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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37116 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102601 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1302 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299119 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125817 Views

19 replies

38 likes

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Login process on setup of new iPhone is broken

I just restored my data to a new iPhone 8 Plus, latest iOS (11.0.3) and I had a very poor experience trying to log into Spotify. I was able to eventually do it, but it is currently broken.When opening spotify it asks me to log in, when I tap Log In, ...

Newbie

I just restored my data to a new iPhone 8 Plus, latest iOS (11.0.3) and I had a very poor experience trying to log into Spotify. I was able to eventually do it, but it is currently broken. When open...

400 Views

0 replies

0 likes

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When I try to play any Frank Ocean song they don't play at all

Did he take his music off Spotify? Even then that wouldn't make sense I can still play his music on my pixel. Help me out here.

Casual Listener

Did he take his music off Spotify? Even then that wouldn't make sense I can still play his music on my pixel. Help me out here.

Waterkid54

Casual Listener

588 Views

1 replies

0 likes

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  • 1 replies
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No titles seen on radio, cant change songs on my wheelbuttons anymore! VW!

Hi,i dont know since when. i got an iPhone 6s (iOS11) and the latest spotify version. like a week ago everything was fine. now i cant see any song titles/nor album titles on my screen on the radio. also i cant change the songs (prev/next) on my butto...

Newbie

Hi, i dont know since when. i got an iPhone 6s (iOS11) and the latest spotify version. like a week ago everything was fine. now i cant see any song titles/nor album titles on my screen on the radio....

Johnsherman

Newbie

845 Views

1 replies

1 likes

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  • 1 replies
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Cannot play specific artist on iOS or Windows Desktop

I can no longer play anything by Frank Ocean on Spotify for iOS or Windows Desktop. It just will not pay when I click any of his music. I had two of his albums saved for offline play and I have unsaved them and tried again. Any help? Very strange tha...

Newbie

I can no longer play anything by Frank Ocean on Spotify for iOS or Windows Desktop. It just will not pay when I click any of his music. I had two of his albums saved for offline play and I have ...

lenjammin30

Regular

1309 Views

5 replies

2 likes

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  • 2 likes

Customer service

I was on the phone with someone From Spotify customer service, they were very helpful and fixed my issue. But after my initial statement I wasn’t able to talk to the person on the other end again, it wouldn’t give me the space to talk to her. Anyway ...

Newbie

I was on the phone with someone From Spotify customer service, they were very helpful and fixed my issue. But after my initial statement I wasn’t able to talk to the person on the other end agai...

323 Views

0 replies

0 likes

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Artist won’t play

A few days ago I got a new iPhone. I downloaded Spotify from the App Store and logged in on my account that has a premium subscription. I have a playlist with almost 500 songs, and every song is downloaded so they are supposed to work offline. Every ...

Newbie

A few days ago I got a new iPhone. I downloaded Spotify from the App Store and logged in on my account that has a premium subscription. I have a playlist with almost 500 songs, and every song is down...

335 Views

0 replies

0 likes

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Spotify randomly deletes downloaded songs

Hi, app is up-to date, iOS too yet this happened again for now uncountable times, my offline music Was deleted from albums, each time playlists stay downloaded. today I went outside reach of WiFi and I saw multiple songs to be downloaded which was ok...

Visitor

Hi, app is up-to date, iOS too yet this happened again for now uncountable times, my offline music   Was deleted from albums, each time playlists stay downloaded.   today I went outside r...

user-removed

Not applicable

859 Views

2 replies

0 likes

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Can't play my playlist

I have 3 iPhones, an iPhone 5c, 5s, and a 6. When I play just this one playlist it started stopping after a few songs. After that it started freezing after ads played. Now every time i start the playlist it won't play after an ad or it won't play any...

Casual Listener

I have 3 iPhones, an iPhone 5c, 5s, and a 6. When I play just this one playlist it started stopping after a few songs. After that it started freezing after ads played. Now every time i start the play...

330 Views

0 replies

0 likes

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Skipping glitch, bug reproducible 100%

Hi, ive been having an issue where from time to time, the sone I’m listening will glitch and skip/repeat a second or two, for no apparent reason. It happens 100% of the time where my phone is unlocked, then is locked and placed in my pocket. Also hap...

Music Fan

Hi,   ive been having an issue where from time to time, the sone I’m listening will glitch and skip/repeat a second or two, for no apparent reason.    It happens 100% of the t...

1025 Views

0 replies

0 likes

bug
Glitch
playback
skip
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Album won't play

I am trying to listen to the album Stoney on spotify on my Iphone 7. I have IOS11 and im not sure if thats what has to do with the problem. Everytime I press shuffle all on the album nothing happens at all. Rarely if it begins to play the album it wi...

Newbie

I am trying to listen to the album Stoney on spotify on my Iphone 7. I have IOS11 and im not sure if thats what has to do with the problem. Everytime I press shuffle all on the album nothing happens ...

raxilia-running

Newbie

849 Views

3 replies

0 likes

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App sucks space

My Spotify app is using almost 1GB and I haven't (as far as I know) any songs offline.When I reinstall the app it is around 75MB, after logging in 83MB, after 2 min 110MB and this goes on until 980MB.How can I stop the app from sucking space?

Newbie

My Spotify app is using almost 1GB and I haven't (as far as I know) any songs offline. When I reinstall the app it is around 75MB, after logging in 83MB, after 2 min 110MB and this goes on until 980...

482 Views

0 replies

0 likes

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Can't sinc local files to phone

I've looked through forums and feel like I've tried everything.My phone and computer are on the same networkMy firewall isn't blocking spotify from interacting with devicesI've tried doing on a phone hotspot and regular networkI've restarted my phone...

Newbie

I've looked through forums and feel like I've tried everything. My phone and computer are on the same network My firewall isn't blocking spotify from interacting with devices I've tried doing on a...

362 Views

0 replies

0 likes

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Solved!! Cancel

I tried to cancel you guys along time ago and I just noticed that you guys charged me 10$ 2s the 15-16 ofOctober witch it out of control I would like my money back and not pay ever. Again

Newbie

I tried to cancel you guys along time ago and I just noticed that you guys charged me 10$ 2s the 15-16 ofOctober witch it out of control I would like my money back and not pay ever. Again 

jarredmorley

Roadie

550 Views

1 replies

0 likes

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Background activity killing battery

Ios 11 is already a battery draining nightmare, so, to help remedy the situation I turned off background app refresh for all applications doing the most damage. Spotify is typically at the top of this list, doing hours of background activity, even th...

Newbie

Ios 11 is already a battery draining nightmare, so, to help remedy the situation I turned off background app refresh for all applications doing the most damage. Spotify is typically at the top of thi...

jarredmorley

Roadie

5777 Views

1 replies

1 likes

  • 5777 Views
  • 1 replies
  • 1 likes

Iphone 7 version 10.3.3 music always stops after every advertisement

For the past week it just music suddenly stops after an advertisement whether on Bluetooth or y the phone itself. I have to play another playlist to start over then if an advertisement comes up it just freezes. TIA!

Newbie

For the past week it just music suddenly stops after an advertisement whether on Bluetooth or  y the phone itself. I have to play another playlist to start over then if an advertisement comes up...

472 Views

0 replies

1 likes

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Won’t connect to data on my iPhone

Ok so it works perfectly fine when I have WiFi but when I turn on my cellular data it stays on the connecting screen forever and it won’t load my music. I have T-Mobile and I’m given 2.5 gbs of fast data and after that it’s unlimited. I have an iPhon...

Newbie

Ok so it works perfectly fine when I have WiFi but when I turn on my cellular data it stays on the connecting screen forever and it won’t load my music. I have T-Mobile and I’m given 2.5 gbs of fast ...

497 Views

0 replies

0 likes

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Estalos no som

Meu iPhone esta apresentando estalos somente com o aplicativo do Spotify... isso está insuportável por favor me ajudem

Newbie

Meu iPhone esta apresentando estalos somente com o aplicativo do Spotify... isso está insuportável por favor me ajudem 

402 Views

0 replies

0 likes

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Superuser Contribution Music stops playing

Hi,I’ve recently purchased Spotify Premium and whenever I lock my phone or go off of the Spotify app, the music cuts out a couple of seconds later. I’ve looked at other people’s problems that are similar and none of them seem to work. I just need som...

Newbie

Hi, I’ve recently purchased Spotify Premium and whenever I lock my phone or go off of the Spotify app, the music cuts out a couple of seconds later. I’ve looked at other people’s problems that are s...

duris

Newbie

641 Views

2 replies

0 likes

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Recommend streamer that always works well with iOS Connect

I share a problem many people have posted on concerning Marantz streamers working with iPhone Connect intermittently, i.e., the Marantz streamer often does not appear in the list of available devices. I have other devices (Gramofon streamers, Polk Om...

Casual Listener

I share a problem many people have posted on concerning Marantz streamers working with iPhone Connect intermittently, i.e., the Marantz streamer often does not appear in the list of available de...

653 Views

0 replies

0 likes

Connect
iOS
streamer
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device not showing in device list

I have been using Spotify for some while to connect my 2 LG music flow speakers.This use to work, but it has stopped - I havent noticed to exact date this happend, its been so for a while.I have 2 identically H7 soundbars (with different names) both ...

Casual Listener

I have been using Spotify for some while to connect my 2 LG music flow speakers. This use to work, but it has stopped - I havent noticed to exact date this happend, its been so for a while. I ...

danprg

Newbie

1905 Views

3 replies

0 likes

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  • 0 likes