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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43437 Views
  • 15 replies
  • 36 likes
  • 43437 Views
  • 15 replies
  • 36 likes

Can't play music on 30 day trial on my iphone

I have just signed up for the 30 day free trial on my iphone 4s but cannot seem to get any music to play. Please can someone advise me? I have followed all the things to check on the faqs...

  • Newbie
  • I have just signed up for the 30 day free trial on my iphone 4s but cannot seem to get any music to play.   Please can someone advise me?  I have followed all the things to check on the f...
  • Christoffer
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

4th Gen iPod Nano Syncing

So I plugged it into my computer. It asked if I wanted to sync it with Spotify. I said yes. Then I chose the option to backup my files and so continue from there. ALL of the music that was on there is gone. It didn't back it up anywhere on my compute...

  • Newbie
  • So I plugged it into my computer. It asked if I wanted to sync it with Spotify. I said yes. Then I chose the option to backup my files and so continue from there. ALL of the music that was on there i...
  • Peter__
  • Community Legend
  • 1040 Views
  • 1 replies
  • 0 likes
  • 1040 Views
  • 1 replies
  • 0 likes

Can't listen to local file song

Hello! I need som help please. Since the song in question is not avaible, and the info says: "if you got the file, then you can import it". I did just that but when I try to sync it with my Iphone or HTC it will be grayed out immedeatly.. So I get it...

  • Music Fan
  • Hello!   I need som help please. Since the song in question is not avaible, and the info says: "if you got the file, then you can import it". I did just that but when I try to sync it with m...
  • Peter__
  • Community Legend
  • 525 Views
  • 3 replies
  • 0 likes
  • 525 Views
  • 3 replies
  • 0 likes

Annoying noise

How do you turn off the constant annoying noise the app makes whenever you press a button on the remote?

  • Music Fan
  • How do you turn off the constant annoying noise the app makes whenever you press a button on the remote?
  • Jomol
  • Music Fan
  • 397 Views
  • 4 replies
  • 0 likes
  • 397 Views
  • 4 replies
  • 0 likes

iPhone 5s malfunctions when synced to Spotify

I have just realized I can't sync Spotify to my iPod shuffle which may make me cancel Spotify. However, if I was to run with my iPhone 5, I might keep it. When I sync Spotify with my iPhone, the phone goes nuts for about 3 hours. It starts doing mult...

  • Casual Listener
  • I have just realized I can't sync Spotify to my iPod shuffle which may make me cancel Spotify.  However, if I was to run with my iPhone 5, I might keep it.  When I sync Spotify with my iPho...
  • WZekaMc
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Follow

I can't find Follow Artist om iOS. Should be there don't you think?

  • Music Fan
  • I can't find Follow Artist om iOS. Should be there don't you think?
  • Peter__
  • Community Legend
  • 312 Views
  • 4 replies
  • 0 likes
  • 312 Views
  • 4 replies
  • 0 likes

Iphone 4S not showing up in devices and not able to sync local files

Hi, I have for the past couple of days been attempting to get my Iphone4s to show up in devices, it is connected to the same WIFI as my laptop and I have also uninstalled/reinstalled my desktop spotify and uninstalled/reinstalled my phone spotify app...

  • Casual Listener
  • Hi, I have for the past couple of days been attempting to get my Iphone4s to show up in devices, it is connected to the same WIFI as my laptop and I have also uninstalled/reinstalled my desktop spoti...
  • Peter__
  • Community Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Difference between Spotify on Windows and on Ipad

Spotify free on Windows 7 and on Ipad. created on the Windows Spotify using Moodagent a playlist. I can stream it live anytime on the laptop. when I try to do same on ipad - where I can see the same playlist - i get a msg saying - "only premium users...

  • Newbie
  • Spotify free on Windows 7 and on Ipad.   created on the Windows Spotify using Moodagent a playlist. I can stream it live anytime on the laptop.   when I try to do same on ipad - whe...
  • Peter__
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Solved!! iPod touch lost - want to disconnect Spotify

Hey there...I've lost my iPod touch which is connected to my Spotify Premium account. Now I'd like to delete the iPod from my devices for Spotify, but I haven't been able to find out how to do that. Anyone any idea if that's possible?

  • Casual Listener
  • Hey there...I've lost my iPod touch which is connected to my Spotify Premium account. Now I'd like to delete the iPod from my devices for Spotify, but I haven't been able to find out how to do that. ...
  • tabeaj_be
  • Casual Listener
  • 858 Views
  • 2 replies
  • 0 likes
  • 858 Views
  • 2 replies
  • 0 likes

some songs aren`t playing

hello, i am using an iphone 5 with IOS 7.0.4, Spotify premium version 0.9.0.8, 12 playlists, and some songs on my iphone do noy play. They aren't grey on my mac and they do play there. On my iphone the only difference between a song that plays and on...

  • Regular
  • hello, i am using an iphone 5 with IOS 7.0.4, Spotify premium version 0.9.0.8, 12 playlists, and some songs on my iphone do noy play. They aren't grey on my mac and they do play there. On my iphone t...
  • panis82
  • Regular
  • 1539 Views
  • 9 replies
  • 0 likes
  • 1539 Views
  • 9 replies
  • 0 likes

So many UI inconsistencies in iPad app

There are so many UI inconsistencies in the iPad app. It's like in some places, the UI elements in the iPhone updates were pushed through but not in others. Things like title bars, action bars, certain button, etc just are maddeningly inconsistent. H...

  • Gig Goer
  • There are so many UI inconsistencies in the iPad app. It's like in some places, the UI elements in the iPhone updates were pushed through but not in others. Things like title bars, action bars, certa...
  • MattSuda
  • Spotify Star
  • 370 Views
  • 1 replies
  • 1 likes
  • 370 Views
  • 1 replies
  • 1 likes

synching ipod

spotify isn`t showing that my ipod is attached

  • Newbie
  • spotify isn`t showing that my ipod is attached
  • Joe
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Busted track

Hello, Tried to play 'Toni Price: Too Much Coffee' and about halfway through there is crackling and popping. The disturbance starts near 1:13 and is consistent across devices (iOS 7 iPhone 5s & iPad 3). Thanks for Spotify

  • Newbie
  • Hello,     Tried to play 'Toni Price: Too Much Coffee' and about halfway through there is crackling and popping.  The disturbance starts near 1:13 and is consistent across devices ...
  • Peter__
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 0.8.0 crash on iPhone 5 with iOS 7.0.3

It crash just after logging in. I think it occur when trying to load playlists. I have this issue since 0.7.x version. I tried perfomring a clean installation, restarting the device, etc. No way.

  • Music Fan
  • It crash just after logging in. I think it occur when trying to load playlists. I have this issue since 0.7.x version.   I tried perfomring a clean installation, restarting the device, etc. ...
  • Zescher
  • Music Fan
  • 1128 Views
  • 9 replies
  • 0 likes
  • 1128 Views
  • 9 replies
  • 0 likes

Solved!! newbie alert! having trouble with spotify premium on iphone

Hi. Can anyone help? I am paying for Spotify premium. It was taking up 4GB of space on my phone so i deleted it temporarily, so I could try and sort the problem via my mac. I have redownloaded and installed the Spotify app onto my Iphone 5, but now n...

  • Newbie
  • Hi. Can anyone help? I am paying for Spotify premium. It was taking up 4GB of space on my phone so i deleted it temporarily, so I could try and sort the problem via my mac.   I have redownlo...
  • Peter__
  • Community Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

iPhone wiped all synched tracks on reboot

Description I rebooted my phone while putting gas in my car this morning. I had been listening to an offline playlist via bluetooth when I shut off my car. When the phone turned back on, all of my synchronized files (with the exception of local files...

  • Music Fan
  • Description I rebooted my phone while putting gas in my car this morning. I had been listening to an offline playlist via bluetooth when I shut off my car. When the phone turned back on, all of my ...
  • maximusmmiv
  • Music Fan
  • 618 Views
  • 3 replies
  • 1 likes
  • 618 Views
  • 3 replies
  • 1 likes

Can't queue albums

I can add individual tracks to the queue but not whole albums. The main things I queue are whole albums that I want to listen to later so I don't see why that's not an option.

  • Roadie
  • I can add individual tracks to the queue but not whole albums. The main things I queue are whole albums that I want to listen to later so I don't see why that's not an option.
  • jb_bryant
  • Roadie
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

spotify wont work on car radio

I had an iphone 3gs and spotify worked with my car radio (boss) with charger cord but my iphone 5s will not. anybody else have a problem with this?

  • Newbie
  • I had an iphone 3gs and spotify worked with my car radio (boss) with charger cord but my iphone 5s will not. anybody else have a problem with this?
  • Peter__
  • Community Legend
  • 680 Views
  • 2 replies
  • 0 likes
  • 680 Views
  • 2 replies
  • 0 likes

playlist not loading in offline mode

i have a very annoying problem. if i listen to spotify and then lose signal, there is no problem to keep listening to my playlist but if i already lost signal my playlist will not load. i live in london so i am using the underground quite a lot and i...

  • Newbie
  • i have a very annoying problem. if i listen to spotify and then lose signal, there is no problem to keep listening to my playlist but if i already lost signal my playlist will not load. i live in lon...
  • Peter__
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

"Me" view (aka profile) bug

When in Me view (called Profile outside of ios), there's a feature I've found quite handy. Under "Recently Played Artists", at the bottom, you can select "View All Artists" to move to an expanded list of the artists you've been listening to, ordered ...

  • Community Legend
  • When in Me view (called Profile outside of ios), there's a feature I've found quite handy.  Under "Recently Played Artists", at the bottom, you can select "View All Artists" to move to an expand...
  • philmg
  • Roadie
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes