Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
Hey! I've just wipe my phone and re-installed my apps. During this time, if someone sends a open.spotify link with a track, it opens it up on safari however doesn't take me to the Spotify app. Have tried a reset + re-install of the app and no luck, e...
When listening to a self-created playlist, it would be great to be able to filter songs based on a BPM range, especially to enhance use of the cross-fade function. Also, I have a lot of playlists and when adding a song to a playlist, it would also be...
hi so i wanted to ask if you put a song on “repeat” does it count as only 1 stream or does it count as multiple streams since it’s on repeat???would really love to get an answer soon as possible thanks
My iPhone generates bad sound quality. Same settings on a Samsung and the quality is excellent. Anyone that knows what’s wrong? Have quality on max.
Have Mac Desktop App and IOS. I'm trying to be able to play two local songs from my playlist on my iphone, however, they do not show up in the playlist. On my iphone, the playlist says the correct number of songs (19), but the local file songs are mi...
The subject says it all. Recently updated phone to iOS 8.1, noticed this problem today. Spotify will stop playing the track as soon as I leave the app (regardless of how I leave it), and refuses to play unless I'm in the application. Looked through t...
Hi, under 'Recently Played' on the Home page for the iOS app I have an icon called 'Your Saved Songs' - this has only appeared in the past week (see screenshot). There is no way to remove it as it doesn't appear in 'Your Library' under 'Recently Play...
So I have about 19 custom songs in a playlist. They show up on my Android device but spotify on iOS 9.3.5 doesn't want to sync them. When I play one and tap the "Listen on this iPad" button it says "Song not downloaded"
Since updating to iOS 11.3, the Spotify controls in the lock screen have changed preventing you from replaying the current song from the start or going backwards through previous songs. The rewind icon has been replaced by three bars and when clicked...
Where has the running feature gone?!I updated the app on iphone 5c yesterday, now running 4.6.0.1466.I've tried logging out and in again, closing and opening the app. Don't want to reinstall the app unless i abolutely have to (would have to redownloa...
Hi folks, got an annoying problem: I put some local songs in a playlist of mine, which are all playing perfectly in offline mode except for this ONE song, which isn't.It's only playing in online mode with the desktop application running, else it won'...
So I use my Facebook to log into Spotify but it seems that the app will not allow me to log in? When I was listening to music it just cut off and said to sign in. I've made sure that my app is updated but it gives me an error saying username and or p...
This is not a discussion about the 9,999 songs limit. I don't even think I've hit anywhere near that. What I would like however, is to stop receiving a modal box telling me I've reached the maximum most of the time when I open the app.
Hi, I’ve recently registered for Spotify premium and can’t seems to connect my sonos devices to Spotify. I’ve logged in in my sonos account - I can see the sonos devices in Spotify app but when I try to click on them - nothing.I’m on the latest versi...
Since the most recent update, I no longer have a browse button in Apple CarPlay. That is 90% of the reason I use it in the first place to select a radio station or style of music. Will this be fixed? Has it been removed for a reason? If it’s gone for...
I can't seem to shuffle my playlist. It will play the song from the beginning of the playlist. It also won't let me search for songs within my playlist, or rearrange the songs in any manner. How do I fix this issue?
Hi new to community.... I recently downloaded the This Is Avicii playlist (May he RIP) I need the counter to stay on. I used to be able to double tap the timeline and it would stay on, but won’t now. Here is a question from last year that says it’s s...
The new update won't let me search within my playlist, or rearrange my playlist. It used to be able to in the old version, but now I can't?
When trying to play a song Stir Fry by Migos for example, after the song finishes I am not able to access my queue or go back on my screen to select more songs. This can be a pain while I’m trying to DJ at a party, is their a fix or any way to disabl...