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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399047 Views
  • 879 replies
  • 326 likes
  • 399047 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78861 Views
  • 124 replies
  • 32 likes
  • 78861 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18060 Views
  • 8 replies
  • 0 likes
  • 18060 Views
  • 8 replies
  • 0 likes

playlist with local files appears empty

There are several other threads discussing syncing local files with iphone but I haven't managed to solve my problem. I have created on desktop version 2 different playlists each with different local files (.mp3 / not protected). Then on my iphone, w...

  • Newbie
  • There are several other threads discussing syncing local files with iphone but I haven't managed to solve my problem. I have created on desktop version 2 different playlists each with different local...
  • chromoprinter
  • Music Fan
  • 4099 Views
  • 5 replies
  • 7 likes
  • 4099 Views
  • 5 replies
  • 7 likes

Solved!! Music randomly pausing!

So i recently switched to iOS and enjoy using spotify for my musical needs, except sometimes when I'm playing music, it will just randomly pause. To fix it I just need to hit play again but sometimes it will immediatley pause right after, or wait a f...

  • Regular
  • So i recently switched to iOS and enjoy using spotify for my musical needs, except sometimes when I'm playing music, it will just randomly pause. To fix it I just need to hit play again but sometimes...
  • CraziestVoices
  • Regular
  • 16752 Views
  • 1 replies
  • 1 likes
  • paused music
    pausing
    random
  • 16752 Views
  • 1 replies
  • 1 likes

HUGE problem with ANDROID AUTOPLAY. WTH. how to play a song in my Playlist .

Ok so i recently got a 2018 civic and started using android autoplay. I like it so far but there is one huge huge annoying **bleep** problem with spotify... I might sound a little upset so sorry in advance.. ok... Literally its annoying as **bleep**....

  • Casual Listener
  • Ok so i recently got a 2018 civic and started using android autoplay.  I like it so far but there is one huge huge annoying **bleep** problem with spotify... I might sound a little upset so sorr...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

Screen shot of Spotify on my iPhone

Spoiler (Highlight to read) Can anyone help me to fix this? It looks like this on all of my Spotify pages. Thanks!

  • Newbie
  •   Can anyone help me to fix this?  It looks like this on all of my Spotify pages. Thanks! 
  • 967 Views
  • 0 replies
  • 0 likes
  • 967 Views
  • 0 replies
  • 0 likes

Spotify says "no storage space left" while I have plenty of space on my iPhone.

Every time I try downloading an album in the Spotify app it tells me I have no storage space left ("All filled up - Epic collection friend. There's no more room in Your Library. To save more, you'll need to remove some songs or albums."). I do have 1...

  • Newbie
  • Every time I try downloading an album in the Spotify app it tells me I have no storage space left ("All filled up - Epic collection friend. There's no more room in Your Library. To save more, you'll ...
  • 421 Views
  • 0 replies
  • 0 likes
  • 421 Views
  • 0 replies
  • 0 likes

Removal of downloads does not work

When I switch off the download button to inactive all downloaded songs are still downloaded. there is no way to remove them from the iphone through the app. The problem is I reached the maximum amount of downloadable songs.

  • Visitor
  • When I switch off the download button to inactive all downloaded songs are still downloaded. there is no way to remove them from the iphone through the app.   The problem is I reached the maxi...
  • 298 Views
  • 0 replies
  • 0 likes
  • Download
    iOS
    remove
  • 298 Views
  • 0 replies
  • 0 likes

Downloaded songs stopping after 1sec when offline

HiI am new to Spotify premium. I only use it on my iPhone 8. Some songs are stopping after 1sec when playing offline even though I downloaded them while on wifi so could play them offline. It seems to be only the songs I imported that were already on...

  • Newbie
  • Hi I am new to Spotify premium. I only use it on my iPhone 8.   Some songs are stopping after 1sec when playing offline even though I downloaded them while on wifi so could play them  of...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Transfer local files without wifi

Hello all! Recently the local files on my iphone 5 have 'greyed out' randomly and only songs on spotify have remained playable online and offline. I searched this problem and it seems to be a bug. I have reinstalled the app just to start fresh but he...

  • Casual Listener
  • Hello all!   Recently the local files on my iphone 5 have 'greyed out' randomly and only songs on spotify have remained playable online and offline. I searched this problem and it seems to b...
  • rvassel19
  • Newbie
  • 8591 Views
  • 8 replies
  • 0 likes
  • 8591 Views
  • 8 replies
  • 0 likes

Problems with iPhone 6

This is what I see on my iPhone 6, any help to resolve this issue would be appreciated.

  • Newbie
  • This is what I see on my iPhone 6, any help to resolve this issue would be appreciated. 
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Premium for family: family members have premium, I don't

I recenty upgraded my Premium to Premium for Family and invited family members to my account. So now I am the administrator of a Premium for Family account with three members. Now suddenly I don't have Premium anymore, but my family members still do....

  • Newbie
  • I recenty upgraded my Premium to Premium for Family and invited family members to my account. So now I am the administrator of a Premium for Family account with three members. Now suddenly I don't ha...
  • mateusgennari
  • Music Fan
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Nao consigo entrar no plano premium familiar

Aqui em casa temos um plano familiar, mas minha conta e do meu irmao nao conseguem se conectar a ela. Quando recebemos o link de convite e preenchemos o cadastro aparece uma mensagem dizendo que nao foi possivel comprovar que moramos no mesmo enderec...

  • Newbie
  • Aqui em casa temos um plano familiar, mas minha conta e do meu irmao nao conseguem se conectar a ela. Quando recebemos o link de convite e preenchemos o cadastro aparece uma mensagem dizendo que nao ...
  • cidianneferreir
  • Newbie
  • 1068 Views
  • 3 replies
  • 2 likes
  • 1068 Views
  • 3 replies
  • 2 likes

I phone screen jumbled

My I phone screen is all jumbled the tex is overlaying itself 

  • Newbie
  • My I phone screen is all jumbled the tex is overlaying itself 
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Solved!! Up Next feature won't stop

How do I stop Up Next feature. Accidentally used it and can't stop that playlist from playing next. It interrupts other playlists

  • Casual Listener
  • How do I stop Up Next feature.  Accidentally used it and can't stop that playlist from playing next.  It interrupts other playlists
  • tower202
  • Newbie
  • 39442 Views
  • 23 replies
  • 5 likes
  • 39442 Views
  • 23 replies
  • 5 likes

Can’t download app from appstore

I can’t download the app. I try to press the cloud thing and it loads for maybe a second but then it goes back to the cloud.

  • Newbie
  • I can’t download the app. I try to press the cloud thing and it loads for maybe a second but then it goes back to the cloud.
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Can't log in

When I try sign in on my app says error 404 for the last week now any idea why?

  • Casual Listener
  • When I try sign in on my app says error 404 for the last week now any idea why?
  • 279 Views
  • 0 replies
  • 0 likes
  • Login
  • 279 Views
  • 0 replies
  • 0 likes

Solved!! iPhone possessed

I recently bought a subscription to Spotify and I have been playing it on my iPhone but I have been having lots of trouble. Siri would randomly pop up all of the time while I was playing music. I turned Siri off but now it is voice control that pops ...

  • Casual Listener
  • I recently bought a subscription to Spotify and I have been playing it on my iPhone but I have been having lots of trouble. Siri would randomly pop up all of the time while I was playing music. I tur...
  • Julia88
  • Newbie
  • 17653 Views
  • 4 replies
  • 0 likes
  • 17653 Views
  • 4 replies
  • 0 likes

Consulta con las descargas

Buenos dias, soy usuario premium y cuando pongo a descargar canciones y dejo el telefono, al apagarse la pantalla se pausan las descargas. Hay alguna manera de que esto no suceda? Para poder dejar bajando playlist en la noche por ejemplo. Gracias

  • Newbie
  • Buenos dias, soy usuario premium y cuando pongo a descargar canciones y dejo el telefono, al apagarse la pantalla se pausan las descargas. Hay alguna manera de que esto no suceda? Para poder dejar ba...
  • 307 Views
  • 0 replies
  • 0 likes
  • Consulta con las descargas
  • 307 Views
  • 0 replies
  • 0 likes

Software update 11.12 on iPhone erased my Spotify librar

Hello guys!i have recently updated my iPhone with the new software 11.12 and it has erased all libraries on all devices. Please help!

  • Newbie
  • Hello guys! i have recently updated my iPhone with the new software 11.12 and it has erased all libraries on all devices. Please help!
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

unpossible to cast downloaded playlist to chromecast from iOs

Hi,using iPadPro, iOs 11, spotify, chromecast audio.I have a downloaded playlist. I can play it locally but I can't send to to chromecast. Message is (in French): Lecture impossible pour l'instant: Desole! Impossible de lire ce contenu si vous etes c...

  • Casual Listener
  • Hi, using iPadPro, iOs 11, spotify, chromecast audio. I have a downloaded playlist. I can play it locally but I can't send to to chromecast. Message is (in French): Lecture impossible pour l'instan...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Music pausing when notifications recieved

Hi! On my iPhone with iOS 11.2.1 this is happening: I play some music on spotify on my bluetooth device. BUT: Then I recieve a notification from e.g. sapchat. Upon receiving that notification, music is paused. (even if i have on silent mode). How can...

  • Casual Listener
  • Hi! On my iPhone with iOS 11.2.1 this is happening:   I play some music on spotify on my bluetooth device. BUT: Then I recieve a notification from e.g. sapchat. Upon receiving that&n...
  • josefinhakanson
  • Casual Listener
  • 549 Views
  • 1 replies
  • 1 likes
  • 549 Views
  • 1 replies
  • 1 likes