Access blocked abroad

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Access blocked abroad

Biguik
Newbie
Hello,
I have created my user while being in Turkey and now i am back home in France i cannot login coz Spotify consider i have been abroad for more than 14 days. How can i solve this problem?
Thanks for your help
Biguik
4 Replies

Re: Access blocked abroad

Rock Star 15
Rock Star 15

Hello and welcome to the Spotify Community!

 

It's easy, you only need to go to your profile and change the country.

OviiiOneRock Star 15
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Re: Access blocked abroad

Wadimvanakkeren
Newbie

Hello, 

 

I have the same problem, but it's not that easy. WhenI want to change my country the field is disabled and says i have to change my payment options. But I don't have premium...

Re: Access blocked abroad

Rock Star 15
Rock Star 15

Hello and welcome to the Spotify Community!

 

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

 

 

 


If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

 

 

 

Don't forget to check your Spam Box ;)

OviiiOneRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Access blocked abroad

Jt58698
Newbie
Hi i pay for premium and now your servoce is saying i need to notidy yoj because i hace been put of the UK longer thanda4 days. I intend to be travelling for the next year betweingvarious countries. Do i just need to cancel your service if you cannot acconodate this?
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