Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37129 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102635 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431261 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299136 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hello! I recently downloaded spotify and was wondering how to get my seven free day trial, I have researched about it on the website and on youtube but I cannot do it. I do not know if my failure had to do with the may 18th update or just my stupidit...
Hello! I recently downloaded spotify and was wondering how to get my seven free day trial, I have researched about it on the website and on youtube but I cannot do it. I do not know if my failure had...
Newbie
2033 Views
2 replies
0 likes
When I start a album/playlist if I skip the first song the second one appears for .1s then disappears and I can’t start that album or any other until I fully close the app and start it back up
When I start a album/playlist if I skip the first song the second one appears for .1s then disappears and I can’t start that album or any other until I fully close the app and start it back up
303 Views
0 replies
0 likes
Hi all,I have an iPhone. Yes I've tried logging in an out. Closing the app. Uninstalling the app, reinstalling the app. Tried messing with the screen lock because I've heard that could help too. Nothing works, spotify keeps skipping and pausing the s...
Hi all, I have an iPhone. Yes I've tried logging in an out. Closing the app. Uninstalling the app, reinstalling the app. Tried messing with the screen lock because I've heard that could help too. No...
304 Views
0 replies
0 likes
Iphone 7 on iOS 11.0.3 trying to connect to my car via USB cable. Before when I plugged in my phone spotify would start playing. Now when I plug in my phone my itunes music starts to play. "even when spotify is opened and playing a song before i plug...
Iphone 7 on iOS 11.0.3 trying to connect to my car via USB cable. Before when I plugged in my phone spotify would start playing. Now when I plug in my phone my itunes music star...
589 Views
0 replies
1 likes
Spoiler (Highlight to read)I have free spotify on my iphone and for some reason, some playlists or even artists won’t play on shuffle anymore. I didn’t change any settings... anyone knows what would be the problem?I have free spotify on my iphone and...
I have free spotify on my iphone and for some reason, some playlists or even artists won’t play on shuffle anymore. I didn’t change any settings... anyone knows what would be the problem?
352 Views
0 replies
0 likes
Hi, in the last couple of days I have experienced troubles when listening via bluetooth headphines or bluetooth in my car. My phone connects to other phones (which I don't know). So during listening to one of my playlists my phone starts to play some...
Hi, in the last couple of days I have experienced troubles when listening via bluetooth headphines or bluetooth in my car. My phone connects to other phones (which I don't know). So during l...
280 Views
0 replies
0 likes
Every time I try to log into Spotify I get an error and then a fb notification saying an unknown decice is trying to log in.i click it was me and allow device but it's not solving the issue - I'm still getting the error code and going round in circle...
Every time I try to log into Spotify I get an error and then a fb notification saying an unknown decice is trying to log in. i click it was me and allow device but it's not solving the issue - I'm s...
415 Views
0 replies
0 likes
I used the app like 3 days ago and everything was fine, but today a friend of mine send me a song via Wsp, i tried to listen but my account was out but the moment i log in, all my playlist disapeared, i think its the right acc beacuse i dont have oth...
I used the app like 3 days ago and everything was fine, but today a friend of mine send me a song via Wsp, i tried to listen but my account was out but the moment i log in, all my playlist disa...
Casual Listener
744 Views
2 replies
0 likes
My account has been charged twice when I don't even use the app anymore nor do I use that bank account just.got a call saying I'm negitave 48 dollars **bleep** I didn't even know this was going on?
My account has been charged twice when I don't even use the app anymore nor do I use that bank account just.got a call saying I'm negitave 48 dollars **bleep** I didn't even know this was going on?&n...
296 Views
0 replies
0 likes
Im enjoying the new Recommended Songs section at the bottom of one of my playlists on mobile. However, when I press Refresh and then press and hold on a song to listen to the short snippet from it the player glitches out and plays the suggested song ...
Im enjoying the new Recommended Songs section at the bottom of one of my playlists on mobile. However, when I press Refresh and then press and hold on a song to listen to the short snippet from it th...
Roadie
895 Views
1 replies
0 likes
I have deleted the app. Changed my password. Logged in using my email. My user name. Nothing. Also do you know it’s unbelievably frustrating? I have a premium account and it is next to impossible to contact Spotify directly. Fix this nonsense
I have deleted the app. Changed my password. Logged in using my email. My user name. Nothing. Also do you know it’s unbelievably frustrating? I have a premium account and it is next to impossib...
Roadie
429 Views
1 replies
0 likes
I have Spotify Free and I can't play any song (even shuffle play) using my iPhone. I've already registered to Premium to try to fix these and the problem persists. It says that Spotify is offline. I have a lot of friends that have the same account se...
I have Spotify Free and I can't play any song (even shuffle play) using my iPhone. I've already registered to Premium to try to fix these and the problem persists. It says that Spotify is offline. I ...
Community Legend
645 Views
1 replies
0 likes
I have iPhone 7 and suddenly I couldn't skip songs, turn the volume up or down with the headphones and Spotify didn't display on my lock screen.I'd love to get some help for this issue.And I have iOS11.
I have iPhone 7 and suddenly I couldn't skip songs, turn the volume up or down with the headphones and Spotify didn't display on my lock screen. I'd love to get some help for this issue. And I...
Casual Listener
2709 Views
3 replies
0 likes
Why do you keep making me re-download my WHOLE Library??!Ive ensured that I'm signed in properly, provided access to the correct devices, AND I've redownloaded the app. Why do you play videos and behind the scenes on Rap Cavier?? Large portion of you...
Why do you keep making me re-download my WHOLE Library??! Ive ensured that I'm signed in properly, provided access to the correct devices, AND I've redownloaded the app. Why do you pl...
470 Views
0 replies
0 likes
I love the Daily Mix feature, but I do not like that when you heart a song it adds it to your library. They house the Daily Mix under the Radio feature and that’s the way I think it should work. I just want to thumb up or down the song to teach the a...
I love the Daily Mix feature, but I do not like that when you heart a song it adds it to your library. They house the Daily Mix under the Radio feature and that’s the way I think it should work...
Composer
911 Views
1 replies
1 likes
How do I stop Spotify from playing songs that I have not downloaded to my offline playlists/albums? I do not have WiFi and am getting charged for data every time this happens.
How do I stop Spotify from playing songs that I have not downloaded to my offline playlists/albums? I do not have WiFi and am getting charged for data every time this happens.
Roadie
863 Views
3 replies
0 likes
I have many downloaded playlists, there’s specifically one that will not let me chance the song, this problem began yesterday, I tried to play it, and it does, the thing is when I tried to change song, the bar down the screen was gone so I can not ch...
I have many downloaded playlists, there’s specifically one that will not let me chance the song, this problem began yesterday, I tried to play it, and it does, the thing is when I tried to change son...
Roadie
2356 Views
5 replies
0 likes
Hello there, I wasn't sure if I should post here or in the mac category, but I figured either is okay. Here's my issue : My favorite band, Rhapsody of Fire, recently changed singers and released an album of re-recorded songs from older albums to give...
Hello there, I wasn't sure if I should post here or in the mac category, but I figured either is okay. Here's my issue : My favorite band, Rhapsody of Fire, recently changed singers and...
450 Views
0 replies
0 likes
I can not up grade to Spotify 11 I have been with spotty for over 2weeks
I can not up grade to Spotify 11 I have been with spotty for over 2weeks
323 Views
0 replies
0 likes
Hi, Spotify community! My mom is a new proud Spotify premium user and loves it. Recently she updated her iOS software and she can no longer get into her Spotify app. She says when she tries to log in, a message appears that says “CSRF token not taken...
Hi, Spotify community! My mom is a new proud Spotify premium user and loves it. Recently she updated her iOS software and she can no longer get into her Spotify app. She says when she tries to...
748 Views
0 replies
0 likes
