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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81523 Views
  • 19 replies
  • 37 likes
  • 81523 Views
  • 19 replies
  • 37 likes

Solved!! Shuffle function missing

For some reason my shuffle function is gone missing. Instead there is a heart at the same place. Help me!

  • Casual Listener
  • For some reason my shuffle function is gone missing. Instead there is a heart at the same place. Help me!
  • Nico
  • Community Legend
  • 1613 Views
  • 3 replies
  • 0 likes
  • 1613 Views
  • 3 replies
  • 0 likes

Solved!! Local files not downloading on phone

Hello. I´ve tried so many solutions but nothing works for me.The local file won't download on my device! It looks like this. It's waiting to download forever. What can i do? I´ve tried everything!

IMG_2479 2.jpg
  • Casual Listener
  • Hello. I´ve tried so many solutions but nothing works for me. The local file won't download on my device! It looks like this.  It's waiting to download forever.  What can i do?  ...
  • FFXVFTW
  • Music Fan
  • 1205 Views
  • 3 replies
  • 0 likes
  • 1205 Views
  • 3 replies
  • 0 likes

Troubleshooting ipod 4.gen ios 6.1.6 app 1.8.1.8

Hi,unfortunately my spotify app stopped playing anything on my old ipod. My guess, Spotifys attemt to block untruhtful users blocked my ipod too. Since it almost stopped playing aroud the same time in march earlier this year.... Anyone having the sam...

  • Casual Listener
  • Hi, unfortunately my spotify app stopped playing anything on my old ipod. My guess, Spotifys attemt to block untruhtful users blocked my ipod too. Since it almost stopped playing aroud the same time...
  • 420 Views
  • 0 replies
  • 0 likes
  • ipod
  • 420 Views
  • 0 replies
  • 0 likes

Library search not working properly

I've noticed that library search does not always find the song and it's much more than just one song. For example in screenshot1 I want to find a song 'Adventure', so I start typing 'Ad' and the song I'm looking for shows up in results. However if I ...

  • Newbie
  • I've noticed that library search does not always find the song and it's much more than just one song. For example in screenshot1 I want to find a song 'Adventure', so I start typing 'Ad' and the song...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Apple EarPods simply skipping, pausing or speeding up music

So, in the last 15 months I’ve had two iPhone 7s, (one faulty and replaced, one stolen) and have just upgraded to an iPhone X. With each phone I have experienced the same issue. When using Spotify, my music either jumps, pauses, and most recently ran...

  • Visitor
  • So, in the last 15 months I’ve had two iPhone 7s, (one faulty and replaced, one stolen) and have just upgraded to an iPhone  X. With each phone I have experienced the same issue. When using Spot...
  • 1474 Views
  • 0 replies
  • 1 likes
  • 1474 Views
  • 0 replies
  • 1 likes

Superuser Contribution An error occured: TRY AGAIN

I keep getting the message "An error occured: TRY AGAIN." I tried updating the app and my iOS. I deleted the app and insalled it agian. I also tried reatarting my iPad. Nothing works. Spotify plays just fine on my Samsung Phone, just not my iPad. Ple...

  • Newbie
  • I keep getting the message "An error occured: TRY AGAIN." I tried updating the app and my iOS. I deleted the app and insalled it agian. I also tried reatarting my iPad. Nothing works. Spotify plays j...
  • Ferus1
  • Newbie
  • 1378 Views
  • 2 replies
  • 0 likes
  • 1378 Views
  • 2 replies
  • 0 likes

Follow tab is gone!

I can’t find the follow tab! It used to be right under the artist’s name but now there’s nothing there! Help!!

  • Casual Listener
  • I can’t find the follow tab!  It used to be right under the artist’s name but now there’s nothing there!  Help!!  
  • Keanu_C
  • Community Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Local files not transferring to new iphone

I've just upgraded iphones from a 6s to 8 and my local files on my mac are not transferring to my new phone.I've tried uninstalling spotify on phone and mac, reloading the local files to spotify and flicking the download buttons on and off. Why are t...

  • Newbie
  • I've just upgraded iphones from a 6s to 8 and my local files on my mac are not transferring to my new phone. I've tried uninstalling spotify on phone and mac, reloading the local files to spotify an...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

premium

O meu Spotify era premium e de repente ele deixou de ser e desde entao meu pai me manda o convite pra ser premium pelo email e aparece uma notificação dizendo que eu n posso. Alguem pode me ajudar pf? Abraços

  • Newbie
  • O meu Spotify era premium e de repente ele deixou de ser e desde entao meu pai me manda o convite pra ser premium pelo email e aparece uma notificação dizendo que eu n posso. Alguem pode me ajudar pf...
  • Bittencourt
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! I want the music that I want

When I use Spotify on my computer I have no problem playing songs ... but with the phone (iPhone) it does not let me play the music that I want ... it just lets me put the songs in random and I do not know what to do .. Does anyone know how to solve ...

  • Casual Listener
  • When I use Spotify on my computer I have no problem playing songs ... but with the phone (iPhone) it does not let me play the music that I want ... it just lets me put the songs in random and I do no...
  • martu99
  • Casual Listener
  • 579 Views
  • 4 replies
  • 0 likes
  • 579 Views
  • 4 replies
  • 0 likes

Spotify starts playing automatically on Alexa...at all hours.

I stream music to my Alexa through spotify. After I tell Alexa to stop, a few minutes/hours later, the music just starts up again on its own. Not all the time, but often. And sometimes in the middle of the night. I have tried reinstalling the apps, r...

  • Newbie
  • I stream music to my Alexa through spotify. After I tell Alexa to stop, a few minutes/hours later, the music just starts up again on its own. Not all the time, but often. And sometimes in the middle ...
  • Rrazon
  • Newbie
  • 1097 Views
  • 2 replies
  • 7 likes
  • 1097 Views
  • 2 replies
  • 7 likes

My Songs Library is gone

I lunch the Spotify today and I noticed that a new layout was applied to my app, but this new layout removed my Songs Library and replaced it with a “Favorites” playlist which doesn’t have all of the songs from my library. How do I get my Songs Libra...

  • Newbie
  • I lunch the Spotify today and I noticed that a new layout was applied to my app, but this new layout removed my Songs Library and replaced it with a “Favorites” playlist which doesn’t have all of the...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Shuffling now going to artists that are not even related to artist I'm listening to

Why is the shuffling on a free subscription on mobile now going to an artist that is NOT even related to the artist I am listening to? Example: Listening to Led Zeppelin album, shuffles to Taylor Swift or some other contemporary pop music. This is al...

  • Roadie
  • Why is the shuffling on a free subscription on mobile now going to an artist that is NOT even related to the artist I am listening to? Example: Listening to Led Zeppelin album, shuffles to Taylor Swi...
  • ab333
  • Regular
  • 496 Views
  • 3 replies
  • 1 likes
  • 496 Views
  • 3 replies
  • 1 likes

spotify plays/pauses song when moving

when i move and have my phone locked, spotify plays or pauses or switches songs when i move ( walk or just stand and hold the device). i tried to reinstall but it hasnt helped. i have iphone 7, ios 11.3 thank you for your help.

  • Casual Listener
  • when i move and have my phone locked, spotify plays or pauses or switches songs when i move ( walk or just stand and hold the device).  i tried to reinstall but it hasnt helped.   i have ...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Bring the Radio Station back to iOS

Please, bring back the radio station feature and start radion dunction to the songs/artist. This was a great feature that make me chose Spotify. Now is gone, only on Windows app is still available for me... At least, if you test "new features", DO NO...

  • Regular
  • Please, bring back the radio station feature and start radion dunction to the songs/artist. This was a great feature that make me chose Spotify. Now is gone, only on Windows app is still available fo...
  • nandi1956
  • Regular
  • 1127 Views
  • 9 replies
  • 2 likes
  • 1127 Views
  • 9 replies
  • 2 likes

Poor sound quality via bluetooth headphones

Hi, I've got an iphone 8 and i've been using spotify via some beats bluetooth headphones. I never really noticed an issue with the sound quality until today. I got 6 months free Apple Music and when i listen to the same song on Apple music & Spotify ...

  • Casual Listener
  •  Hi,   I've got an iphone 8 and i've been using spotify via some beats bluetooth headphones. I never really noticed an issue with the sound quality until today. I got 6 months free Apple ...
  • Ikirouta
  • Newbie
  • 4026 Views
  • 3 replies
  • 0 likes
  • 4026 Views
  • 3 replies
  • 0 likes

Songs going on repeat mode when changing tracks

When I'm playing a song and manually advance to another track, that track automatically goes into repeat track mode (and does repeat when finished playing). So I turn off the repeat mode, and when the next track plays automatically or I advance to th...

  • Regular
  • When I'm playing a song and manually advance to another track, that track automatically goes into repeat track mode (and does repeat when finished playing).  So I turn off the repeat mode, and w...
  • dalemoore
  • Casual Listener
  • 2563 Views
  • 16 replies
  • 7 likes
  • 2563 Views
  • 16 replies
  • 7 likes

Superuser Contribution Accidentally downvoted a song on radio station. How to undo?

On mobile, I started a radio based off a song, and when I started to play the radio, I accidentally downvoted the song I wanted the whole radio based off of (first thing I do is usually give it a thumbs-up) and now it won't play that song at all. I'v...

  • Casual Listener
  • On mobile, I started a radio based off a song, and when I started to play the radio, I accidentally downvoted the song I wanted the whole radio based off of (first thing I do is usually give it a thu...
  • Julian
  • Moderator
  • 1046 Views
  • 1 replies
  • 0 likes
  • 1046 Views
  • 1 replies
  • 0 likes

Saved songs delete

I’ve come across an issue to where nearly all of the songs on my Spotify account disappear. I’ll log in and my library only contains about 15 songs. I usually have somewhere in the ballpark of 800-1000+ songs saved and it’s frustrating having to redo...

  • Newbie
  • I’ve come across an issue to where nearly all of the songs on my Spotify account disappear.  I’ll log in and my library only contains about 15 songs.  I usually have somewhere in the ballpa...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes