobooks

when will they be available in Portugal

Visitor

when will they be available in Portugal

Not applicable

430 Views

2 replies

0 likes

  • 430 Views
  • 2 replies
  • 0 likes

Superuser Contribution How automatically add song to a playlist

Hello everyone,Spotify recently added a new option with the little plus (down right when you're listening to a song), and when you click on it it adds it to a playlist. The problem is that, personally, it adds it to my favorites. How can I manage for...

Visitor

Hello everyone, Spotify recently added a new option with the little plus (down right when you're listening to a song), and when you click on it it adds it to a playlist. The problem is that, persona...

kkobii

Newbie

10147 Views

5 replies

0 likes

  • 10147 Views
  • 5 replies
  • 0 likes

Superuser Contribution Stuttering on scroll 120hz in playlist

While I'm scrolling throughout the playlist my spotify is stuttering it doesn't work on 120hz it drops down to 40 or 50 hz while scrolling.PlanPremiumCountryIndiaDeviceVivo x100 2024Operating SystemAndroid 15 My Question or Issue

Newbie

While I'm scrolling throughout the playlist my spotify is stuttering it doesn't work on 120hz it drops down to 40 or 50 hz while scrolling. Plan Premium Country India Device Vivo x100 2024 Ope...

OscarDC

Moderator

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Editing & Moving Playlists?

PlanPremium FamilyCountryUSADeviceiPhone 14Operating SystemiOS 18.2 My Question or IssueWhen I first got Spotify YEARS ago I had one major playlist that I dropped all of my favorite tracks into. I made a separate playlist by accident that was added a...

Newbie

Plan Premium Family Country USA Device iPhone 14 Operating System iOS 18.2   My Question or Issue When I first got Spotify YEARS ago I had one major playlist that I dropped all of my f...

Bittencourt

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Repeating played songs

My Question or Issue Songs on my playlists have been repeating directly after playing. (The song plays twice). I have spent the last couple of hours chatting with customer support only for them to prove they don't speak English let alone understand t...

Newbie

My Question or Issue   Songs on my playlists have been repeating directly after playing. (The song plays twice). I have spent the last couple of hours chatting with customer support only for t...

240 Views

0 replies

0 likes

Terrible service.
  • 240 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Add to queue" option has disappeared

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueRight-clicking on a song, or clicking on the three dots, no longer brings up "Add to play queue" as an option. I can add to a playlist, go to album, go to a...

Visitor

Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue Right-clicking on a song, or clicking on the three dots, no longer brings up "Ad...

blownsociety

Visitor

3623 Views

7 replies

5 likes

  • 3623 Views
  • 7 replies
  • 5 likes

DailyMix not updating since I ported Microsoft Music account in 2016

The daily mix is dominated by my music taste from 2016 as that is when I moved over from microsoft music.

Visitor

The daily mix is dominated by my music taste from 2016 as that is when I moved over from microsoft music.

Jose_M

Spotify Star

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t open playlists

PlanFree/PremiumCountry Device(iPhone SE)Operating System(iOS 15) My Question or IssueAs of this week, I can’t open my playlists, I can still shuffle them and listen to the songs but I can’t open my own playlist, when I click on the “and more” part w...

Newbie

Plan Free/Premium Country   Device (iPhone SE) Operating System (iOS 15)   My Question or Issue As of this week, I can’t open my playlists, I can still shuffle them and listen to ...

Vera-Faust

Visitor

41429 Views

12 replies

42 likes

  • 41429 Views
  • 12 replies
  • 42 likes