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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293860 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

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  • 19 replies
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Songs gone

Since the last update I have missing songs from playlists and downloaded albums. Why is this?

Visitor

Since the last update I have missing songs from playlists and downloaded albums. Why is this?

user-removed

Not applicable

849 Views

4 replies

0 likes

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  • 4 replies
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Syncing local files to iphone isn't working

Hello!I have a problem with syncing local files. I've created a new playlist with local files on my computer and downloaded it. Then I tried to download it on my Iphone 7 (using same WIFI and having Spotify opened on my computer), and it wasn't downl...

Newbie

Hello! I have a problem with syncing local files. I've created a new playlist with local files on my computer and downloaded it. Then I tried to download it on my Iphone 7 (using same WIFI and ...

577 Views

0 replies

2 likes

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  • 2 likes

Unplayable songs

I cannot play Nirvana and Metallica songs on my iPhone7

Casual Listener

I cannot play Nirvana and Metallica songs on my iPhone7

485 Views

0 replies

1 likes

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Local files on Mac got wiped and I still have those files on my iPhone - what to do

Hey there, my Mac has recently been hacked so it has been wiped clean. My iPhone was spared and i still have all the playlist previously saved from the local files from Mac on my iPhone. What can I do so these playlists won't be removed when I syncro...

Newbie

Hey there, my Mac has recently been hacked so it has been wiped clean. My iPhone was spared and i still have all the playlist previously saved from the local files from Mac on my iPhone. What can I d...

310 Views

0 replies

0 likes

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Latest Spotify Update - Changed In-Car Display

So I updated to v8.4.22.515 at the weekend.Previously, when I connected my phone to car via Bluetooth, the car's display showed me track, artist, track, time, track advance/back buttons etc.Now, since this latest Spotify update, all it shows me is th...

Roadie

So I updated to v8.4.22.515 at the weekend. Previously, when I connected my phone to car via Bluetooth, the car's display showed me track, artist, track, time, track advance/back buttons etc. Now, ...

443 Views

0 replies

0 likes

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iPhone gets HOT

This started only a couple of days ago. I would listen to music on Spotify and my phone would begin getting really hot. Within 30 seconds of listening to a song I lose 10% battery. When going on any other app(fb/YouTube/snapchat) using internet I won...

Newbie

This started only a couple of days ago. I would listen to music on Spotify and my phone would begin getting really hot. Within 30 seconds of listening to a song I lose 10% battery. When going on any ...

diggyz

Casual Listener

1622 Views

3 replies

0 likes

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  • 3 replies
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No control from lock screen

After updating my iPhone 7 to IOS 11.0.2 I no longer have control from the lock screen or control center.

Newbie

After updating my iPhone 7 to IOS 11.0.2 I no longer have control from the lock screen or control center.

Grandpa

Newbie

565 Views

1 replies

1 likes

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  • 1 likes

I've already paid for premium and it's not working! I've been a premium user for quite a while now.

I've been a premium user for a while now. Yesterday I renewed my subscription, I got charged for it (14 something dollars) and it's still not working! Why?! I can't deal with ads any longer.

Casual Listener

I've been a premium user for a while now. Yesterday I renewed my subscription, I got charged for it (14 something dollars) and it's still not working! Why?! I can't deal with ads any longer.

chef_nifs

Newbie

836 Views

3 replies

0 likes

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Spotify App Randomly Starts Playing Last Track On Its Own

I have the latest version of the Spotify app (version 4.9.0.833) on my iPhone 5S running the latest version of iOS (9.2.1). The Spotify app has started to randomly start to play the track which I last paused when I start up the Spotify app. It doesn'...

Newbie

I have the latest version of the Spotify app (version 4.9.0.833) on my iPhone 5S running the latest version of iOS (9.2.1). The Spotify app has started to randomly start to play the track which I las...

Bari1975

Newbie

2347 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Soy premium pero no puedo cambiar las canciones en el menú

No puedo cambiar las canciones del menú, si las puedo descargar pero cambiarlas no y soy premium, solo dice que he descubierto una opción premium. Ayuda.

Casual Listener

No puedo cambiar las canciones del menú, si las puedo descargar pero cambiarlas no y soy premium, solo dice que he descubierto una opción premium. Ayuda.

lucaselo3

Newbie

4226 Views

3 replies

0 likes

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Solved!! Songs cannot play while clicked the songs on artists page

I have an issue when I click the song on the artist's page it doesn't play the song, even I have tried to reinstall the Spotify still couldn't work. Hope Spotify community member help me to solve this issue... Here is the screen recording...

Visitor

I have an issue when I click the song on the artist's page it doesn't play the song, even I have tried to reinstall the Spotify still couldn't work. Hope Spotify community member help me to solv...

techrino930

Newbie

1252 Views

2 replies

0 likes

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Playback error

My Spotify freezes when advertisement is about to play (before the advert even plays) and playback error message pops up. Have to exit Spotify app and then Spotify begins to play the artist radio (I have to re-shuffle my songs to get it back to norma...

Newbie

My Spotify freezes when advertisement is about to play (before the advert even plays) and playback error message pops up. Have to exit Spotify app and then Spotify begins to play the artist radio (I ...

530 Views

0 replies

0 likes

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Library / Recently played does not show on CarPlay

Hi there,iOs latest versionspotify latest versioniphone 6Once connected to CarPlay spotify just works fine...the only thing not showing up ist the tab for the library/recently played songs. I have tried everything with no success.Here is the crazy th...

Visitor

Hi there, iOs latest version spotify latest version iphone 6 Once connected to CarPlay spotify just works fine...the only thing not showing up ist the tab for the library/recently played songs. I...

941 Views

0 replies

1 likes

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Spotify jumping to Apple Music

Have a question. when im in my vehicle and will be listing to Spotify. when leave the vehicle and get back in plug my iphone back up Apple Music starts to play insted of Spotify even if the Spotify app is still open and i never open the Apple Music a...

Casual Listener

Have a question. when im in my vehicle and will be listing to Spotify. when leave the vehicle and get back in plug my iphone back up Apple Music starts to play insted of Spotify even if the Spotify a...

rll140

Casual Listener

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Solved!! Don't see Chromecast in my device list

According to this page - https://www.spotify.com/us/chromecast/Spotify users should be able to cast music from native Spotify mobile app (iOS), but I don't see my Chromecast pop up on my available device list. I only see my AirPlay available. I tried...

Newbie

According to this page - https://www.spotify.com/us/chromecast/ Spotify users should be able to cast music from native Spotify mobile app (iOS), but I don't see my Chromecast pop up on my ava...

linneacdue

Newbie

61822 Views

9 replies

4 likes

  • 61822 Views
  • 9 replies
  • 4 likes

Download Number Wrong

I saved a song for offline listening on my Mac and on my iPhone it said Download 3 songs. Is this just a bug in the app?

Regular

I saved a song for offline listening on my Mac and on my iPhone it said Download 3 songs. Is this just a bug in the app?

355 Views

0 replies

0 likes

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Some songs are no played if connected to my Sonos

If I connect Spotify from my iPhone to my Sonos some titles are not played and I get the error message:Sorry! This content can't be played as long a connection to another device exists.What is the reason for this? Add Tag...

Casual Listener

If I connect Spotify from my iPhone to my Sonos some titles are not played and I get the error message: Sorry! This content can't be played as long a connection to another device exists. What is th...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
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iOS 11 Car Control Stopped Working

Hi, Upgraded to iPhone 7 runnning iOS 11.0.3 and my in car controls no longer work to skip track in my car. I had iOS 11.0.2 running on iPhone 6plus and it was working fine.My car is a Toyota Aygo. So far I've tried:1. Forgetting bluetooth device and...

Newbie

Hi,   Upgraded to iPhone 7 runnning iOS 11.0.3 and my in car controls no longer work to skip track in my car. I had iOS 11.0.2 running on iPhone 6plus and it was working fine. My car is a Toy...

438 Views

0 replies

0 likes

  • 438 Views
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Einige Titel der Playlist werden auf Sonos nicht abgespielt

Wenn ich mein iPhone mit meiner Sonos verbunden habe werden eingie Titel nicht abgespielt. Ich bekomme dann folgende Fehlermeldung:"Tut uns leid! Dieser Inhalt kann nicht abgespielt werden, solange eine Verbindung zu einem anderen Gerät besteht."An w...

Casual Listener

Wenn ich mein iPhone mit meiner Sonos verbunden habe werden eingie Titel nicht abgespielt. Ich bekomme dann folgende Fehlermeldung: "Tut uns leid! Dieser Inhalt kann nicht abgespielt werden, solange...

ppeter

Casual Listener

1001 Views

1 replies

1 likes

  • 1001 Views
  • 1 replies
  • 1 likes

Downloaded songs don't appear on iPhone

I have downloaded a song onto my computer and iphone. The song is in my downlaod folder on my computer. It is also downloaded on the music app on my phone. The song plays on from the music app and from my computer. I proceeded to activate local files...

Newbie

I have downloaded a song onto my computer and iphone. The song is in my downlaod folder on my computer. It is also downloaded on the music app on my phone. The song plays on from the music app and fr...

476 Views

0 replies

0 likes

  • 476 Views
  • 0 replies
  • 0 likes