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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44726 Views
  • 15 replies
  • 36 likes
  • 44726 Views
  • 15 replies
  • 36 likes

Fix "WAITING TO DOWNLOAD"

I use Premium User, but when I download, under "download" button is "waiting to download". I have try many way but nothing change. My track between 400-500. And I have 12GB now. Anyone can help me?

  • Newbie
  • I use Premium User, but when I download, under "download" button is "waiting to download". I have try many way but nothing change. My track between 400-500. And I have 12GB now. Anyone can help me?
  • user-removed
  • Not applicable
  • 4874 Views
  • 1 replies
  • 0 likes
  • 4874 Views
  • 1 replies
  • 0 likes

Music on my mobile device pauses when internet connectivity is restored

Product: iOS 8.4.46 + MacOS 1.0.77.338 Reproduction Steps:
1) Open both the iOS and MacOS apps logged into the same Spotify account. I have a premium subscription but this shouldn't make a difference.
2) On iOS play a song for a few seconds, then pau...

  • Newbie
  • Product: iOS 8.4.46 + MacOS 1.0.77.338   Reproduction Steps:
 1) Open both the iOS and MacOS apps logged into the same Spotify account. I have a premium subscription but this shouldn't make a...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Spotify perfernces

Hi guys. So finally I got my Spotify account in Israel and I’m thrilled! Three problems though: 1. Where’s the radio option? 2. Lyrics - it shows me lyrics and song facts at the same time. How can I watch lyrics only? 3. Preferences - almost all of m...

  • Regular
  • Hi guys. So finally I got my Spotify account in Israel and I’m thrilled! Three problems though:  1. Where’s the radio option?  2. Lyrics - it shows me lyrics and song facts at the same ti...
  • nandi1956
  • Regular
  • 766 Views
  • 3 replies
  • 0 likes
  • 766 Views
  • 3 replies
  • 0 likes

[Mobile] Voice Control Spotify

It has come to my attention that a lot of my friends have the voice control feature on their Spotify application but I do not. Is there a reason for that? Is it like a beta test for certain users? I would love to have that feature in my Spotify. Woul...

  • Visitor
  • It has come to my attention that a lot of my friends have the voice control feature on their Spotify application but I do not. Is there a reason for that? Is it like a beta test for certain users? I ...
  • Hubo
  • Community Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Link two accounts

I've had spotify on my phone for two years. I am interested in using it on my mac now and want my playlists to change over. I only have #'s as username but made a new account on the desktop. How can I link my phone's account to my desktop account?

  • Newbie
  • I've had spotify on my phone for two years. I am interested in using it on my mac now and want my playlists to change over. I only have #'s as username but made a new account on the desktop. How can ...
  • Hubo
  • Community Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Slow download speed on WiFi

Hello, my wife and I both have iPhone X on the latest iOS 11.3. We just started using Spotify (came from Apple Music) per recommendations of some trusted YouTube creators. However, we are having really slow download speeds on WiFi. On LTE, it works f...

  • Newbie
  • Hello, my wife and I both have iPhone X on the latest iOS 11.3. We just started using Spotify (came from Apple Music) per recommendations of some trusted YouTube creators. However, we are having real...
  • 1275 Views
  • 0 replies
  • 1 likes
  • 1275 Views
  • 0 replies
  • 1 likes

Solved!! Connect vs Airplay

Hi AllI currently have connect working fine with one iOS device hard connected to my amp and another iOS device operating as the remote.I am contemplating purchasing a Harmon Kardon Aura. This speaker is not Connect enabled but it does support Airpla...

  • Regular
  • Hi All I currently have connect working fine with one iOS device hard connected to my amp and another iOS device operating as the remote. I am contemplating purchasing a Harmon Kardon Aura. Thi...
  • pitone84
  • Casual Listener
  • 17940 Views
  • 6 replies
  • 0 likes
  • 17940 Views
  • 6 replies
  • 0 likes

Solved!! Spotify & Bose Lifestyle ST

I have had the premium Spotify account & my Bose Lifestyle Soundtouch 535 working for nearly a year. The recent update has stopped this. Both applications are the latest versions.Using the Soundtouch app on my iPad the Internet Radio works fine and a...

  • Casual Listener
  • I have had the premium Spotify account & my Bose Lifestyle Soundtouch 535 working for nearly a year. The recent update has stopped this. Both applications are the latest versions. Using the Soun...
  • Shahboom
  • Newbie
  • 2303 Views
  • 6 replies
  • 1 likes
  • 2303 Views
  • 6 replies
  • 1 likes

Descargas en segundo plano

Hola, tengo un iPhone y para poder descargar las canciones no puedo dejar spotify en segundo plano. Algjna solucion ?

  • Newbie
  • Hola, tengo un iPhone y para poder descargar las canciones no puedo dejar spotify en segundo plano. Algjna solucion ? 
  • fedegp
  • Newbie
  • 5794 Views
  • 2 replies
  • 5 likes
  • 5794 Views
  • 2 replies
  • 5 likes

Unable to connect to Spotify app on iphone

When I went to use my Spotify app today I was automatically logged out and unable to log back in. I am able to log in on Spotify.com. I have changed my password, uninstalled and reinstalled app, used my email and tried user name only. Nothing has wor...

  • Casual Listener
  • When I went to use my Spotify app today I was automatically logged out and unable to log back in. I am able to log in on Spotify.com. I have changed my password, uninstalled and reinstalled app, used...
  • Cole2481
  • Casual Listener
  • 637 Views
  • 2 replies
  • 0 likes
  • 637 Views
  • 2 replies
  • 0 likes

Iphone is counting as 2 offline devices.

Which is a pain considering you only get 3 devices. I use 3 devices, my PC, my iphone, and my ipad. But since my iphone counts as 2 devices, my PC offline access was withdrawn.

  • Music Fan
  • Which is a pain considering you only get 3 devices. I use 3 devices, my PC, my iphone, and my ipad. But since my iphone counts as 2 devices, my PC offline access was withdrawn.
  • haneybd87
  • Music Fan
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Lose my Premium account

I have a Premium account long ago,Yesterday that i change to use new iphone x, and all apps were transfer to the new phone, but i forgot the password for spotify, then i have request and reset the password.But it seem i am the normal account nowHow t...

  • Casual Listener
  • I have a Premium account long ago, Yesterday that i change to use new iphone x, and all apps were transfer to the new phone, but i forgot the password for spotify, then i have request and reset...
  • Keanu_C
  • Community Legend
  • 777 Views
  • 3 replies
  • 0 likes
  • 777 Views
  • 3 replies
  • 0 likes

Solved!! "An Error Occured: Try Again" Message Everywhere. App nearly unusable. [Version 1.0.0.3251]

Hello, After upgrading to Spotify version 1.0.0.3251, I have had numerous issues with connecting, searching, and playing music as a Premium user. No matter what I do, whether it is under Browse, Discover, Radio, Search, Playlists, or my own user prof...

  • Casual Listener
  • Hello,   After upgrading to Spotify version 1.0.0.3251, I have had numerous issues with connecting, searching, and playing music as a Premium user. No matter what I do, whether it is under B...
  • Mikkel_
  • Newbie
  • 166185 Views
  • 49 replies
  • 1 likes
  • 166185 Views
  • 49 replies
  • 1 likes

WLAN / wifi gets offline if I Start Spotify

Hi together,I have a iPad with IOS 11 and it works very well. The only Problem is when it Start Spotify the wifi network gets off. It its only by Spotify. After that, the wifi on the iPad is searching for the network access. BR Christian

  • Casual Listener
  • Hi together, I have a iPad with IOS 11 and it works very well. The only Problem is when it Start Spotify the wifi network gets off. It its only by Spotify. After that, the wifi on the iPad is sear...
  • ToltecDragon
  • Newbie
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Can't install Spotify on my Iphone (iOS 7)

When I try to download the app at the Apple Store, I get a message saying that it is only available for iOS 8. I have iOS 7.1.2.How do I install it? Can't I get a previous version?

  • Newbie
  • When I try to download the app at the Apple Store, I get a message saying that it is only available for iOS 8. I have iOS 7.1.2. How do I install it? Can't I get a previous version?
  • Keanu_C
  • Community Legend
  • 2193 Views
  • 2 replies
  • 2 likes
  • iOS 7.1.2
  • 2193 Views
  • 2 replies
  • 2 likes

Im the only one with this problem?

Hello. I have spotify premium, all stuff are cool but recently some of the songs which I search are unavailable, most of them. For example Six Days War (Mahmut Orhan Remix) by Colonel Bagshot. I really like this song and i cant enjoy it

  • Newbie
  • Hello. I have spotify premium, all stuff are cool but recently some of the songs which I search are unavailable, most of them. For example Six Days War (Mahmut Orhan Remix) by Colonel Bagshot. &...
  • Keanu_C
  • Community Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Syncing local files

So I cannot sync local files to my iPhone. I realized the reason is that I'm using the school's wifi which is a shared network because when I went back to my country, I was able to sync them on my private network without any problem. So, I changed th...

  • Regular
  • So I cannot sync local files to my iPhone. I realized the reason is that I'm using the school's wifi which is a shared network because when I went back to my country, I was able to sync them on my pr...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Premium

My money was taken but premium not approved

  • Visitor
  • My money was taken but premium not approved
  • Bittencourt
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Domo23

The song Domo23 is sung by Tyler, the Creator. The new voice search is fantastic until you give the command ‘Play Domo23’. It proceeds to play a ‘tribute’ version. Why is this a thing? It should play Tyler’s first.

  • Newbie
  • The song Domo23 is sung by Tyler, the Creator. The new voice search is fantastic until you give the command ‘Play Domo23’. It proceeds to play a ‘tribute’ version. Why is this a thing? It should play...
  • Soundofus
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Waze banner won't go away

I just bought an iPhone X (iOS 11.3) last week and tried to connect it to my car via bluetooth for the first time today. The connection goes well, but when I open Spotify I get a banner at the top of the app asking me to connect Waze that I can't dis...

  • Newbie
  • I just bought an iPhone X (iOS 11.3) last week and tried to connect it to my car via bluetooth for the first time today. The connection goes well, but when I open Spotify I get a banner at the top of...
  • 2006 Views
  • 0 replies
  • 18 likes
  • 2006 Views
  • 0 replies
  • 18 likes