Help Wizard

Step 1


Account problems!!!!

Account problems!!!!

So I had an account a few years ago and I quit using it. About six months ago I made a new account with my second email address and have premium ever since. I just forgot my password and tried logging out and resetting it but when I logged in it opened up my old “non-premium” account!! I don’t want to lose all of my saved music or subscription, please help me!!!!

1 Reply

Hey @Mitchfadness 🙂


Thanks for coming to the Community.


It sounds like you have a duplicate account.


Don't worry, we’d suggest taking a look at the steps here to determine whether or not you’re logged into the right one.

Let us know if it helps!

Suggested posts