Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234314 Views

55 replies

13 likes

  • 234314 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157471 Views

507 replies

108 likes

  • 157471 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107963 Views

19 replies

38 likes

  • 107963 Views
  • 19 replies
  • 38 likes

Offline Mode

When going from online mode to Offline, I used to have 30 days until I have to go Online, and now it only says I have 7 days. The next day I went back onto online mode and then switched to Offline and it now says I have 6 days.

Newbie

When going from online mode to Offline, I used to have 30 days until I have to go Online, and now it only says I have 7 days. The next day I went back onto online mode and then switched to Offline an...

songassistant

Composer

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Local files to Iphone error

I tried to synchronise a locale file playlist from my PC with my phone so that I can listen to them while on the road but all it does is only synchronise one title. Only the first one out of the playlist. This is really annoying and I could not find ...

Casual Listener

I tried to synchronise a locale file playlist from my PC with my phone so that I can listen to them while on the road but all it does is only synchronise one title. Only the first one out of the play...

Isasam

Casual Listener

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes

My music quality is fuzzy until I open my camera app?

For some reason, when I’m on other apps or just in Spotify the quality of the music isn’t as good. And then I randomly opened my camera app to take a picture and all of the sudden the music started sounding a lot better- and NORMAL. I’m really confus...

Newbie

For some reason, when I’m on other apps or just in Spotify the quality of the music isn’t as good. And then I randomly opened my camera app to take a picture and all of the sudden the music started s...

633 Views

0 replies

0 likes

  • 633 Views
  • 0 replies
  • 0 likes

Radio on IOS

Why there is no Radio on the IOS app but there is on the MacOS desktop app?I have a premium account.

Newbie

Why there is no Radio on the IOS app but there is on the MacOS desktop app? I have a premium account.

user-removed

Not applicable

1001 Views

1 replies

1 likes

  • 1001 Views
  • 1 replies
  • 1 likes

Offline music storage

If my friend borrow my phone, log in his account and download his songs, then I log out his account and log in mine, will my friend's song stay in my phone? How can I delete those songs to free up storage space?

Newbie

If my friend borrow my phone, log in his account and download his songs, then I log out his account and log in mine, will my friend's song stay in my phone? How can I delete those songs to free up st...

user-removed

Not applicable

1426 Views

1 replies

0 likes

  • 1426 Views
  • 1 replies
  • 0 likes

Solved!! Daily mixes gone from library

I subscribed to premium, and suddenly my daily mixes are gone.I don't even have the "Your daily mixes" option in my library, and they are also gone from home screen. How do I get them back?

Regular

I subscribed to premium, and suddenly my daily mixes are gone. I don't even have the "Your daily mixes" option in my library, and they are also gone from home screen.   How do I get them back?

user-removed

Not applicable

1538 Views

4 replies

1 likes

  • 1538 Views
  • 4 replies
  • 1 likes

Spotify premium and offline music

If i dont renewal my premium Sub the offline music will be available next time i become premium again?

Newbie

If i dont renewal my premium Sub the offline music will be available next time i become premium again?

phan_times

Community Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Local File Album Art Not Appearing

Recently moved some albums from my local files to my spotify account. However, after adding the album art, I noticed that it did not appear on my Iphone 6. Instead, I see a gray music note. Any solutions to this?

Newbie

Recently moved some albums from my local files to my spotify account. However, after adding the album art, I noticed that it did not appear on my Iphone 6. Instead, I see a gray music note. Any solut...

ab-995

Composer

3241 Views

1 replies

0 likes

  • 3241 Views
  • 1 replies
  • 0 likes

JVC radio

Just got a JVC radio for my truck and Spotify won’t let me pick any song I want it just shows the Spotify emblem. I can shuffle from the radio but can’t use app on my phone while it playing on the radio

Casual Listener

Just got a JVC radio for my truck and Spotify won’t let me pick any song I want it just shows the Spotify emblem. I can shuffle from the radio but can’t use app on my phone while it playing on the ra...

Marigarrett99

Casual Listener

1523 Views

2 replies

1 likes

  • 1523 Views
  • 2 replies
  • 1 likes

Spotify iOS app eats up more and more storage space over time

I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the following. 1. Spotify says it won't download any more...

Regular

I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the fo...

henningb

Regular

1088 Views

1 replies

0 likes

  • 1088 Views
  • 1 replies
  • 0 likes

Spotify Mobile - Song Title/Album Title Scrolling.

There has been problems lately on my iPhone 6 Plus Spotify app my subscription on Spotify is premium and I’m pretty sure I am not the only one with the problem, some times when I click on the sides of the alphabet it doesn’t show the first song that ...

Casual Listener

There has been problems lately on my iPhone 6 Plus Spotify app my subscription on Spotify is premium and I’m pretty sure I am not the only one with the problem, some times when I click on the sides o...

2559 Views

0 replies

0 likes

  • 2559 Views
  • 0 replies
  • 0 likes

Skipping Tracks/Fast forwarding songs

Everytime I try to play a playlist/Song on Spoyify it constantly skips through the playlist and wont play the song ive chosen. If a song actually plays its like im holding the forward button, so skips through the whole song. This has been a recurring...

Newbie

Everytime I try to play a playlist/Song on Spoyify it constantly skips through the playlist and wont play the song ive chosen. If a song actually plays its like im holding the forward button, so skip...

liamtibke

Regular

1147 Views

1 replies

0 likes

  • 1147 Views
  • 1 replies
  • 0 likes

Solved!! Cannot control or choose song on Spotify after connected to car BT.

Hi folks. I gave up trying, found no solution so far for my problem which is the following.I have an iPhone 7 (latest iOS andl atest Spotify). I connect via BT to my Kenwood KMM-BT304. As I connect sound goes out to car speakers but I lose control ov...

Regular

Hi folks. I gave up trying, found no solution so far for my problem which is the following. I have an iPhone 7 (latest iOS andl atest Spotify). I connect via BT to my Kenwood KMM-BT304. As I co...

htlecso

Regular

27199 Views

10 replies

0 likes

BT
Car
Kenwood
Kenwood Spotify App
  • 27199 Views
  • 10 replies
  • 0 likes

Sort by recently added doesn’t work

On the current iPad version when I select sort by date added my playlist sorts in an odd manner. If I add a song it will appear under 3 or 4 songs..

Newbie

On the current iPad version when I select sort by date added my playlist sorts in an odd manner. If I add a song it will appear under 3 or 4 songs. .

user-removed

Not applicable

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Re-Arrange Playlist

I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change?

Newbie

I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change? 

ab-995

Composer

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Daily Mix - no artist list on iOS

Hello - Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached. I've tried rebooting, logging in and out of Spotify, and deleting the app and re-installing it. I do see the list of artists on the desktop ...

Casual Listener

Hello -    Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached.  I've tried rebooting, logging in and out of Spotify, and deleting th...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Cannot play music while connect to device

For some reason when I try and play certain songs while connected to my SONOS speakers I get an error message reading “Can’t play right now - You can’t play this content while connected to another device.” Please help.

Newbie

For some reason when I try and play certain songs while connected to my SONOS speakers I get an error message reading “Can’t play right now - You can’t play this content while connected to another de...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes

Can't change credit card - update button only refreshes the page

I need to change my credit card, and yet when I go to my account > subscription on the Spotify website and try to change my details by clicking the "Update" button - nothing happens! The page merely refreshes and I'm unable to enter my new details. T...

Visitor

I need to change my credit card, and yet when I go to my account > subscription on the Spotify website and try to change my details by clicking the "Update" button - nothing happens! The page mere...

user-removed

Not applicable

1065 Views

2 replies

0 likes

  • 1065 Views
  • 2 replies
  • 0 likes

Radio feature is missing

I’ve installed the latest version of Spotify on my iPhone 8 and the radio button is missing from the buttom bar, also I can’t start a song radio.. please help

Newbie

I’ve installed the latest version of Spotify on my iPhone 8 and the radio button is missing from the buttom bar, also I can’t start a song radio.. please help

Austin31

Newbie

1088 Views

2 replies

0 likes

  • 1088 Views
  • 2 replies
  • 0 likes

Missing buttons on album view

The back button and ellipse buttons that usually appear in the upper left and right corners of album view mysteriously disappear. They seem to reappear when I close and re-open the app, only to disappear again after one viewing. I’m on iOS 11.2.6 for...

Newbie

The back button and ellipse buttons that usually appear in the upper left and right corners of album view mysteriously disappear. They seem to reappear when I close and re-open the app, only to disap...

ab-995

Composer

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes