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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227222 Views

53 replies

13 likes

  • 227222 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151913 Views

507 replies

108 likes

  • 151913 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106385 Views

19 replies

38 likes

  • 106385 Views
  • 19 replies
  • 38 likes

App crashes if I choose "Follow"

Hi, if I want to follow an artist, the Spotify app shuts down. This error starts this morning. Can anybody help me? Thanks, Chris from Bremen

Newbie

Hi, if I want to follow an artist, the Spotify app shuts down. This error starts this morning. Can anybody help me? Thanks, Chris from Bremen 🙂

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

iOS is crashing when viewing artists

Every time I try to "view artist" or go to the "my artists" page and choose one the app crashes. I have tried restarting my phone and have reinstalled the app and nothing works. I can still listen to songs, but this really reduces functionality.

Casual Listener

Every time I try to "view artist" or go to the "my artists" page and choose one the app crashes. I have tried restarting my phone and have reinstalled the app and nothing works. I can still listen to...

Jacob

Community Legend

413 Views

1 replies

1 likes

  • 413 Views
  • 1 replies
  • 1 likes

Spotify crashing when using search.

Updated Spotify recently.Keeps crashing (flickers then disappears) anytime I search for artist or track.Any ideas/solutions ?

Casual Listener

Updated Spotify recently. Keeps crashing (flickers then disappears) anytime I search for artist or track. Any ideas/solutions ?

gibolopolous

Casual Listener

292 Views

2 replies

0 likes

  • 292 Views
  • 2 replies
  • 0 likes

App se cierra

Cuando estoy reproduciendo una canción y busco otro artista para reproducir la app se detiene y se cierra. Por qué ocurre esto?

Newbie

Cuando estoy reproduciendo una canción y busco otro artista para reproducir la app se detiene y se cierra. Por qué ocurre esto?

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

iPhone SE issue

Hello everyone. I use Spotify Premium on my iPhone for last two months. Everything was great but today app has started to shutdown when i want to see artist profile. Could somebody help me?

Newbie

Hello everyone. I use Spotify Premium on my iPhone for last two months. Everything was great but today app has started to shutdown when i want to see artist profile. Could somebody help me? 😞

Jacob

Community Legend

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Spotify App crashes after starting a song

I can open up the app and use the interface without a hitch, but after starting a song, it will play for a few seconds before pausing, then a few seconds later it plays a little bit more before the app crashes. I have tried restarting my phone, unins...

Newbie

I can open up the app and use the interface without a hitch, but after starting a song, it will play for a few seconds before pausing, then a few seconds later it plays a little bit more before the a...

Rory1983

Newbie

769 Views

2 replies

0 likes

  • 769 Views
  • 2 replies
  • 0 likes

app crashes when loading artist page

for the last day i have been unable to load any artist pages through the app. whatever i'm listening to will start to break up and the app will crash, and i'm taken back to the home screen. restarting phone did not help. reinstalling app did not help...

Newbie

for the last day i have been unable to load any artist pages through the app. whatever i'm listening to will start to break up and the app will crash, and i'm taken back to the home screen. restartin...

brainmist9

Casual Listener

879 Views

8 replies

1 likes

  • 879 Views
  • 8 replies
  • 1 likes

IOS App keeps crashing

So this is oddly specific, but whenever I search up an artist and visit their profile, my Spotify App instantly crashes and discontinues my music. I've tried updating the App and then I tired re-installing it, but nothing seems to be working. Is anyo...

Newbie

So this is oddly specific, but whenever I search up an artist and visit their profile, my Spotify App instantly crashes and discontinues my music. I've tried updating the App and then I tired re-inst...

hezii11

Casual Listener

681 Views

1 replies

1 likes

  • 681 Views
  • 1 replies
  • 1 likes

imessage

if i share a song with someone who doesn't have spotify on imessages, can they still click on it to see the song?

Newbie

if i share a song with someone who doesn't have spotify on imessages, can they still click on it to see the song?

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Featured artists are no longer listed on songs after most recent update

In albums or songs on Spotify it would list the artist of the song in gray underneath the song name along with any other featured artists. After the most recent iOS update this is no longer the case and I am unable to see the featured artists on a so...

Newbie

In albums or songs on Spotify it would list the artist of the song in gray underneath the song name along with any other featured artists. After the most recent iOS update this is no longer the case ...

719 Views

0 replies

4 likes

  • 719 Views
  • 0 replies
  • 4 likes

Spotify app using 2.72 GB but I've not downloaded anything

I switched to the Premium version of Spotify about 2 months ago and since then, my app will occasionally gobble up a bunch of storage despite the fact that I have not downloaded any songs. I re-installed the app previously and that worked, but now I ...

Newbie

I switched to the Premium version of Spotify about 2 months ago and since then, my app will occasionally gobble up a bunch of storage despite the fact that I have not downloaded any songs. I re-insta...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Why wont it work on both phones.

So I have an android phone that I was using with Spotify. Then now I have iPhone 4s. Why when i downloaded all my songs onto my iPhone it still saying you need yo be online to play these songs if I have premium.??? **bleep**.

Casual Listener

So I have an android phone that I was using with Spotify. Then now I have iPhone 4s. Why when i downloaded all my songs onto my iPhone it still saying you need yo be online to play these songs if I h...

Smac95

Casual Listener

374 Views

2 replies

0 likes

  • 374 Views
  • 2 replies
  • 0 likes

Superuser Contribution cant skip songs?

why am i getting the msg that cant skip songs when i have premium?

Newbie

why am i getting the msg that cant skip songs when i have premium? 😥

Mara_F

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different songs in the same playlist

Hi! I have Spotify Premium and I listen it in two iOS devices (iPhone and ipad). I've uploaded some songs that couldn't find in the app and I can see and listen to them in my ipad but not in my iPhone. How can I listen to the uploaded songs in my iPh...

Casual Listener

Hi! I have Spotify Premium and I listen it in two iOS devices (iPhone and ipad). I've uploaded some songs that couldn't find in the app and I can see and listen to them in my ipad but not in my iPhon...

beingmaru

Casual Listener

582 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Need help on syncing local files to phone

I've done this multiple times before, even in the last month. Spotify seems to not even know how horribly broken this feature is. I've downloaded a song 4 times and added it to 2 different sources trying to get it into my local files on my phone but ...

Newbie

I've done this multiple times before, even in the last month. Spotify seems to not even know how horribly broken this feature is. I've downloaded a song 4 times and added it to 2 different sourc...

howsitgoinaz

Newbie

341 Views

2 replies

1 likes

  • 341 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cache is still an issue

3GB in use. Deleted all my offline playlists. 3GB in use. Restarted the app. Still 3GB being used. Waited a couple of days, normaly using spotify, nothing offline. Still 3GB in use. I'm frequently uninstalling spotify to claim that extra space back. ...

Casual Listener

3GB in use. Deleted all my offline playlists. 3GB in use. Restarted the app. Still 3GB being used. Waited a couple of days, normaly using spotify, nothing offline. Still 3GB in use.    I'...

Mara_F

Roadie

656 Views

3 replies

1 likes

  • 656 Views
  • 3 replies
  • 1 likes

Superuser Contribution Disappearing songs...

Italian userI have like 2400 songs saved offline and since last week my library keeps deleting, in addition to this, albums I re-save don't save completely... it's the 5th time this issue happens... HELP!

Newbie

Italian user I have like 2400 songs saved offline and since last week my library keeps deleting, in addition to this, albums I re-save don't save completely... it's the 5th time this issue happens.....

Mara_F

Roadie

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Ogrenci premium sorunu

Ogrenci oldugum dogrulandı mailini aldım. Odemeyi tamamlamak icin spotify a geri don yaziyor. Odemeyi nasil yapacagım. Ogrenci olarak seciyorum daha once dogrulandi hatasini aliyorum. Ne yapmam gerek ?

Newbie

Ogrenci oldugum dogrulandı mailini aldım. Odemeyi tamamlamak icin spotify a geri don yaziyor. Odemeyi nasil yapacagım. Ogrenci olarak seciyorum daha once dogrulandi hatasini aliyorum. Ne yapmam gerek...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs skipping

Hi guys I'm getting really fed up with Spotify as the songs won't play they just skip to the next, then next, then next without playing. I pay for this service and it is used in my restaurant, not happy

Newbie

Hi guys I'm getting really fed up with Spotify as the songs won't play they just skip to the next, then next, then next without playing. I pay for this service and it is used in my restaurant, not ha...

Mara_F

Roadie

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes