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2 accounts upgraded wrong one

2 accounts upgraded wrong one

Hi there I have (accidentally set up at some point) 2 spotify accounts. One linked to Facebook and then one for my username roseyearl. I let my payment lapse last month but now I went on and paid 9.99 for the upgrade to premium for 3 months but I have accidentally done this for my roseyearl account rather than the Facebook one. Is there any way to either move my Facebook account playlists to my roseyearl account or, apply the upgrade to my Facebook linked account instead? Thanks a lot, Rosey
1 Reply

If you get in touch with the customer services team directly using the online contact form they should be able to get that swapped over (or the accounts merged) for you. 😉 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

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