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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293860 Views

60 replies

15 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

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iPhone update

I updated my iPhone to the most recent update and now my spotify won’t work because it needs to be updated but there isn’t a Spotify update. How can I fix this?

Newbie

I updated my iPhone to the most recent update and now my spotify won’t work because it needs to be updated but there isn’t a Spotify update. How can I fix this? 

Maxim

Spotify Star

636 Views

1 replies

0 likes

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Sync music does not download anymore on one device

Hello Spotify City ! I'm facing a bug that kinds of bugs me. I have a Premium account and use it on two separate devices: one Android phone and one iPad. Recently I switched the synced music quality to Very High on the iPad, and ever since the musics...

Casual Listener

Hello Spotify City !  I'm facing a bug that kinds of bugs me. I have a Premium account and use it on two separate devices: one Android phone and one iPad. Recently I switched the synced music...

333 Views

0 replies

0 likes

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Spotify not syncing with Ford Sync

My Ford Sync won’t recognise Spotify when connected through the USB port as it advises me to do. Any ideas? My Ford Sync won’t recognise Spotify when connected through the USB port as it advises me to do. Any ideas?

Newbie

My Ford Sync won’t recognise Spotify when connected through the USB port as it advises me to do. Any ideas? My Ford Sync won’t recognise Spotify when connected through the USB port as it advises me t...

350 Views

0 replies

0 likes

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Does Spotify work well on old iPhones?

Hi. I, due to financial constraints, may buy an old iPhone, probably an iPhone 6. I've heard there are problems with non-Apple services when used on iPhones. It is important Spotify work well on my phone, considering my playlist consists of 900 songs...

Visitor

Hi. I, due to financial constraints, may buy an old iPhone, probably an iPhone 6. I've heard there are problems with non-Apple services when used on iPhones. It is important Spotify work well on my p...

Maxim

Spotify Star

844 Views

1 replies

0 likes

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No download possible due to 3k files limitation

iOS Version 11.01 / 11.02Spotify version: 8.4.20.535 / premium / familyAvailable free memory on device ~40Gb Hi all,for some reason I can't download any additional files due to the limitation of 3k downloaded files.My acttions:checked number of files...

Casual Listener

iOS Version 11.01 / 11.02 Spotify version: 8.4.20.535 / premium / family Available free memory on device ~40Gb   Hi all, for some reason I can't download any additional files due to the lim...

452 Views

0 replies

0 likes

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My playlists some artists and albums have dissapeared.

All of the sudden several of my artists I downloaded, favorite playlists and albums are gone!! I tried to recover but it says there is nothing to recover??? I dont want to re load ALL of them again!

Newbie

All of the sudden several of my artists I downloaded, favorite playlists and albums are gone!! I tried to recover but it says there is nothing to recover??? I dont want to re load ALL of them again!

416 Views

0 replies

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Solved!! iPad 1 app

Are there any apps for an IPad v1 available besides the one for ios4. The one I had quit working and when I tried to reinstall Spotify it defaults to the app that requires iOS 6 which the iPad 1 cannot use.

Newbie

Are there any apps for an IPad v1 available besides the one for ios4. The one I had quit working and when I tried to reinstall Spotify it defaults to the app that requires iOS 6 which the iPad 1 can...

Handpuppe

Casual Listener

47024 Views

37 replies

0 likes

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Spotify completely unable to connect to internet

So I've been having premium spotify for a year or two, and this problem happened few days ago. I have logged into 2 devices, windows pc and an iphone 6+. Spotify on pc works great as always, however my iphone's spotify cant connect to internet at all...

Casual Listener

So I've been having premium spotify for a year or two, and this problem happened few days ago. I have logged into 2 devices, windows pc and an iphone 6+. Spotify on pc works great as always, however ...

Darrendelfino

Casual Listener

631 Views

1 replies

0 likes

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automatic dowloands

I don't know why but when i download my songs under albums and then when i go into artists and look for a song those same songs that i spent hours going back and forth downloading are not? but under albums they are?? Doesn't make sense..... Also how ...

Visitor

I don't know why but when i download my songs under albums and then when i go into artists and look for a song those same songs that i spent hours going back and forth downloading are not? but u...

539 Views

0 replies

0 likes

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Songs Available on Desktop App Not Playing on Mobile (Premium User)

When I attempt to play songs from particular artists on my andorid device I reciveve a message saying 'content not availbe', despite the fact these songs can be played on the desktop app and are NOT local files. To provide an example songs by 'Illy',...

Newbie

When I attempt to play songs from particular artists on my andorid device I reciveve a message saying 'content not availbe', despite the fact these songs can be played on the desktop app and are NOT ...

446 Views

0 replies

2 likes

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Cant play music after losing Premium

I recently lost Spotify premium and as I recently opened up the app, I couldn't play any music. My wifi is fine, I uninstalled and reinstalled, and turned off and on my phone, and it seems that I still can't play any music. I use an iPhone 6. I haven...

Casual Listener

I recently lost Spotify premium and as I recently opened up the app, I couldn't play any music. My wifi is fine, I uninstalled and reinstalled, and turned off and on my phone, and it seems that I sti...

isabellawallace

Casual Listener

502 Views

1 replies

0 likes

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Spotify playlist not shuffling or retaining shuffle setting.

Since updating to the newest version of the app, the shuffle setting is not sticking in my iOS app after I select it. I select a song, click shuffle, and if I try to skip to the next track, the shuffle icon is no longer illuminated, and the playlist ...

Newbie

 Since updating to the newest version of the app, the shuffle setting is not sticking in my iOS app after I select it. I select a song, click shuffle, and if I try to skip to the next track, the...

850 Views

0 replies

0 likes

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App tells me I'm "offline" (but I'm not!)

So, this is happening since maybe one month. Mostly when not connected to any wifi (but through my almost unlimited LTE plan), the Spotify App tells me, I'm offline. Restarting the App, the iPhone… nothing works. Just once in a while (I don't know wh...

Newbie

So, this is happening since maybe one month. Mostly when not connected to any wifi (but through my almost unlimited LTE plan), the Spotify App tells me, I'm offline. Restarting the App, the iPhone… n...

519 Views

0 replies

0 likes

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Spotify, Sonos Play 5 and iOS 11.0.2

I have a Sonos Play 5.I use my iPhone/iPad as music controller for Spotify. I do not use the Sonos app for playing music. When closing Spotify the music is still playing. I found out it’s not the buffer, but the musical control panel in iOS 11 which ...

Music Fan

I have a Sonos Play 5. I use my iPhone/iPad as music controller for Spotify. I do not use the Sonos app for playing music.   When closing Spotify the music is still playing. I found out it’s ...

584 Views

0 replies

0 likes

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A Lot of Missing Music from Spotify

for the last several months i have been trying to look for music that's playing on SiriusXM and i cant seem to find it on spotify. I have been looking:White Noise by MNEK & Disclosure (XY Constant Remix)Vazilando by Shortly (Kryder & Eddie Thoneick R...

Newbie

for the last several months i have been trying to look for music that's playing on SiriusXM and i cant seem to find it on spotify.    I have been looking: White Noise by MNEK & Discl...

liquidchild101

Casual Listener

860 Views

3 replies

0 likes

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Paguei minha conta e continua free

Olá, já paguei pelo Spotify premium, foi debitado da minha conta, mas ainda estou com a versão free. Não houve mudança.

Newbie

Olá, já paguei pelo Spotify premium, foi debitado da minha conta, mas ainda estou com a versão free. Não houve mudança. 

359 Views

0 replies

0 likes

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Beim Anschluss an Autoradio wird gezeigt, dass keine abspielbaren Dateien vorhanden sind.

Spoiler (Highlight to read) Autoradio, usb, keine abspielbaren Dateien, Autoradio, usb, keine abspielbaren Dateien,Beim Anschluss an Autoradio wird gezeigt, dass keine abspielbaren Dateien vorhanden sind - über Bluetooth funktioniert es. Kennt jemand...

Newbie

 Autoradio, usb, keine abspielbaren Dateien, Beim Anschluss an Autoradio wird gezeigt, dass keine abspielbaren Dateien vorhanden sind - über Bluetooth funktioniert es. Kennt jemand eine Lösung?...

1365 Views

0 replies

0 likes

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Downloads not showing up in "downloads" section of library

My downloads section is only displaying the playlists I have downloaded on the iphone app. Just about every time I download an album for offline listening, it will not be displayed in the "downloads" section of my library. Yet if I know I downloaded ...

Newbie

My downloads section is only displaying the playlists I have downloaded on the iphone app. Just about every time I download an album for offline listening, it will not be displayed in the "downloads"...

lalabananas

Newbie

801 Views

1 replies

0 likes

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I don't have a SoundTouch 10...

... but every so often Spotify on my iPhone stops streaming to my Bluetooth device (car, beats headphones) and pops up the message 'you are listening on Soundtouch 10'. Why? I see a soundtouch in my list of devices but I don't own one,,, it's become ...

Newbie

... but every so often Spotify on my iPhone stops streaming to my Bluetooth device (car, beats headphones) and pops up the message 'you are listening on Soundtouch 10'.    Why?  I se...

317 Views

0 replies

0 likes

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"Offline" playlist on "Your library" is missing

Hi all, I just realized that my "Offline" playlist inside "Your library" is missing. I have "Playlists", "Stations", "Songs", "Albums", "Artists" and "Podcasts & videos". I have checked and my friends have an additional one: Offline. Why??? iPhone 6S...

Casual Listener

Hi all,   I just realized that my "Offline" playlist inside "Your library" is missing. I have "Playlists", "Stations", "Songs", "Albums", "Artists" and "Podcasts & videos".   I have...

397 Views

0 replies

0 likes

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