Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
44045 Views
44 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
109669 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
438427 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Regular
302136 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
All of my libraries are not showing up on my iPhone. I can still see it on my laptop it's just my phone. What can I do?
All of my libraries are not showing up on my iPhone. I can still see it on my laptop it's just my phone. What can I do?
363 Views
0 replies
0 likes
The last month I’ve been having heaps of problems with my account. I’ve lost all my downloaded saved music 3 times and this morning it happened again but now it’s also not showing 90% of my albums. I’m not doing anything differently but extremely fru...
The last month I’ve been having heaps of problems with my account. I’ve lost all my downloaded saved music 3 times and this morning it happened again but now it’s also not showing 90% of my albums. I...
319 Views
0 replies
0 likes
Hello! Last week Thursday I received a message by Meredith that I’m going to get an email with the TestFlight instructions. But I haven’t received one yet. I’ve also looked into my spamfolder. What can I do now? La semana pasada recibi un mensaje de ...
Hello! Last week Thursday I received a message by Meredith that I’m going to get an email with the TestFlight instructions. But I haven’t received one yet. I’ve also looked int...
728 Views
0 replies
0 likes
I cant get the new St. Voncent album (Masseduction) to play on my iPhone, but it will play on my desktop just fine. I am a longtime premium subscriber. All other options I tried on my phone played fine when selected.
I cant get the new St. Voncent album (Masseduction) to play on my iPhone, but it will play on my desktop just fine. I am a longtime premium subscriber. All other options I tried on my phone played fi...
Regular
739 Views
2 replies
2 likes
I'm currently having aproblem with Melissa Horn, an artist that I play regularly on spotify, as a premium member, on my iphone 6s plus. My OS is updated to the newest version, OS 11, and i keep my apps updated. I've reinstalled spotify a couple of ti...
I'm currently having aproblem with Melissa Horn, an artist that I play regularly on spotify, as a premium member, on my iphone 6s plus. My OS is updated to the newest version, OS 11, and i keep my ap...
Regular
530 Views
1 replies
0 likes
edit: Sorry for all the edits, I just wanted to link to the playlist but the forums are hellbent on embedding the actual playlist into my post, which made for yucky formatting nightmares, so now I'm extra frustrated. One of my favourite discoveries o...
edit: Sorry for all the edits, I just wanted to link to the playlist but the forums are hellbent on embedding the actual playlist into my post, which made for yucky formatting nightmares, so now I'm ...
Newbie
2014 Views
3 replies
2 likes
I'm frustrated! As I'm paying premium and ever since the last update my offline songs won't stay saved! And I have to keep downloading them! If it fails to be resolved I'm cancelling my subscription!
I'm frustrated! As I'm paying premium and ever since the last update my offline songs won't stay saved! And I have to keep downloading them! If it fails to be resolved I'm cancelling my subscription!
439 Views
0 replies
0 likes
Hello, I previously had Premium for family, the credit card associated with the account was lost, and the account switched to free due to payment issue. We fixed the payment, reinstated the Premium for Family subscription, but it will not update on m...
Hello, I previously had Premium for family, the credit card associated with the account was lost, and the account switched to free due to payment issue. We fixed the payment, reinstated the ...
618 Views
0 replies
0 likes
I'm wondering if the downloaded playlists in premium can somehow end up on my phone. Thx
I'm wondering if the downloaded playlists in premium can somehow end up on my phone. Thx 🙂
Newbie
110170 Views
11 replies
7 likes
As soon as I updated my iPhone software my Spotify controls stopped working. It no longer comes up on my lockscreen. I can’t change the song through my car or Bluetooth headphones anymore. I honestly just want to solve the issue.
As soon as I updated my iPhone software my Spotify controls stopped working. It no longer comes up on my lockscreen. I can’t change the song through my car or Bluetooth headphones anymore. I honestly...
Newbie
1145 Views
2 replies
3 likes
Can’t figure out how my wife’s phone is this strange loop. Can’t switch away from the current song. If I browse or search or go to another playlist, and try to select a different song, all I get is a pulse from the green shuffle play button.
Can’t figure out how my wife’s phone is this strange loop. Can’t switch away from the current song. If I browse or search or go to another playlist, and try to select a different song, all I get is a...
635 Views
0 replies
0 likes
Never had any issues before but I today created a new playlist on my Mac however it seems to not want to sync to my iPhone with a playlist called 'Loading' appearing. Any help greatly appreciated. Have reinstalled Spotify app on iPhone and cleared ca...
Never had any issues before but I today created a new playlist on my Mac however it seems to not want to sync to my iPhone with a playlist called 'Loading' appearing. Any help greatly appreciated. Ha...
Casual Listener
23541 Views
97 replies
0 likes
I being trying every recommedation on the internet and nothing. I am paying a premium account and cannot use it. Please help.
I being trying every recommedation on the internet and nothing. I am paying a premium account and cannot use it. Please help.
498 Views
0 replies
0 likes
Since the last update I have missing songs from playlists and downloaded albums. Why is this?
Since the last update I have missing songs from playlists and downloaded albums. Why is this?
Not applicable
903 Views
4 replies
0 likes
Hello!I have a problem with syncing local files. I've created a new playlist with local files on my computer and downloaded it. Then I tried to download it on my Iphone 7 (using same WIFI and having Spotify opened on my computer), and it wasn't downl...
Hello! I have a problem with syncing local files. I've created a new playlist with local files on my computer and downloaded it. Then I tried to download it on my Iphone 7 (using same WIFI and ...
594 Views
0 replies
2 likes
I cannot play Nirvana and Metallica songs on my iPhone7
I cannot play Nirvana and Metallica songs on my iPhone7
503 Views
0 replies
1 likes
Hey there, my Mac has recently been hacked so it has been wiped clean. My iPhone was spared and i still have all the playlist previously saved from the local files from Mac on my iPhone. What can I do so these playlists won't be removed when I syncro...
Hey there, my Mac has recently been hacked so it has been wiped clean. My iPhone was spared and i still have all the playlist previously saved from the local files from Mac on my iPhone. What can I d...
322 Views
0 replies
0 likes
So I updated to v8.4.22.515 at the weekend.Previously, when I connected my phone to car via Bluetooth, the car's display showed me track, artist, track, time, track advance/back buttons etc.Now, since this latest Spotify update, all it shows me is th...
So I updated to v8.4.22.515 at the weekend. Previously, when I connected my phone to car via Bluetooth, the car's display showed me track, artist, track, time, track advance/back buttons etc. Now, ...
468 Views
0 replies
0 likes
This started only a couple of days ago. I would listen to music on Spotify and my phone would begin getting really hot. Within 30 seconds of listening to a song I lose 10% battery. When going on any other app(fb/YouTube/snapchat) using internet I won...
This started only a couple of days ago. I would listen to music on Spotify and my phone would begin getting really hot. Within 30 seconds of listening to a song I lose 10% battery. When going on any ...
Casual Listener
1690 Views
3 replies
0 likes
After updating my iPhone 7 to IOS 11.0.2 I no longer have control from the lock screen or control center.
After updating my iPhone 7 to IOS 11.0.2 I no longer have control from the lock screen or control center.
Newbie
616 Views
1 replies
1 likes
